HAF-QIN Water Filter

White
HAF-QIN/EXP

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Features

Raise a glass to fresh filtered water

When you purchase a Samsung American or French Style fridge freezer with a water and ice dispenser. Whether the filter is located inside or outside the refrigerator you could be sipping on ice cold drinks at the touch of a button.

Filter Light Indicator

Simply refer to your refrigerator digital panel for filter light indicator. When it is time to replace the filter, the light will turn red. You may also place a date sticker (included inside every cartridge package) on the filter as a reminder.

Samsung Genuine Parts

Purchase only Samsung Genuine water filter cartridge for authenticity and guaranteed performance. Be careful with other brands or imitations with cheaper price and claiming compatibility with Samsung filters. Only Samsung genuine filters have guaranteed quality fits to your Samsung refrigerator.

Specifications

  • Capacity

    300 gal

  • NSF 42 NSF 53

  • Installation

    90° Rotate and Lock

  • Net Dimension (WxHxD)(mm)

    6.0 X 6.0 X 21 mm

  • Net Weight (kg)

    0.345 kg

  • DA97-08006C

  • DA97-17376B

  • Korea

Reviews

HAF-QIN Water Filter

3.3

Recommended by 62% of customers.

Write a review

The Overall Rating and the average star scores are made up of incentivised and non-incentivised reviews; as well as in store product demonstrations.

5.0 48%
4.0 8%
3.0 5%
2.0 8%
1.0 31%
Features 3.7
Performance 3.6
Design 3.6
Value 3.3
AI review summary
  • Many customers praise clean, fresh, crisp water quality and excellent filtration when filters function properly
  • Numerous reviewers report severe leaks upon installation, with some experiencing flooded kitchens and basements
  • Customers consistently blame poor filter seals and defective receptacles, rejecting claims that installation is user error
  • Several report the reset light won't turn off and cite difficulty pushing filters in or out
  • Many express anger over denied replacements and poor customer service, with several vowing never to purchase again
AI-generated from customer ratings & reviews, and may include incentivized reviews.

Reviews with images & videos

Filters

Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.

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Filters

163 Reviews

Vicks107
1 (9,999)

2025-11-08

London

1 (9,999)
It is concerning that the filter is no longer available for the fridge and we are required to purchase a replacement filter elsewhere for £70. There are so many fake filters sold as I got caught out. If the filter is unavailable you need to consider refunding or offering a replacement as the appliance then is not functional as water / ice can’t be filtered
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Ninnah
2 (9,999)

2025-10-15

London

2 (9,999)
It's annoying that customers are resulting into buying fake filters because of Samsungs lack of stock. Do not sell products that need replacement products if you can't keep up with supply. I should have looked into this before buying Samsung fridge.
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Helpful?

Features

5 (9,999)

Performance

2 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Angliaspur
1 (9,999)

2025-06-17

1 (9,999)
£56 for a filter that only lasts 6 months! Rip off!
Helpful?

Features

3 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Mikey bam
1 (9,999)

2023-11-24

Surrey

1 (9,999)
Like another person in the reviews below, I bought this fridge around 2 years ago and it looks from this page that samsung have discontinued the filter and left with no replacement. Your ice or water dispenser will not work without a filter replacement every 6 months. My advice find a brand with more universal fittings for water filters because Samsung will corner you into buying a huge expensive fridge that will only last 2 years.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
JN34
1 (9,999)

2023-02-18

Surrey

1 (9,999)
No longer available with no alternative. My fridge is less than two years old and now Samsung has stopped making its filter. Presumably I am expected to buy a new fridge!?
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
ed Dannhaus
1 (9,999)

2026-08-13

1 (9,999)
flooded the house again Refrigerator starts leaking several hours after filter change out
Originally posted on Samsung US
Response from Samsung:
2026-08-18

Samsung

Hi Ed Dannhaus, Your feedback gives us a glimpse into your experience with the product, and there's clearly more behind your review than a few words can capture. We'd love the opportunity to hear more about what led to it. Please reach out to us through any of the channels below and reference ticket number 1152991335. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1-800-726-7864 (1-800-SAMSUNG) We're here to listen. Rachel Samsung Care

j33won
2 (9,999)

2026-07-26

Los angeles

2 (9,999)
The filter is fine, I am sure. But the packaging is absolutely horrendous. Can you at least provide instructions to open the packaging?
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Originally posted on Samsung US

Features

1 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-08-05

Samsung

We hear you, J33won, and would like to share a couple of resources as our water filter packaging has recently been refreshed to support sustainability efforts. For more information about Samsung Genuine Water Filters, please see: https://www.samsung.com/us/home-appliance-accessories/haf-qin-refrigerator-water-filter-sku-haf-qin-exp/ The article below also includes a video demonstration showing how to access the water filter area, open the filter cover, and replace the filter: https://www.samsung.com/us/support/answer/ANS10005090/ Samsung truly values your business. Khristine Samsung Care

Scabdidly
1 (9,999)

2026-06-29

1 (9,999)
The recommended filter authentication app that accompanies the filter is absolute garbage. It’s beyond worthless and simply DOES NOT WORK. If an actual human being designed it, they should change professions immediately because they are unbelievably bad at what they do. The only way this app could be worse is if it somehow made your phone take a crap in your hand while you were using it.
Originally posted on Samsung US
Response from Samsung:
2026-07-13

Samsung

We'd like to better understand your experience with the water filter authentication app, Scabdidly, and explore ways we can assist. Please reach out to us through one of the support channels below and provide reference number (1152781387) for prompt assistance. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) We hope to hear from you soon. Glaiza Samsung Care

MRS AGB
1 (9,999)

2026-06-08

Chicago, IL

1 (9,999)
We just purchased this water filter the taste unpleasant. The water has an unpleasant after taste. We had purchased the blue label in the past. I will have send back the unused filter and replace it with blue label water filter.
Originally posted on Samsung US
Response from Samsung:
2026-06-08

Samsung

Dear MRS AGB, We went over your review of your Samsung water filter, focusing on what you mentioned about the water flavor. A new water filter may temporarily affect taste if it hasn’t been fully flushed. Running a few gallons of water through it can help clear any trapped air or loose particles. You can explore the full guide here: https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-from-the-dispenser-is-warm-or-tastes-bad Please keep this reference number for your records: 1152604166. For additional support, you can contact us using the channels listed below: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1-800-726-7864 (1-800-SAMSUNG) Your effort in sharing this with us and staying engaged means a lot. Rachel Samsung Care

lptr
1 (9,999)

2026-05-27

1 (9,999)
Water filter began leaking inside the fridge shortly after installing it. Now the leaking is getting worse, so I need to just turn off the water to my fridge entirely. This is a terrible product.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-05-28

Samsung

Hi lptr, Seeing water collect inside your refrigerator right after installing the filter is not the experience you expect, and we understand how concerning that can be. A leak like this is often related to how the filter is seated or fitted. For the best fit and safe installation, working with a professional installer can help ensure everything is set up correctly. You may check the link below for more information: https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-filter If the issue continues after trying the steps above, please reach out to us through any of the support options below so we can further assist: 1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us 2. X: https://x.com/messages/compose?recipient%20id=18768513 3. Facebook Messenger: https://m.me/samsungsupport 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Kindly provide this reference number (1152550983) when you reach out so our team can retrieve your information. Samsung values your business. Geraldine Samsung Care

Suz73
2 (9,999)

2026-04-13

Slc , UT

2 (9,999)
Doesn’t taste like filter is even working since replacing it. Also the cost is way more than other sellers!
Originally posted on Samsung US

Features

5 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-04-17

Samsung

Hi Suz73, We know how important it is to have a reliable water filter at home, especially after installing a new one. Running several gallons of water lets fresh water move fully through the system and helps the filter perform as designed. Making sure the filter is fully inserted and locked in place also supports smooth flow and consistent results. The fourth subtopic in the link below covers water filter optimization: https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-from-the-dispenser-is-warm-or-tastes-bad Genuine Samsung filters may differ in pricing across sellers due to promotions, bundles, or certifications, and they’re thoughtfully designed to deliver a precise fit, smooth water flow, and reliable filtration performance throughout their full service life. If you need further assistance, you can connect with us through any of the options below: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: https://m.me/samsungsupport 3. X: https://x.com/messages/compose?recipient%20id=18768513 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please have reference number 1152379940 ready when you contact us so we can assist you quickly. We appreciate hearing from you, and Samsung truly values your business. Jeffrey Samsung Care

TheLux
3 (9,999)

2026-03-23

Atlanta

3 (9,999)
I almost sliced a couple of fingers off trying to pry open this package. Al’s, the Authentication Tag and the entire filter as a whole is overly engineered unnecessary nonsense. I just want this thing to filter water.
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

1 (9,999)

Value

2 (9,999)
Response from Samsung:
2026-03-27

Samsung

Hi TheLux, We value the time you spent sharing your thoughts about your Samsung water filter. Your comment helps guide improvements to our support process and overall customer experience by giving us clearer insight into what customers encounter and where we should focus our efforts to deliver more reliable and responsive support. Please keep this reference number for your records 1152298680. Thank you for your feedback. Meneleo Samsung Care

Meka
2 (9,999)

2026-03-14

2 (9,999)
Please consider making the package easier to open! It’s ridiculous.
Originally posted on Samsung US
Response from Samsung:
2026-03-23

Samsung

"Dear Meka, we acknowledge the time you took to share your review of your Samsung refrigerator water filter. Your feedback plays an important role in informing us about our continued improvements to our products and the customer experience. Please keep this reference number for your records: 1152278843. We appreciate hearing from you and truly value your business. Rachel Samsung Care "

Tiff
1 (9,999)

2026-03-02

Fort Wayne indiana

1 (9,999)
The water filter is so hard to get on. I just replaced mine a month ago left for work on Friday came home after 9hrs to find i has w inches of water in my kitchen, dining room, laundry room, and living room. I have water damage to everything carpet has to be replaced and cabinets and since it was the weekend have to wait till Monday for insurance and hope they will cover it. I am scared to leave to house now. O yea not mention my neighbor also have water damage. This all had to do with the water filter.
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Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-03-02

Samsung

Hi Valued Customer, We value the details you shared about your Samsung refrigerator and the leaking that occurred during the water filter replacement. To help ensure the correct filter is used for your refrigerator model, and to avoid issues like leaking or improper fit, you can use Samsung’s filter lookup tool. You can explore the full guide here: Find the correct water filter for your Samsung refrigerator https://www.samsung.com/us/home-appliances/refrigerators/water-filters/find-your-water-filter/ If your refrigerator experiences leaking after a filter replacement, reviewing the proper installation method can help ensure the filter is fully seated and aligned to prevent drips or water bypass. You can explore the full guide here: How to replace the water filter in a Samsung refrigerator https://www.samsung.com/us/support/answer/ANS10005090/ If the issue persists, please do not hesitate to reach out through the options below: Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose Samsung Community: https://us.community.samsung.com/ Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) When contacting us, please have this reference number (1152189920) available so we can assist you promptly. We appreciate hearing from you, and Samsung truly values your business.

chico
1 (9,999)

2026-02-28

Ohio

1 (9,999)
Sounds like Samsung constantly avoids OWNING up to the fact that the water filter is difficult to install and leaks happen often. They have used their standard blah, blah, blah language. This is an issue and so is their faulty ice makers. Do not sell/give my contact information
Originally posted on Samsung US

Features

4 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-03-02

Samsung Care

Hi Chico, We acknowledge the time you took to share your review of your Samsung refrigerator, and we value the details you provided about leaks around the water filter. If moisture is appearing near the filter area, reviewing the filter’s condition, confirming it is fully locked, and following the location‑based leak steps can help identify whether the issue is coming from the filter, dispenser, or another section. If the filter does not seat or lock properly, this resource walks through steps that can help ensure a correct fit and seal. You can explore the full guide here: Fix filter fit issues in Samsung refrigerator https://www.samsung.com/us/support/troubleshoot/TSG10007311/ Please keep this reference number for your records: 1152190244. If issue persists, feel free to reach us through the following channels: Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) We appreciate hearing from you, and Samsung truly values your business.

Unhappy
1 (9,999)

2026-02-27

Big Stone Gap, VA

1 (9,999)
This is my 2nd time replacing the filter on my fridge. Woke up the next morning to my kitchen flooring completely soaked. I've done everything I know to do to this filter and its still leaking. I've removed it and reinserted it multiple times. Trying to return the filter I just bought is impossible. My floors in my kitchen are already warping. I'm gonna end up having to re-floor around my refrigerator because if this. What a nightmare, stay away!!!
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-03-02

Samsung

We appreciate the thorough details you shared about the water filter concern, including the multiple replacement attempts and the situation you noticed after reinstalling the filter. A helpful guide under “Leaks from the refrigerator’s water filter” walks through the steps to check the filter installation, filter type, and filter housing. Please visit https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-filter If water continues to appear after completing the steps in the link, we’re here to support you further. Please contact us using the options below and include your reference number 1152189894 so your details can be located quickly: • Facebook Messenger: https://m.me/samsungsupport • X (Twitter): https://x.com/messages/compose?recipient%20id=18768513 • Samsung Community: https://us.community.samsung.com/ • Samsung Customer Care: 1‑800‑726‑7864 Samsung really appreciates your business.

Tommy
2 (9,999)

2026-02-26

pa

2 (9,999)
So hard to put in and open when replacing. The process should be easier for those elderly that cant push and twist Not handicap friendly .
Originally posted on Samsung US

Features

3 (9,999)

Performance

5 (9,999)

Design

1 (9,999)

Value

2 (9,999)
Response from Samsung:
2026-02-27

Samsung Care

Hello there, We understand how frustrating it can be when the water filter is difficult to replace — especially for someone who needs an easier, more accessible process. We’re here and willing to help. For step-by-step instructions on how to replace the water filter, including the correct direction to push and twist, please review the guide below: How to replace the water filter in a Samsung refrigerator https://www.samsung.com/us/support/answer/ANS10005090/ If you still need assistance or have questions about making the process easier or more accessible, please contact us so we can help: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide this reference number (1152180444), so our team can pull up your information. Thank you! ^Joshua

Larissa
1 (9,999)

2026-02-23

Florida

1 (9,999)
I compared tap water and filtered water using a TDS meter. Tap water measured 122 ppm and filtered water 130 ppm. Based on these results, I couldn’t see any improvement with the filter, since the mineral levels were basically the same.
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Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-02-24

SEA Care

Larissa, thank you for your review of our water filter. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day. ^Camille

hape
2 (9,999)

2026-02-11

2 (9,999)
Bonne qualité d'eau mais excessivement cher et dernièrement, nous avons une fuite dans un bac
Originally posted on Samsung France
Response from Samsung:
2026-02-12

Service clients Samsung

Bonjour hape, Nous vous remercions d’avoir partagé votre avis. Nous regrettons les problèmes que vous avez rencontrés avec notre Filtre à eau interne. Nous vous encourageons à entrer en contact avec l'un de nos collaborateurs, qui sera en mesure de trouver une solution adaptée à votre situation. Vous pouvez les joindre via le lien suivant: https://www.samsung.com/fr/support/contact/ Nous restons à votre disposition. Cordialement Alex, Service clients Samsung

Samson
1 (9,999)

2026-01-30

Utah

1 (9,999)
Can Samsung really not come up with better packaging?? My teenage boy got a cut a few weeks ago trying to open it. I am surprised nobody has sued yet.
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Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-01-30

Samsung Care

Hi Samson, We understand your frustration with your son getting a cut while opening the water filter. Let us help. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1151968863) to help our team pull up your information when you message us. Thank you. -Ricardo

Anonymous
1 (9,999)

2025-11-26

Port St Lucie, FL

1 (9,999)
This filter will not work with the Bespoke french door fridge. EVERY time I've replaced it, the filter housing breaks. I'm awaiting the cost and service appointment since it is now outside the one year warrant. I cannot believe Samsung is not standing behind this awful product. User beware. If you have a Bespoke french door fridge with beverage center, you're likely to break your fridge replacing with the EXACT same filter.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-11-28

SEA Care

Hi there, We understand how you feel about your overall experience with the water filter. We want to speak to you directly to know the refrigerator model and see what options we can offer to help you. Feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151433588) when you message us so our team can retrieve your information. Thank you. -Camille

Anonymous
1 (9,999)

2025-11-03

California

1 (9,999)
The packing is absolutely awful and can cut you. Fit is ok . Need to filter a gallon before it’s any good
[D] Alternative Text [D] Alternative Text
Originally posted on Samsung US

Features

1 (9,999)

Performance

4 (9,999)

Design

1 (9,999)

Value

3 (9,999)
Response from Samsung:
2025-11-05

SEA Care

Hi there, Sharing your honest review of your water filter experience is essential. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day! -Kimberly

MeowMeow
5 (9,999)

2025-10-16

Marilla, NY

5 (9,999)
I've had my samsung bespoke for a few years. I get the water filters automatically sent. I was worried when I first got the fridge bc of so many complaints about the water filter. I have never, ever had a problem installing the filter. The water always tastes great.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Robino
1 (9,999)

2025-10-06

Gulfport, Florida

1 (9,999)
I have a reverse osmosis water system attached to my sink. This filter had to be removed in order for my water and ice to work in the fridge. Not enough pressure.
[D] Alternative Text [D] Alternative Text
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-10-07

SEA Care

Hello Robino, We appreciate you sharing your experience with us, and we understand how important it is to have your refrigerator’s water and ice functions working properly with your existing reverse osmosis system. We’d like to take a closer look and assist you further. To help us provide the right guidance, please contact us and include your refrigerator model number so we can verify compatibility and possible solutions. You may reach us at the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150954126) to help our team pull up your information. Thank you. ^Camille

Brian
1 (9,999)

2025-10-06

1 (9,999)
The website says this is the one for an RS25H5111**. I have an RS25H5111SR. It doesn't fit. This filter is square and the slot in mine is round. This needs to be corrected.
Originally posted on Samsung US
Response from Samsung:
2025-10-06

SEA Care

Hi Brian, Thank you for bringing this to our attention. We truly appreciate your feedback regarding the compatibility information. Samsung is constantly working to improve and update our resources to ensure accuracy and provide a better customer experience. We’d like the opportunity to assist you further and provide guidance on the best next steps. Please don’t hesitate to contact us through the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150941504) to help our team pull up your information. Thank you. ^Camille

Maria
5 (9,999)

2025-10-04

Birmingham Alabama

5 (9,999)
It’s tricky to install. Official instructions are incorrect. Check YouTube for installation. If installed properly it works perfectly, very good filter.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Samsung sucks
1 (9,999)

2025-09-24

1 (9,999)
Filter doest work trash WE ALL NEED TO GET A CASE GOING AGAIST THEM
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-09-25

Samsung Care

Greetings, We understand your disappointment with your water filter that is not working. Let us help. Here is a link to the compatible refrigerator of the water filter, kindly go to page 88 for troubleshooting steps. User manual. https://downloadcenter.samsung.com/content/UM/202504/20250411114557838/T-TYPE_RF9000DC_DA68-04752V_EN_MES_CFR_250403.pdf Below is the link for guide on how to properly replace your water filter, kindly click the embedded words. Replacement filter doesn't fit in your refrigerator. https://www.samsung.com/us/support/troubleshooting/TSG01109722/?msockid=08e6a45904c26b1f3477b061055f6aec If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1150835156) to help our team pull up your information when you message us. Thank you. -Ricardo

JALR
5 (9,999)

2025-09-16

5 (9,999)
I live in the Midwest. I tested our city water and it is not anything I would drink. I never let my kids drink. For years I bought bottled water. After buying a Samsung fridge with water dispenser, I tested the water after putting in the filter. That is the best water filter Ever. Water tested, amazingly clean. Not afraid to drink the water from our Samsung fridge. Don’t believe me test the water yourself.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Nikhil
1 (9,999)

2025-09-05

1 (9,999)
This is honestly the worst experience I have ever had. I will never be buying a Samsung product ever again, I have told friends and family to not either! I bought this water filter from Samsung and watched a few videos on how to install it. Once I installed the new water filter, a few minutes later there was a HUGE puddle of water from my fridge that seeped into my flooring and damaged it. I removed the water filter immediately and then tried to install again, same thing.. Then I put in my old filter and it worked fine. I tried installing one more time and that was the last straw. I called customer support to replace this water filter and also confirm it was the right one for my fridge. It was indeed the right filter as they confirmed. So I requested for a replacement or a refund and they had transferred me to 6 different people in the span of 1 hour. Still no freaking resolution they keep transferring me to the wrong team. I'm going to be replacing this fridge with a different brand. Mark my words I will never buy a Samsung product again! Lesson learned the hard way... bunch of scammers in this company
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-09-05

SEA Care

Hello Nikhil, We understand your disappointment with how your concern about the faulty water filter you purchased was handled. We recommend contacting us via the options below to speak with a live representative for additional assistance with your concern. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with the reference number, 1150620977, to help our team locate your information when you message us. Have a great day. -John

OBMT
5 (9,999)

2025-07-12

5 (9,999)
I have bought this samsung filter for the past three years and have had no issues at all plus it is easy to install
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)
WDJudd
1 (9,999)

2025-07-03

Tennesse

1 (9,999)
We bought a filter that did not even last a month The wireless saying it needs to be replaced
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-07-03

SEA CARE

Good day, We appreciate your informing us about this. Let's get you assisted, When the refrigerator panel flashes an indicator light, it signals that its filter has changed. Learn more by browsing the guide below, watching the YouTube video, and visiting the hyperlinks. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149838895, to help our team pull up your information. Have a great day! ^Chrystel

REVEIWER123
1 (9,999)

2025-05-26

1 (9,999)
Horrible its so bad my water tasted liked the sea and was foggy dont buy
Originally posted on Samsung US
Response from Samsung:
2025-05-27

Samsung Care

Hello, We understand that having bad-tasting water can be disappointing. Let us help. Below is the troubleshooting link to help when the water from the dispenser tastes bad. Browse the guide until the "If the water from your dispenser tastes bad" section to learn more. We also suggest checking the attached hyperlink about replacing the water filter. Water from the dispenser is warm or tastes bad: https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-from-the-dispenser-is-warm-or-tastes-bad If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149331898) to help our team pull up your information when you message us. Thank you. -Angelica

SeanE
2 (9,999)

2025-04-30

Belmont North Carolina

2 (9,999)
First few filters functioned fine. The last filter was faulty causing water to leak inside the fridge. Hoping to be offered a replacement at the very least
Originally posted on Samsung US

Features

2 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

2 (9,999)
Response from Samsung:
2025-05-02

Samsung Care

Hi SeanE, We can feel your disappointment with this water filter. We are here to help you. We would like to speak to you directly to gather additional information and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148991571), to help our team pull up your information. Have a great day! ^Rodel

Rose3
1 (9,999)

2025-04-24

1 (9,999)
I replaced filter 19 April 2025. Today 24 April, its at 8% and requiring new filter.
Originally posted on Samsung US
Response from Samsung:
2025-04-25

Samsung Care

Hi Rose3, We understand how you feel regarding this fridge. We would like to speak to you directly to provide options and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148895190), to help our team pull up your information. Have a great day! ^Rodel

dingding
1 (9,999)

2025-03-22

1 (9,999)
Was very difficult to cancel the subscription . Strongly suggest you do not sign up
Originally posted on Samsung US
Response from Samsung:
2025-03-24

SEA Care

Hello there, We would love to discuss your subscription cancelation difficulties to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148654397) to help our team pull up your information when you message us. Have a great day. ^Charles

BeckyinPS
4 (9,999)

2025-03-09

Palm Springs, CA

4 (9,999)
I assume it does its job. However this was the most difficult package to open. Scratched up my hands trying to get it out of the plastic. Are you vying for some sort of award for the hardest package to open? If so, you win!
[D] Alternative Text [D] Alternative Text
I recommended this product.
Originally posted on Samsung US

Features

2 (9,999)

Performance

4 (9,999)

Design

2 (9,999)

Value

3 (9,999)
dana
1 (9,999)

2025-02-15

1 (9,999)
Too difficut to log in and place an order for new filters.
Originally posted on Samsung US
Response from Samsung:
2025-02-18

SEA CARE

We appreciate you for letting us know about this experience. Let's aid you with this, Dana. We recommend browsing through our Samsung website to see our available water filters. Please refer to the link below. Samsung Water Filters: https://www.samsung.com/us/home-appliances/home-appliances-accessories/all-home-appliances-accessories/?key_features=Water+Filters For added reference, I have also shared FAQs on how to track or place an order. Frequently Asked Questions: https://order-help.us.samsung.com/ Should you require further assistance logging into your Samsung Account, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148432395, to help our team pull up your information. Have a great day! ^Chrystel

Knop
1 (9,999)

2025-01-30

1 (9,999)
Your water filter is worthless. I have purchased these filters multiple times and require my water to be clean, especially clean due to being a heart transplant recipient. Dirty water could cause all sorts of medical problems, which is why I don’t drink from, and rarely even run water through your filters, because I don’t want to get sick, and I don’t want to throw any more money away for something that should work but does not. I have contacted Samsung about this problem in the past and they gave me a ridiculous excuse about the filters, not being made by Samsung, therefore Samsung are not responsible for them, yet they require them in their products. I know that your filters don’t work, and that I don’t have clean filtered water, because I have a meter which test the water quality, and it shows hard water coming from the refrigerator and hard water coming from my faucet, and the measurements are identical, which is exactly why I have a company deliver water to my house instead. Unfortunately, when I purchased this house, it had one appliance that was made by Samsung and it was my stove which led me to purchase other Samsung appliances so that my products would match, but that was the biggest mistake I could’ve made. I have had more problems with my Samsung products than I ever did with my products from LG and I will never purchase another Samsung product in the future, and if I’m in the position to recommend a product to someone else, it will not be made by Samsung.
Originally posted on Samsung US
Response from Samsung:
2025-01-31

SEA Care

Hi there, We understand how important it is to ensure your household has clean drinking water, and our water filter works to ensure the water in your fridge is filtered for contaminants. Let's get the information you need to get the best results when using the water filter. The link below will help you understand the benefits of having a water filter. Samsung Water Filter: https://www.samsung.com/us/home-appliances/refrigerators/water-filters/#benefits We recommend contacting your plumber to inquire about a water softener system to lessen the hardness of your water. Should you need more assistance with the water filter or refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148297286) to help our team pull up your information when you message us. Have a great day. -Ernest-

SamsungNerd
4 (9,999)

2024-12-24

Texas

4 (9,999)
Great filter, but it is extremely hard to open and cut through the hard plastic. I have cut my hand a few times trying to pry it open after cutting through little by little. A plain box would suffice.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
LizD
1 (9,999)

2024-12-24

Florida

1 (9,999)
Bought 3 weeks ago and now we have no water coming out of beverage center.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-12-24

Samsung Care

Hi Liz D, It must be frustrating to have no water coming out of your beverage center. Let us help. I have shared a Samsung link below to help with your experience with your water dispenser. The link has an embedded video that we recommend watching in full. Samsung refrigerator water dispenser issues: https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all In addition, most beverage centers of Samsung refrigerators have an Autofill Water Pitcher. I have shared a link below to help with its water-filling situation. The link has a hyperlink for additional help. Autofill water pitcher doesn't fill: https://www.samsung.com/us/support/troubleshooting/TSG01201488/ Should you need more assistance with your refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147996713 to help our team pull up your information. Leo

FOXIE
5 (9,999)

2024-12-11

5 (9,999)
Excellent filtersand easy to replace. I would highly recommend.
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
DisinfectedRN
2 (9,999)

2024-11-17

Seattle

2 (9,999)
These suck. Just like all the other reviews, my original lasted for 6ish months and then I switched to this rendition and now I’m changing ever 3 months. It’s nice to see that everyone that gives this kind of review is told by Samsung that they are the problem. I think of this many people have the same problem it’s more likely a Samsung problem. But please gaslight me Samsung. I LOVE that.
Originally posted on Samsung US
Response from Samsung:
2024-11-18

Samsung Care

Hi There, Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day! -Ricardo

Moe alyemen
5 (9,999)

2024-11-09

5 (9,999)
I buy this all the time this is the best filter you can ever buy
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Raccoon
5 (9,999)

2024-11-04

5 (9,999)
Been working great i like the taste of the water. We drink from fridge everyday.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
MUM18
2 (9,999)

2024-10-29

NC

2 (9,999)
When resetting the filter light, you must hold the unlock button FIRST for 3 seconds. The Samsung manual doesn't explain that. I found a YouTube and he explained it which made it simple. One little detail and much wasted time and aggravation could have been avoided. After you unlock, hold the reset filter button for 3 seconds. It will reset. Then hit the lock button again for 3 seconds to relock.
Originally posted on Samsung US

Features

2 (9,999)
Response from Samsung:
2024-10-30

SEA Care

Hi , Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day. ^Charles

MUM18
2 (9,999)

2024-10-27

NC

2 (9,999)
Water filter appears to fit fine but reset light will not turn off. Followed all instructions and still won't turn off. You shouldn't have to spend hours on this.
Originally posted on Samsung US

Performance

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-10-28

SEA Care

Hello there, We would love to discuss your fridge model to determine how we can best assist you. Please see the link for the additional steps on resetting the water filter light. Resetting the water filter light https://www.samsung.com/us/support/answer/ANS00060149/ Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147632207) to help our team pull up your information when you message us. Have a great day. ^Charles

Rex1
1 (9,999)

2024-09-27

Henderson NV

1 (9,999)
Replaced filter, bled the system and my TDS tester still read 430ppm! This is unacceptable! My previous home RO system was .025 ppm.
Originally posted on Samsung US

Performance

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-10-01

SEA Care

Hello Rex1, Thank you for reaching out regarding your experience with the Samsung HAF-QIN filter. I understand you're concerned about the high TDS (Total Dissolved Solids) reading, especially after replacing the filter and bleeding the system. It's important to note that the Samsung HAF-QIN filter is designed for Samsung water filters to meet NSF/ANSI standards 42, 53, and 401, ensuring a reduction in various contaminants from your drinking water, including chlorine, lead, mercury, and emerging contaminants like pharmaceuticals., but it may not reduce TDS levels to the extent that a reverse osmosis (RO) system does. RO systems typically produce much lower TDS readings, operating on a different filtration principle designed specifically for TDS reduction. Please see more details for the water filter in the link below. Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147570268) to help our team gather your information. Have a great day. ^Charles

Jody
1 (9,999)

2024-09-22

1 (9,999)
I agree with other customers that the packaging is way to difficulty to open and cut my fingers!!!.
Originally posted on Samsung US
Response from Samsung:
2024-09-23

SEA Care

Jody, thank you for sharing your observation about how difficult it is to unpack the packaging of our water filter. Rest assured that this will be forwarded to our development team for future improvements. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day. -John

Tarog6
1 (9,999)

2024-09-11

1 (9,999)
Taste of water and location of the filter are good. changing the filter is another matter, it's terrible. Leaks water Everywhere. very hard to turn and not clear instructions.
Originally posted on Samsung US

Features

2 (9,999)

Performance

2 (9,999)

Design

2 (9,999)

Value

2 (9,999)
Response from Samsung:
2024-09-11

SEA Care

We want you to have a hassle-free experience with your fridge, Tarog6. Let's get this taken care of. Here are steps to take when replacing your fridge's filter and resources to follow if it leaks. Please click the links and hyperlinks and watch the embedded video for tips. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Water leaks in a Samsung refrigerator (Please choose where the leak is coming from): https://www.samsung.com/us/support/troubleshooting/TSG01001852/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147519847, to help our team pull up your information when you message us. Have a great day. -John

Samsungsucks
1 (9,999)

2024-09-03

1 (9,999)
The website is stupid. It boasts in several spots that you can save money by purchasing a subscription for the water filter yet there is NOWHERE to actually subscribe. And the page says "it's easy and convenient to subscribe!"
Originally posted on Samsung US
Response from Samsung:
2024-09-03

SEA Care

Hi there, We understand how disappointing it is when your expectations are not met when processing your water filter subscription on our website. We want to speak with you directly to offer support and give you a walkthrough to process your subscription. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147496280, to help our team pull up your information when you message us. Have a great day. -John

Genuinely Loyal
2 (9,999)

2024-08-28

Hayward CA

2 (9,999)
I always buy Samsung genuine filters. I know you are fighting thefts but at what expense. Honestly I have to work hard to get the filter out of the packaging. The plastic is so hard and no way to open it so I have to cut open the packaging which creates sharp edges and points. Honestly, this is at best dangerous. I really would not want to injure myself just to get the product. Can you please do something to make this better?
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Originally posted on Samsung US

Features

3 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

3 (9,999)
Response from Samsung:
2024-08-28

SEA CARE

Greetings! We understand where you're coming from. Please know that your convenience is essential to us. Should you require assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147481982, to help our team pull up your information. Have a great day! ^Chrystel

James
1 (9,999)

2024-08-22

Los Angeles

1 (9,999)
I bought the filter a few weeks ago and the water tastes horrible. I ran water through the filter several times and still the same. The old filter made the water taste way better. Anyway to get a refund?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-08-23

SEA CARE

We understand the water filter's significance. Let's get you the help you need, James. We recommend following the proper steps to replace the water filter to get fresh and filtered water. Please head over to the link below for a more in-depth guide. Learn more by visiting the instructional video and the hyperlinks. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147469928, to help our team pull up your information. Have a great day! ^Chrystel

Nilss
2 (9,999)

2024-08-17

2 (9,999)
Leaks water after 1 week, I tried taking the filter to see if it was my mistake when installing but after removing it and placing it back it still leaks.
Originally posted on Samsung US
Response from Samsung:
2024-08-19

SEA CARE

Your convenience with the water filter matters to us. Let's get this sorted out, Nilss. We recommend browsing this link to help determine the leaks from the water filter. Kindly visit the embedded link for additional help. Water leaks in a Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147453860, to help our team pull up your information. Have a great day! ^Chrystel

John
1 (9,999)

2024-07-25

Phoenix

1 (9,999)
It bought a test kit and no it doesn't filter for shid
Originally posted on Samsung US
Response from Samsung:
2024-07-26

Samsung Care

Hi John, We know how important the water filter is in our refrigerators. Let us help you. The Samsung water filters meet NSF/ANSI standards 42, 53, and 401, ensuring a reduction in various contaminants from your drinking water, including chlorine, lead, mercury, and emerging contaminants like pharmaceuticals. It would also be great if we could talk to you directly and gather more information about your concern. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147375443, which will help our team pull up your information. ^Rainly

Vinsk
1 (9,999)

2024-07-09

1 (9,999)
Seems impossible to order a filter without being enrolled in that silly monthly plan. I specifically deslected the box for the enrollment twice and each time got enrolled and charged for it.
Originally posted on Samsung US
Response from Samsung:
2024-07-09

Samsung Care

Hi Vinsk, We appreciate you sharing your experience purchasing a water filter. We are here to help you. You may purchase a water filter from our authorized distributor for Samsung parts and accessories on an individual basis at the link below. https://samsungparts.com/products/haf-qin-exp Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147311111, which will help our team pull up your information. ^Rainly

Groll
1 (9,999)

2024-06-26

Georgia

1 (9,999)
I purchased a genuine replacement filter using the Samsung Subscription Service. The filter replacement seemed easy enough...unscrew the old filter and screw in the new filter. I did this in the evening and at the time everything seemed ok. I woke up the next morning and my kitchen AND Basement was flooded. Several thousands of dollars in damage. When I removed the new filter I installed I could tell the water was dripping from the plunger/nozzle on the filter housing. Not enough to give any warning at the time of the replacement of the filter. As evident with the numerous bad reviews there seems to be a design flaw or just plain bad engineering with the filtration system. I would highly recommend staying away from Samsung Refrigerators.
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Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-06-27

Samsung Care

Hello, We understand the disappointment of dealing with the leaks. Let us help. Below is a troubleshooting link to help when the water filter leaks. Leaks from the refrigerator's water filter: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147275743) to help our team pull up your information when you message us. Thank you. -Angelica

Johny
1 (9,999)

2024-06-23

1 (9,999)
Difficult in removing and installing this water filter.
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

1 (9,999)

Value

4 (9,999)
Response from Samsung:
2024-06-24

Samsung Care

Hi Johny, We hear you and dealing with a difficult-to-remove or install water filter can be frustrating. We are here to help you out. I have shared a Samsung link below to help with your experience with replacing the water filter of your Samsung refrigerator model. There are three water filter model's please ensure that the water filter you have is compatible with your Samsung refrigerator model. The link also has hyperlinks like "troubleshooting guide" that you can visit for additional help. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147264241 to help our team pull up your information. Leo

Mgriff
1 (9,999)

2024-06-07

Nashville TN

1 (9,999)
I’ve had the Samsung refrigerator since May 2023, and am now buying my 5th filter. Terrible filter life. After 3-4 months, it is down to a slow trickle. Extremely disappointed in the filter. I haven’t gotten anywhere near 6 months with any of them.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-06-10

Samsung Care

Greetings! Experiencing such a short lifespan with your refrigerator's filters is certainly disappointing. We are here to provide some insight into the lifespan of the water filter. Water filters can have varying lifespans depending on factors such as water quality and usage patterns. Water Quality: If your tap water has a high concentration of impurities or contaminants, the filter may become clogged more quickly, reducing its effectiveness and lifespan. Usage Patterns: The frequency and volume of water usage can impact how quickly a filter becomes saturated and needs replacement. For example, a household with a large family or frequent water usage may require more frequent filter changes. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147223543 to help our team pull up your information. Leo

mebbbn
1 (9,999)

2024-06-07

1 (9,999)
Sucks bbnnn,mkmoi7jjjhhhhhjjggffuhhvvhjhbbbjnbn b bbvmnh
Originally posted on Samsung US
Response from Samsung:
2024-06-07

Samsung Care

Greetings! It's disheartening when a product you rely on doesn't perform as expected, especially when it's something as important as a water filter. We wish to help wherever we can with your experience with the water filter, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147214192 to help our team pull up your information. Leo

dmom
1 (9,999)

2024-05-31

1 (9,999)
I have never had a filter so hard to install. My filter has leaked since the day we bought the refrigerator. I decided to check to see if the filter was installed correctly. It took over 30 minutes to get it back in and it is still leaking. It makes me want to get rid of my refrigerator which is less than 5 months old. No more Samsung refrigerators for me.
Originally posted on Samsung US
Response from Samsung:
2024-07-02

SEA Care

Hi there, A refrigerator helps ensure your food stays fresh longer. Let's get the information you need to ensure the fridge is leak-free. The link below will help address the water leak from the refrigerator. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks and video. Water leaks in a Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001852/ Should you need more assistance with the refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147292202) to help our team pull up your information when you message us. Have a great day. -Ernest-

Armand
1 (9,999)

2024-05-23

Los Angeles, CA

1 (9,999)
Absolutely disgusting that Samsung doesn't offer recycling of this product...what a lousy company. It's 2024, take some responsibility for your products you push out to people.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-05-27

Samsung Care

Hi there, We truly understand how you feel regarding this filter. We are here to help you in any way possible. The water filter plays an important role in making the water that goes inside the fridge to be clean. Our team is currently looking for options on how to improve our service and we will take this into consideration. We want to thank you for bringing this up and we appreciate your time. Should you need support in the future, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1147179066), and it will help our team pull up your information. ^Rodel

Plknj
1 (9,999)

2024-05-18

1 (9,999)
I will never buy a fridge with a computer built in as it is impossible to reset anything quickly, if at all.
Originally posted on Samsung US
Response from Samsung:
2024-05-20

Samsung Care

Hi there, We can feel your dissatisfaction with the water filter and the fridge. We are here to help you with it. We would like to speak to you directly to provide options and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147156266), to help our team pull up your information. Have a great day! ^Rodel

firelad
4 (9,999)

2024-05-12

Glen covering ny

4 (9,999)
5yrs ago still like new needs a bigger screen to watch tv
Originally posted on Samsung US
Bobypilote
1 (9,999)

2024-05-02

1 (9,999)
Just bought a replacement filter to discover that it does not fit anymore. I’m done with Samsung products.
Originally posted on Samsung CH

Quality of Product

1 (9,999)

Value

1 (9,999)

Ease of Use

1 (9,999)

Performance

1 (9,999)
Adan
2 (9,999)

2024-04-24

2 (9,999)
It should be easy to install. Every time I need to replace this filter, it gives me hard time to install it.
Originally posted on Samsung US
Response from Samsung:
2024-04-24

SEA Care

Adan, we understand the frustration regarding the filter replacement process. We are here to help. Here are simple steps for tips and tricks on replacing your water filter. Please choose "Replacing the water filter (HAF-CIN and HAF-QIN filter)." Kindly watch the video for more details. After changing your water filter, please select "Resetting the water filter light." Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147075345) to help our team pull up your information. Have a great day. ^Camille

Danello
1 (9,999)

2024-04-04

1 (9,999)
It lasted like a month and a half before the "replace" light turned on
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-04-04

SEA Care

Danello, we understand the sentiments you shared about the water filter. Let's address this right away. Your water filter has a capacity of 300 gallons. Depending on your usage, it may or may not last six months. Here is the official product page of the water filter for more details. HAF- QIN https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/#benefits Please check this link for more details. Kindly choose "Replace water filter." Also, we suggest you watch the video included. Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147012633) to help our team pull up your information. Have a great day. ^Camille

Punkin
5 (9,999)

2024-04-01

Fairborn, Ohio

5 (9,999)
I love this fridge and freezer! I can fit so much in both and it’s so big!
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Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Bloom
1 (9,999)

2024-03-26

1 (9,999)
Samsung offers free delivery, until you try to buy something, then it's pick up in store 300 miles away or forget about it.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-03-27

SEA Care

Hi there, We prioritize meeting our customers' expectations by ensuring our products are delivered as advertised. We want to speak to you directly to provide support and see what options we can offer to make things right about the water filter you purchased. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146989308, to help our team pull up your information when you message us. Have a great day. -John

NoLameness
1 (9,999)

2024-03-25

1 (9,999)
Lame website. I can’t zoom in on anything. Can’t scan my “smart” appliance. Lame
Originally posted on Samsung US
Response from Samsung:
2024-03-26

SEA Care

Hi there, We are available to help you at any time. Please expound on what you are trying to do on the website so that we can provide the necessary support. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146984407, to help our team pull up your information when you message us. Have a great day. -John

Palvo
2 (9,999)

2024-03-23

2 (9,999)
Bought this fridge brand new; 2 months afterwards needed a filter.
Originally posted on Samsung US
Response from Samsung:
2024-03-26

SEA Care

We want you to have the best experience with your refrigerator, Palvo. Let us help you with its water filter. The frequency of the water filter replacement depends on the quality of the water in your area and the amount of water you dispense. For tips, click the link and hyperlinks and watch the instructional video. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146983534, to help our team pull up your information when you message us. Have a great day. -John

Shredder
1 (9,999)

2024-03-20

1 (9,999)
I send Reverse Osmosis water to my refrigerator. Samsung reminds me to replace my water filter without an option to clear the alert.
Originally posted on Samsung US
Response from Samsung:
2024-03-20

SEA Care

Good day, We are here for you anytime. For the best results in your drinking water, we recommend using a compatible, genuine water filter for your fridge. We want to speak to you directly to provide support. Please feel free to get back to us via the following options with your fridge's model number so we can validate what filter model will work: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146966159, to help our team pull up your information when you message us. Have a great day. -John

Disappointed
1 (9,999)

2024-03-12

Florida

1 (9,999)
I recently purchased a water filter, installed it about one month ago, and ALREADY need a new one. I am terribly disappointed. I bought the refrigerator over a year ago and the original water filter worked great…now it tastes terrible and the “change filter” light is on. Ridiculousness.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-03-13

SEA Care

Hello there, We aim to ensure your fridge always functions at its best. Let's help you. We recommend following the resources below to rectify your concerns with the water's taste and the lit change filter light. Please click the link and hyperlink and watch the instructional video for tips. Water from the dispenser is warm or tastes bad: https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146944357, to help our team pull up your information when you message us. Have a great day. -John

Fred
4 (9,999)

2024-03-02

Houston Texas

4 (9,999)
The filter is very hard to unscrew from the refrigerator. There is no way to unscrew it with your hand. The small handle slipped out of my hand. I had to get a 12 inch pair of pliers to grip it tight enough to remove and just as bad to reinstall. The water was off and the pressure released. I believe the refrigerator has a defective receptacle for the filter. I even coated the o-rings with rubber lube.
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I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
TacomaNerd
5 (9,999)

2024-02-15

Tacoma, WA

5 (9,999)
I held off on buying these for a year or two because of the reviews. Haha. May have been a first timers luck, but I had no issue installing it in my 4 door, 28cu, smart hub fridge. No leaks or anything unusual rather than water sputtering out of water dispenser for a few seconds as it adjusted to the new filter. I didn't turn off my water (tough to get to without scratching my tile floors), but just gently turned the water filter into place until it caught and went in. Had to do an extra rotation at first since it didn't seem aligned, but eventually went in, no problem. Best of luck! Hopefully my luck continues... haha
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Badfridge
1 (9,999)

2024-02-05

Vancouver, WA

1 (9,999)
Referenced my refrigerator RF23M8070SG and bought the Samsung brand HAF-QIN FILTER AS DIRECTED. Water filter doesn’t fit in properly and will not seat as it should. Waste of money.
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Originally posted on Samsung US
Response from Samsung:
2024-02-07

SEA CARE

Hi there, I understand where you're coming from. Let's help you with this. I have shared the link below for instructions on how to place the water filter on the refrigerator properly. Also, kindly watch the YouTube video for further reference. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you require further assistance, please feel free to get back to us as soon as possible via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146826012, to help our team pull up your information. Have a great day! ^Chrystel

Troy
5 (9,999)

2024-01-29

NY

5 (9,999)
Bought a 3 pack and installed it 1 week ago. I`ve read lots of the reviews here and was curious why the ratings were not higher. The main issue most reviews had were about hissing noise and leaking. One reviewer though gave me hope as to how to properly install the filter without any issues. I purchased and installed and WHAMMO, LEAKS!!!! However just to be clear , i was in a rush , forgot what the one reviewer said and did a lazy ,rushed job. Heres the take away. Turn off the water to the refrigerator before installing the new filter. If you install the filter without doing so, then most likely your guaranteed to flood the kitchen in 15-30 minutes . The filter will not make a secure seal if you try installing with the water pressure still up. If you first shut off water and the then release any execess water from the fridge, it should be smooth sailing . Great product but alot of unfair reveiws. Maybe a better user guide would have helped . God bless and i hope this helps others.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Texas Red
3 (9,999)

2024-01-28

Katy, Texas

3 (9,999)
My water filter light won't shut off. Is it because I've been using off brand filters ?
Originally posted on Samsung US

Features

3 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2024-01-29

Samsung Care

Greetings, We understand how essential it is to have a water filter in our Samsung refrigerator. We'd love to help you. Kindly see the link below for the steps to reset the water filter light. Please click on all the embedded words inside the article if needed. https://www.samsung.com/us/support/answer/ANS00060149/ Also, we strongly recommend using the Samsung water filter in your refrigerator. To help you with your fridge-related issues, we would like to speak with you directly and obtain more information, such as the model number of your Samsung refrigerator. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146787672, which will help our team pull up your information. ^Rainly

potratzable
5 (9,999)

2024-01-26

5 (9,999)
There were several complaints about leaks, but to me, this filter change was really easy compared to other appliances. I just followed the directions - which is not super convenient but worked. Shut off the water Drain the water line through the dispenser Rotate the filter counter-clockwise, 180 degrees Remove filter Insert new filter Push in while rotating 180 degrees clock-wise Slowly open the valve and refill the line Run some water through the dispenser and throw out. All done.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
MNshopper
1 (9,999)

2024-01-23

Minnesota

1 (9,999)
The Watts version of the filter was clearly designed by someone with no spacial physics knowledge. The 'finger friendly' curved grip gives you no leverage to turn it once it's halfway to the vertical position unless your wrist is double jointed. I can't even give the rest of the product any time for this review..when I had to use additional tools to twist the mechanism all the way.
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Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-01-23

SEA Care

Hi there, Thank you very much for your observation of our products. Rest assured that we are working to improve our products and services with the help of your reviews. Have a great day, -Ernest-

Liveabetes
2 (9,999)

2024-01-20

2 (9,999)
I read the reviews. I knew what I was getting myself into. And still I thought: “surely, I can install this filter without it leaking!” Oh how wrong I was. I am astounded by how easy it is for the filter to be installed with significant leaking, and how little difference there is between “correctly” installing and “incorrectly” installing. I am fortunate that enough people have posted about the leaking problem that I at least knew to look for it. So after my first attempt yielded heavy flow into my cheese drawer (which I pompously neglected to empty a priori), I quickly stopped and removed the filter. (And thankfully Samsung designed this so there is no flow when the filter is removed). Second attempt: massive leak. I finally stopped to re-review the other reviews here and attempted a third time. Leak. So I watched some YouTube videos. Well apparently fourth time is the try because - voila! - magically, no leak! I could not tell you what I did differently from the other three times. The only tiny nuanced difference – maybe – is that I pointed the filter arrow as little as possible below 9:00 (just past 90 degrees from locked position) to allow the filter to push into the slot, then pushed in gently while turning clockwise to 12:00 locked position. i.e., don’t orient the filter arrow towards the unlock symbol at bottom left of the filter slot. 2 stars because it does seem to work if you can get it installed correctly (and it does appear to be possible). Good luck.
Originally posted on Samsung US

Performance

3 (9,999)

Design

1 (9,999)

Value

2 (9,999)
Response from Samsung:
2024-01-23

Samsung Care

Greetings, We appreciate you sharing your experience installing the water filter. We'd love to help. Please see the link below for the steps to replace the water filter. Kindly watch the video inside the article. https://www.samsung.com/us/support/answer/ANS00060149/ Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us ^Rainly

dancer
5 (9,999)

2024-01-12

5 (9,999)
I bought this here about two years ago and I’ve enjoyed her ever since
Originally posted on Samsung US
Kris S
1 (9,999)

2024-01-11

Stoney Creek

1 (9,999)
I’ve tried two new filters and like many others have said it does not fit properly. The new filters do not fully lock like the original filter and will leak if you leave it in. **I have watched the YouTube videos and gone through the Samsung support pages so please do not respond with those weak answers**
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-01-11

SEA Care

Hi Kris S, We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator. Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, please provide us with this reference number (1146725625) to help our team pull up your information. Have a great day, -Ernest-

Eddd
5 (9,999)

2023-12-26

5 (9,999)
After reading the long "How NOT TO have it LEAK" review I grew a pair and went for it. The original came out easily. The new one leaked even though I gently pushed it in while turning it to lock. Then.... I shut off the water line to my refrigerator with the small ball valve behind the refrigerator, installed the filter the same way but without any resistance and turned the water back on. No leaks.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
luv2shop
3 (9,999)

2023-12-01

3 (9,999)
I cannot find what this actually filters out. Most refrigerators filters will advertise what all contaminants that it filters out.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-12-04

Samsung Care

Hello, We know how much you want to know what Samsung water filters filter out. Let us help. Samsung's water filters are Carbon Filters rated for the NSF/ANSI 42, NSF/ANSI 53, and NSF/ANSI 401 standards. We have provided the link with information about what a water filter filters. Browse the guide until the "Water filter standards" section. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146593802) to help our team pull up your information when you message us. Thank you. -Angelica

hellfire
3 (9,999)

2023-11-29

3 (9,999)
if you get the right filter its fine, but sam samsung has gone way....down hill.
Originally posted on Samsung US

Features

3 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

2 (9,999)
Response from Samsung:
2023-11-30

SEA Care

Hello there, Thank you for sharing your thoughts about your water filter with us. We want to speak to you directly and get more information for better assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146581814) to help our team pull up your information. Have a great day. ^Camille

Thunder
1 (9,999)

2023-11-08

St. Pete Beach, Florida 33706

1 (9,999)
Authentication tag did not work. No instructions on what to do. Nor if is safe to use?
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Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-11-10

SEA Care

Thunder, we want you to ensure your water filter is safe. Let us help you with this. Authenticating your water filter is easy; here is a guide to help you. 1) Detach the Authentication Tag from the filter. 2) Place the Tag over the back of the provided magnet. For more details, please check this link on the official product page of the water filter. Please choose benefits under " Genuine Samsung Filters." HAF-QIN https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146507405) to help our team pull up your information. Have a great day. ^Camille

Sachi
5 (9,999)

2023-11-06

5 (9,999)
I always need to shut off my water when replacing the filter which is really easy to do but I have a difficult time resetting the refrigerator filter flashing light reminder
Originally posted on Samsung US
Julien
1 (9,999)

2023-11-04

Prescott AZ

1 (9,999)
I went to change the water filter in my Samsung refrigerator and no matter what I did it would not totally go in. I put the old filter back in and it works fine. Both filters have the same numbers on them, HAF-QIN/EXP, I bought a three pack, I tried another one and will not work either. So frustrating.
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Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-11-07

SEA Care

Thank you for sharing your experience with the water filter not fitting correctly, Julien. Let me guide you in installing the water filter. Please see the guide, follow the hyperlinks, and watch the video in the links below for more details. Replacement filter doesn't fit in your refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01109722/ Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146497303) to help our team gather your information. Have a great day. ^Charles

Hallex
5 (9,999)

2023-10-18

Poitiers

5 (9,999)
En suivant le lien qui s'affiche directement sur mon réfrigérateur Samsung Family Hub j'arrive ici. Ensuite la mise en place et la configuration du filtre est très facile, je suis guidé pas-à-pas par le tutoriel. La durée de vie du filtre dépend de notre consommation d'eau et de fabrication de glaçons. Tout a été pensé à la perfection. Bref j'adore ! 😁
I recommended this product.
Originally posted on Samsung France

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2023-10-19

Service clients Samsung

Bonjour Hallex, Merci d’avoir choisi le produit Samsung ! N’hésitez pas de télécharger l’application Samsung Members pour retrouver les conseils de la communauté Samsung, recevoir les dernières newsletters et des offres exclusives sur différents produits : https://www.samsung.com/fr/apps/samsung-members/ À très bientôt, Alex, service clients Samsung

kmtexas
4 (9,999)

2023-10-12

Texas

4 (9,999)
When the filter light came on for the first time, I took the existing filter out to get the correct number. At the time it seemed faster than hunting down the manual. The filter was very difficult to take out, and put back in. We finally managed to muscle it back in. This should have been our first clue we had not done something correctly. Within a few minutes of walking away, and thinking the filter was properly re-installed, water was running onto the floor. Thank goodness we were home to pull the filter back out, which stopped the leak. What a mess! The two bins beside the filter and the flex bin in the middle drawer had to come out so we could reach to remove all the water pooled inside. OUR RESOLUTION TO STOP THE LEAK? Turn the water off and drain the line to release pressure. Filter went back in without any problems and no leaking when water was turned back on. I wish I had taken the time to READ THE MANUAL BEFORE CHANGING THE FILTER. It would have saved me a lot of time and frustration had I done it correctly to begin with.
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

4 (9,999)
peterehat
3 (9,999)

2023-10-02

3 (9,999)
The water filter light came in. I replaced the filter. The light is still on and won’t reset. No information is anywhere on resetting the filter on my model (RF29BB8600QLAA). The pitcher in the beverage center won’t fill.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-10-03

Samsung Customer Care

Your patience matters to us regarding what you are experiencing with your fridge, peterehat. Let's get this taken care of. Please see the links and hyperlinks for helpful tips on resetting your fridge's water filter light and fixing your water pitcher. Replace the water filter in your Samsung refrigerator (See reset the water filter light): https://www.samsung.com/us/support/answer/ANS00060149/ Autofill water pitcher doesn't fill: https://www.samsung.com/us/support/troubleshooting/TSG01201488/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146360157) to help our team gather your information. Have a great day. -John

Ahmad
4 (9,999)

2023-09-30

Raytown MO

4 (9,999)
D NOT FORCE IT IN. Slide the filter in with the arrows pointing to left and right. When it reaches the end and it stops moving STOP. Do not push any further. GENTLY and PERSISTENTLY turn the handle clockwise while pushing GENTLY in. It will lock it in place within 1 and half turns. The arrows will point UP.
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

4 (9,999)
Merluis
1 (9,999)

2023-09-19

1 (9,999)
Item is wrong. When I put the cartridge my refrigerator started to leak. The original number for used in system is DA97-08006C-A
Originally posted on Samsung US
Response from Samsung:
2023-09-21

SEA Care

We appreciate you sharing this experience with the water filter. Let's help you with this, Merluis. We recommend browsing this link to help determine which steps to take when water leaks occur. Leaks from the refrigerator's water filter: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter For added reference, I have shared this link for instructions on properly replacing the water filter. This is also to prevent any water leaks and water damage. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146314792, to help our team pull up your information. Have a great day! ^Chrystel

Ashok Ganapathy
1 (9,999)

2023-09-17

48315

1 (9,999)
not lasted for 3months....for the price tag not up to the mark
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-09-18

SEA Care

We understand the water filter's significance. Let's get you the help you need, Ashok Ganapathy. We would love to speak to you directly to get more information about your water filter for better assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146298498, to help our team pull up your information. Have a great day! ^Chrystel

Gross
1 (9,999)

2023-09-16

1 (9,999)
The water tastes horrible with my most recent water filter subscription delivery. And good luck cancelling your subscription. No one at Samsung even understands what I mean when I say that I need to cancel my refrigerator water filter subscription. Yeah I know - first world problems. But seriously the water from this water filter tastes worse than from the tap. It has a toxic chemical taste to it.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-09-19

SEA Care

Hi there, We understand that the water's taste isn't up to your standards. We're here to help. I have shared the proper steps in replacing the water filter to get fresh and filtered water. Please head on over to the link below for a more in-depth guide. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146303576, to help our team pull up your information. Have a great day! ^Chrystel

moses
5 (9,999)

2023-09-15

happy vally oregon

5 (9,999)
I bought a month ago it was great that is my faborite water ever and i want share it with my family
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Mrs M
5 (9,999)

2023-09-12

5 (9,999)
Very happy with this product I love it I’ve signed up for auto renewal. Now I will automatically get it shipped when it’s time to change my filter .
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Sunnysusan
5 (9,999)

2023-09-02

Arizona

5 (9,999)
Works great! Thought I had a subscription, but can't find out if I do
Originally posted on Samsung US

Features

3 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

3 (9,999)
Mark
1 (9,999)

2023-09-01

1 (9,999)
I just had exactly the same issue as another reviewer. As I was replacing the filter water started gushing out and it was all over for ten minutes until I shut down the valve.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-09-04

SEA Care

We appreciate you informing us about the filter. Let's share with you the water filter replacement guide, Mark. We recommend visiting this guide for the proper instructions in replacing the water filter. Replace the water in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you need further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146238191, to help our team pull up your information. Have a great day! ^Chrystel

LiliA
5 (9,999)

2023-08-31

5 (9,999)
We feel great about this purchase. Buying the 4 pack has us covered for a couple years, and it saved a lot of money. We ordered the filters on Tuesday and they arrived on Wednesday! The package comes with a method to verify that the filters are genuine, which I appreciate. Changing the filter was relatively painless. Taking the old one out was a little difficult but the new one went in no problem and i haven't noticed and leaking or other issues.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)

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