Deliveries

Delivery Help Content

Q. How much is delivery?Click to Expand
A.

Delivery is FREE on all mobile phone, SIM and contract tablet orders.

Standalone accessories are charged at £4.99 for next-day delivery. Unless they’re bought with a phone, SIM or tablet, in which case they’re shipped together via free, next-day delivery.

Q. Which courier do you use?Click to Expand
A.

Mobile phone, tablet and accessory orders are shipped via DPD Next Day. You can get in touch with DPD online or by calling 0121 275 0500.

SIM only orders are shipped via Royal Mail 1st Class. Get in touch online or by calling 0345 774 0740.

Q. How do I contact the courier?Click to Expand
A.

For mobile phone, tablet and accessory orders: Contact DPD online or by calling 0121 275 0500.

For SIM orders: Contact Royal Mail online or by calling 0345 774 0740.

Q. When will my order be delivered?Click to Expand
A.

We offer free next-day delivery, 7 days a week, on all orders that pass both ours and the network's checks (for contract orders).

Mobile phone, tablet and accessory customers will receive a text or email once your order has been collected, confirming the date of delivery and tracking details. A text or email will be sent to you on your delivery date, providing you with a one-hour time slot for delivery, which could be between 7:30am - 7:30pm.

Delivery may take longer for addresses in the Scottish Highlands and Northern Ireland.

Q. What if my order's out of stock?Click to Expand
A.

Delivery will be delayed until it’s back in stock, at which point, we’ll ship it for next-day delivery if your order passes both ours and the network’s checks (for contract orders).

Q. How do I track my delivery?Click to Expand
A.

Mobile phone, tablet and accessory customers can see where your order is (and find out when the delivery driver is just 15 minutes away) by tracking it online.
 
Make sure you download the DPD app to manage your delivery.

Q. Can you deliver to my work address?Click to Expand
A.

If you’ve bought from us before, you can place a new order over the phone and get it delivered to your work address. Call us on 0345 413 6269 to order.

If you’re buying from us for the very first time, however, we can only deliver to your home address.

Q. Do you deliver on weekends?Click to Expand
A.

Yes, we deliver 7 days a week!

Orders placed before 10pm on Fridays (4:30pm for SIMs) will be delivered on Saturday, so long as they pass both ours and the network's checks (for contract orders). Orders placed up to 4pm on Saturdays will be delivered on Sunday.

Q. Will you contact me when my order is shipped?Click to Expand
A.

Mobile phone, tablet and accessory customers will receive a text or email once your order has been collected, confirming the date of delivery and tracking details. A text or email will be sent to you on your delivery date, providing you with a one-hour time slot for delivery, which could be between 7:30am - 7:30pm.

SIM customers will receive an email once your order is shipped.

Q. Can I choose when my order is delivered?Click to Expand
A.

Mobile phone, tablet and accessory customers will receive a text or email on your delivery date, providing you with a one-hour time slot for delivery, which could be between 7:30am - 7:30pm. You'll be able to access options to rearrange delivery from the message.

Q. Do I need to sign for my delivery?Click to Expand
A.

Mobile phone, tablet and accessory deliveries need to be signed for. SIMs do not, and will be posted straight through your letter box.

Q. What happens if I miss my delivery?Click to Expand
A.

DPD will leave a calling card (with contact details) and reattempt the following day. If your second delivery is missed, your order will be returned to your nearest DPD depot for five working days. You can get in touch with DPD online or by calling 0121 275 0500.

Q. What do I do if there’s a delay to my delivery?Click to Expand
A.

Mobile phone, tablet and accessory orders: Contact DPD online or by calling 0121 275 0500.

SIM orders: Contact Royal Mail online or by calling 0345 774 0740.

Q. What do I do if my order’s delivered and signed for, but I haven’t received it?Click to Expand
A.

Ask anyone in your household, as well as your neighbours, whether they’ve accepted delivery. If they haven’t, please contact DPD online or by calling 0121 275 0500. They may be able to provide specific details to help.

If you’ve spoken with DPD and haven't been able to locate your parcel within 24 hours, please contact us on 0345 413 6200.

Q. Will my accessories arrive with my phone?Click to Expand
A.

Yes, they’ll arrive together. However, if your accessory is out of stock, it’ll arrive on a separate, free delivery. If the phone is out of stock, we’ll hold on to both until it’s back in, then ship them together on a free delivery.

Q. Where in the UK do you deliver to?Click to Expand
A.

We deliver to all UK mainland postcodes, though deliveries to the Scottish Highlands may take longer. We also deliver to Northern Ireland, but again, deliveries may take longer. We don’t deliver to the Channel Islands.