Billing and Roaming

Managing your billing

Q. Managing Your BillingClick to Expand
A.

The quickest and easiest way to answer any billing questions, check your allowances and find out account details, is to download your network app below.
 
My O2 App: iOS | Android
 
Three App: Android
 
My Vodafone App: iOS | Android

Q. How do I contact my network about billing?Click to Expand
A.

Please call the relevant number below.
 
EE: 0800 956 6000
 
O2: 0344 809 0202
 
Three: 0333 338 1001
 
Vodafone: 0333 304 0191

Q. When is my network bill date?Click to Expand
A.

When your contract application is accepted by the network, your billing date (or Direct Debit date) will be confirmed on your first airtime bill. But the quickest way to find out is by downloading your network app (links at top of page). Alternatively, you can contact the network directly to find out.
 
EE: 0800 956 6000
 
O2: 0344 809 0202
 
Three: 0333 338 1001
 
Vodafone: 0333 304 0191

Q. When will the network take a payment?Click to Expand
A.

The quickest way to find out is by downloading your network app (links at top of page). Alternatively, you can contact the network directly to find out.
 
EE: 0800 956 6000
 
O2: 0344 809 0202
 
Three: 0333 338 1001
 
Vodafone: 0333 304 0191

Q. Can I change my network bill date?Click to Expand
A.

The quickest way to find out is by downloading your network app (links at top of page). Alternatively, you can contact the network directly to find out.
 
EE: 0800 956 6000
 
O2: 0344 809 0202
 
Three: 0333 338 1001
 
Vodafone: 0333 304 0191

Q. What is an RPI price increase?Click to Expand
A.

RPI stands for retail price(s) index, and is a measure of inflation published monthly by the Office for National Statistics. Each year, your Pay Monthly airtime tariff will be adjusted according to the Retail Price Index (RPI) rate of inflation. Your bill will be adjusted in March (EE), April (O2 & Vodafone) and May (Three) by the rate announced in January (EE & Three), February (O2) and March (Vodafone).

Q. What do I do if the network hasn’t set up a Direct Debit?Click to Expand
A.

Please contact your network directly to raise and resolve this.
 
EE: 0800 956 6000
 
O2: 0344 809 0202
 
Three: 0333 338 1001
 
Vodafone: 0333 304 0191

Q. Can I use someone else’s card details to set up my Direct Debit with the network?Click to Expand
A.

For security reasons, the networks request that all Direct Debits are set up in the same name that the contract is taken out in.

Q. Why is my first bill higher than expected?Click to Expand
A.

If you receive your phone before your network billing date, you get given a partial allowance so you can start using it straight away. This partial allowance is chargeable, and will appear on your first bill.

Q. Will my network charge for paper billing?Click to Expand
A.

EE, O2, Three and Vodafone charge a small, monthly fee for itemised paper billing.
 
EE: £2.50 a month
 
O2: £1.50 a month
 
Vodafone: £1.54 a month
 
Three: £1.50 a month
 
You can set up or cancel paper billing by contacting your network directly. Either download your network app (links at top of page), or call on the relevant line below.
 
EE: 0800 956 6000
 
O2: 0344 809 0202
 
Three: 0333 338 1001
 
Vodafone: 0333 304 0191

Q. Can I set a spend cap on my bill?Click to Expand
A.

Yes, you can. Set a spend cap with your network to limit some out-of-bundle charges and stay in control of your costs. You can set and change your bill cap at any time by contacting the network.

Roaming

Roaming on ee

Q. In the EUClick to Expand
A.

If you’re a pay monthly customer on an EE Essential Plan, you can use your allowance of data, minutes and texts in the EU, just like you would at home. There’s a 15GB fair usage limit on data while roaming in the EU.

Q. Outside the EUClick to Expand
A.

If you want to travel outside the EU to a destination that isn’t included in your roaming allowance, choose an EE Smart Plan, and add the Roam Further Data Pass to include USA, Canada, Mexico, Australia and New Zealand.

Q. Roaming on ThreeClick to Expand
A.

If you’re a pay monthly customer on a Three Advanced Plan, Go Roam Around the World means you can use your allowance of data, minutes and texts in 71 destinations worldwide (including the EU), covering popular destinations like Australia, New Zealand, the USA and many more. There’s a 19GB fair usage limit on data while roaming Around the World.
 
If you’re not on an Advanced Plan or want to travel outside the EU to a destination that isn’t included in your roaming allowance (above), then you need to purchase a Data Passport from Three.

Roaming on vodafone

Q. In the EUClick to Expand
A.

If you’re a pay monthly customer, Roam-free means you can use your allowance of mobile data, minutes and texts in the EU, just like you would at home.

Q. Outside the EUClick to Expand
A.

If you’re a pay monthly customer on a Red Entertainment Plan, Global Roaming Plus means you can use your allowance of data, minutes and texts in 77 (including the EU), covering popular destinations like Australia, Canada, the USA and many more.
 
If you’re not on a Red Entertainment Plan or want to travel outside the EU to a destination that isn’t included in your roaming allowance (above), then you need to purchase a Roam-further pass from Vodafone.

Roaming on O2

Q. In the EUClick to Expand
A.

If you’re a pay monthly customer on any O2 tariff, you can use your allowance of data, minutes and texts in the EU, just like you would at home.

Q. Outside the EUClick to Expand
A.

If you’re a pay monthly customer on selected O2 tariffs you can use your allowance of data, minutes and texts in the EU, as well as a 27 extra international O2 Travel destinations, including hotspots like USA, Australia and New Zealand. To find an O2 plan with extra roaming, keep an eye out for a globe icon with the number 75 next to our O2 deals.