SM-A5000
Common Topics
- What are “Live Wallpapers” and how do I Remove, Add, & Obtain more of them on the device?
- Why does my Samsung Galaxy device keep crashing/freezing and how can I fix it?
- I'm unable to send SMS (text) messages from Galaxy smartphone (Hong-Kong version). How do I fix this?
- How to Switch On Torch/Flashlight in Samsung Smartphones (Hong-Kong version)?
SM-A5000
SM-A5000Solutions & Tips
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Hardware
What is the Charge for Replacing Out-of-Warranty Phone Display in Hong Kong & Macau?
FAQ for Samsung Mobile Device. Find more about What is the Charge for Replacing Out-of-Warranty Phone Display in Hong Kong Macau? with Samsung Support.
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Settings
How can I backup data on my Galaxy device automatically?
How can I backup data on my Galaxy device automatically?
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Backup & Restore
Smart Switch Data Transfer - Android
Smart Switch Data Transfer - Android
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Backup & Restore
Smart Switch Data Transfer - IOS
Smart Switch Data Transfer - IOS
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Settings
How to connect a new S Pen
How to connect new another S Pen
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Others
How to unlock the device using the S Pen
How to unlock the device using the S Pen
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Settings
How to block accidental touches on your Galaxy smartphone
How to block accidental touches on your Galaxy smartphone
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Settings
What is the Samsung Flow and how to use it?
What is the Samsung Flow and how to use it?
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Settings
How to control media and devices on your Galaxy smartphone
How to control media and devices on your Galaxy smartphone
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Software Upgrade
How to update latest software for your Galaxy mobile device
How to update latest software for your Galaxy mobile device
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Settings
How can I use the Bixby application?
How can I use the Bixby application?
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Settings
How to connect your Galaxy smartphone to a car using Android Auto
How to connect your Galaxy smartphone to a car using Android Auto
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Samsung Apps
How to use the Samsung Members app
How to use the Samsung Members app
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Settings
How can I use the Calendar app on my Samsung smartphone?
How can I use the Calendar app on my Samsung smartphone?
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Settings
How to remove lock screen ads
How to remove lock screen ads
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Software Upgrade
How to troubleshoot Google Play Store download
How to troubleshoot Google Play Store download
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Settings
How to mirror from your Samsung smartphone to your TV
How to mirror from your Samsung smartphone to your TV
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Software Upgrade
How to fix apps keep crashing and freezing
How to fix apps keep crashing and freezing
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Settings
Stay Connected “Door to Door” Service Policy
Stay Connected “Door to Door” Service Policy
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Message
Why do my SMS messages sometimes change to MMS even when I'm not sending images?
FAQ for Samsung Mobile Device. Find more about 'Why do my SMS messages sometimes change to MMS even when I'm not sending images?' with Samsung Support.
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Others
How to use “Find my earbuds”
FAQ for Samsung Mobile Devices. Find more about 'How to use “Find my earbuds” ' with Samsung Support.
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Samsung Apps
Can I reset my Samsung account password?
FAQ for Samsung Mobile Device. Find more about 'Can I reset my Samsung account password?' with Samsung Support.
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Message
I'm unable to send SMS (text) messages from Galaxy smartphone (Hong-Kong version). How do I fix this?
FAQ for Samsung Mobile Device. Find more about 'I'm unable to send SMS (text) messages from Galaxy smartphone. How do I fix this?' with Samsung Support.
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Samsung Apps
How to use Samsung Remote Support Service for your Smartphone and Tablet?
FAQ for Samsung Mobile Device. Find more about 'How to use Samsung Remote Support Service for your Smartphone and Tablet?' with Samsung Support.
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Settings
Backup your data (Hong-Kong version)
FAQ for Samsung Mobile Device. Find more about 'Backup your data' with Samsung Support.
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Others
I'm unable to open email attachments on my Samsung Android device. How can I fix this?
FAQ for Samsung Mobile Device. Find more about 'I'm unable to open email attachments on my Samsung Android device. How can I fix this?' with Samsung Support.
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Others
Why does my Samsung Galaxy device keep crashing/freezing and how can I fix it?
FAQ for Samsung Mobile Device. Find more about 'Why does my Samsung Galaxy device keep crashing/freezing and how can I fix it?' c
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Application
How to Switch On Torch/Flashlight in Samsung Smartphones (Hong-Kong version)?
FAQ for Samsung Mobile Device. Find more about 'How to Switch On Torch/Flashlight in Samsung Smartphones?' with Samsung Support.
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Network & WiFi
How do I connect to a Wi-Fi network?
FAQ for Samsung Mobile Device. Find more about 'How do I connect to a Wi-Fi network?' with Samsung Support.
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Others
How to start Remote Management for Smartphone?
FAQ for Samsung Mobile Device. Find more about 'How to start Remote Management for Smartphone?' with Samsung Support.
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Settings
How do I synchronize the contact in device?
FAQ for Samsung Mobile Device. Find more about 'How do I synchronize the contact in device?' with Samsung Support.
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Others
How do I Adjust Torch Brightness?
FAQ for Samsung Mobile Devices. Find more about 'How do I Adjust Torch Brightness?' with Samsung Support.
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Application
How do I set the WatchON?
FAQ for Samsung Mobile Device. Find more about 'How do I set the WatchON?' with Samsung Support.
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Application
Video Hub - Description are shown in a language different from System Language
FAQ for Samsung Mobile Device. Find more about 'Video Hub - Description are shown in a language different from System Language' with Samsung Support.
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Samsung Apps
How to Report Error using Samsung Members? (Hong-Kong version)
FAQ for Samsung Mobile Devices. Find more about 'How to Report Error using Samsung Members? (Hong-Kong version)' with Samsung Support.
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Others
How to insert and remove SIM card on Samsung Galaxy A Series
How to Video for Samsung Mobile Device. Find more about 'How to insert and remove SIM card on Samsung Galaxy A Series' with Samsung Support.
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Backup & Restore
What Can I Do to Recover the Data if I Lose the Device or Device Data is Corrupted/Lost?
FAQ for Samsung Mobile Device. Find more about 'What Can I Do to Recover the Data if I Lose the Device or Device Data is Corrupted/Lost?' with Samsung Support.
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Backup & Restore
Samsung Service: Terms & Conditions│Data Backup and Deletion
Samsung Service, Terms & Conditions, Data Backup and Deletion
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Camera
Galaxy A 2017 (Hong-Kong version): How do I launch Camera quickly?
FAQ for Samsung Mobile Devices. Find more about 'Galaxy A 2017 (Hong-Kong version): How do I launch Camera quickly?' with Samsung Support.
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Others
Galaxy A 2017 (Hong-Kong version): What is Blue Light Filter?
FAQ for Samsung Mobile Devices. Find more about 'Galaxy A 2017 (Hong-Kong version): What is Blue Light Filter?' with Samsung Support.
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Camera
Galaxy A 2017 (Hong-Kong version) Camera Modes
FAQ for Samsung Mobile Devices. Find more about 'Galaxy A 2017 (Hong-Kong version) Camera Modes' with Samsung Support.
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Battery
Galaxy A 2017 (Hong-Kong version): Why is Actual Charging Time Longer than Remaining Charging Time on Screen?
FAQ for Samsung Mobile Devices. Find more about 'Galaxy A 2017 (Hong-Kong version): Why is Actual Charging Time Longer than Remaining Charging Time on Screen?' with Samsung Support.
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Others
Galaxy A5/A3 2017 (Hong-Kong version): Why does Touchscreen Not Respond Properly?
FAQ for Samsung Mobile Devices. Find more about 'Galaxy A5/A3 2017 (Hong-Kong version): Why does Touchscreen Not Respond Properly?' with Samsung Support.
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Others
How do I check if my GALAXY A3/A5/A7 support Dual SIM?
FAQ for Samsung Mobile Device. Find more about 'How do I check if my GALAXY A3/A5/A7 support Dual SIM?' with Samsung Support.
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Others
How to Install Micro SD memory card in Galaxy A5/A7?
FAQ for Samsung Mobile Device. Find more about 'How to Install Micro SD memory card in Galaxy A5/A7?' with Samsung Support.
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Backup & Restore
How to Transfer Data from old Galaxy device to new Galaxy device using USB Connector?
FAQ for Samsung Mobile Device. Find more about 'How to Transfer Data from old Galaxy device to new Galaxy device using USB Connector?' with Samsung Support.
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Backup & Restore
How to Transfer Data from my old Android device to my new Galaxy device using Wifi Direct?
FAQ for Samsung Mobile Device. Find more about 'How to Transfer Data from my old Android device to my new Galaxy device using Wifi Direct?' with Samsung Support.
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Others
How can I Receive a Call while Using Samsung DeX?
FAQ for Samsung Mobile Device. Find more about 'How can I Receive a Call while Using Samsung DeX?' with Samsung Support.
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Hardware
How do I format an SD card in my Samsung Galaxy device?
FAQ for Samsung Mobile Device. Find more about 'How do I format an SD card in my Samsung Galaxy device?' with Samsung Support.
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Settings
Why does my Samsung Android phone list my phone number as 'Unknown' in its settings?
FAQ for Samsung Mobile Device. Find more about 'Why does my Samsung Android phone list my phone number as 'Unknown' in its settings?' with Samsung Support.
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Call & Contacts
What to do if Callers receive 'unable to take your call' message when I'm not on a call?
FAQ for Samsung Mobile Device. Find more about 'What to do if Callers receive 'unable to take your call' message when I'm not on a call?' with Samsung Support.
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Others
How to transfer data between my PC and mobile phone?
FAQ for Samsung Mobile Device. Find more about 'How to transfer data between my PC and mobile phone?' with Samsung Support.
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Settings
How do I use Dual SIM or USIM Cards on Galaxy S8 or Note8?
FAQ for Samsung Mobile Device. Find more about 'How do I use Dual SIM or USIM Cards on Galaxy S8 or Note8?' with Samsung Support.
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Application
How can I detect text in capture mode?
FAQ for Samsung Mobile Device. Find more about 'How can I detect text in capture mode?' with Samsung Support.
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Settings
What is the Air Gesture feature and how do I use the Air Gesture feature?
FAQ for Samsung Mobile Device. Find more about 'What is the Air Gesture feature and how do I use the Air Gesture feature?' with Samsung Support.
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Application
How do I use the Video Player on my device?
FAQ for Samsung Mobile Device. Find more about 'How do I use the Video Player on my device?' with Samsung Support.
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Audio
I can’t play some video and audio files stored in my External SD card with my device
FAQ for Samsung Mobile Device. Find more about 'I can’t play some video and audio files stored in my External SD card with my device' with Samsung Support.
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Others
Smart Tutor Guide
How to Video for Samsung Mobile Device. Find more about 'Smart Tutor Guide' with Samsung Support.
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Settings
What are “Live Wallpapers” and how do I Remove, Add, & Obtain more of them on the device?
FAQ for Samsung Mobile Device. Find more about 'What are “Live Wallpapers” and how do I Remove, Add, & Obtain more of them on the device?' with Samsung Support.
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Settings
How do I change the Wallpaper(screen saver) on my Phone?
FAQ for Samsung Mobile Device. Find more about 'How do I change the Wallpaper(screen saver) on my Phone?' with Samsung Support.
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Settings
Phone Screen Sharing Features: Samsung SideSync
How to Video for Samsung Mobile Device. Find more about 'Phone Screen Sharing Features: Samsung SideSync' with Samsung Support.
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Settings
Clear Notifications at Quick Control Panel of Samsung Smartphones
FAQ for Samsung Mobile Device. Find more about 'Clear Notifications at Quick Control Panel of Samsung Smartphones' with Samsung Support.
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Settings
How to perform Factory Reset on Android smartphone?
FAQ for Samsung Mobile Device. Find more about 'How to perform Factory Reset on Android smartphone?' with Samsung Support.
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Lock
I inserted a new SIM card into my phone and am asked for a PIN. How can I unlock it?
FAQ for Samsung Mobile Device. Find more about 'I inserted a new SIM card into my phone and am asked for a PIN. How can I unlock it?' with Samsung Support.
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Others
How do I Install the SIM or USIM card on my Galaxy A3/A5/A7?
FAQ for Samsung Mobile Device. Find more about 'How do I Install the SIM or USIM card on my Galaxy A3/A5/A7?' with Samsung Support.
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Others
Useful tips for Live Chat
FAQ for Samsung Television. Find more about 'Useful tips for Live Chat' with Samsung Support.
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Backup & Restore
I imported data from iCloud using Smart Switch Mobile but pictures are not imported. Why?
FAQ for Samsung Mobile Device. Find more about 'I imported data from iCloud using Smart Switch Mobile but pictures are not imported. Why?' with Samsung Support.
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Application
Galaxy S6/S6 edge: How do I Receive Files via Simple Sharing?
FAQ for Samsung Mobile Device. Find more about 'Galaxy S6/S6 edge: How do I Receive Files via Simple Sharing?' with Samsung Support.
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Others
Where is Smart Manager on Android OS 7.0 Nougat?
FAQ for Samsung Mobile Device. Find more about 'Where is Smart Manager on Android OS 7.0 Nougat?' with Samsung Support.
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Others
Pickup & delivery repair service: Prepare for the Pickup service
FAQ for Samsung Mobile Device. Find more about 'Pickup & delivery repair service: Prepare for the Pickup service' with Samsung Support.
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Others
What have Changed in Camera Operation on Android OS 7.0 Nougat?
FAQ for Samsung Mobile Device. Find more about 'What have Changed in Camera Operation on Android OS 7.0 Nougat?' with Samsung Support.
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Others
Pickup & delivery repair service: When will Samsung Product be delivered?
FAQ for Samsung Mobile Device. Find more about 'Pickup & delivery repair service: When will Samsung Product be delivered?' with Samsung Support.
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Others
After updating S7 to OS 7.0, Resolution and Screen Brightness is worse than OS 6. Why?
FAQ for Samsung Mobile Device. Find more about 'After updating S7 to OS 7.0, Resolution and Screen Brightness is worse than OS 6. Why?' with Samsung Support.
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Others
Premium pickup & delivery repair service: Can I request for a repair charge invoice?
FAQ for Samsung Mobile Device. Find more about 'Premium pickup & delivery repair service: Can I request for a repair charge invoice?' with Samsung Support.
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Others
Premium Pickup & Delivery Repair Service
FAQ for Samsung Mobile Device. Find more about 'Premium Pickup & Delivery Repair Service' with Samsung Support.
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Others
Pickup & delivery repair service: Prepare for the Return of Samsung product
FAQ for Samsung Mobile Device. Find more about 'Pickup & delivery repair service: Prepare for the Return of Samsung product' with Samsung Support.
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Application
How can I Connect Galaxy Tab S3 to Mobile device via Samsung Flow?
FAQ for Samsung Mobile Device. Find more about 'How can I Connect Galaxy Tab S3 to Mobile device via Samsung Flow?' with Samsung Support.
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Accessory & Bluetooth
How do I Connect Samsung Gear 360 and Mobile device via WiFi Direct?
FAQ for Samsung Mobile Device. Find more about 'How do I Connect Samsung Gear 360 and Mobile device via WiFi Direct?' with Samsung Support.
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Settings
How do I Know whether my Phone's Issues are Affected by Downloaded Apps or not?
FAQ for Samsung Mobile Device. Find more about 'How do I Know whether my Phone's Issues are Affected by Downloaded Apps or not?' with Samsung Support.
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Network & WiFi
How do I know if my Samsung smartphone or tablet is connected to the internet?
FAQ for Samsung Mobile Device. Find more about 'How do I know if my Samsung smartphone or tablet is connected to the internet?' with Samsung Support.
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Settings
Alarm clock does not ring
FAQ for Samsung Mobile Device. Find more about 'Alarm clock does not ring' with Samsung Support.
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Settings
[Mobile:FAQ] How to activate and edit floating Toolbox
FAQ for Samsung Mobile Device. Find more about '[Mobile:FAQ] How to activate and edit floating Toolbox' with Samsung Support.
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Camera
Is photo quality low than preview when taking pictures with HDR mode?
FAQ for Samsung Mobile Device. Find more about 'Is photo quality low than preview when taking pictures with HDR mode?' with Samsung Support.
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Settings
Fingerprint recognition when fingers get wet with water or sweat
FAQ for Samsung Mobile Device. Find more about 'Fingerprint recognition when fingers get wet with water or sweat' with Samsung Support.
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Camera
How to change the settings and create shortcut
FAQ for Samsung Mobile Device. Find more about 'How to change the settings and create shortcut' with Samsung Support.
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Others
Can I use my device in Sea Water or Swimming pool?
FAQ for Samsung Mobile Device. Find more about 'Can I use my device in Sea Water or Swimming pool?' with Samsung Support.
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Application
Is available to measure the heart rate of animal like dog or cat using S Health?
FAQ for Samsung Mobile Device. Find more about 'Is available to measure the heart rate of animal like dog or cat using S Health?' with Samsung Support.
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Others
Do battery drain more quickly when download booster is activated?
FAQ for Samsung Mobile Device. Find more about 'Do battery drain more quickly when download booster is activated?' with Samsung Support.
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Camera
What is the Estimated max. standby time when enabling Ultra power saving mode?
FAQ for Samsung Mobile Device. Find more about 'What is the Estimated max. standby time when enabling Ultra power saving mode?' with Samsung Support.
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Others
Can’t activate the Multi window feature
FAQ for Samsung Mobile Device. Find more about 'Can’t activate the Multi window feature' with Samsung Support.
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Camera
Photo quality lower sometimes when taking pictures using the front camera
FAQ for Samsung Mobile Device. Find more about 'Photo quality lower sometimes when taking pictures using the front camera' with Samsung Support.
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Network & WiFi
Network Data Setup & Advice
FAQ for Samsung Mobile Device. Find more about 'Network Data Setup & Advice' with Samsung Support.
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Settings
How to set up and use the Samsung Accounts
FAQ for Samsung Mobile Device. Find more about 'How to set up and use the Samsung Accounts' with Samsung Support.
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Software Upgrade
How to check the current software version on your mobile device
"FAQ for Samsung Mobile Device. Find more about 'How to check the current software version on your mobile device' with Samsung Support.
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Battery
Tips to extend your battery life
FAQ for Samsung Mobile Device. Find more about 'Tips to extend your battery life' with Samsung Support.
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Camera
How to take image by Selfie Mode using front camera in Galaxy A5?
FAQ for Samsung Mobile Device. Find more about 'How to take image by Selfie Mode using front camera in Galaxy A5?' with Samsung Support.
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Battery
How do I ensure that my Samsung mobile device is powered by safe batteries?
FAQ for Samsung Mobile Device. Find more about 'How do I ensure that my Samsung mobile device is powered by safe batteries?' with Samsung Support.
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Settings
What are the new Smart Screen features?
FAQ for Samsung Mobile Device. Find more about 'What are the new Smart Screen features?' with Samsung Support.
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Application
I want to order photo book with vertical layout in Story Album
FAQ for Samsung Mobile Device. Find more about 'I want to order photo book with vertical layout in Story Album' with Samsung Support.
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Settings
What is the Air View feature and how do I use the Air View feature?
FAQ for Samsung Mobile Device. Find more about 'What is the Air View feature and how do I use the Air View feature?' with Samsung Support.
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Application
How do I change the source and target language and translate a text with "S Translator"?
FAQ for Samsung Mobile Device. Find more about 'How do I change the source and target language and translate a text with "S Translator"?' with Samsung Support.
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Settings
I can’t make a voice call using a Car Kit via Bluetooth when the device is locked.
FAQ for Samsung Mobile Device. Find more about 'I can’t make a voice call using a Car Kit via Bluetooth when the device is locked.' with Samsung Support.
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Settings
What is the Motion feature and how do I use the Motion features?
FAQ for Samsung Mobile Device. Find more about 'What is the Motion feature and how do I use the Motion features?' with Samsung Support.
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Application
How do I start a group chat?
FAQ for Samsung Mobile Device. Find more about 'How do I start a group chat?' with Samsung Support.
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Application
‘This font is not available’ for free fonts downloaded from the internet
FAQ for Samsung Mobile Device. Find more about '‘This font is not available’ for free fonts downloaded from the internet' with Samsung Support.
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Application
When I try to search for Adobe Flash player in Google Play I am unable to find the app
FAQ for Samsung Mobile Device. Find more about 'When I try to search for Adobe Flash player in Google Play I am unable to find the app' with Samsung Support.
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Application
How do I open the new tap in browser?
FAQ for Samsung Mobile Device. Find more about 'How do I open the new tap in browser?' with Samsung Support.
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Network & WiFi
How do I access Flight Mode on my device?
FAQ for Samsung Mobile Device. Find more about 'How do I access Flight Mode on my device?' with Samsung Support.
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Accessory & Bluetooth
Gear 360 (2017) Android & iOS feature Comparison
FAQ for Samsung Mobile Device. Find more about 'Gear 360 (2017) Android & iOS feature Comparison' with Samsung Support.
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Application
What is the WatchON app?
FAQ for Samsung Mobile Device. Find more about 'What is the WatchON app?' with Samsung Support.
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Application
How do I access the Optical Reader app?
FAQ for Samsung Mobile Device. Find more about 'How do I access the Optical Reader app?' with Samsung Support.
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Application
What is the Optical Reader app?
FAQ for Samsung Mobile Device. Find more about 'What is the Optical Reader app?' with Samsung Support.
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Power
What is the available range of the “Pad” used for wireless charging?
FAQ for Samsung Mobile Device. Find more about 'What is the available range of the “Pad” used for wireless charging?' with Samsung Support.
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Others
How to back up all my files from phone Sdcard0 to extSdcard memory?
FAQ for Samsung Mobile Device. Find more about 'How to back up all my files from phone Sdcard0 to extSdcard memory?' with Samsung Support.
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Application
How do I register Samsung Link storage?
FAQ for Samsung Mobile Device. Find more about 'How do I register Samsung Link storage?' with Samsung Support.
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Application
When I try to set an account of a new Microsoft Exchange ActiveSync account, it fails.
FAQ for Samsung Mobile Device. Find more about 'When I try to set an account of a new Microsoft Exchange ActiveSync account, it fails.' with Samsung Support.
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Settings
How do I access the new Smart Screen features?
FAQ for Samsung Mobile Device. Find more about 'How do I access the new Smart Screen features?' with Samsung Support.
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Camera
I cannot use Flash in Auto night detection mode in Camera. What’s the problem?
FAQ for Samsung Mobile Device. Find more about 'I cannot use Flash in Auto night detection mode in Camera. What’s the problem?' with Samsung Support.
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Application
How can I update S Health?
FAQ for Samsung Mobile Device. Find more about 'How can I update S Health?' with Samsung Support.
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Application
How do I synchronize the contact in Samsung account?
FAQ for Samsung Mobile Device. Find more about 'How do I synchronize the contact in Samsung account?' with Samsung Support.
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Application
How do I instantly upload Photos and Videos taken with my device?
FAQ for Samsung Mobile Device. Find more about 'How do I instantly upload Photos and Videos taken with my device?' with Samsung Support.
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Samsung Hub
Can I use a gift card and another payment method at the same time?
FAQ for Samsung Mobile Device. Find more about 'Can I use a gift card and another payment method at the same time?' with Samsung Support.
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Samsung Hub
How can I view my registered gift card?
FAQ for Samsung Mobile Device. Find more about 'How can I view my registered gift card?' with Samsung Support.
Manuals & Downloads
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