How do I stop the 'charged paused voltage too high' message on my Samsung Galaxy S II?

The "charging paused voltage too high" error message can occur erroneously due to an update which has caused old system settings to clash with new ones.

 

Please follow the steps below to reset the battery indicator and hopefully solve this problem:

 

1. Remove the battery from your phone and then re-insert the battery after waiting 40 minutes.

 

2. Turn your phone on and allow the battery to fully discharge.

 

3. Charge your phone fully. Do not interrupt the charge or use your phone until it is fully charged.

 

4. On the Home screen touch Settings and then touch Back up and reset to perform a factory reset.

 

If after doing the above the error message still erroneously occurs it suggests there may be a hardware fault. Please click here to find the location and contact details of the Samsung service centre closest to you so you can arrange for an engineer to examine your device.

Thank you. Glad we were able to help. Your feedback helps us provide better support

Not finding what you're looking for? We're here to help.

Online

Twitter

Tweet us | 9am to 9pm, 7 days a week.

Facebook Messenger

We are here to chat | 9am-9pm, 7 days a week.

Monday to Sunday | 8am to 10pm
SmartThings Monday to Friday | 9am-5:30pm

Email

We'll respond within 24 hours of your request.

Email Samsung Shop

For new and existing orders

Order Status & Tracking

Login to get an update on your Samsung Shop order

SmartThings Support

Help with Hubs, Kits, Sensor and Outlets

Track my repair

Check the status of your repair with Samsung

Call

0330 726 7864General Support

Monday to Sunday | 8am to 10pm

B2B Support

Monday to Friday | 9am to 6pm

0330 726 7467Samsung Shop

For new and existing orders:
Monday to Sunday | 8am to 10pm

Calls to 0330 numbers cost no more than calls to geographic numbers (01 or 02).
Calls from landlines and mobiles are included in free call packages.
Call charges are subject to change and this information is provided as a reference only.
Calls maybe recorded for training and quality purposes.
For information on how we collect and use your details, please refer to our Privacy policy.

* For any printer related enquiries please visit the HP website.

Need a repair?

Contact Us