Important product information for fridge freezers

IMPORTANT SAFETY NOTICE
FAQs

IMPORTANT SAFETY NOTICE

Samsung Electronics have announced a programme to visit the homes of customers in the UK and Ireland to resolve an issue that is potentially related to certain now-discontinued RS21 and RS60 range of fridge freezers, manufactured between March 2005 and June 2006.

Samsung Electronics have decided to take this action following investigations into a possible defect in the assembly of the models’ defrost system.

In very rare cases, there is a possibility of internal sparking which may pose a potential fire risk. In even fewer cases, it may lead to a personal safety issue or structural damage to the appliance.

Although the possibility of this occurring is very low, Samsung have decided, for the safety of our customers, to undertake a free, in-home inspection and repair programme for all fridge freezers with a similar defrost system. The models included in the programme are: all RS21 and RS60 and selected RS23, SN62, RSE8, RSH1, RSH3 and RSJ1 based on the date of manufacture.

The quality of our products and the satisfaction and safety of our customers are Samsung’s highest priority. We thank you for your cooperation and apologise for any inconvenience.

This is an example, and your unit may vary.

Fridge

This is an example, and your unit may vary.

FAQs

question

Why is Samsung providing a free-of-charge home-visit programme?

Samsung Electronics developed this programme to take action following investigations into a possible defect in the defrost system of certain now-discontinued models of RS21 and RS60 range fridge freezers. The quality of our products and the satisfaction and safety of our customers are Samsung’s highest priority.

question

Is my fridge freezer affected? How do I know if I am eligible for this programme?

Samsung support will be able to confirm your eligibility based on the model name and serial number of your fridge freezer.

1.) Look inside your fridge freezer on the right-hand inner wall. Write down the model name and serial number printed there.

serial number

2.) Contact Samsung support through any of our channels.

3.) Give your details to the customer-support agent who will determine if your fridge freezer is among the models and manufacture dates eligible for the programme.

 

4.) If you are eligible, the agent will get the home-visit team to arrange an appointment that suits you.

question

How long will the authorised service engineer need to complete the home visit, and what will they do?

The engineer will take approximately thirty minutes – one hour to complete the necessary service to your fridge freezer. They will install a fuse kit which will provide an electrical failsafe for the defrost system.