43" Crystal UHD U8020F 4K Smart TV (2025)
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Highlights
Crystal Processor 4K
Clarity guaranteed with intelligent 4K picture enhancement
MetalStream Design
Expertly engineered for a slim profile and tidy cabling
Tizen OS Smart TV
Your favourite streaming apps all in one place
Samsung Knox Security
Your data, protected
Home Entertainment Brand of the Year 2025
“A step above the competition when it comes to pushing technology, design, and accessibility”
Features
Colourful viewing. Slender design.
Key features at a glance
Picture Quality
Greater clarity guaranteed
Crystal Processor 4KExperience enhanced 4K picture and crystal-clear sound with our Crystal Processor. Enjoy your favourite movies, shows and sports with quality visuals and sound.1
Feel the reality of the world on screen
4K ResolutionMake out the small details in every scene. 4K UHD resolution has 4x more pixels than regular FHD resolution — creating sharp, ultra-realistic images.
More about
Picture Quality
Depth and detail in every scene
HDR powered by HDR10+
Experience depth and detail in every single frame. By dynamically optimising each scene, you can see dark dramas in new light and bright worlds in greater clarity. Whatever you're watching, watch it in greater depth and detail.
Your visuals, boosted
4K Upscaling
Enjoy 4K picture quality for viewing your favourite movies, shows and YouTube videos. See everything upscaled into clearer, brighter and better picture. 2
Shows your content's true colours
PurColour
Samsung's PurColour improves the quality of any image, uncovers hidden details, and helps show your content's true colours. See impressive colour, every time you watch.
Enhanced depth
Contrast Enhancer
Enjoy striking images with enhanced depth and colour contrast ratio.
Sound
Samsung TVs and soundbars, the perfect harmony
Samsung Q-Symphony
Boost your viewing experience with integrated sound from your TV and soundbar. Why let a soundbar or TV work solo when you can amp up your entertainment with even more powerful speakers that work together seamlessly, for a fully immersive sound experience.3
Sound that tracks the action on-screen
Object Tracking Sound Lite
Hear onscreen action amplified from left-to-right as your entertainment unfolds. So you can hear a car fly along your screen or the crowd cheering all around you.
Tailored sound, so you hear every detail
Adaptive Sound
Experience optimised audio for your viewing with every element of dialogue, music and sound effects individually tailored to what you're watching. Hear every word of a whispered exchange and feel every blast in a blockbuster set piece.
Design
Slim in style, tidy in set-up
MetalStream DesignOur MetalStream Design takes inspiration from aircraft engineering, using a single sheet of metal to create a slim, seamless and modern aesthetic. With a smooth back and clutter-free cabling, it looks great from all angles.
Gaming Experience
Game all day - no console needed.*
Gaming Hub
Samsung Gaming Hub brings together the biggest console and streaming games from Xbox and other industry-leading partners, all in on one place.* With no downloads, storage limits or console required, just turn on your TV and play.4
Stay one step ahead
Motion Xcelerator
Experience clear picture and smooth performance with Motion Xcelerator. Samsung’s clear motion rate algorithms predict and automatically compensate frames, so your picture adapts as fast as your game.
Tizen OS Smart TV
Tailored recommendations from your favourite apps
Smart TV Powered by Tizen OS
Spend less time searching and more time watching. With BBC iPlayer, Netflix, Disney+, YouTube, Xbox and more, get personalised recommendations and instant access to the latest shows and movies on the best streaming apps. Plus access to 1,000s of extra TV Shows and Movies on Samsung TV Plus - all for free.5
Experience 7 years of smarter TV on us6
Entertainment for every day. Always for free.
Samsung TV Plus
Watch 1000s of TV shows and movies, all for free, anytime, anywhere you want with Samsung TV Plus. Get instant access to live and on demand entertainment like The Graham Norton Show and Poldark. Stream the latest news on Sky News and catch-up on kids shows, sports highlights and more with no strings attached.7
Keeping your private information private
Samsung Knox SecurityWith today's TVs holding your passwords and private payment information, Samsung Knox Security keeps your data protected with multi-layered security, constant system monitoring and updates and the automatic blocking of harmful attacks. Stay secured, stay entertained.8
Smart Experience
One place. All your smart devices.
SmartThings
Connect and control all your smart devices from your TV and phone. Program your smart heating, set your smart washer, get alerts when your food is ready, monitor your video doorbell! Make life easier for all your smart device routines with the simplicity of the SmartThings app.9
Monitor your energy consumption
AI Energy Mode
Easy energy management with AI Energy Mode and SmartThings. With AI Energy Mode, your TV adjusts the brightness depending on the content you are watching and the surrounding light levels in your room to manage overall energy consumption. Then, you can monitor the energy usage of your TV and other compatible devices through the Map View on your TV.* 10
More about
SmartThings
Control your TV from your phone
Quick Remote
Use your smartphone as your remote. With Quick Remote, use your smartphone to change channels, adjust the volume, and more. 11
Set your hands free
Universal Gestures
Turn your wrist into the remote. Universal Gestures lets you control your TV with simple motions of your Galaxy Watch. Whether you're working out, cooking, or multitasking, easily control your TV with intuitive gestures. 12
Specifications
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Resolution
4K (3,840 x 2,160)
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HDMI
3
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USB
1 x USB-A
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LED
-
Screen Size
43"
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Refresh Rate
50Hz
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Resolution
4K (3,840 x 2,160)
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Processor
Crystal Processor 4K
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HDR (High Dynamic Range)
HDR
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HDR 10+
Support
-
Contrast
Mega Contrast
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Micro Dimming
UHD Dimming
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Contrast Enhancer
Yes
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Motion Technology
Motion Xcelerator
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Upscaling
4K Upscaling
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Color Booster
Yes
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Filmmaker Mode (FMM)
Yes
-
Object Tracking Sound
OTS Lite
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Samsung Q-Symphony
Yes
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Audio Pre-selection Descriptor
Yes
-
Sound Output (RMS)
20W
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Speaker Type
2CH
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Adaptive Sound
Yes
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Operating System (OS)
Tizen™ Smart TV
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Bixby
Yes (Voice Ready)
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Works with AI Speaker
Alexa (GB, DE, FR, IT, ES, AT, IE), Google Assistant (GB, FR, DE, IT, ES, CH, AT, NL, SE, NO, DK, FI, PT, IE, BE, LU)
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Samsung TV Plus
Yes (GB, FR, DE, IT, ES, CH, AT, NL, SE, NO, DK, FI, PT, IE, BE, LU)
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Web Browser
Yes
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SmartThings Hub / Matter Hub / IoT-Sensor Functionality / Quick Remote
Yes
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Samsung Health
Yes (GB,IE only)
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Universal Browse & Play
Yes (GB, FR, DE, IT, ES)
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Multi Device Experience
Mobile to TV, Sound Mirroring, Wireless TV On
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Apple AirPlay
Yes (w/o Aland Islands, Faroe islands, Netherlands Antilles, San Marino)
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Storage Share
Yes
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Click to Search
Yes (DE, GB, FR, ES, IT)
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Auto Game Mode (ALLM)
Yes
-
VRR
Yes
-
HGiG
Yes
-
Gaming Hub
Yes (KR, US, CA, BR, GB, FR, DE, IT, ES, MX, AU)
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Digital Broadcasting
DVB-T2C
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Analog Tuner
Yes
-
CI (Common Interface)
CI+(1.4) / CI+(1.4 ECP)_IT only
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Data Broadcasting
HbbTV 2.0.4 (IT,GB,DE,CZ,SK,ES,PL,AT,FR,FI,EE,GR,SI,HR,BE,NL,LU,HU,CH,PT,DK,ME)
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TV Key Support
Yes
-
Wi-Fi
Yes (Wi-Fi 5)
-
Bluetooth
Yes(5.3)
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HDMI
3
-
HDMI (High Frame Rate)
4K 60Hz (for HDMI 1/2/3)
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HDMI Audio Return Channel
eARC/ARC
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Anynet+ (HDMI-CEC)
Yes
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USB
1 x USB-A
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Ethernet (LAN)
1
-
RF In (Terrestrial / Cable input)
1/1(Common Use for Terrestrial)/0
-
CI Slot
1
-
Design
Metal Stream
-
Bezel Type
3 Bezel-less
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Front Colour
BLACK
-
Stand Type
BASIC FEET
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Stand Colour
BLACK
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Embeded POP
Yes
-
EPG
Yes
-
IP Control
Yes
-
OSD Language
27 European Languages + Russian(only when connecting to Network in EE,LV,LT)
-
Accessibillity - Voice Guide
Czech (Czech Republic),Danish (Denmark),Dutch (Netherlands),English (UK),Finnish (Finland),French (France),German (Germany),Greek (Greece),Hungarian (Hungary),Italian (Italy),Korean (Korea),Norwegian (Norway),Polish (Poland),Portuguese (Portugal),Romanian (Romania),Russian (Russia),Slovak (Slovakia),Spanish (Spain),Swedish (Sweden)
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Low Vision Support
Audio Description, Zoom Menu and Text, High Contrast, SeeColors, Color Inversion, Grayscale, Auto Picture Off
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Hearing Impaired Support
Closed Caption (Subtitle), Multi-output Audio, Sign Language Zoom
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Motor Impaired Support
Slow Button Repeat, Remote Control App. for All
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Power Supply
AC220-240V~ 50/60Hz
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Power Consumption (Max)
110 W
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Power Consumption (Stand-by)
0,50 W
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Eco Sensor
Yes
-
Power Consumption (Typical)
52,0 W
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Yearly Power Consumption (EU standard)
72 kWh
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Auto Power Off
Yes
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Auto Power Saving
Yes
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Energy Efficiency Class
G
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Package Size (WxHxD)
1065 x 635 x 118 mm
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Set Size with Stand (WxHxD)
957.8 x 609 x 157 mm
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Set Size without Stand (WxHxD)
957.8 x 558.8 x 76.3 mm
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Stand (Basic) (WxD)
613 x 157 mm
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VESA Spec
200 x 200 mm
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Package Weight
9,0 kg
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Set Weight with Stand
6,6 kg
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Set Weight without Stand
6,4 kg
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Remote Controller Model
TM2240A (UK,IT Add TM1240A)
-
Full Motion Slim Wall Mount Support (Y22)
Yes
-
Webcam Support
Yes
-
Zigbee / Thread Module
Dongle Support
-
User Manual
Yes
-
Power Cable
Yes
-
Security Update Period (At least 5 years from launch of product)
31 DECEMBER 2030
Reviews
43" Crystal UHD U8020F 4K Smart TV (2025)
- Customers praise crystal clear picture quality, vibrant colors, and sharp resolution across gaming and streaming
- Many find the smart interface intuitive and setup remarkably quick via on-screen guides
- Reviewers consistently highlight excellent value and reliable performance for everyday viewing
- Some report minor issues with cluttered menus, unresponsive remotes, and quieter sound output
- Most customers strongly recommend it as a dependable, no-compromise viewing solution
Reviews with images & videos
Filters
Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.
Filters
46 Reviews
2026-01-12
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CX
Fantastic to see how much you are enjoying your U8020F TV after an easy installation process! The incredible 4K resolution puts you right in the middle of the action, and the smart features make it easier than ever to watch your favourite content. Thank you for sticking with us for your latest TV, it will be wowing you for years to come! ^SK at Samsung Support
2025-09-01
![[D] Alternative Text](https://video.api.bazaarvoice.com/4fc4307b-5d25-4bec-b532-5c76501cfdb1/thumbnail/image-00001.png)
Samsung
Thanks for the five stars, Victor! ^CL at Samsung Support
2025-10-18
CX
Congratulations on your new U8020F TV, Molly, what a great decision you made. ^SK at Samsung Support
2025-12-09
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CX
Thank you for your epic five-star review of your stunning Crystal UHD 4K Smart TV! With the striking 4K Resolution and HDR powered by HDR10+ display and Motion Xcelerator, gaming will never be more entertaining than on this TV! Along with the Crystal Processor 4K, you'll notice how smooth everything can be for years to come! ^LB at Samsung Support
2025-09-16
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CX
We love reading that we’ve given you that five-star feeling. Keep enjoying! ^KF at Samsung Support
2025-12-06
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/160b3ca8-d859-5a1e-8193-e25724e90a46)
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CX
We're so happy to hear that you're enjoying your Crystal UHD TV, Rein. The vibrant picture quality, crisp and clear audio, and extensive smart features are all truly superb, whilst the slim design looks stunning in any room. For the lagging, we'd initially recommend performing a power cycle by unplugging your TV for about 30 seconds. If this doesn't resolve the issue, please reach out to our dedicated Support Teams who are on hand and ready to help. You can find contact details and opening times here: https://www.samsung.com/uk/support/contact/ Thank you for taking the time to share your five-star review! ^EW at Samsung Support
2026-01-18
CX
Fantastic to see that you are enjoying your U8020F TV! The incredible 4K resolution combines with crystal clear sound to provide you with the perfect immersive viewing experience. The availability of the option to move channels differs varying on location, so it may be the case that it isn't available within your region. In that case, using the Favourites list is the best way forward. Thank you for sharing your enthusiasm for this feature, we will certainly take this feedback onboard to inform the continuous improvement of our devices. ^SK at Samsung Support
2026-07-24
Leeds
![[D] Alternative Text](https://photos-us.bazaarvoice.com/photo/2/cGhvdG86c2Ftc3VuZy1lbl9nYg/9ef1fe76-684d-541a-a4b4-c97174153202)
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Samsung
We're sorry to hear that you're unable to enjoy your Samsung 85" Crystal UHD U8020F 4K Smart TV because the screen is no longer working. While we appreciate that the repair isn't covered under warranty on this occasion, we still recommend proceeding with it so our engineers can restore your TV to full working order as quickly as possible. You will then be able to enjoy it for many years to come. If you have any questions or have any concerns, please don't hesitate to get in touch. Our Support Team will be happy to help. You can find our full contact details and opening hours on our Contact Us page here: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support
2025-11-26
CX
We're so happy to hear that you're pleased with your gorgeous Crystal UHD U8020F TV. It's such a fantastic choice with an enhanced 4K display and crystal-clear sound! Thank you for the five stars! ^EW at Samsung Support
2025-11-11
CX
Thank you for sharing your review of your gorgeous Crystal UHD TV, Khal! It's brilliant to know that you're enjoying that awesome, crystal clear picture quality and the vast array of smart features on offer! ^EW at Samsung Support
2026-03-08
Norfolk
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CX
It is amazing to see you are enjoying your spectacular Crystal UHD 4K Smart TV! We know this TV will bring you many years of happiness, with the 4K display, what is not to love! ^LB at Samsung Support
2025-10-17
CX
We love reading that we’ve given you that five-star feeling. Keep enjoying! ^KF at Samsung Support
2025-12-18
Samsung
Thanks for taking the time to leave a review of your 50" Crystal UHD U8020F 4K Smart TV. We're happy to hear that you are enjoying using the TV. We're sorry to hear that the sound is not meeting your expectations. Here are some steps to try from our US partners to resolve this issue: https://www.samsung.com/us/support/troubleshoot/TSG10002215 If this does not fix the issue, please get in touch so that we can look into this. You can find our operating times and contact us here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support
2025-10-10
CX
We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^KF at Samsung Support
2025-12-07
CX
It makes us very happy to hear that you think the 65" Crystal UHD U8020F 4K Smart TV is an excellent product, Gwil! We also appreciate that you haven’t found the registration for the extended 5-year warranty as straightforward and intuitive as we’d like it to be. We’ll certainly make sure to pass this feedback along to address this area for improvement. In the meantime, if you have any questions about our warranty registration process or how to make the most of your TV, please don’t hesitate to reach out. Our full contact details and operating times can be found here: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support
2025-12-11
CX
We’re delighted to hear that you found it very easy to set up your amazing 65" U8020F 4K Smart TV, and that you’re also happy with its great value for money! We’re always committed to providing top-quality products to our customers, paired with a superb level of customer service and support. Thank you for being part of the Samsung family! ^CL at Samsung Support
2026-04-02
Samsung
We're sorry to hear that you're not happy with the picture quality of your 43" Crystal UHD U8020F TV, along with the support you have received so far. This isn't what we'd expect to hear, but we're on hand to help. The following link contains lots of helpful information and instructions for finding the best picture settings for you: https://www.samsung.com/uk/tvs/tv-buying-guide/best-picture-quality-tv/ We're unsure if our Ireland Support Team has resolved your issue, but if not, please reach back out to us using the contact details and opening times on the following link, as we'd love to assist you further and to ensure you're getting the very best from your TV: https://www.samsung.com/ie/support/contact/ Thank you for taking the time to share your review with us. ^EW at Samsung Support
2026-06-17
Rutland, UK
Samsung
It's made our day to hear that you're loving your 65" Crystal UHD U8020F 4K Smart TV, Sambii. The UHD format delivers a super high pixel density for a sharper, more lifelike picture and a crystal clear viewing experience, putting you right into the centre of the action and allowing you to enjoy the World Cup games in all their glory! Meanwhile, the built-in Samsung Gaming Hub is a superb cloud gaming platform that lets you play full Xbox games directly on your TV without a console, ensuring your every need is met when it comes to home entertainment. Perfect! Thank you for sharing your five-star review, and congratulations on your brilliant TV upgrade! ^EW at Samsung Support
2026-04-29
Samsung
While it's great to see that you're enjoying your U8020F TV overall, Michael, it's a shame that you are facing issues when switching devices in the HDMI ports. Please ensure that your TV is running the latest software in Settings > Support > Software update > Update now. If this issue persists, please feel welcome to get in touch with our Support Teams. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ You have a fantastic TV, and we're sure that it will earn that fifth star in no time! ^SK at Samsung Support
2025-09-01
CX
Thank you for the love and for sharing your superb experience with us, David; your words put a smile on our faces. ^KF at Samsung Support
2026-06-08
Hampshire
Samsung
Congratulations on your new Crystal UHD Smart TV. We're pleased to hear that you found the setup to be super easy and that you're happy with the 4K resolution along with the brightness. However, we're sorry to hear about the niggles you've experienced with the App management, the BBC iPlayer app, and the Voice control. We'd love to help clear these up for you. To manage your apps without using the search icon, press the Home button and navigate to Apps on the left sidebar menu. Scroll all the way to the bottom of the Apps screen and select App Settings, and from here, you can easily add, delete, or rearrange any of your downloaded apps so that your favourites sit directly on your main Home screen. Regarding BBC iPlayer, we recommend clearing the cache of the app. To do this, navigate to Settings > Support > Device Care > Manage Storage > Select the app > View Details > Clear Cache. You can also do a quick cold boot of your TV to flush the cache of all apps by pressing and holding the Power button on your remote control until the TV reboots with the Samsung logo. Ensure your TV is up to date by going to Settings > Support > Software update. Also, please ensure the app itself is up to date by going to Apps > App Settings > Select Update on a specific app's details page. Your TV is compatible with Voice control. It is Bixby-ready and is compatible with AI speakers such as Alexa and Google Assistant. You can set up your voice assistant by pressing Home on your remote control > Press the Left directional button > Settings > All Settings > Advanced Features > Voice > Voice Assistant. Additionally, you can use your phone as both a remote control and a mic via the SmartThings Quick Remote. We hope this information is helpful, and if you need further guidance, please don't hesitate to reach out to our friendly Support Teams who are on hand to assist further. You can find our contact details and opening times here: https://www.samsung.com/uk/support/contact/ ^EW at Samsung Support
2026-04-20
BRIDGWATER
Samsung
We're sorry to see that you have been experiencing poor picture quality on your U8020F TV. With 4K UHD resolution, we certainly wouldn't expect you to have any issues with the picture quality on this model. Please check out the following link, which runs you through the picture settings available to you, to help you get the best quality: https://www.samsung.com/uk/tvs/tv-buying-guide/best-picture-quality-tv/ If this issue persists, please don't worry, we're here to help. You can find the contact details and operating hours of our Support Teams here: https://www.samsung.com/uk/support/contact/ You have a great TV, and we're here to ensure that it works as it should, so that you can thoroughly enjoy it. ^SK at Samsung Support
2026-05-20
Samsung
Thank you for your awesome review of your new Crystal UHD 4K Smart TV! Thanks to the striking 4K Resolution display, everything will come to life, and not to forget, the Adaptive Sound capabilities will bring the cinema to your home, giving you the best tailored sound depending on what you're watching! ^LB at Samsung Support
2026-04-15
West
Samsung
We’re sorry to hear that your 43″ Crystal UHD U8020F TV has developed a sound issue, with crackling audio during start‑up as well as continuous background noise. This is certainly not what we expect our customers to experience. We understand how disappointing this must be, especially when you were hoping for a replacement. To clarify, if a product develops a manufacturing fault within 30 days of purchase, it can be returned with proof of purchase for an exchange or refund. Before returning a device, any security features should be disabled and personal data removed. After the initial 30‑day period, we’ll repair or replace the product in line with the Consumer Rights Act 2015, depending on the circumstances. As the TV has now been in use for around six months, this would mean that it is not eligible for a direct replacement at this stage. However, you are still fully entitled to have the TV inspected and repaired under the manufacturer’s warranty, provided the applicable terms and conditions are met. You can find more information about the warranty here: https://www.samsung.com/uk/support/warranty/#products You may also find the following support article helpful, as it includes guidance that may help identify the cause of the audio issue. It is from abroad but the steps can still be applied normally: https://www.samsung.com/us/support/troubleshoot/TSG10002377 We recommend getting in touch with our TV & AV department, who can review any troubleshooting steps you’ve already attempted and guide you through further checks. If required, they’ll also be able to arrange a repair appointment so one of our highly skilled engineers can inspect the TV and resolve the issue. You can contact our Support Team on 0333 000 0333, available 8am–8pm Monday to Friday and 9am–6pm Saturday and Sunday. Alternatively, you can access support online here: https://www.samsung.com/uk/support We appreciate your patience and understanding in this matter. ^DD at Samsung Support
2026-05-19
Samsung
We are sorry to see that you are having issues with the sound on your TV. You are unable to connect Phonak hearing aids to your TV via Bluetooth, however, you may be able to connect your hearing aids to your TV via an adapter. We'd recommend reaching out to the manufacturer of your hearing aids who can guide you to successfully connect your hearing aids to your TV. You can look at the User Manual of the TV via this link which will guide you on assistance if you have hearing impairment: https://downloadcenter.samsung.com/content/UM/202508/20250808154749001/BN81-27185C-660_EUG_ROPDVBEUF_EU_ENG_250804.0.pdf ^LB at Samsung Support
2025-09-01
Samsung
Wow, we’re overjoyed to see just how much you are loving your wonderful 65" Crystal UHD U8020F TV! Thank you for sharing such delightful feedback with us, we love nothing more than seeing our customers enjoy our devices as much as we do. ^CL at Samsung Support
2025-09-03
Samsung
We're thrilled to hear that you love the features of your 65" Crystal UHD U8020F 4K Smart TV, Taiwo! Thank you for the five stars and great feedback! ^CL at Samsung Support
2025-09-01
Samsung
We love to read that we have given you the wow feeling with the U8020F! ^CL at Samsung Support
2025-12-06
CX
It's brilliant to hear that you're enjoying your Crystal UHD TV, Graham! It's such a fantastic TV with super easy set-up and fantastic general usability afterwards. The ability to use your Galaxy phone with it is so convenient! The display quality is superb, and the smart features are plenty, ensuring all your entertainment needs are fulfilled like never before. Thank you for sharing your five-star review! ^EW at Samsung Support
2025-09-01
Samsung
We are sorry to hear that you didn't find the U8020F Smart TV as easy to use as expected. If you still need help with this, please don't hesitate to get in touch. Our full contact details and operating times can be found here: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support
2025-09-01
Samsung
We are glad to see that the 65" Crystal UHD U8020F 4K Smart TV has left you impressed! ^CL at Samsung Support
2025-09-01
Samsung
We love to hear that you are so happy with your amazing Samsung TV! ^CL at Samsung Support
2025-07-04
Kent
Samsung
We love reading that we’ve given you that five-star feeling. Keep enjoying! ^LB at Samsung Support
2026-02-02
West yorkshire
CX
We're delighted to hear that you're very happy with the quality of your new and amazing 43" Crystal UHD U8020F 4K Smart TV, Phil! We also appreciate your feedback about the setup process. For future reference, you can find a straightforward guide on how to set up a Samsung TV easily and quickly using this helpful link: https://www.samsung.com/uk/tvs/tv-buying-guide/how-to-set-up-your-tv/ Enjoy every moment with your U8020F. It will keep you immersed in your favourite shows like never before! ^CL at Samsung Support
2026-05-15
Samsung
We’re sorry to hear that, although you rated the 65" Crystal UHD U8020F 4K Smart TV positively, you still felt disappointed overall. We’d love for you to be able to get the very best out of this brilliant product while enjoying a personalised experience that fully meets your expectations. Here is a helpful guide where you can find useful information on setting up and navigating your TV with ease: https://www.samsung.com/uk/tvs/tv-buying-guide/how-to-set-up-your-tv/ If you need any further help getting the best experience from your product, please don’t hesitate to get in touch with us, and we’ll be happy to help. Our full contact details and opening hours can be found here: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support
2026-01-13
CX
Fantastic to see how much you are enjoying your U8020F TV, Frankie! This model is great value, with incredibly immersive 4K resolution and all the streaming options you could ever want. It's your one-stop shop for all things entertainment! ^SK at Samsung Support
2025-09-02
Samsung
We are glad to hear that you have been enjoying a great experience with your TV! ^CL at Samsung Support
2025-08-30
CX
We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^SK at Samsung Support
2025-08-15
CX
We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re loving your Crystal UHD 4K Smart TV! ^LB at Samsung Support
2026-02-13
Glasgow
CX
We are sorry to see you are facing issues with the YouTube app on your Crystal UHD 4K Smart TV. Please check out this link which will help you get the app working to perfection: https://www.samsung.com/uk/support/tv-audio-video/my-tv-apps-wont-open/ If you need further assistance, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2026-01-13
Essex
CX
Great to see that you're having a positive experience with your U8020F TV! You can register for extended warranty here by clicking on 'Sign up' and following the instructions included within the form: https://www.samsung.com/uk/offer/5-year-samsung-tv-warranty/ If you need any further support, we'll be happy to help. You can find the contact details and operating hours of our Support Teams here: https://www.samsung.com/uk/support/contact/ Keep enjoying your epic TV! ^SK at Samsung Support
2025-11-11
CX
It's fantastic to hear that you're enjoying your sleek and stylish Crystal UHD TV, Doris. The 4K Ultra HD display provides excellent resolution and ensures a high-quality viewing experience, whatever your entertainment needs! Many thanks for taking the time to give your TV a huge five stars! ^EW at Samsung Support
2025-08-17
CX
We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^LB at Samsung Support
2025-12-18
Samsung
We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re loving your 43" Crystal UHD U8020F 4K Smart TV. ^KF at Samsung Support
2026-01-19
CX
We're delighted to hear that you're loving your 65" Crystal UHD TV, Bubbles. It has a large 4K screen and comprehensive smart features like the Gaming Hub and Smart Hub, with 4K upscaling and excellent connectivity, making it a well-rounded option in which the value for money is superb. The design looks great too, with a sleek, slim and modern finish! Thank you for sharing your five star review! ^EW at Samsung Support
2025-09-01
CX
We love reading that we’ve given you that five-star feeling. Keep enjoying, Terry! ^EW at Samsung Support
These reviews are managed by Bazaarvoice and comply with the Bazaarvoice Authenticity Policy, which is supported by anti-fraud technology and human analysis. Details at
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Solutions & Tips
- How to use the Channel 4 app on Samsung TV
- What is Screen Mirroring and how do I use it with my Samsung TV and Samsung mobile device?
- How to find instruction manual & user guide for your Samsung TV
- How to troubleshoot internet connectivity for Samsung TV
- How to connect Bluetooth devices to your Samsung TV
- 1. Upscaling may not apply to PC connection and Game Mode. Go to feature
- 2. Upscaling may not apply to PC connection and Game Mode. Go to feature
- 3. Compatible Samsung Soundbar required. Go to feature
- 4. Samsung account, internet connection, additional gaming service subscription and compatible controller required. Gaming Hub not available in Republic of Ireland. Go to feature
- 5. Samsung account required to access our network-based smart services and apps. Subscriptions required. Some apps may not be available at launch. 3rd party content providers may remove apps from the Smart TV platform or stop updating them at any time. Go to feature
- 6. Tizen OS upgrades are available for up to 7 years from the product’s release year starting in 2023. Availability, features, contents and services are subject to change without notice and may vary by product, model or region. The upgrade does not cover hardware related performance, features or durability. Samsung Account login required and agreement to Smart Hub Terms and Conditions. Requires internet connection. Updates need to be enabled on device Go to feature
- 7. Samsung account and internet connection required. Go to feature
- 8. Secured by Knox applies to Samsung TVs powered by Tizen®, launched since 2015. Security software update is guaranteed for at least three years from product launch. Latest software update is required. Must be connected to Samsung TV via SmartThings. Go to feature
- 9. Requires Samsung Account, SmartThings app, Internet connection, and SmartThings enabled devices. Go to feature
-
10.
*Requires SmartThings app, internet connection, and SmartThings enabled devices. Adaptive Brightness will not operate in environments exceeding 80 lux.
Go to feature - 11. Samsung Smart TV feature access is available on (TV) 2024 Samsung TVs and later models with (Mobile) Android OS 10.0 and higher versions or iOS 15.0 and higher versions. Go to feature
- 12. Supported on Galaxy Watch4 and later models, and Wear OS 5 and higher versions. Go to feature
