How can I get my cracked Samsung mobile screen repaired?

We've all been there. Making a call as you rush to get your train... Trying to take that perfect picture... Keeping the kids entertained with a video.... It slips from your hand and hits the ground. You close your eyes as you pick it up and inspect the damage.

While your warranty with Samsung does not cover a cracked screen, having this fixed by us directly means that you have a repair that passes our high quality standards with official Samsung parts to make your phone good as new again.

When you're ready to arrange an repair with us, Samsung Product Repair will help you choose from a wide range or repair options.

Come and see us in our StoresClick to Expand

We know that our phones are the key to keeping us connected. That's why we'll do our best to get your phone repaired in a couple of hours on the same day you drop it off to one of our face-to-face Samsung Support Centres across the country. 


Find your local Samsung Support Centre and Samsung Experience Store location, opening hours and contact information.

Repairs at your doorstepClick to Expand

The Samsung mobile workshops will come to you to fix your phone or tablet screen at your doorstep in selected locations across the country including: Birmingham, Bournemouth, Bristol, Cambridge, Cardiff, Cheltenham, Coventry, Edinburgh, Essex, Glasgow, Halifax, Hull, Ipswich, Kent, Leeds, Leicester, Lewes, Lincoln, Liverpool, Luton, Manchester, Middlesbrough, Milton Keynes, Newscastle, Norwich, Nottingham, Portsmouth, Reading, Sheffield, Southampton, Stoke-on-Trent, Swansea, Tunbridge Wells, York.


Whether you're at work, home or at play in these areas, you can select the date, time and location convenient to you for your repair. Learn more about our Samsung doorstep repair service and book your appointment directly online.

The postal serviceClick to Expand

Our support team can arrange for a postal repair service, where your mobile or tablet will be collected by a courier on your preferred date or next business day. If you're not in, you can re-arrange the collection or receive packaging so that you can send it to us at your convenience through an access point. Once we have it, it will be inspected and you'll be contacted with a quote for the repair. As soon as it's repaired, it'll be sent back to you. 


We do recommend checking where your closest Samsung Support Centre is as it is the fastest way for you to get up and running again. If it's not convenient for you, contact us on our facebook or twitter pages, webchat or phone us to arrange this service for you. 


Not finding what you're looking for? We're here to help.



Tweet us | 9am - 9pm, 7 days a week

Facebook Messenger

We are here to chat | 9am - 9pm, 7 days a week

Live Chat

Smartphone support | 24 hours, 7 days a week
All product support | 8am - 10pm, 7 days a week
SmartThings | 9am - 5:30pm, Mon - Fri


We'll respond within 24 hours of your request

Email Samsung Shop

For new and existing orders

Order Status & Tracking

Login to get an update on your Samsung Shop order

SmartThings Support

Help with Hubs, Kits, Sensor and Outlets

Track my repair

Check the status of your repair with Samsung


0333 000 0333General Support

Smartphone support | 24 hours, 7 days a week
All product support | 8am - 10pm, 7 days a week

0330 726 2677B2B Support

For business support
8am - 6pm, Mon - Fri

0330 726 7467Samsung Shop

For new and existing orders:
8am - 10pm, 7 days a week

For Business Shop related enquiries:
8am - 6pm, Mon - Fri

Calls to 0330 numbers cost no more than calls to geographic numbers (01 or 02).
Calls from landlines and mobiles are included in free call packages.
Call charges are subject to change and this information is provided as a reference only.
Calls maybe recorded for training and quality purposes.
For information on how we collect and use your details, please refer to our Privacy policy.

* For any printer related enquiries please visit the HP website.

Contact Us