two-piece-package-offer

Frequently Asked Questions

Do I have an eligible purchase?

If you purchased two (2) Samsung Appliances from eligible categories, then you may have an eligible purchase. Eligible categories include Refrigerators, Freezers, Winer Coolers, Kimchi, Washer, Dryer, Air Dresser, Cooktops, Ranges, Wall Ovens, Dishwashers, Range Hoods, Over-the-Range Microwave Ovens, Jetstick, Robot Mop, Robot Vacuum, and Under-the-Hood Cabinet. Countertop Microwaves, Air Purifiers, Pedestals, Bespoke Panels, and all accessories are not eligible for this offer. Qualifying Purchase must be completed from a participating retailer in-store or online between August 25, 2022 and November 1, 2022. Eligible Retailers include ABC Warehouse, ABT Electronics, Appliance Factory, BrandsMart USA, Cowboy Maloney’s, Electronic Express, Nebraska Furniture Mart, RC Willey and WDC Kitchen & Bath.
What is the offer?

Purchase two (2) Samsung Appliances from eligible categories and receive an additional 5% off the pre-tax purchase price at the register or in a Mastercard gift card. All purchases must occur in the same transaction, be on the same receipt. Eligible retailers include ABC Warehouse, ABT Electronics, Appliance Factory, BrandsMart USA, Cowboy Maloney’s, Electronic Express, Nebraska Furniture Mart, RC Willey, and WDC Kitchen & Bath.
Who are the eligible retailers?

ABC Warehouse, ABT Electronics, Appliance Factory, BrandsMart USA< Cowboy Maloney’s, Electronic Express, Nebraska Furniture Mart, RC Willey, and WDC Kitchen & Bath.
When can I expect my Prepaid Mastercard®?

If your submission meets the Official Terms & Conditions requirements you will be sent your Prepaid Mastercard within approximately 12 weeks from approval of Offer claim submission (please allow 2 weeks for review of your offer claim from the time of claim submission), while supplies last.
How do I redeem this offer?
Purchase two (2) Samsung Appliances from eligible categories in the same transaction. Eligible categories include Refrigerators, Freezers, Winer Coolers, Kimchi, Washer, Dryer, Air Dresser, Cooktops, Ranges, Wall Ovens, Dishwashers, Range Hoods, Over-the-Range Microwave Ovens, Jetstick, Robot Mop, Robot Vacuum, and Under-the-Hood Cabinet. Countertop Microwaves, Air Purifiers, Pedestals, Bespoke Panels, and all accessories are not eligible for this offer. Qualifying Purchase must be completed from a participating retailer in-store or online between August 25, 2022 and November 1, 2022 and save your receipt.
1. Submit an Offer claim form using one (1) of the following two (2) methods (either Online or Mail-in):
  1. Online:
    
    Visit http://www.discoversamsungspringevent.com (“Website”) to access the online Offer claim form.
    
    Complete and submit the Offer claim form by January 30, 2023 by following the on-screen prompts to provide the required information including but not limited to: participant’s full name (no initials), complete mailing address (no P.O. Boxes), valid email address, qualifying product serial number(s), telephone number, and date of birth. Participants will not be allowed to change their mailing address or email address after submitting.
    
    Provide date of Qualifying Purchase and upload a photograph of the original register receipt(s) showing the Qualifying Purchase. The file must be in .JPEG, .JPG, .PDF, .PNG, or GIF, format and may not exceed 12MB.
  2. Mail-in: Participant must legibly and fully complete the Offer claim form found at the bottom of the Terms and Conditions and mail it with the Qualifying Purchase receipt in an envelope to The Discover Samsung Fall Event Offer, P.O. Box 251328, West Bloomfield, MI 48325 (collectively, the “Mail-In Envelope”). The Mail-In Envelope must be postmarked by January 30, 2023 and received by February 10, 2023..
Can I submit for more than one qualifying purchase?

There is a limit of one (1) claim per user.
I previously bought qualifying products in one single transaction from a participating retailer, can I still participate in this Offer?

No, only products purchased between August 25, 2022, and November 1, 2022, are eligible for this offer.
What information do I need to submit?

You must have your receipt in hand to fully complete the submission process. Once you have receipt, follow the prompts, and complete all required forms on https://www.samsung.com/us/shop/promotions/ to complete your submission.
Where do I find serial numbers on my appliance?

Check the side trim and bottom of your appliances. If you continue experiencing difficulty in finding your serial numbers, please contact Samsung customer service at 1-866-888-5503.
I lost my receipt/proof of purchase to the qualifying appliance purchase; can I still participate?

No, a valid receipt/proof of purchase is mandatory for participation in this Offer.
What happens if I don’t submit my information online by January 30, 2023?

You will no longer be eligible for the Offer.
What do I do if I get the error message “Invalid Serial Number” when inputting my serial number?

Please make sure that you have entered all 14 or 15 digits.
What happens if I’m having problems submitting my claim?

If you are unable to complete an Offer Claim Form due to an error, please contact Samsung Customer Support at 1-866-888-5503.
How can I check the status of my claim?

After you receive your registration confirmation email, you may visit https://www.samsung.com/us/promotions/check-my-status to check your status. Follow the instructions to see your status. Please allow at least 24 hours after submitting your offer claim before checking the status of your submission.
I submitted my information but I haven’t gotten an email confirmation in 5 business days. What do I do?
1. Please be sure to check your Spam folder (emails will be sent by noreply@samsungpromotions.com)
2. If you still have not received an email, please take a look at your submission status by following the instructions under “How can I check the status of my submission?”
3. If there hasn’t been an update to your status within 10 business days, please contact Customer Support at 1-866-888-5503.
What is my course of action if I am rejected?

You will receive an email with why you were rejected and steps to resubmit. Resubmissions must be completed before 11:59:59 PM ET on February 27, 2023. If you don’t receive this email, please contact Customer Support at 1-866-888-5503.

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Must be an eligible legal resident of the 50 US/DC & at least 18 years old to participate.Show More

Must be an eligible legal resident of the 50 US/DC & at least 18 years old to participate. Terms and conditions apply. Purchase two (2) Samsung Appliances from eligible categories (Air Purifiers, Pedestals, Bespoke Panels, and all accessories are not eligible) in the same transaction that include Refrigerators, Wine Coolers, Ranges, Dishwashers, Wall Ovens, Cooktops, Range Hoods, Washers, Dryers, Air Dressers, Vacuums, and Over-the-Range Microwave Ovens from ABC Warehouse, ABT Electronics, Appliance Factory, BrandsMart USA, Cowboy Maloney’s, Electronic Express, Nebraska Furniture Mart, RC Willey, or WDC Kitchen & Bath between 8/25/22 and 11/1/22. Additional major appliances and accessories purchased in the same transaction are eligible for the discount as long as the eligibility requirements listed above are met. Must submit valid offer claim form online by 1/30/23 or mail-in postmarked by 1/30/23 and received by 2/10/23. After offer claim form is validated, a Samsung Prepaid Mastercard will be sent in the amount of 5% of the pre-tax purchase price. Quantities limited; offer valid while supplies last. Only 16,944 Prepaid cards available. One claim per household. Additional restrictions apply. See www.samsung.com/us/shop/promotions/two-piece-package-offer for full terms and to submit offer claim form and purchase receipt. Offer is valid and can be combined with other Samsung offers, rebates, programs, or promotions unless otherwise stated. Use your card everywhere Mastercard is accepted in the U.S. Issued by The Bancorp Bank, Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Your use of the prepaid card is governed by the Cardholder Agreement, and some fees may apply. This is not a gift card. Pay close attention to the expiration date of the Card. Your payment will be delivered via email with instructions for claiming your Mastercard Prepaid Card. Please note that access to your payment expires 3 months from the date it is issued. You must claim your card within that timeframe.Show Less

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