How to access the BBC iPlayer on a 2014 'H' range series television

If you are using a TV made between 2012-2015, you may have experienced issues using the BBC iPlayer app. A software update was deployed to solve this issue but for H range TVs there are additional steps to restore playback.


If your H range TV is still experiencing issues with the iPlayer app after the software has been updated, follow the below instructions to resolve the issue.

1 Turn off the TV at the mains
2 Wait for around 30 seconds
3 Turn the TV back on again
4 Wait for around 5 minutes. Do not press the Smart Hub button during this time
5 Power the TV off at the mains again
6 Wait for 30 seconds
7 Power the TV back on again
8 BBC iPlayer will now be restored
9 In the unlikely event of this not completely recovering BBC Apps playback then a SmartHub Reset should be actioned followed by a Power Off/On before setting up Smart Hub again. Find out more about how to use and reset Smarthub

Thank you. Glad we were able to help. Your feedback helps us provide better support