Bespoke AI Front-Load Washing Machine Series 5 AI Energy 11KG
Gallery popup
Please scan the QR Code with your mobile device, and place the product image in desired place.
Choose your Colour
Choose your Capacity
Dimensions
-
Width
600 mm
-
Height
850 mm
-
Depth
600 mm
Let's Measure Your Space
Measure the dimensions of your doorways, corridors, and lifts to make sure that the package fits and can reach your preferred room.
Your dimensions: W1910 X H980 X D780
{{upgradeResult.displayModelName}}
{{upgradeResult.discountText1}}
{{upgradeResult.description1}}
{{upgradeResult.description2}}
{{offerFinance.title}}
{{offerFinance.learnMoreCta.text}}{{offerFinance.description}}
{{galaxyForeverResult.displayModelName}}
{{galaxyForeverResult.discountText1}}
{{galaxyForeverResult.description1}}
{{galaxyForeverResult.description2}}
Choose your free bezel
Purchase from Samsung by 27/03/27. Discount will be automatically applied when eligible products are added to basket.
Choose your Freestyle colour
Customisable covers sold separately
-
{{item.name}}
Out of stock
Modern type
-
{{item.name}}
Out of stock
Beveled type
-
{{item.name}}
Out of stock
Additional colours
-
{{item.name}}
Out of stock
Bezel type
- Modern type
The Frame's custom bezels magnetically click into place. Now, you can switch between styles in a snap.
Bezel type
- Beveled type
The new Beveled type bezel design offers an elegant 45-degree angled inner edge bezel.
{{tradeIn.title}}
{{tradeIn.learnMoreCta.text}}{{tradeIn.description}}
{{tradeInResult.displayModelName}}
{{tradeInResult.discountText1}}
{{tradeInResult.discountText2}}
{{tradeInResult.discountText3}}
{{tradeInResult.discountText4}}
{{tradeInResult.discountText5}}
{{tradeInResult.discountText6}}
{{tradeInResult.specialDiscountText}}
{{tradeInResult.description}}
{{tradeInResult.contentText}}
DeleteDealer stock quantity
You can check the stock quantity for each region
Please select city
{{assuredBuyBack.title}}
{{newAssuredBuyBack.title}}
{{newAssuredBuyBack.learnMoreCta.text}}{{newAssuredBuyBack.description}}
Please select Samsung Assured Buyback or no coverage
{{care.title}}
{{care.learnMoreCta.text}}{{care.description}}
Please select Samsung Care+ or No to continue
-
{{item.specialText}}
-
Premiums include taxes at the applicable rate. Cosmetic damage not included. Excess payable. Terms and conditions apply.
{{warrantyResult.displayModelName}}
{{warrantyResult.discountText1}}
{{warrantyResult.description1}}
{{warrantyVdResult.title}}
{{warrantyVdResult.priceDisplay}}
{{delivery.headline}}
{{delivery.errorMessage}}
{{deliveryResult.priorityText}}
{{deliveryResult.mainText}}
{{deliveryResult.subText}}
Standard installation charges may apply.Click here for more details.
{{deliveryResult.decText}}
{{item.disclaimer}}
{{tariffOptionResult.displayModelName}}
{{tariffOptionResult.discountText1}}
{{tariffOptionResult.description1}}
{{tariffOptionResult.description2}}
{{tariffOptionResult.description}}
{{tariffOptionResult.price}}
{{tariffOptionResult.disclaimer}}
{{embedAddon.title}}
{{embedAddon.description}}
-
{{item.name}}
{{item.modelCode}}
{{item.description}}
{{item.finalPrice}}
{{item.originalPrice}}{{item.savePrice}} Out of stock
-
{{item.name}}
{{item.modelCode}}
{{item.description}}
- {{item.dotList1}}
- {{item.dotList2}}
- {{item.dotList3}}
{{item.finalPrice}}
{{item.originalPrice}}{{item.savePrice}} Out of stock
{{message.item.tcCTAText}}
{{message.item.periodText}}
Features
Wash intelligently
Smart energy savings
SmartThings AI Energy mode
Monitor and reduce the washer’s energy use. AI Energy mode* lets you check the power consumption and estimates your electricity bill. For courses that operate in AI Energy mode** it reduces energy use by up to 70%*** using Ecobubble™ to wash with cool water instead of warm and extra cycle time.
Wash for less
A-10% Extra Energy Efficiency
Wash clothes using less energy. The Samsung washing machine is highly energy efficient and even exceeds the minimum energy efficiency requirements for the Class A rating by up to 10%*. Advanced technologies enhance the washing performance and reduce the wash time, which reduces its energy use.
* Based on Samsung internal testing. The WW5000D series models are 10% more efficient than required to achieve the Class A energy efficiency rating under Regulation (EU) No 2019/2014. Results may vary depending on the usage environment.
Smart, gentle washing
AI Ecobubble™
Enjoy effective washing with AI Ecobubble™*. It creates bubbles that remove 24% more soil** even in cool water. It also detects the fabric type and adjusts the amount of bubbles, washing time, temperature and spin speed. So it saves up to 70% energy*** compared to washing in warm water and ensures 45.5% better fabric care****.
Performance
Wash in 39 minutes
Super Speed
Cut your daily laundry time and get clothes thoroughly clean. Use Super Speed to wash a load in just 39 minutes*. QuickDrive™ saves time by moving clothes dynamically, while Ecobubble™ ensures powerful cleaning. The rinsing time is shortened using Speed Spray and it accelerates the spin speed.
* Based on using Super Speed at the default settings with a 5kg load.
Reduces microplastic
Less Microfiber cycle
The Less Microfiber cycle works to make clothes shed less microplastics, which are discharged into the drain water. By adjusting the motor’s revolution speed and washing intensiveness, the Less Microfiber cycle reduces the amount of microfiber released into the drain water by up to 54%*.
* Based on testing by the Ocean Wise Plastics Lab using a 2kg load of 100% polyester hoodies, comparing the Synthetics cycle on a Samsung conventional model WW4000T and the Less Microfiber cycle on the WW7000B. Results may vary depending on the actual clothes and usage conditions.
More space inside
SpaceMax™
Wash large loads with a huge 11kg capacity interior in a 600mm depth cabinet*. SpaceMax™ technology creates more space inside to incorporate a larger drum without increasing the external dimensions. So your washer will fit in easily and you can wash many clothes at once, including big items.
* Only available in the 11kg capacity model.
Intensive cleaning
Bubble Soak
Get your clothes spotlessly clean, even if they are really dirty. The Bubble Soak function helps remove a wide variety of stubborn stains, like blood, tea, wine, make-up and grass. Clothes are thoroughly soaked in active bubbles, so dirt and stains are loosened and can be removed effectively*.
* Tested in accordance with IEC 60456 5th edition / 8kg Wash Load / Bubble Soak Wash vs. Cotton 40/60°C, Synthetic 60°C, and Denim 40°C without Bubble Soak.Do the SmartThings at Home
Connect your life with SmartThings
Wi-Fi Embedded
Use your washer easily and effectively with the SmartThings App*, which enhances your washing. The Laundry Recipe recommends the appropriate wash cycle** for each load. The Laundry Planner enhances your daily schedule***. And Auto Cycle Link**** selects an optimal drying course after a wash.
* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required. It stores user data, preferences and usage patterns to suggest the most useful options.** The user will be solely responsible for any consequence(s) that may result, including but not limited to any damage or harm caused by incorrect information provided by the user.*** The recommended washing cycle is only based on time and may not be appropriate for the type of fabrics or stain level of the articles being washed.**** A Wi-Fi connection is required at all times, which may increase energy consumption.
SmatThings Energy
Efficient energy use. Smart savings.
Manage your household’s energy use anytime. SmartThings Energy* provides helpful energy efficiency tips. It also lets you monitor the energy consumption of smart appliances** in real time and compare it to the previous month. And it alerts you if your monthly targets are likely to be exceeded.
* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.** SmartThings Energy currently works with around 40 Samsung home appliances that are SmartThings enabled. These include washing machines, clothes dryers, dish washers, air conditioners, air purifiers, vacuum cleaners, ovens, hoods, cooktops, microwave, TVs (from June 2022) and energy meters.
SmatThings Home care
Smart maintenance. Easy upkeep.
Take care of your washer easily. SmartThings Home Care* notifies you when parts need replacing and helps troubleshoot problems. It also shows you how to update the software of services and devices. And it provides useful tips on using your appliance, as well as a user manual.
* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.Hygiene
Reduce bacteria
Hygiene Steam
Give clothes a deep and hygienic clean. Hygiene Steam releases steam from the bottom of the drum. It removes grime and 99.9% of certain bacteria* and inactivates allergens derived from house dust mites**. Hygiene Steam reduces exposure to house dust mite, cat, dog, grass pollen and fungi***.
* Based on the Intertek test report for the Hygiene steam course. Removes 99.9% of Staphylococcus aureus and Escherichia coli. Individual results may vary.** Based on the Intertek test report for the Hygiene steam course.*** Based on The British Allergy Foundation (BAF) test report for the Hygiene Steam course, Allergy UK considers that this product will, in proper use, reduce exposure to house dust mite, cat, dog, grass pollen and fungi.
Keep the washer fresh
Drum Clean +
Keep the inside of the machine hygienically clean and fresh. Drum Clean + removes dirt and 99.9% of certain odor-causing bacteria* in the drum by soaking, pulsating and spinning. A water jet and fast spinning also remove grime from the door gasket. And it notifies you when it needs cleaning**.
* Eliminates 99.9% of bacteria (Pseudomonas Aeruginosa) from the inside of the washer and removes dirt from the rubber gasket. Based on testing witnessed by Intertek of the Drum Clean + cycle.** Provides a notification after every 40 cycles.
Cleans away residue
StayClean Drawer
Stop wasting detergent and avoid the tedious task of cleaning the detergent drawer. The StayClean Drawer ensures that more of the detergent is washed away with a specially designed water flushing system. So there is less unsightly soap residue and the tray stays clean and hygienic.
Efficiency
Durable & efficient
Digital Inverter Technology
Enjoy energy efficiency, less noise and a long-lasting performance. Digital Inverter Technology utilizes strong magnets for a quiet and powerful performance, but uses less energy than a Universal Motor. It also has the industry’s longest durability and warranty of 210 years* on the motor.
* The 10 year parts warranty is only applicable to the inverter motor (as of April 2024).How to measure
Specifications
-
Washing Capacity (kg)
11.0 kg
-
Bubble technology
Bubble technology
-
Energy Efficiency Class
A
-
Net Dimension (WxHxD)
600 x 850 x 600 mm
-
Net Weight
72 kg
-
Washing Capacity (kg)
11.0 kg
-
Body colour
Black
-
Door
Carved Door (Black)
-
Panel Display
LED
-
Energy Efficiency Class
A
-
Energy Consumption (100 cycles)
48 kWh
-
Water Consumption (cycle)
54 L
-
Duration of the Eco 40-60 (H:MM)
4:00
-
Spin Efficiency
B
-
Noise Emission Class
A
-
Noise Level (Spin)
72 dB
-
AI Control
No
-
AI Wash
No
-
AI EcoBubble
Yes
-
QuickDrive
No
-
Add Garments
Yes
-
Auto Dispense
No
-
Bubble Soak
Yes
-
Bubble technology
Yes
-
Child Lock
Yes
-
Delay End
Yes
-
Drum Clean+
Yes
-
Drum type
Swirl
-
Intensive
Yes
-
Language Setting
No
-
Motor
DIT
-
My Cycle
No
-
Pre Wash
Yes
-
Quick Wash
No
-
Smart Things
Yes
-
Spin Speed
1400 rpm
-
StayClean Drawer
Yes
-
Steam
Yes
-
Super Speed
Yes
-
Eco 40-60
Yes
-
AI Wash
No
-
Super Speed
Yes
-
15' Quick Wash
Yes
-
Active Wear
No
-
Baby Care
No
-
Bedding
Yes
-
Cloudy Day
No
-
Cotton
Yes
-
Colours
Yes
-
Delicates
No
-
Denim
No
-
Drain/Spin
No
-
Drum Clean+
Yes
-
Downloaded
Yes
-
Hygiene Steam
Yes
-
Intense Cold
Yes
-
Less Microfiber
Yes
-
Mixed Load
No
-
Outdoor
No
-
Rinse + Spin
Yes
-
Shirts
No
-
Silent Wash
No
-
Synthetics
Yes
-
Towels
No
-
Wool
No
-
Wool/Delicates
Yes
-
Net Dimension (WxHxD)
600 x 850 x 600 mm
-
Net Weight
72 kg
-
Gross Dimension (WxHxD)
670 x 890 x 688 mm
-
Gross Weight
74 kg
-
Full Depth Including Protruding Part
640 mm
-
WiFi Embedded
Yes
-
SmartThings App Support
Yes
Reviews
Bespoke AI Front-Load Washing Machine Series 5 AI Energy 11KG
- Customers consistently praise the remarkable quietness during operation, including high-speed spin cycles, ideal for homes requiring silent performance
- Many highlight the 11kg drum capacity as perfect for large families, reducing wash cycles and saving time and effort
- Reviewers appreciate smart connectivity features like app control, energy monitoring, and downloadable wash cycles for convenience
- Most note exceptional cleaning results with clothes emerging fresh and clean, especially using cold water with advanced technology
- Several mention the modern sleek design and easy-to-use interface as significant improvements over previous models
Reviews with images & videos
Filters
Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.
Filters
294 Reviews
2025-10-01
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/39c32b5b-d17e-5861-95d0-f962ce2ed2d0)
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/9337bfa2-5dbb-5380-b1e2-44e968fc654e)
CX
We love reading that we’ve given you that five-star feeling. Keep enjoying! ^KF at Samsung Support
2025-02-26
Livingston
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/d6a92281-6e85-546e-9fc7-1f6b0dbf3ab7)
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/4b4cdb97-8eb2-50a5-98f1-82a8fd7f9d3b)
2025-08-19
London, England
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/0e37fac8-7fe6-5c72-a6df-6cbf4c2188ce)
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/962d632a-bbe9-528d-91a3-371c9db18e8b)
CX
We’re truly sorry to learn about the difficulties you’ve faced with your Series 5 Washing Machine, Norm, especially given the importance of daily use in supporting your father. We understand how upsetting and disruptive this situation has been. We'd love to look into the drum issue you mentioned. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support
2025-01-04
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/ae7a8d68-813d-5f7a-a50a-eb31bfad40d4)
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/b4b97f29-e732-5f4b-9636-752213a41042)
CX
Thank you for taking the time to share your feedback with us, Page. Although we are pleased to see that you are happy with the 11kg capacity, we're sorry that certain design and cycle features have left you feeling disappointed. The information you have provided in your review about the detergent drawer, spin cycle and serial number location is very important to us, and well will be sure to take it on board and into consideration for future development. ^CR at Samsung Support
2025-05-04
2025-10-02
CX
We're sorry to hear about the experience you have had with the drain and spin cycles of your Series 5 Washing Machine, along with the subsequent repair journey. This isn't what we'd expect to happen, and we'd love to help and get any ongoing issues quickly resolved. Please reach out to our Support Teams, who are on hand and ready to assist. They can take a look at what has gone wrong so far and offer you an appropriate resolution so that you can get back to enjoying your machine as intended. You can find contact details and opening times here: https://www.samsung.com/uk/support/contact/ We really appreciate the time you've taken to write your review. Your experience and feedback are extremely important to us so that we can improve our services going forward. We look forward to hearing from you soon! ^EW at Samsung Support
2025-06-23
CX
Thank you for taking the time to review the Series 5 Washing Machine, Omar. We pride ourselves on creating appliances that exceed our customers expectations, and we're disheartened to see this has not been the case for you on this occasion. We understand how frustrating it must be to encounter a leak so soon after purchase, and we regret any confusion or miscommunication regarding the engineer’s assessment and repair charges. While warranty decisions are based on an evaluation of the issue, we never want a customer to feel unsupported or mistreated. We encourage you to contact us, so we can look into your options. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support
2025-12-14
CX
Wow, we're thrilled to see how much you are enjoying your Series 5 Washing Machine, Manish! The 11KG capacity ensures that you can easily clean all of your laundry as efficiently as possible, with Quick Wash options and SmartThings connectivity making this appliance ridiculously convenient. AI Energy Mode ensures that your machine is as energy efficient as possible, allowing this appliance to look after your pockets in more ways than one. This premium quality washing machine will be impressing you for years to come! ^SK at Samsung Support
2024-12-28
Ireland
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/a9dbd0ac-49f0-526a-922c-010cdecaf5d9)
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/12cadf2c-8968-5004-b7b6-2c26e52673d4)
CX
Thank you very much for your review, Kaz! We are absolutely delighted to see how pleased you are with your new washing machine! After a simple installation process, you can begin enjoying the incredible performance and features! With a plethora of quiet, customisable cycles, user-friendly controls, SmartThings connectivity and powerful yet gentle cleaning, it's no wonder you're so impressed! ^CR at Samsung Support
2025-10-27
Samsung
Congratulations on your new Samsung Series 5 Washing Machine, Daniel! It boasts exceptional cleaning capabilities thanks to our innovative technologies such as EcoBubble and Hygiene Steam. The StayClean Drawer prevents clogs and keeps things hygienic, which means less maintenance for you and more detergent delivered to the wash! The SmartThings app integration is brilliant in allowing you to remotely control, monitor, and manage your laundry from your smartphone - super convenient! And to top it all off, this energy efficient machine will lower your household bills. Thank you for taking the time to share your review, we really appreciate it! ^EW at Samsung Support
2025-06-20
Leicestershire
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/3e1c263b-0418-545a-9657-796005e62ee6)
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/b0eec5a5-432a-5777-af3d-84bf0d91a839)
CX
Thank you for taking time to review your Samsung Series 5 AI Energy WiFi-enabled Washing Machine! From the huge 11kg drum, giving you more room to wash all your clothes quicker, to the Digital Inverter Motor, you will get peace and quiet whilst your machine works hard to give you the ultimate wash! Along with SmartThings, you can monitor your energy usage, which will help you bring down those bills! A quick wash for 15 minutes will be possible with lighter loads, as with heavier loads, it will take your machine longer to wash them perfectly. With Front-loading machines, your serial number should be located on the inside of the door, here is a link that shows where it should be located: https://www.samsung.com/uk/support/mobile-devices/how-to-find-the-model-and-serial-number-of-my-product/ ^LB at Samsung Support
2024-12-04
Oxfordshire
CX
We are delighted to see you are loving your Series 5 AI Washing Machine, Devo! Thanks to the incredible Digital Inverter Technology, you can enjoy energy efficiency, less noise and long-lasting performance. Washing is no longer a chore with help from the Super Speed function, washing your clothes in just 39 minutes! ^LB at Samsung Support
2024-11-03
CX
Thank you for taking the time to share your feedback with us. Although we are sorry to see that you are not 100% satisfied with your new washing machine, due to the design of the rim and controls and the automatic Eco feature, we are thrilled to see you're enjoying the super quiet operation and cleaning performance. With a durable build and reliable hardware, we are certain your new machine will serve you well for many years to come! You can download the SmartThings app from the Google Play Store, however, to help you find it faster, here's a direct link: https://spr.ly/6426SjJn2 If you need any further support, please do not hesitate to contact our Home Appliance Experts directly. You can find all our contact methods and their operating hours here: https://spr.ly/6427SjJnN ^CR at Samsung Support
2025-07-17
London
![[D] Alternative Text](https://video.api.bazaarvoice.com/d9b8bb4a-5f7b-43e3-9c1a-a6dba390b33b/thumbnail/image-00001.png)
CX
The 11kg drum of your Series5 AI Energy Washing Machine will help you clear any type of laundry pile much quicker, Roland. You'll always be able to find the perfect cycle for any load, and thanks to its Smart features it will even adapt the cycle accordingly for a more optimised experience. We're pleased to see that it's living up to the hype placed upon it by an independent reviewer. ^DB at Samsung Support
2025-12-31
Kent
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXJnb3M/daf7d39c-42f1-5efe-8403-669ee7e7a75b)
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86YXJnb3M/509c72e8-b080-5086-9660-f812a68494e6)
2025-11-05
Samsung
We're absolutely delighted to hear that you're loving your Series 5 Washing Machine, particularly the SmartThings connectivity! It genuinely is a game changer to have notifications sent directly to your TV, (or phone or tablet). You will never miss a beat again! You can also use it to ensure you're reaching peak energy efficiency, so it can even save you money on your bills. The 11KG drum size is perfect for a family with 3 kids, meaning fewer laundry loads for you! Thank you so much for sharing your review - you've made our day! ^EW at Samsung Support
2025-04-01
Bristol, South Gloucestershire
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/4612e3ad-8dd5-5e6c-ba74-c17b046cd303)
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/8193bd02-6be8-583c-9f50-25f52507f52b)
CX
Wow, your review truly captures the essence of the washing experience! We’re thrilled that the simplicity of the operating system and the smooth, quiet cycles have brought such a sense of harmony to your routine. The proud crescendo at the end is our way of celebrating a job well done; your freshly washed clothing awaits! We love hearing that our technology fosters a deep connectivity between user and machine, making everyday tasks feel effortless and even a little uplifting. Thank you for sharing your experience in such a wonderful way, we are certain your Series 5 Washing Machine will deliver excellence with every cycle! ^CH at Samsung Support
2025-10-22
Samsung
We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^KF at Samsung Support
2024-11-13
Southampton
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/01769cd9-874d-5533-ac9a-55b5bb5eaea3)
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/45a72baf-0090-58fe-8cc7-e329153aa9ef)
CX
Congratulations on your fantastic Samsung Series 5 AI Energy Washing Machine! It is great to read that you are very happy with its prestigious design, quiet performance, as well as with the lovely tune that welcomes you when you turn it on. We are pleased that this fantastic appliance has already become a wonderful addition to your home and your Samsung ecosystem, with all your products working in perfect harmony to make your life smarter and more connected! ^CL at Samsung Support
2025-08-30
London
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/0525bfae-2b95-550b-8607-f8e70a858284)
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/324b8258-114b-58bb-a2ec-7ea13aa022be)
CX
Thank you for taking time to review your washing machine! There are loads of awesome cycles which will help you get the best wash, and with the Super Speed option, you can get clean clothes in just 39 minutes! If you need assistance on getting the right cycle, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2025-05-02
Suffolk
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/41707770-c025-58f2-b041-0ac3dde4cbd3)
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/fe18f5ad-2b37-5391-a004-5f60429a79ca)
CX
We are delighted to read that you have decided to continue trusting the quality and reliability of our incredible appliances with the amazing Samsung Series 5 Washing Machine, Albie! This wonderful product is packed with the best of our washing technology and features to make your life easier and more convenient! ^CL at Samsung Support
2025-02-21
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/82716f91-93b2-51c8-94bf-5e710e23456f)
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/6d7a18e1-df3a-5876-87c1-4db43730828e)
2025-08-03
Ireland
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/b80655a4-55c1-55cb-b4ee-4f1458c8bdb1)
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/3fcb01c8-f599-5234-8cf2-98dee2e64c06)
CX
We are delighted to see you are loving your epic Samsung Series 5 AI Energy WiFi-enabled Washing Machine, Billie! Thanks to the Digital Inverter Motor, you'll get peace and quiet whilst your machine works hard to give you the best performance! Along with SmartThings, you can monitor and control your machine straight from your phone, helping you bring down those bills and take the chore out of washing! ^LB at Samsung Support
2024-08-25
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/0dc8c3bd-63e8-5358-b9e3-2bc14c87e33b)
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/fbdcc386-21af-5c50-8957-563a18ca2d5e)
CX
Thank you so much! It is a pleasure to see how much you are enjoying your new washing machine, especially because it's so easy to use! With user-friendly controls, you can control and customise the wide range of cycles with ease! ^CR at Samsung Support
2025-03-08
London
![[D] Alternative Text](https://video.api.bazaarvoice.com/ad3d1172-a7a1-458f-80db-b24aadd4eac1/thumbnail/image-00001.png)
CX
Fantastic to see how much you are enjoying your Series 5 Washing Machine, Eddy! It is incredibly intuitive, making it easier than ever to ensure that your laundry gets the five-star treatment. Thank you for sharing such a lovely review! ^SK at Samsung Support
2025-10-31
London
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/51ad97f5-ee04-5cd3-89b8-bf296b99ec54)
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/890c5988-5f3a-587b-97b7-83229404335a)
Samsung
We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^KF at Samsung Support
2025-01-21
Selby UK
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/fce2899e-fa44-5ce8-ad3e-ec96bd3431e7)
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/deb0fa31-dd14-5ac4-b5d9-f725ed573537)
CX
It's great to see that you've found your Series5 AI Energy Washing Machine to be simple to use, and you're finding out just how great a job it will do with every cycle. We're glad that you're loving it and appreciate your recommendation. ^DB at Samsung Support
2025-05-29
Meath, Ireland
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/85c2fe78-6864-5ade-bace-69af9cbcb7a2)
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/fee824a1-62b1-560a-a90f-c538eac948da)
CX
The SmartThings app offers a number of benefits for how you use your Series 5 AI Energy Washing Machine, James. Not only can you control the machine from anywhere that you have an internet connection, but it will even offer suggestions for the best cycle to use depending on the wash load. The 11kg drum means that you'll be able to get through any laundry pile much quicker. ^DB at Samsung Support
2025-04-05
West Midlands
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/1cc3962b-2d97-54b7-9df7-3f3bc4a19926)
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/3f66fc3a-eb22-5c29-9ce1-a0894d208130)
CX
We are glad to see that you rated your beautiful Samsung Series 5 Washing Machine in Black five full stars! This top-quality product will keep all your clothes freshly clean while also adding beauty and style to your home with its sleek design! ^CL at Samsung Support
2025-11-08
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/e4db14dc-b4a2-5c5e-abaf-b7942859ef7e)
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/a1687654-7300-5332-91f8-35e35fe83e9f)
CX
It is great to see you are loving your spectacular Washing Machine! From the 11kg drum, to the funky song at the end, you'll never be disappointed! ^LB at Samsung Support
2026-01-25
Kettering Northamptonshire
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/be73c032-6de5-54d2-ac44-41dbd4e316ca)
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/f490c1f6-906c-5562-8a85-6fbb538b8d5e)
CX
It makes us very happy to hear that you love your Samsung Series 5 Washing Machine, and that you think it's a great product, Malineczka! With its useful smart features, quiet performance, and large drum capacity, this appliance has already become an essential part of your home! ^CL at Samsung Support
2025-03-09
London
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/58d4dde7-6976-5ce4-8d7d-12bba83e86a9)
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/d01f487b-44e9-5033-9510-c015f248664e)
CX
We are delighted to see that you think the Samsung Series 5 AI Energy Washing Machine is an excellent appliance! From its sleek and smart design to its intuitive controls and superb washing performance, this appliance will revolutionise your way of doing laundry like never before! ^CL at Samsung Support
2025-02-10
Nw
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/75483b1a-68aa-5912-ac15-e6eceadc10ee)
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/9a52bea7-74ba-5daa-b9f3-dc0854bcc648)
2025-06-17
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/3ffdadf5-f15b-513d-abe3-c57940c0ac38)
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/ee58da5c-70a7-5207-be61-1f8979a03362)
CX
It is great to see you are loving your spectacular Samsung Series 5 AI Energy WiFi-enabled, Washing Machine, Raj! Thanks to the incredible Super Speed function, you'll have clean clothes in just 39 minutes, and with the 11kg drum size, you'll have more room to clean all your important items of clothing! Not to forget, with SmartThings, you can monitor your wash and energy usage straight from your phone! ^LB at Samsung Support
2025-05-05
Lancashire
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/888fca2e-a829-528f-b088-464499345f1f)
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/ef9f85f7-3722-5edd-8d4c-a4aab0d44643)
CX
We are thrilled to see you are loving your Samsung Series 5 AI Energy WiFi-enabled Washing Machine! Thanks to the Digital Inverter Motor, you will get peace and quiet whilst your machine works hard to give you the best performance! ^LB at Samsung Support
2025-01-19
Doncaster
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/a95a8f41-6096-57fd-adc8-b36a0edd4b76)
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/cf8f6f60-b622-53bd-9c4b-c7be026c416d)
2025-01-22
Hounslow
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/4e6304c7-9c77-57f5-a583-03932fb65705)
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/0163c4ef-2f12-5980-b756-a4b09910cf30)
2025-11-15
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/8c9a6b22-f97c-5b29-8381-8f081bbd6eb3)
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/b03ed773-bdec-5292-98f7-1d47869440ce)
CX
We're thrilled to see how much you are enjoying the awesome features on your Series 5 Washing Machine, especially the connection to the SmartThings app! It allows you complete convenience, giving you the option to control every aspect of each cycle remotely. It's a total game changer, Sarah! ^SK at Samsung Support
2025-06-06
Norfolk
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/aafd1be7-b406-5ecc-adf8-ea0062393c3e)
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/bad3d6d3-2509-5ac7-bcbe-1f29a9af649f)
CX
We are thrilled to see you are loving your Samsung Series 5 AI Energy WiFi-enabled Washing Machine! With the impressive 11kg drum size, you will get more room to wash more of your favourites! ^LB at Samsung Support
2025-06-29
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/7b77bee5-d45e-5191-9208-be8c6b7c2ff6)
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/662800fc-2b50-500a-b7aa-087f0911d9ed)
CX
Your Series5 AI Energy Washing Machine has all the features you'd need to clear any type of laundry pile, and it will remain whisper quiet no matter how intense the cycle needs to be. We're glad that you're loving it! ^DB at Samsung Support
2025-09-14
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/7628fddf-6b4f-586f-b4bb-69bd800cc71b)
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/1b6c75d5-a0e3-5993-a837-439c51a6c8fe)
2025-10-05
East Midlands
CX
We're over the moon to hear that you're enjoying your Samsung Series 5 Washing Machine, Chaminda! Our brilliant SpaceMax technology creates more space inside to incorporate the huge 11 KG capacity drum without increasing the outside dimensions, allowing you to ensure your family is always catered for with fewer wash loads. Washing performance is on point thanks to features such as ecobubble, and energy consumption is kept super efficient with SmartThings Energy integration along with the Digital Inverter. Many thanks for taking the time to give us a perfect five stars! ^EW at Samsung Support
2024-11-12
Bourne, Lincs
CX
Thank you for your feedback! We are thrilled to see how much you are enjoying the quiet cycles of your new washing machine! Thanks to the amazing 11kg drum, this machine can handle all your laundry needs with ease, including bedding and other large items! We are also pleased to see that you're enjoying the quiet cycles, and with so many cycles to choose from, the possibilities are endless! We appreciate your insight regarding the cycle length, and detergent. We'll be sure to take this on board for future development. When it comes to SmartThings connectivity, your washing machine will indeed need strong signal from your router. If you keen to utilise the SmartThings features, we recommend a Wi-Fi booster placed between the router and washing machine! ^CR at Samsung Support
2025-10-17
CX
We are disheartened to see you are having issues with your Washing Machine, Will. This is not how we expect our products to perform, and we know our colleagues will get this fixed swiftly for you! Don't hesitate to contact our Support Teams who will be on hand to help, and get this sorted. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2025-07-20
Gourock
CX
Thank you for taking the time to review the Series 5 Washing Machine, Jim. We pride ourselves on creating appliances that exceed our customers expectations, and we're disheartened to see this has not been the case for you on this occasion, especially after a great first experience. We'd love to look into the rinse issue you mentioned. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support
2025-09-28
CX
Thank you for the love and sharing your superb experience with us, your words put a smile on our face. ^SK at Samsung Support
2025-11-21
CX
We are over the moon to see you are loving your spectacular Washing Machine. Thanks to the Digital Inverter Motor, you'll get peace and quiet whilst your machine works hard to give you the best wash! Not only that, but with SmartThings, the possibilities are endless to get the best results! Your feedback is greatly appreciated regarding the availability of features, and we'll take this on board to help improve our products in the future! ^LB at Samsung Support
2025-01-27
Manchester
CX
Thank you for taking the time to review the Series 5 Washing Machine. With its sleek design and huge capacity, It's a great appliance. We regret to see you are experiencing issues regarding the cycles, and we'd love to help! We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support
2024-12-16
Scotland
CX
We are pleased to read that you have already started making the most of the impressive washing technology and features of your new and fantastic Samsung Series 5 AI Energy Washing Machine! As you mentioned, this wonderful product boasts a massive drum capacity to wash larger loads at the same time, as well as an impressive spin speed to ensure your clothes are as dry as possible after each wash. We also appreciate that you found the design of this appliance to be slightly different compared to your previous one, although it has become a great addition to your home. Additionally, it is great that you are ready to take advantage of its five-year warranty, so you can enjoy your washing machine with full peace of mind, knowing that we have you fully covered. We are confident that you will enjoy this wonderful product even more as you continue using it and discover its endless benefits and advantages. ^CL at Samsung Support
2025-02-08
CX
Thank you for taking time to review your Samsung Series 5 Washing Machine. If you are loading your washing machine with heavy items, this can alter the time it takes to wash, this helps give your clothes the best wash possible. We would recommend putting less clothes in if they are heavier, this will reduce your wash time. Thanks to the incredible Digital Inverter Technology, you can wash in peace whilst your machine works hard to give the best wash. ^LB at Samsung Support
2025-05-03
CX
We're thrilled to see how much you are loving your Series 5 Washing Machine! Ecobubble technology ensures that your laundry gets a five-star clean, while the Digital Inverter enables this machine to run at whisper quiet levels. It's incredibly easy to use, and the SmartThings app connectivity keeps you in control from your phone. This appliance is the perfect laundry day companion! ^SK at Samsung Support
2026-04-09
Samsung
We're pleased to hear that you're happy with the overall performance of your Samsung Series 5 Washing Machine, and we appreciate your feedback regarding the selection options and the cycles. The Downloaded Setting is a placeholder wherein you can browse a library of cycles on the SmartThings app and download one to this dedicated position on your machine. You can control your machine from the app, and you will need to select Smart Control for this. You can do this when you are loading your machine with your laundry and adding your detergent. As long as Smart Control is selected, the Setting will stay active until the door is opened again. You can use the Laundry Planner in the app to schedule times without being near the machine, and you can also customise the cycles here too. You can find out more on the following link: https://www.samsung.com/uk/support/home-appliances/what-wash-cycle-should-i-use-for-my-samsung-washing-machine/ Please don't hesitate to reach out to our helpful Support Team if you need further assistance with the app or the cycles. You can find our contact details and opening times here: https://www.samsung.com/uk/support/contact/ We hope this information is helpful! ^EW at Samsung Support
2025-04-26
CX
We are disheartened to read that you are not happy with the Samsung Series 5 Washing Machine because the timer and the amount of water it uses is not meeting your expectations, Edy. Please don't hesitate to speak to our Home Appliances specialists, who will be ready to assist you with getting the most out of this appliance, which boasts brilliant washing features and technology for the most efficient and effective way to wash your laundry. You can contact our colleagues at 0333 000 0333, Mon-Fri | 8am to 8pm, Sat-Sun | 9am to 6pm or on Live Chat here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support
2025-06-03
CX
We are sad to see you are facing issues with your Samsung Series 5 AI Energy Wi-Fi-enabled Washing Machine. With AI Ecobubble™ technology, it creates bubbles that remove 24% more soil even in cool water, and it also detects the fabric type and adjusts the amount of bubbles, washing time, temperature and spin speed! Here are some useful steps to help resolve any issues regarding unusual sounds: https://www.samsung.com/uk/support/home-appliances/why-is-my-washing-machine-making-noises-and-how-to-fix/ We are confident that this will help you resolve the issue. If you need further assistance, our helpful Support Teams are on hnad to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2025-10-07
CX
Thank you for taking time to review your stunning Washing Machine! We know you'll love this for years to come, and you'll never be disappointed! Our amazing User Manual will give you all the information you need to use every feature on your appliance. You can find that here: https://downloadcenter.samsung.com/content/UM/202505/20250508132208092/OID71784_IB_WW5000C-MD_EN_250328.pdf Your feedback is greatly appreciated, and will be passed on to help improve our products and services in the future. In the meantime, if you need further assistance, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2025-05-05
CX
We are thrilled to see you are loving your stunning Samsung Series 5 AI Energy WiFi-enabled, Washing Machine, Alex! Thanks to the exceptional Digital Inverter Motor, you will get peace and quiet whilst your machine works hard to give you the ultimate performance! ^LB at Samsung Support
2025-05-08
london
CX
We are over the moon to see you are enjoying your spectacular Samsung Series 5 AI Energy WiFi-enabled Washing Machine, Ansiya! Thanks to the 11kg drum size, you will have more room than ever before! With the incredible AI Ecobubble™ technology, it will create bubbles to remove 24% more soil even in cool water, and it will detect the fabric type and adjusts the amount of bubbles, washing time, temperature and spin speed! Not only will this give you the ultimate performance, it will also enable you to reduce energy costs! Along with SmartThings, you will have easier connectivity to monitor your usage and give yourself the best wash! ^LB at Samsung Support
2024-11-22
CX
Thank you for an awesome review of your Samsung Series 5 Washing Machine, Rosie! Washing is no longer a chore thanks to this incredible appliance! Not only is it quick and efficient, it is smarter than ever before with help from SmartThings! ^LB at Samsung Support
2025-11-20
Samsung
We love reading that we’ve given you that five-star feeling. Keep enjoying! ^KF at Samsung Support
2025-11-29
CX
We’re so pleased to hear that the Samsung Series 5 Washing Machine and its impressive features have made a positive difference in your life, Melar! Thank you for being part of the Samsung family! ^CL at Samsung Support
2025-05-28
North Wales
CX
We're sorry to read about your experience with your Series 5 Washing Machine, as this certainly isn't what we would expect from such a high quality appliance. When issues arise, we would always recommend reaching out to our Support Teams, who will be able to provide you with troubleshooting help as well as any relevant support under the terms of the warranty. For any outstanding issues, please reach out to them using the contact details and operating hours here: https://www.samsung.com/uk/support/contact/ We're here to ensure that the brilliant appliance you have works as it should, so that you can thoroughly enjoy it. ^SK at Samsung Support
2025-05-28
CX
We are disheartened to read that you have been experiencing an issue with water leaking from the detergent tray of your Samsung Series 5 AI Energy Washing Machine, Fred. Please don't hesitate to speak to our Home Appliances specialists, who will be able to look into the details of your case and assist you further, so we can reach a definitive resolution for your appliance as soon as possible. You can contact them at 0333 000 0333, Mon-Fri | 8am to 8pm Sat-Sun | 9am to 6pm or on Live Chat here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support
2025-05-06
CX
We're elated to see that you are having a five-star experience with your Series 5 Washing Machine! This stylish appliance perfectly compliments your home, and the awesome Wi-Fi connectivity features ensures that you can control each aspect of your laundry cycle remotely, thanks to the SmartThings app. We're really living in the future! ^SK at Samsung Support
2025-10-14
CX
We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! Thanks to the incredible Digital Inverter Motor, you'll get peace and quiet whilst your machine works hard to give you the best performance possible! ^LB at Samsung Support
2025-12-31
CX
Thank you for taking the time to share your review of the Samsung Series 5 Washing Machine, Somi. We're sorry to hear that your electrics are shorting, and we're here to help with this. We'd initially advise inspecting the power cord and plug for damage, and trying a different socket to rule out the outlet. Please reach out to our friendly Support Teams for further assistance, as we'd love to provide detailed, personalised support and to ensure that everything works as it should. You can find contact details and opening times here: https://www.samsung.com/uk/support/contact/ We look forward to hearing from you soon! ^EW at Samsung Support
2025-01-11
South East
CX
Thank you for taking the time to share your feedback with us, Bob! It is a pleasure to see how much you are loving your new AI Energy Washing Machine! With intelligent features and cycles, quiet yet powerful performance and a compact design that still allows for a such a large drum capacity, there is so much to enjoy! ^CR at Samsung Support
2024-12-27
Hull
CX
Thank you for taking the time to share with us this five-star review about your new and wonderful Samsung Series 5 AI Energy Washing Machine, Scotch! As you mentioned, this brilliant appliance doesn't just boast a massive 11kg drum capacity, which makes you save time and money by letting you wash larger loads; but it is also designed to be stylish, beautiful and an elegant companion to your tumble dryer. Additionally, it also supports Wi-Fi and SmartThings, which allow you to monitor and control your appliance directly from your phone, while also receiving any relevant notifications about the ongoing cycle. Finally, its performance and efficiency are truly unmatched, while its lovely tune at the end of each cycle brings joy to your day. The Series 5 has already become a fantastic addition to your life! ^CL at Samsung Support
2024-11-23
2025-08-22
Kent
CX
Thank you for your lovely five-star review of your Samsung Series 5 AI Energy Wi-Fi enabled Washing Machine! From AI Ecobubble™ that creates bubbles that remove 24% more soil even in cool water, helping you to bring down those bills, to the incredible SmartThings AI Energy mode, you can check your power consumption and estimates your energy bills straight from your phone! We have you covered! Along with the Digital Inverter Motor, you'll get peace and quiet whilst your machine works hard to give you the best performance! Take a look at this great link that shows you how to find the Serial Number of your machine: https://www.samsung.com/uk/support/mobile-devices/how-to-find-the-model-and-serial-number-of-my-product/ Enjoy! With the extended warranty, you'll rest easy! ^LB at Samsung Support
2025-03-21
London
2025-01-23
CX
We are disheartened to read that you are not happy with your Series 5 AI Energy Washing Machine because you wished for the estimated time for completion of each cycle to remain the same, and for the washing results to be better. Please follow this link, from our colleagues abroad, where you can find plenty of useful information about the way your smart appliance intelligently calculates and adjusts the time needed to wash your clothes according to the load and the cycle selected: https://www.samsung.com/africa_en/support/home-appliances/why-does-my-washing-machine-keep-changing-the-washing-time/ On this other link instead, you can see a series of useful steps to follow to ensure your laundry comes out of the washing machine freshly clean every time: https://www.samsung.com/us/support/troubleshooting/TSG01108627/ If you need more help with making the most of your appliance, please don't hesitate to speak to our Home Appliances specialists. You can contact them at 0333 000 0333, Mon-Fri | 8am to 8pm, Sat-Sun | 9am to 6pm or on Live Chat here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support
2024-12-06
Bristol
CX
It's fantastic to see that you're already loving your Series5 AI Energy Washing Machine, Hannah. We've packed it with a spacious 11kg drum without having to increase the size of the machine itself. Whatever the wash load you'll find every type of cycle that you'd need to get everything back to looking and feeling brand new. The Smart Things app not only makes it easier to start a cycle anywhere that you have an internet connection, but will also provide you with plenty of suggestions on which program to use depending on the load. The machine runs silent at all times, so that it won't be an unwanted distraction in the background. You'll often forget that it's running, that is until the pleasant tune rings out signalling that your laundry is ready for the next stage. The way that you can set it to self clean means that it takes most of the chore out of laundry days in so many ways. ^DB at Samsung Support
2025-08-02
Birmingham
CX
We are over the moon to see you are enjoying your Samsung Series 5 AI Energy WiFi-enabled, Washing Machine! With SmartThings, you can control your machine straight from your phone, along with monitoring your energy usage, you can reduce your energy bills! Along with AI Ecobubble™, it will detect the fabric type and adjusts the amount of bubbles, washing time, temperature and spin speed! ^LB at Samsung Support
2024-12-31
CX
Thank you for your review, Georgie! We are over the moon to see how pleased you are with your new washing machine! With a large 11kg load capacity and incredible performance, it's no wonder you're so pleased! Thank you for sharing your insight regarding the manual and the issue you have experiencing with Wi-Fi compatibility. We will be sure to take this on board and use it to drive improvements going forward! ^CR at Samsung Support
2024-10-27
West Midlands
2025-02-17
2025-01-05
CX
Thank you for taking the time to share your feedback with us, Manikki. We are pleased to see that you are enjoying the performance of your new washing machine, especially thanks to the Quick Wash and Hygiene Steam cycles available that suit your needs perfectly! We appreciate your insight regarding the lack of a spin only feature and the control panel visibility. Your review will be taken on board and used to drive improvements during future development. ^CR at Samsung Support
2025-07-09
Petersfield, Hampshire
Samsung
We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re loving your Washing Machine, Andy. ^LB at Samsung Support
2025-02-03
CX
Thank you for taking the time to share with us this positive review about your amazing and feature-packed Samsung Series 5 AI Energy Washing Machine, Deedee! As you mentioned, not only is this fantastic appliance incredibly easy to use and manage thanks to its smart display and features, which you can control easily from your phone with SmartThings; but it is also efficient, quiet, safe and beautifully crafted to look prestigious in your home and with the rest of your furniture. Additionally, it also comes with an extended five-year warranty, so you can make the most of it with full peace of mind, knowing that we will have you covered for longer. If you have any questions about how to get the best experience out of it, please also don't hesitate to speak to our Home Appliances specialists, who are always ready to help. You can contact them at 0333 000 0333, Mon-Fri | 8am to 8pm, Sat-Sun | 9am to 6pm or on Live Chat here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support
2026-01-03
CX
Thank you for taking the time to share this valuable review with us, Gem. We’re delighted to hear you love your Samsung Series 5 AI Energy Washing Machine, and we appreciate your feedback about the serial number being located at the back of the appliance. For front-loading models like this one, the model and serial numbers can also be found on a label inside the door. You can find more details here: https://www.samsung.com/uk/support/mobile-devices/how-to-find-the-model-and-serial-number-of-my-product/. We’ll certainly pass your feedback along, as we’re committed to making key product information easily accessible, especially when registering for an extended warranty. We hope your Series 5 makes life easier and happier for a long time to come. ^CL at Samsung Support
2025-06-17
South Coast
CX
Thank you for taking the time to share with us this review about your happy experience with your new Samsung Series 5 AI Energy Washing Machine! We are pleased to see that you are impressed by its quiet performance, and that you have been making the most of its advanced and intuitive display to customise the washing cycles how you like. Additionally, it is wonderful that you are very satisfied with its massive 11 kg drum capacity, and that you cannot wait to start using its brilliant smart features with SmartThings. If you have any questions about how to get the best experience out of this incredible appliance, our knowledgeable Support Teams are also ready to help. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support
2025-08-29
CX
Thank you for your lovely five-star review of your Washing Machine! Your loyalty is greatly appreciated! With the incredible AI Ecobubble™ technology, your machine will detect the fabric type and adjust the amount of bubbles, washing time, temperature and spin speed to help reduce your energy costs! ^LB at Samsung Support
2024-11-25
Madeley Crewe
CX
Great to see that you're enjoying the capacity of your Series 5 Washing Machine, but a shame that your clothes are not as dry as you would like after the spin cycle, Taz. We would recommend checking out the maintenance tips on the following link, which will help ensure that your clothes are as dry as possible after a spin cycle: https://spr.ly/6422tuH7a If this issue persists, please don't worry, our Support Teams are on hand to help. You can find their contact details and operating hours here: https://spr.ly/6423tuHCH You have a brilliant appliance, and we're here to make sure that you can enjoy it. ^SK at Samsung Support
2025-10-08
Bilston, West Midlands
2024-11-16
Bracknell, Berkshire
CX
Thank you so much, Sam, for your wonderful feedback! We are thrilled to see how much you are loving your new AI Energy Washing Machine! We appreciate you choosing us again to provide you with fresh, clean results. Your new washer will serve you well for years to come! ^CR at Samsung Support
2025-06-18
Essex
CX
We are thrilled to see you are loving your spectacular Samsung Series 5 AI Energy WiFi-enabled Washing Machine! With the Super Speed, you can get your clothes washed in only 39 minutes! Along with QuickDrive, this will save time by moving clothes dynamically, whilst ecobubble ensures powerful cleaning. You will get the ultimate experience! Thanks to SmartThings, you can monitor your energy usage, helping you bring down those bills, whilst being able to control it from your phone, giving you ease! ^LB at Samsung Support
2025-08-27
CX
Thank you for once again choosing our range for your new washing machine, and we're delighted to see that you're already getting an even better service from your Series 5 AI Energy machine. The energy efficiency means that it will be just as kind to your clothes as it is to your bills, and the only time you'll hear it is when the pleasant jingle at the end announces a wash load is back to looking and feeling brand new. ^DB at Samsung Support
2025-06-13
2025-09-24
London
CX
We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re loving your Washing Machine, Rafiqul! ^LB at Samsung Support
2024-11-02
Nottingham
CX
We are delighted to read that you are fully happy and satisfied with your amazing Samsung Series 5 AI Energy Washing Machine! As you mentioned, this fantastic appliance is designed top to bottom to be highly energy efficient thanks to its advanced Digital Inverter technology, SmartThings AI Energy mode as well as AI Ecobubble. Not only that, but it also boasts the SpaceMax™ technology, which makes the walls thinner to give it more space for the larger drum, without having to compromise on size. The Series 5 will revolutionise your way of doing laundry like never before! ^CL a Samsung Support
2025-03-14
London
CX
It is awesome to see you are loving your Samsung Series 5 AI Energy Washing Machine, Kande! We are thrilled our colleagues got you up and running with this stunning machine, and can enjoy the awesome AI Ecobubble™ technology and the immense smart features! ^LB at Samsung Support
2025-07-14
Bristol
CX
We're thrilled to see how much you are loving your Series 5 Washing Machine, Rob! The whopping 11KG capacity means that you can massively cut down on laundry loads, and the available cycles have a vast array of timings, with each one suiting the needs of your laundry and cleaning to perfection. The SmartThings app puts you in control of this appliance remotely - you can not only receive reminders when your laundry is ready, but also adjust every aspect of a cycle and start it from your phone. It's a real marvel! ^SK at Samsung Support
2026-02-17
Maidstone
CX
We're so pleased to hear that you're enjoying your upgrade to the Samsung Series 5 AI Energy Washing Machine overall, Susan. It's super quiet thanks to our innovative Digital Inverter Technology and the AI features are incredible! Your machine does have a spin-only cycle, and the simplest method is to select the Rinse + Spin cycle and then press the Spin button to deselect the Rinse option. The display will then show the duration for a spin-only cycle, and you can press this button again to adjust the duration. Alternatively, you can access the spin-only cycle via the SmartThings app on your connected device. Thank you for taking the time to share your review, and we hope the above information is helpful to you. ^EW at Samsung Support
2024-11-12
Huddersfield
2025-05-24
CX
Thank you for sharing your positive experience with your Series 5 Washing Machine, Tony! We’re delighted to hear that the 8KG load capacity is perfectly suited to your needs and that its A-rated energy efficiency is helping you save on power while delivering excellent performance. It’s fantastic to know that the quiet operation and ease of use have made laundry tasks effortless, and we’re glad it complements your kitchen with its stylish design. The Wi-Fi enabled features offer additional convenience, allowing remote control and monitoring with SmartThings, and we hope you’ll explore them when the time feels right! Many thanks for the five stars! ^CH at Samsung Support
2025-02-11
lyneham UK
CX
We are thrilled to see you are loving your spectacular Samsung Series 5 Washing Machine! Thanks to the incredible 11KG drum, you will be washing more than ever before! With AI Ecobubble™ technology, your clothes will get the ultimate wash, and SmartThings will enable you to monitor your bills from your phone! ^LB at Samsung Support
2025-08-28
Birmingham West Midlands
CX
We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re loving your Washing Machine! ^LB at Samsung Support
2024-11-26
Samsung Reviews
Thank you for your review, Katy. We are sorry to see that although you are impressed by the sleek design and quiet cycles on your new washing machine, you are unhappy with the manual provided and would like more information on the functionality. For a full user-manual, please check out this PDF, downloadable version: https://spr.ly/6428tnQNy If you would like some one-to-one support, please do not hesitate to contact our Home Appliance Experts, who will be happy to help! You can find all our contact methods and their operating hours here: https://spr.ly/6421tnQNz ^CR at Samsung Support
2024-11-18
CX
Thank you for your feedback. We are very sorry to read that you are experiencing an issue with your washing machine and find the clothes are not being washed properly, and you are getting an unwanted smell after cycles. A smell coming from your machine could be coming from the hose or the cleanliness of the inside of your machine. To resolve the issue, we recommend you first following each step in this very handy washing machine cleaning guide: https://spr.ly/6423sWOLx Although the issue may not be covered by the warranty, will still offer support and repair options, so, if the issue persists, please get back in touch with our Home Appliance Experts, so we can continue to provide support. You can find all our contact methods and their operating hours here: https://spr.ly/6424sWOLI ^CR at Samsung Support
2024-12-21
CX
We are thrilled to see your lovely comments of your Samsung Series 5 AI Energy Washing Machine. Thanks to the extraordinary five year extended warranty, you will have peace of mind knowing you can enjoy this spectacular machine for years to come! ^LB at Samsung Support
These reviews are managed by Bazaarvoice and comply with the Bazaarvoice Authenticity Policy, which is supported by anti-fraud technology and human analysis. Details at
https://www.bazaarvoice.com/uk/trustmark/
