Security Checks

SECURITY CHECKS

Q. What security checks do you do?Click to Expand
A.

We run a set of checks on your details to prevent credit card fraud and identity theft. We sometimes request ID documents to help verify your details. Once we’re happy to continue, the network runs its own security and credit checks.

Q. Do I need to send in ID documents?Click to Expand
A.

Only if we’ve contacted you requesting them. We ask some of our customers to supply ID documents to help verify their details.

Q. What ID documents do I send in?Click to Expand
A.

Send a photo or scan of your documents to us at id@buymobiles.net. See below for details.

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Note: If you don’t have the ID documents we’ve requested, consider buying the phone you want SIM free. You won’t need any ID documents, nor will you be credit checked. Plus, you may still be able to get a SIM only deal on Three, for all your minutes, texts and data.

Q. Do you accept identity cards?Click to Expand
A.

As per the GOV.UK website, identity cards were scrapped in 2011 - they're no longer valid and can't be used as proof of identify.

Q. How do I send in my ID documents?Click to Expand
A.

Please send a scan or photo of your ID documents to id@buymobiles.net, quoting your Order Number in the email.

Q. How do I know if you’ve received my ID documents?Click to Expand
A.

Once you email your ID documents to id@buymobiles.net, we’ll email you back straightaway to let you know we’ve received them.

Q. How long does it take to verify ID documents?Click to Expand
A.

If we’ve confirmed that we have your ID documents, please allow up to 48 hours for us to process them. There’s no need to get in touch, we’ll contact you as soon as we reach a decision.

Q. I don’t have any ID documents.Click to Expand
A.

We'd recommend buying the phone you want SIM free. You won’t need any ID documents, nor will you be credit checked. Plus, you may still be able to get a SIM only deal on Three, for all your minutes, texts and data.

Q. Do you accept ID documents from a previous address?Click to Expand
A.

We’re only able to accept ID documents that are registered to your current address (the same address on your order).

Q. What is the £2.50 charge on my account?Click to Expand
A.

We reserve then immediately return £2.50 when you place an order. It could take up to seven days to appear on your available bank balance, although some banks may take up to 30 days. Please contact your bank for any updates.

Q. Will I be refunded if my order doesn’t pass the checks?Click to Expand
A.

Yes, we’ll immediately refund any payments you’ve made. This could take up to seven days to appear on your available bank balance, although some banks may take longer. Please contact your bank for any updates.

Q. Can I use someone else’s card details to pay?Click to Expand
A.

No, we’re only able to process your order if you pay using your own debit or credit card.

Q. What payment methods do you accept?Click to Expand
A.

We accept the following cards: American Express, Maestro, MasterCard, MasterCard Debit, Visa and Visa Debit.

Q. Can I use someone else’s card details to set up my Direct Debit?Click to Expand
A.

No, Direct Debits must be set up in the same name that the contract is taken out in.

Q. Does my bank card need to be registered to my current address?Click to Expand
A.

Yes, otherwise we can't connect your mobile phone to the network.

Q. When is my Direct Debit date?Click to Expand
A.

 

The quickest and easiest way to answer any billing questions, check your allowances and find out account details, is to download your network app below.

 

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