Keep your phone protected

Insurance that protects and cares for your phone wherever, whenever.*

Added peace of mind. All repairs completed by Samsung using genuine Samsung parts.

Don't worry about a cracked screen. With Samsung Mobile Care, you are protected against two accidental damages for 2 years and all repairs are made by authorised service providers. We have built your phone - we know best how to fix it.
With Samsung Mobile Care, you pay only £69 as deductible per claim and every repair is made with Samsung original parts.*

*See full Terms and Conditions.

Upfront Payment

For a period of 24 months

Price includes IPT

What is covered

Screen damage : Physical damage such as cracks or damaged screen glass or glass on the back of the device affecting the phone's functionality.*

Other damage : Liquid damage caused by damages on or in the phone or other physical damage affecting the phone's functionality.*

*See full Terms and Conditions.

How to Subscribe

1) Buy a brand new Samsung Galaxy mobile phone of the following models; S7, S7 edge, S8, S8+, S9, S9+, Note8, and Note9. The policy may only be purchased by private consumers that purchased the phone within the country of residence.

2) Sign up to Samsung Mobile Care here on the webpage.

3) If your mobile accidentally gets damaged during the 2-year policy, make a successful claim and pay only £69 as deductible .

4) Your mobile is repaired by Samsung authorised service centres and only with original parts .

5) If you change your mind you have a 14-day cooling-off period to cancel your purchase.

How to Claim

Make sure you have your insurance certificate or phone's IMEI number available. The IMEI number can be found on the back of your phone or by entering *#06# on the keypad

A call centre agent will help deal with your claim during the following times:

Monday-Sunday 8.00-22.00
Phone number 0330 7267467
If you need more support, go to


For more information, please see full Terms and Conditions

Samsung Mobile Care Insurance is underwritten by AWP P&C S.A. - Dutch Branch, trading as Allianz Global Assistance Europe, with corporate identification No 33094603, registered office at Poeldijkstraat 4, 1059 VM Amsterdam, the Netherlands, registered at the Dutch Authority for the Financial Markets (AFM) No 12000535 and authorised by L’Autorité de contrôle prudentiel et de resolution (ACPR) in France.

Privacy Policy