Galaxy S21 Ultra 5G
SM-G998B/DSSolutions & Tips
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Network & WiFi
What is Wi-Fi Direct used for?
FAQ for Samsung Mobile Device. Find more about 'What is Wi-Fi Direct used for?' with Samsung Support.
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Setting
Smart Phone : How do I locate my phone's IMEI number?
FAQ for Samsung Mobile Device. Find more about 'Smart Phone : How do I locate my phone's IMEI number?' with Samsung Support.
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How to use
How do I close internet tabs to free up space for new pages and sites?
FAQ for Samsung Mobile Device. Find more about 'How do I close internet tabs to free up space for new pages and sites?' with Samsung Support.
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Call & Contacts
How do I transfer contacts using Bluetooth?
FAQ for Samsung Mobile Device. Find more about 'How do I transfer contacts using Bluetooth?' with Samsung Support.
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Call & Contacts
How to import or export contacts stored in SIM card
FAQ for Samsung Mobile Device. Find more about 'How to import or export contacts stored in SIM card' with Samsung Support.
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Network & WiFi
Connecting devices using Wi-Fi Direct
FAQ for Samsung Mobile Device. Find more about 'Connecting devices using Wi-Fi Direct' with Samsung Support.
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Lock
How do I remove Pattern Lock code on my phone?
FAQ for Samsung Mobile Device. Find more about 'How do I remove Pattern Lock code on my phone?' with Samsung Support.
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Setting
The “unknown tag” message is displayed on my mobile’s screen
FAQ for Samsung Mobile Device. Find more about 'The “unknown tag” message is displayed on my mobile’s screen' with Samsung Support.
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Bluetooth
What is an OTG cable and what is it used for?
FAQ for Samsung Mobile Device. Find more about 'What is an OTG cable and what is it used for?' with Samsung Support.
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How to use
What should I do if my device is lost or stolen?
FAQ for Samsung Mobile Device. Find more about 'What should I do if my device is lost or stolen?' with Samsung Support.
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How to use
My phone is lagging. What should i do?
FAQ for Samsung Mobile Device. Find more about 'My phone is lagging. What should i do?' with Samsung Support.
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Call & Contacts
My number is not showing on other's phone when I call
FAQ for Samsung Mobile Device. Find more about 'My number is not showing on other's phone when I call' with Samsung Support.
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Application
How do I sync my Google account on my mobile device?
FAQ for Samsung Mobile Device. Find more about 'How do I sync my Google account on my mobile device?' with Samsung Support.
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Application
Unlocking Screen with Talk Back enabled
FAQ for Samsung Mobile Device. Find more about 'Unlocking Screen with Talk Back enabled' with Samsung Support.
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Application
Samsung SOS - Smart Phone Emergency Message guide
FAQ for Samsung Mobile Device. Find more about 'Samsung SOS - Smart Phone Emergency Message guide' with Samsung Support.
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How to use
What is Screen Mirroring? How to connect your smartphone to your TV?
find out more about the screen mirror feature on some Samsung devices
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Application
What is the Dual Messenger feature?
FAQ for Samsung mobile device. Find more about 'What is the Dual Messenger feature?' with Samsung Support.
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Setting
Enabling Swype mode in Samsung keyboard settings
Find out more about Enabling Swype mode on the samsung keyboard and how to use it
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Application
How to mirror from your Samsung smartphone to your TV
Find more about How to mirror from your Samsung smartphone to your TV with Samsung Support.
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How to use
How to connect your Galaxy smartphone to a car using Android Auto
FAQ for Samsung Mobile Device. Find more about 'How to connect your Galaxy smartphone to a car using Android Auto' with Samsung Support.
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How to use
Adjusting Screen Timeout on my Samsung Phone
Find more about 'Adjusting Screen Timeout on my Samsung Phone' with Samsung Support.
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How to use
Using Secure Folder
Explore how to use Secure Folder to protect your private contents/apps on your Samsung mobile device & get your product support at Samsung New Zealand with FAQs!
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Lock
What are the Secure Lock settings?
Find more about 'What are the Secure Lock settings?' with Samsung Support.
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How to use
How can I personalise and turn predictive text on and off on my Samsung Galaxy device?
Find more about 'How can I personalise and turn predictive text on and off on my Samsung Galaxy device?' with Samsung Support.
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Galaxy Apps
How to use the Samsung Email app and how to open attachments on a Galaxy phone
Find more about 'How to use the Samsung Email app and how to open attachments on a Galaxy phone' with Samsung Support.
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How to use
How do I backup and restore data on my Galaxy device?
Find more about 'How do I backup and restore data on my Galaxy device?' with Samsung Support.
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How to use
What do the different indicator icons mean on your Galaxy phone
FAQ for Samsung Mobile Devices. Find more about 'What do the different indicator icons mean on your Galaxy phone' with Samsung Support.
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How to use
How to disable the Dynamic Lock screen on your Galaxy phone
FAQ for Samsung mobile devices. Find more about 'How to disable the Dynamic Lock screen on your Galaxy phone' with Samsung Support.
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How to use
How to Migrate WhatsApp Data from iPhone to Samsung Phone
FAQ for Samsung mobile devices. Find more about 'How to Migrate WhatsApp Data from iPhone to Samsung Phone' with Samsung Support.
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Software Upgrade
How to update latest software for your Galaxy mobile device
FAQ for Samsung Mobile. Find more about 'How to update latest software for your Galaxy mobile device' with Samsung Support.
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How to use
How to perform a factory reset on your Galaxy phone
Find more about how to perform a factory reset on your Samsung Galaxy phone at Samsung Support. FAQ for Samsung mobile devices.
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How to use
How do I print from a Samsung Phone?
FAQ for Samsung mobile devices. Find more about 'How do I print from a Samsung Phone?' with Samsung Support.
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Setting
My device displays a water drop icon and will not charge
FAQ for Samsung Mobile. Find more about my device displays a water drop icon and will not charge with Samsung Support.
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How to use
How to set notification sounds for each app on you Galaxy phone
FAQ for Samsung mobile device. Find more about 'How to set notification sounds for each app on you Galaxy phone' with Samsung Support.
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How to use
How to transfer data from an iPhone or iPad to a new Galaxy device with Smart Switch
FAQ for Mobile Devices. Find more about How to transfer data from an iPhone or iPad to a new Galaxy deice with Smart Switch.
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How to use
Galaxy eSIM and supported network carriers
FAQ for Mobile Devices. Find more about Galaxy eSIM and supported network carriers with Samsung Support.
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How to use
How to backup and restore contacts on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to backup and restore contacts on your Samsung Galaxy smartphone with Samsung Support.
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How to use
How to enable and disable app notifications on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to enable and disable app notifications on your Samsung Galaxy smartphone with Samsung Support.
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How to use
How to force reboot your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to force reboot your Samsung Galaxy smartphone with Samsung Support.
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How to use
How to set a custom ringtone for a contact on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to set a custom ringtone for a contact on your samsung galaxy smartphone with Samsung Support.
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How to use
How to block and unblock contacts on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to block and unblock contacts on your Samsung Galaxy smartphone with Samsung Support.
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How to use
How to check for and schedule software updates on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to check for and schedule software updates on your Samsung Galaxy smartphone with Samsung Support.
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How to use
How to use the ‘Battery and device care’ feature of your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to use the ‘Battery and device care’ feature of your Samsung Galaxy smartphone with Samsung Support.
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How to use
How to import and export contacts on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to import and export contacts on your Samsung Galaxy smartphone with Samsung Support.
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How to use
How to view, edit and save contacts on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to view, edit and save contacts on your Samsung Galaxy smartphone with Samsung Support.
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How to use
How to update software
FAQ for Samsung Mobile. Find more about how to update software with Samsung Support.
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How to use
How to ensure optimum charging
FAQ for Samsung Mobile. Find more about how to ensure optimum charging with Samsung Support.
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How to use
How to optimize your smartphone’s performance and avoid heating
FAQ for Samsung Mobile. Find more about how to optimize your smartphone’s performance and avoid heating with Samsung Support.
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How to use
How to optimize network connectivity
FAQ for Samsung Mobile. Find more about how to optimize network connectivity with Samsung Support.
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How to use
How to optimize charging of your Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to optimize charging of your Galaxy smartphone with Samsung Support.
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How to use
Get complete diagnostic support for your smartphone on the Samsung Members app
FAQ for Samsung Mobile. Find more about Get complete diagnostic support for your smartphone on the Samsung Members app with Samsung Support.
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How to use
What is this Proximity Sensor on your Samsung smartphone
FAQ for Samsung Mobile. Find more about what is this Proximity Sensor on your Samsung smartphone with Samsung Support.
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How to use
How to take screenshots using the edge panel of your Samsung smartphone
FAQ for Samsung Mobile. Find more about how to take screenshots using the edge panel of your Samsung smartphone with Samsung Support.
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How to use
How to take screenshots using the side keys of your Samsung smartphone
FAQ for Samsung Mobile. Find more about how to take screenshots using the side keys of your Samsung smartphone with Samsung Support.
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How to use
How to take screenshots with a ‘palm swipe’ on your Samsung smartphone
FAQ for Samsung Mobile. Find more about how to take screenshots with a ‘palm swipe’ on your Samsung smartphone with Samsung Support.
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How to use
How to set a picture or video as the ‘call background’ on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to set a picture or video as the ‘call background’ on your Samsung Galaxy smartphone with Samsung Support.
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How to use
How to use custom flash notifications on your Samsung smartphone
FAQ for Samsung Mobile. Find more about how to use custom flash notifications on your Samsung smartphone with Samsung Support.
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How to use
How to use the ‘screen recording’ feature on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to use the ‘screen recording’ feature on your Samsung Galaxy smartphone with Samsung Support.
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How to use
How to enable ‘Dolby Atmos’ sound on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to enable ‘Dolby Atmos’ sound on your Samsung Galaxy smartphone with Samsung Support.
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How to use
How to enable/disable the ‘call forwarding’ feature in your Samsung Galaxy Smartphone
FAQ for Samsung Mobile. Find more about how to enable/disable the ‘call forwarding’ feature in your Samsung Galaxy Smartphone with Samsung Support.
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How to use
How to enable/disable the ‘call waiting’ feature in your Samsung Smartphone
FAQ for Samsung Mobile. Find more about how to enable/disable the ‘call waiting’ feature in your Samsung Smartphone with Samsung Support.
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How to use
How to ensure seamless performance of your Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to ensure seamless performance of your Galaxy smartphone with Samsung Support.
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How to use
How to view call logs on your Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to view call logs on your Galaxy smartphone with Samsung Support.
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How to use
How to check the battery percentage on your Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to check the battery percentage on your Galaxy smartphone with Samsung Support.
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How to use
How to create a Samsung account
FAQ for Samsung Mobile. Find more about how to create a Samsung account with Samsung Support.
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Setting
Smart Phone : My phone's speed is slowing down
FAQ for Samsung Mobile Device. Find more about 'Smart Phone : My phone's speed is slowing down' with Samsung Support.
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How to use
In-Hand Troubleshooting
FAQ for Samsung Mobile Device. Find more about 'In-Hand Troubleshooting' with Samsung Support.
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Battery
Tips to extend your battery life
FAQ for Samsung Mobile Device. Find more about 'Tips to extend your battery life' with Samsung Support.
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Software Upgrade
Where can I find all the apps I downloaded on my phone?
FAQ for Samsung Mobile Device. Find more about 'Where can I find all the apps I downloaded on my phone?' with Samsung Support.
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Multimedia
Playing media content from smartphone to Smart TV
FAQ for Samsung Television. Find more about 'Playing media content from smartphone to Smart TV' with Samsung Support.
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How to use
Spec required on Samsung phones to be compatible with the Samsung Gear accessories?
FAQ for Samsung Mobile Device. Find more about 'Spec required on Samsung phones to be compatible with the Samsung Gear accessories?' with Samsung Support.
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How to use
How long is the warranty of a Samsung replacement unit?
FAQ for Samsung Mobile Device. Find more about 'How long is the warranty of a Samsung replacement unit?' with Samsung Support.
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Bluetooth
How do I install the Gear VR software?
FAQ for Samsung Mobile Device. Find more about 'How do I install the Gear VR software?' with Samsung Support.
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Application
What does Unified Daemon app do?
FAQ for Samsung Mobile Device. Find more about 'What does Unified Daemon app do?' with Samsung Support.
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Application
What is the compatible USB connection for Galaxy S5?
FAQ for Samsung Mobile Device. Find more about 'What is the compatible USB connection for Galaxy S5?' with Samsung Support.
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How to use
Where can I find the serial number of my Smart Phone or Tablet?
FAQ for Samsung Mobile Device. Find more about 'Where can I find the serial number of my Smart Phone or Tablet?' with Samsung Support.
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Application
What happened to the Dropbox Promotion of 50GB?
FAQ for Samsung Mobile Device. Find more about 'What happened to the Dropbox Promotion of 50GB?' with Samsung Support.
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Application
What is Assistive light on my phone?
FAQ for Samsung Mobile Device. Find more about 'What is Assistive light on my phone?' with Samsung Support.
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Battery
Will the Wireless Charging Pad damage magnetic bank cards?
FAQ for Samsung Mobile Device. Find more about 'Will the Wireless Charging Pad damage magnetic bank cards?' with Samsung Support.
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Kies/Smart Switch PC
Kies 3.0: How to copy photos from your device to PC
FAQ for Samsung Mobile Device. Find more about 'Kies 3.0: How to copy photos from your device to PC' with Samsung Support.
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Galaxy Apps
About Samsung KNOX
FAQ for Samsung Mobile Device. Find more about 'About Samsung KNOX' with Samsung Support.
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Backup & Restore
How do I reset my smartphone to factory default settings? (OS Version 4.4)
FAQ for Samsung Mobile Device. Find more about 'How do I reset my smartphone to factory default settings? (OS Version 4.4)' with Samsung Support.
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Battery
Can I still charge my handset if its multipurpose connector gets wet?
FAQ for Samsung Mobile Device. Find more about 'Can I still charge my handset if its multipurpose connector gets wet?' with Samsung Support.
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Message
Turn OFF the Predictive text option
FAQ for Samsung Mobile Device. Find more about 'Turn OFF the Predictive text option' with Samsung Support.
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Application
What is the Smart Tutor?
FAQ for Samsung Mobile Device. Find more about 'What is the Smart Tutor?' with Samsung Support.
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Application
What is mobile tracker?
FAQ for Samsung Mobile Device. Find more about 'What is mobile tracker?' with Samsung Support.
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Application
What are the supported languages for translator feature in Bixby Vision?
FAQ for Samsung Mobile Device. Find more about 'What are the supported languages for translator feature in Bixby Vision?' with Samsung Support.
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How to use
Galaxy J5/J7 2017: Basic operation > Sometimes my device does not recognize my fingerprint
FAQ for Samsung Mobile Device. Find more about 'Galaxy J5/J7 2017: Basic operation > Sometimes my device does not recognize my fingerprint' with Samsung Support.
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How to use
How do I change the grid size on my Home screen
FAQ for Samsung Mobile Device. Find more about 'Galaxy J5/J7 2017: Home and Apps screen > How do I change the grid size on Home screen' with Samsung Support.
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How to use
Fingerprint > How do I delete fingerprints
FAQ for Samsung Mobile Device. Find more about 'Galaxy J5/J7 2017: Fingerprint > How do I delete fingerprints' with Samsung Support.
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How to use
Device maintenance > What is Device maintenance feature?
FAQ for Samsung Mobile Device. Find more about 'Galaxy J5/J7 2017: Device maintenance > What is Device maintenance feature?' with Samsung Support.
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How to use
How can I back up data on my device to prevent data loss?
FAQ for Samsung Mobile Device. Find more about 'How can I back up data on my device to prevent data loss?' with Samsung Support.
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How to use
How can back up my data to a PC, then recover it when needed?
FAQ for Samsung Mobile Device. Find more about 'How can back up my data to a PC, then recover it when needed?' with Samsung Support.
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Setting
How can I customize Edge lighting color?
Explore the five simple steps to customize Edge lighting color & learn about other information on your Samsung devices with our Support page at Samsung New Zealand!
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Setting
What does the Digital Wellbeing feature on my device do?
FAQ for Samsung Mobile Devices, Find out more about 'What does the Digital Wellbeing feature on my device do?' with Samsung Support
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Galaxy Apps
Have you heard of “Find My Mobile”?
FAQ for Find My Mobile
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Setting
What is the Accessibility Feature on my Samsung device
Find out more about 'What is the Accessibility Feature on my Samsung device' with Samsung Support
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Setting
How do I activate the Two-Step Verification on my Samsung account?
Find out more about 'How do I activate the Two-Step Verification on my Samsung account?' with Samsung Support
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Bluetooth
Pairing a Bluetooth device to my Samsung Phone
Find out more about "Pairing a Bluetooth device to my Samsung Phone" with Samsung Support
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Application
What is the Game Launcher and Game Tools on my Samsung Device
FAQ for Samsung Mobile device. Find out more about "What is the Game Launcher and Game Tools on my Samsung Device" with Samsung Support
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Setting
What do I do when the location information is inaccurate on my Samsung smartphone?
Find out more about What do I do when the location information is inaccurate on my Samsung smartphone? with Samsung Support.
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Battery
How to fast charge on your Galaxy device
Find more about How to fast charge on your Galaxy device with Samsung support
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Bluetooth
How to pair and switch devices connected to the Galaxy Buds+
Find out more about How to pair and switch devices connected to the Galaxy Buds+ with Samsung support
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Bluetooth
What to do if my Galaxy Buds+ does not connect properly?
Find out more about What to do if my Galaxy Buds+ does not connect properly? with Samsung support
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Application
How to troubleshoot Google Play Store download
Find more about How to troubleshoot Google Play Store download with Samsung Support
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Galaxy Apps
How to use the Samsung Members app
FAQ for Samsung Mobile Device. Find more about 'How to use the Samsung Members app' with Samsung Support.
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Setting
How to block accidental touches on your Galaxy smartphone
FAQ for Samsung Mobile Device. Find more about 'How to block accidental touches on your Galaxy smartphone' with Samsung Support.
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Multimedia
How to control media and devices on your Galaxy smartphone
FAQ for Samsung Mobile Device. Find more about 'How to control media and devices on your Galaxy smartphone' with Samsung Support.
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Backup & Restore
How can I backup data on my Galaxy device automatically?
FAQ for Samsung Mobile Device. Find more about 'How can I backup data on my Galaxy device automatically' with Samsung Support.
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How to use
What is the Samsung Flow and how to use it?
FAQ for Samsung Mobile Device. Find more about 'What is the Samsung Flow and how to use it' with Samsung Support.
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Galaxy Apps
How can I use the Calendar app on my Samsung smartphone?
FAQ for Samsung Mobile Device. Find more about 'How can I use the Calendar app on my Samsung smartphone?' with Samsung Support.
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Setting
How to find phones model number, serial number or IMEI number
FAQ for Samsung Mobile Device. Find more about How to find phones model number, serial number or IMEI number with Samsung Support.
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Backup & Restore
How to move from iOS phone to Samsung
FAQ for Samsung Mobile Device. Find more about How to move from iOS phone to Samsung with Samsung Support.
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How to use
Meet the next level of lifetime story maker in Camera of Galaxy S21 Series
FAQ for Samsung Mobile. Find more about Meet the next level of Lifetime Story Maker in Camera of Galaxy S21 Series with Samsung Support.
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How to use
Enjoy S Pen Writing Experience with Galaxy S21 Ultra
FAQ for Samsung Mobile. Find more about Enjoy S Pens Writing Experience with Galaxy S21 Ultra with Samsung Support.
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How to use
Control your shots with Director’s View
FAQ for Samsung Mobile. Find more about 'Control your shots with Director’s View' with Samsung Support.
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How to use
How to use and charge Galaxy S21 Series
FAQ for Samsung Mobile. Find more about How to use and charge Galaxy S21 Series with Samsung Support.
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How to use
Enjoy faster connectivity with Wi-Fi 6E and Intelligent Wi-Fi
FAQ for Samsung Mobile. Find more about 'Enjoy faster connectivity with Wi-Fi 6E and Intelligent Wi-Fi' with Samsung Support.
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How to use
How to keep your personal data safe using Private Share
FAQ for Samsung Mobile. Find more about 'How to keep your personal data safe using Private Share' with Samsung Support.
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How to use
What is the Galaxy Ecosystem that enables connected living?
FAQ for Samsung Mobile. Find more about 'What is the Galaxy Ecosystem that enables connected living?' with Samsung Support.
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Software Upgrade
Delightful Experiences from One UI 3 with Android 11
Find more about 'Delightful Experiences from One UI 3 with Android 11' with Samsung Support.
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Network & WiFi
How to troubleshoot a Galaxy phone that won't connect to a Wi-Fi network
Find more about 'How to troubleshoot a Galaxy phone that won't connect to a Wi-Fi network' with Samsung Support.
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How to use
How to turn the Predictive text feature on and off on a Galaxy phone
Find more about 'How to turn the Predictive text feature on and off on a Galaxy phone' with Samsung Support.
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How to use
How to check the date and time in the Samsung Gallery app
Find more about 'How to check the date and time in the Samsung Gallery app' with Samsung Support.
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How to use
How to manage the notifications and permissions of apps through settings on a Galaxy phone
Find more about 'How to manage the notifications and permissions of apps through settings on a Galaxy phone' with Samsung Support.
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How to use
What to do if your Galaxy phone's touch screen doesn't work properly
Find more about 'What to do if your Galaxy phone's touch screen doesn't work properly' with Samsung Support.
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How to use
How to add apps and widgets on your Galaxy phone's Home screen
Find more about 'How to add apps and widgets on your Galaxy phone's Home screen' with Samsung Support.
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How to use
How to sync your contacts on a Galaxy phone to your Google account and view the synced contacts
Find more about 'How to sync your contacts on a Galaxy phone to your Google account and view the synced contacts' with Samsung Support.
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How to use
How to manage photos and videos in the Gallery app by synchronising them with OneDrive
Find more about 'How to manage photos and videos in the Gallery app by synchronizing them with OneDrive' with Samsung Support.
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How to use
How to enable the Wi-Fi calling function on a Galaxy phone
Find more about 'How to enable the Wi-Fi calling function on a Galaxy phone' with Samsung Support.
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How to use
What to do if you cannot hear the phone call sound well
FAQ for Samsung Mobile. Find more about what to do if you cannot hear the phone call sound well with Samsung Support.
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Setting
How can I check what version of android I have on my device?
FAQ for Samsung mobile. Find more about "How can I check what version of android I have on my device?' with Samsung Support.
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How to use
What to do when your Galaxy S21 Ultra does not recognize s pen input on certain screen areas?
FAQ for Samsung mobile. Find more about 'What to do when your Galaxy S21 Ultra does not recognize s pen input on certain screen areas' with Samsung Support.
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How to use
How can I use Dual audio to share media on multiple devices?
FAQ for Samsung television. Find more about 'How can I use Dual audio to share media on multiple devices?' with Samsung Support.
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How to use
How to manage files on your Galaxy Phone
FAQ for Samsung television. Find more about 'How to manage files on your Galaxy Phone' with Samsung Support.
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How to use
Record and capture your Galaxy phone screen
Find more about screen recording and capturing your Galaxy phone screen with Samsung Support New Zealand
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How to use
Troubleshooting a problem when using Smart View
FAQ for Samsung television. Find more about 'Troubleshooting a problem when using Smart View' with Samsung Support.
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Setting
Useful audio settings on the Galaxy phone including Separate app sound
FAQ for Samsung television. Find more about 'Useful audio settings on the Galaxy phone including Separate app sound' with Samsung Support.
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How to use
How to transfer and backup data using Smart Switch on a Galaxy phone
Find more about 'How to transfer and backup data using Smart Switch on a Galaxy phone' with Samsung Support.
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How to use
How to make a video call with the Duo app on a Galaxy phone
Find more about 'How to make a video call with the Duo app on a Galaxy phone' with Samsung Support.
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How to use
How to couple with a newly purchased earbud and a used earbud
Find more about 'How to couple with a newly purchased earbud and a used earbud' with Samsung Support.
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Battery
Check the battery life difference between the left and right earbuds of the Galaxy Buds
Find more about 'Check the battery life difference between the left and right earbuds of the Galaxy Buds' with Samsung Support.
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Hardware
Make sure that the protective vinyl on your new Galaxy phone is completely removed
Find more about 'Make sure that the protective vinyl on your new Galaxy phone is completely removed' with Samsung Support.
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Hardware
Do you hear a small noise from inside of the device when shaking your Galaxy phone?
Find more about 'Do you hear a small noise from inside of the device when shaking your Galaxy phone?' with Samsung Support.
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How to use
Restart your Galaxy phone regularly to prevent it from slowing down or freezing
Find more about 'Restart your Galaxy phone regularly to prevent it from slowing down or freezing' with Samsung Support.
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How to use
Check the SIM card when phone calls and cellular data is not available
FAQ for Samsung Mobile. Find more about how to check the SIM card when phone call and cellular data is not available with Samsung Support.
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How to use
How to set up and use the Bixby Routines feature on your Galaxy phone
Find more about 'How to set up and use the Bixby Routines feature on your Galaxy phone' with Samsung Support. Href Grouping Key
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How to use
How to troubleshoot the microphone of your Galaxy phone when it does not recognise a voice well
FAQ for Samsung Mobile. Find more about how to troubleshoot the microphone of the Galaxy phone that does not recognize the voice well with Samsung Support.
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How to use
How do I use text messages on my device?
Find more about 'How do I use text messages on my device?' with Samsung Support.
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Hardware
Can I get my Samsung Galaxy or Gear device wet?
Find more about 'Can I get my Samsung Galaxy or Gear device wet?' with Samsung Support.
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How to use
Precautions when using the Galaxy foldable devices
FAQ for Samsung Mobile. Find more about precautions when using the Galaxy foldable devices with Samsung Support.
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How to use
Enjoy the Galaxy Z Fold3 5G camera with unique foldable experience
FAQ for Samsung Mobile. Find more about enjoy the Galaxy Z Fold3 5G camera with unique foldable experience with Samsung Support.
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How to use
The first ever S Pen integration on Galaxy Z Fold3 5G
FAQ for Samsung Mobile. Find more about the first ever S Pen integration on Galaxy Z Fold3 5G with Samsung Support.
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How to use
How to use the versatile multi window experience with Galaxy Z Fold3 5G
FAQ for Samsung Mobile. Find more about how to use the versatile multi window experience with Galaxy Z Fold3 5G with Samsung Support.
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How to use
Use the informative Cover screen on the Galaxy Z Flip3 5G
FAQ for Samsung Mobile. Find more about use the informative Cover screen on the Galaxy Z Flip3 5G with Samsung Support.
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How to use
Check out the new and enhanced features of Galaxy Z Flip3 5G
FAQ for Samsung Mobile. Find more about the new and enhanced features of Galaxy Z Flip3 5G with Samsung Support.
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How to use
Unique camera experiences with Flex mode on Galaxy Z Flip3 5G
FAQ for Samsung Mobile. Find more about unique camera experiences with Flex mode on Galaxy Z Flip3 5G with Samsung Support.
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How to use
What to do if your Galaxy phone's screen won't rotate?
FAQ for Samsung Mobile Devices. Find more about 'What to do if your Galaxy phone's screen won't rotate?’ with Samsung Support.
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How to use
How to access data even if your Galaxy phone's touch screen is not available
FAQ for Samsung Mobile Devices. Find more about 'How to access data even if your Galaxy phone's touch screen is not available?' with Samsung Support.
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How to use
How to set an audio file saved on your Galaxy phone as a ringtone
FAQ for Samsung Mobile Devices. Find more about 'How to set an audio file saved on your Galaxy phone as a ringtone' with Samsung Support.
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How to use
How to resize photos in the Gallery app on your Galaxy phone
FAQ for Samsung mobile devices. Find more about 'How to resize photos in the Gallery app on your Galaxy phone' with Samsung Support.
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How to use
What to do if the battery of my new phone seems to be draining faster?
FAQ for Samsung mobile devices. Find more about 'What to do if the battery of my new phone seems to be draining faster?' with Samsung Support.
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How to use
How to use 5G with your Galaxy phone
FAQ for Samsung mobile devices. Find more about 'How to use 5G with your Galaxy phone' with Samsung Support.
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How to use
How to find the useful features of the Samsung keyboard on your Galaxy phone
FAQ for Samsung mobile devices. Find more about 'How to find the useful features of the Samsung keyboard on your Galaxy phone ' with Samsung Support.
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How to use
What to do if your Galaxy phone won’t power on properly?
FAQ for Samsung mobile devices. Find more about 'What to do if your Galaxy phone won’t power on properly?' with Samsung Support.
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Power
How to set up fast charging on your Galaxy device
Learn how to enable Fast charging on your Galaxy device and speed up the charging process.
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How to use
How to fix Bluetooth connection problems with your phone or tablet?
FAQ for Samsung mobile device. Find more about 'How to fix Bluetooth connection problems with your phone or tablet' with Samsung Support.
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How to use
Why is my phone slowing down and how can I speed it up?
Learn about a few things you can try when your Galaxy phone is slowing down.
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How to use
What is Smart Lock feature and how do I set it on?
FAQ for Samsung mobile devices. Find more about 'What is Smart Lock feature and how do I set it on?' with Samsung Support.
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How to use
How to remove unwanted objects from photos on your Galaxy phone
FAQ for Samsung mobile devices. Find more about 'How to remove unwanted objects from photos on your Galaxy phone' with Samsung Support.
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How to use
How to adjust the font size and style on your Galaxy phone
FAQ for Samsung mobile devices. Find more about 'How to adjust the font size and style on your Galaxy phone' with Samsung Support.
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How to use
How to protect your Galaxy phone from installing smishing, pharming, and spy apps
FAQ for Samsung mobile devices. Find more about 'How to protect your Galaxy phone from installing smishing, pharming, and spy apps' with Samsung Support.
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How to use
How to use the TalkBack feature
FAQ for Samsung mobile devices. Find more about 'How to use the TalkBack feature' with Samsung Support.
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How to use
How to activate the Always On Display feature on your Galaxy phone
FAQ for Samsung mobile devices. Find more about 'How to activate the Always On Display feature on your Galaxy phone' with Samsung Support.
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How to use
What to do when your phone heats up
FAQ for Samsung mobile devices. Find more about 'What to do when your phone heats up' with Samsung Support.
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How to use
Tips to make the most out of your Galaxy phone's battery
FAQ for Samsung mobile devices. Find more about 'Tips to make the most out of your Galaxy phone's battery' with Samsung Support.
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How to use
How to reduce eye strain by using Dark mode on your Galaxy phone
FAQ for Samsung mobile devices. Find more about 'How to reduce eye strain by using Dark mode on your Galaxy phone' with Samsung Support.
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How to use
How to customise Samsung Keyboard Background
FAQ for Samsung mobile device. Find more about 'How to customise Samsung Keyboard Background' with Samsung Support.
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How to use
Removing Location Data from Photos in the Gallery
FAQ for Samsung mobile devices. Find more about 'Removing Location Data from Photos in the Gallery' with Samsung Support.
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How to use
The GPS location on my smartphone is inaccurate. How do I fix it?
FAQ for Samsung mobile devices. Find more about 'The GPS location on my smartphone is inaccurate. How do I fix it?' with Samsung Support.
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How to use
My Samsung smartphone is not recognizing fingerprints. How do I fix it?
FAQ for Samsung mobile devices. Find more about 'My Samsung smartphone is not recognizing fingerprints. How do I fix it?' with Samsung Support.
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How to use
What does IPX8-rated water resistance mean for my Galaxy Z Fold3 or Galaxy Z Flip3?
FAQ for Samsung mobile devices. Find more about 'What does IPX8-rated water resistance mean for my Galaxy Z Fold3 or Galaxy Z Flip3?' with Samsung Support.
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How to use
How has durability improved with the Galaxy Z Fold3 or Galaxy Z Flip3?
FAQ for Samsung mobile devices. Find more about 'How has durability improved with the Galaxy Z Fold3 or Galaxy Z Flip3?' with Samsung Support.
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How to use
How to troubleshoot when the Samsung phone display is unexpectedly grayscale
FAQ for Samsung mobile devices. Find more about 'How to troubleshoot when the Samsung phone display is unexpectedly grayscale' with Samsung Support.
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Battery
What to do if your Samsung Galaxy device is not charging
FAQ for Samsung mobile. Find more about 'What to do when mobile device has problem with charging, turning on, or boot loop' with Samsung Support.
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How to use
Will device NFC work if equipped with LED cover?
FAQ for Samsung Mobile. Find more about Will device NFC work if equipped with LED cover with Samsung Support.
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How to use
How to use the Continue apps on other devices feature
FAQ for Samsung mobile device. Find more about 'How to use the Continue apps on other devices feature' with Samsung Support.
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How to use
How to use the Emoji feature on your Galaxy phone
FAQ for Samsung mobile devices. Find more about 'How to use the Emoji feature on your Galaxy phone' with Samsung Support.
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How to use
How to activate my location and change settings for location permissions
FAQ for Samsung mobile devices. Find more about 'How to activate my location and change settings for location permissions' with Samsung Support.
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How to use
How to clear the app cache and data on your Galaxy phone
FAQ for Samsung mobile devices. Find more about 'How to clear the app cache and data on your Galaxy phone' with Samsung Support.
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How to use
How to use and configure a Mobile Hotspot on your Galaxy phone
FAQ for Samsung mobile devices. Find more about 'How to use and configure a Mobile Hotspot on your Galaxy phone' with Samsung Support.
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How to use
How to enable or disable Mobile data on your Galaxy phone
FAQ for Samsung mobile devices. Find more about 'How to enable or disable Mobile data on your Galaxy phone' with Samsung Support.
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How to use
How to create a GIF image from photos on your Galaxy phone
FAQ for Samsung mobile devices. Find more about 'How to create a GIF image from photos on your Galaxy phone' with Samsung Support.
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How to use
How to create or remove a Google account on your Galaxy phone
FAQ for Samsung mobile devices. Find more about 'How to create or remove a Google account on your Galaxy phone' with Samsung Support.
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Setting
How to remove lock screen ads
FAQ for Samsung Mobile. Find more about 'How to remove lock screen ads' with Samsung Support.
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Application
How to fix apps keep crashing and freezing
FAQ for Samsung Mobile. Find more about 'How to fix apps keep crashing and freezing' with Samsung Support.
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How to use
Using Quick Share on my Galaxy Device
FAQ for Samsung mobile device. Find more about 'Using Quick Share on my Galaxy Device' with Samsung Support.
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Bluetooth
How to troubleshoot when Bluetooth headset audio is unstable
FAQ for Samsung Mobile. Find more about how to troubleshoot when bluetooth headset audio is unstable with Samsung Support.
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Setting
How do I delete all of my personal information from my device?
FAQ for Samsung Mobile. Find more about how do i delete all of my personal information from my device with Samsung Support.
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Setting
Remove accounts from your Galaxy phone or tablet
FAQ for Samsung Mobile. Find more about remove accounts from your Galaxy phone or tablet with Samsung Support.
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SNS
Poor picture quality when sharing pictures to Instagram
FAQ for Samsung Mobile. Find more about poor picture quality when sharing pictures to instagram with Samsung Support.
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Call & Contacts
What to do when your Galaxy device is unable to make or receive calls
FAQ for Samsung Mobile. Find more about what to do when your galaxy device is unable to make or receive calls with Samsung Support.
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Network & WiFi
What to do when calls disconnect or there’s no network signal on your Galaxy device
FAQ for Samsung Mobile. Find more about what to do when calls disconnect or there’s no network signal on your Galaxy device with Samsung Support.
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Audio
What to do when there is no sound in my wired headphones
FAQ for Samsung Mobile. Find more about what to do when there is no sound in my wired headphones with Samsung Support.
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Setting
The proximity sensor is not working properly
FAQ for Samsung Mobile. Find more about the proximity sensor is not working properly with Samsung Support.
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Galaxy Apps
How to use Diagnostics in the Samsung Members app on your Galaxy device
FAQ for Samsung Mobile. Find more about how to use diagnostics in the samsung members app on your galaxy device with Samsung Support.
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How to use
How to set up and use Samsung Pass on your Galaxy phone
FAQ for Samsung mobile device. Find more about 'How to set up and use Samsung Pass on your Galaxy phone' with Samsung Support.
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How to use
How to use the Do not disturb mode on your Galaxy phone
FAQ for Samsung mobile device. Find more about 'How to use the Do not disturb mode on your Galaxy phone' with Samsung Support.
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How to use
How to update apps from the Galaxy Store and Play Store on your Galaxy phone
FAQ for Samsung mobile device. Find more about 'How to update apps from the Galaxy Store and Play Store on your Galaxy phone' with Samsung Support.
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How to use
How to make calls and send messages on other Galaxy devices
FAQ for Samsung mobile device. Find more about 'How to make calls and send messages on other Galaxy devices' with Samsung Support.
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How to use
How to set the weather widget location on your Galaxy phone
FAQ for Samsung mobile device. Find more about 'How to set the weather widget location on your Galaxy phone' with Samsung Support.
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How to use
How to block certain incoming calls on your Galaxy phone
FAQ for Samsung mobile device. Find more about 'How to block certain incoming calls on your Galaxy phone' with Samsung Support.
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How to use
Tips for increasing the battery runtime of your Samsung smartwatch
FAQ for Samsung mobile device. Find more about 'Tips for increasing the battery runtime of your Samsung smartwatch' with Samsung Support.
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How to use
How to change themes and icons on your Galaxy phone
FAQ for Samsung mobile device. Find more about 'How to change themes and icons on your Galaxy phone' with Samsung Support.
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How to use
How to activate and use Game Launcher on your Galaxy phone
FAQ for Samsung mobile device. Find more about 'How to activate and use Game Launcher on your Galaxy phone' with Samsung Support.
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How to use
How to turn your Galaxy phone's screen auto rotation on and off
FAQ for Samsung mobile device. Find more about 'How to turn your Galaxy phone's screen auto rotation on and off ' with Samsung Support.
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How to use
How to prevent the overheating of your Galaxy device
FAQ for Samsung mobile. Find more about How to prevent the overheating of your Galaxy device with Samsung Support.
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How to use
There is a gap between the screen and frame of my device
FAQ for Samsung Mobile. Find more about the gap between the screen and frame of your device with Samsung Support.
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How to use
What to do when the keys on your Galaxy device stop working
FAQ for Samsung Mobile. Find more about what to do when the keys on your Galaxy device stop working with Samsung Support.
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How to use
How to troubleshoot Camera app errors
FAQ for Samsung Mobile. Find more about how to troubleshoot Camera app errors with Samsung Support.
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Battery
Issues with wireless charging
FAQ for Samsung Mobile. Find more about issues with wireless charging with Samsung Support
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How to use
How to troubleshoot software update issues
FAQ for Samsung Mobile. Find more about how to troubleshoot software update issues with Samsung Support.
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Network & WiFi
How to troubleshoot Mobile data issues
FAQ for Samsung Mobile. Find out more about how to troubleshoot Mobile data issues with Samsung Support.
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How to use
What's new in ONE UI 4.0?
FAQ for Samsung Mobile. Find more about what’s new in ONE UI 4.0 with Samsung Support.
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Galaxy Apps
The display isn't working properly
FAQ for Samsung Mobile. Find more about what to do if the display isn't working properly with Samsung Support.
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Backup & Restore
How to troubleshoot when your device doesn't detect an SD card
FAQ for Samsung Mobile. Find out more about how to troubleshoot when your device doesn’t detect an SD card
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How to use
How to clean your Galaxy device
FAQ for Samsung Mobile. Find out more about how to clean your Galaxy device with Samsung Support.
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How to use
My device is shattered and there is a crack on my screen
FAQ for Samsung Mobile. Find more about what to do if your device is shattered or there is a crack on your screen with Samsung Support.
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How to use
Questions about ONE UI 4.0
FAQ for Samsung Mobile. Find more questions about ONE UI 4.0 with Samsung Support.
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Battery
Issues with wired charging
FAQ for Samsung Mobile. Find more about issues with wired charging with Samsung Support.
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How to use
How to reboot a frozen Galaxy device
FAQ for Samsung Mobile. Find more about how to reboot a frozen Galaxy device with Samsung Support.
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How to use
How to protect your Galaxy device from malware
FAQ for Samsung Mobile. Find more about how to protect your Galaxy device from malware with Samsung Support.
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How to use
I dropped my device in water
FAQ for Samsung Mobile. Find more about what to do if you drop your device in water with Samsung Support.
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How to use
What to do if my Galaxy phone camera does not focus on the subject?
FAQ for Samsung mobile device. Find more about 'What to do if my Galaxy phone camera does not focus on the subject?' with Samsung Support.
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How to use
How to change the screen mode or adjust the display color to your preference
FAQ for Samsung mobile device. Find more about 'How to change the screen mode or adjust the display color to your preference' with Samsung Support.
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How to use
What to do if the screen turns off while using the Galaxy phone?
FAQ for Samsung mobile device. Find more about 'What to do if the screen turns off while using the Galaxy phone?' with Samsung Support.
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How to use
What to do if your S Pen is often disconnected from your Galaxy phone
FAQ for Samsung mobile device. Find more about 'What to do if your S Pen is often disconnected from your Galaxy phone' with Samsung Support.
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How to use
What to do if your S Pen is not fully charged even though it is inserted into the S Pen slot for quite a long time
FAQ for Samsung mobile device. Find more about 'What to do if your S Pen is not fully charged even though it is inserted into the S Pen slot for quite a long time' with Samsung Support.
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How to use
How to find the S Pen Pro connected to your Galaxy Z Fold3 using SmartThings
FAQ for Samsung mobile device. Find more about 'How to find the S Pen Pro connected to your Galaxy Z Fold3 using SmartThings' with Samsung Support.
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How to use
How to set the display refresh rate on your Galaxy phone
FAQ for Samsung mobile. Find more about 'How to set the display refresh rate on your Galaxy phone' with Samsung Support.
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How to use
How to use the S22 Ultra S Pen and check its compatibility
FAQ for Mobile Devices. Find more about How to use the S22 S Pen and check its compatibility with Samsung Support.
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How to use
How to use AR Emoji Sticker
FAQ for Mobile devices. Find more about How to use AR Emoji Sticker with Samsung Support.
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How to use
What to do if your Touch Screen is not working properly
FAQ for Mobile Devices. Find more about What to do if your Touch Screen is not working properly with Samsung Support.
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How to use
What to do if your microphone or speaker is not working properly
FAQ for Mobile Devices. Find more about What to do if your microphone or speaker is not working properly with Samsung Support.
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How to use
How to make the most of Single Take with the Galaxy S22 AI Camera
FAQ for Mobile Devices. Find more about How to make the most of Single Take with the Galaxy S22 AI Camera with Samsung Support.
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How to use
What are the features of the Samsung clock?
FAQ for Mobile & Devices. Find more about What are the features of the Samsung clock with Samsung Support.
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How to use
How to play sound in both speakers and solve mute problems
FAQ for Mobile & Devices. Find more about How to play sound in both speakers and solve mute problems with Samsung Support.
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How to use
How to improve the vibration of your Galaxy S22 device
FAQ for mobile devices. Find more about How to Improve the Vibration of your Galaxy S22 Device.
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How to use
Know what the green dot at the top of your screen means
FAQ for Mobile Devices. Find out Know what the green dot at the top of your screen means with Samsung Support.
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How to use
How to use a second screen on your Tablet
FAQ for Mobile & Devices. Find more about How to use a second screen on your Tablet with Samsung Support.
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How to use
How to make the most out of Edge Panels
FAQ for Mobile Devices. Find more about How to make the most out of Edge Panels with Samsung Support.
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How to use
How to use Android Message on my Galaxy device
FAQ for Mobile Devices. Find more about How to use Android Message on my Galaxy device with Samsung Support.
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How to use
How to connect a Galaxy Watch to a smartphone
FAQ for Mobile Devices. Find more about How to connect a Galaxy Watch to a smartphone with Samsung Support.
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How to use
How to connect Galaxy Buds to other devices
Learn how to pair your Galaxy Buds with other devices.
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How to use
How to hide the navigation bar on Galaxy devices
FAQ for Mobile Devices. Find more about How to hide the navigation bar on Galaxy devices with Samsung Support.
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How to use
How to manage calls when multiple Bluetooth devices are connected
FAQ for Mobile Devices. Find more about How to manage calls when multiple Bluetooth devices are connected with Samsung Support.
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How to use
What is the foldable display and protective film on my smartphone?
FAQ for Mobile Devices. Find more about What is the foldable display and protective film on my smartphone with Samsung Support.
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How to use
What is the Galaxy Buds 360 audio feature?
FAQ for Mobile Devices. Find more about What is the Galaxy Buds 360 audio feature with Samsung Support.
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How to use
How to charge my Galaxy Buds
FAQ for Mobile Devices. Find more about How to charge my Galaxy Buds with Samsung Support.
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How to use
How do I change the display name of my Galaxy Buds?
FAQ for Mobile Devices. Find more about How do I change the display name of my Galaxy Buds with Samsung Support.
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How to use
How can I take a screenshot on my Galaxy Watch?
FAQ for Mobile Devices. Find more about How can I take a screenshot on my Galaxy Watch with Samsung Support.
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How to use
How can I make a payment with my Galaxy Watch?
FAQ for Mobile Devices. Find more about How can I make a payment with my Galaxy Watch with Samsung Support.
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How to use
How can I see the navigation bar on my Galaxy device?
FAQ for Mobile Devices. Find more about How can I see the navigation bar on my Galaxy device with Samsung Support.
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How to use
What is the Device care feature in Galaxy smartphones?
FAQ for Mobile Devices. Find more about What is the Device care feature in Galaxy smartphones with Samsung support.
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How to use
How to solve S Pen connection issues
FAQ for Mobile Devices. Find more about How to solve S Pen connection issues with Samsung Support.
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How to use
How can I find my watch and Buds using Galaxy Wearable?
FAQ for Mobile Devices. Find more about How can I find my watch and Buds using Galaxy Wearable with Samsung support.
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How to use
How to use Always On Display
FAQ for Mobile Devices. Find more about How to use Always On Display with Samsung Support.
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How to use
How to use Samsung DeX on the Galaxy S22
FAQ for Mobile Devices. Find more about How to use Samsung DeX on the Galaxy S22 with Samsung Support.
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How to use
What is Power saving mode on my Galaxy phone?
FAQ for Mobile Devices. Find more about What is Power saving mode on my Galaxy phone with Samsung Support.
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How to use
How to use Samsung Members Diagnostics
FAQ for Mobile Devices. Find more about How to use Samsung Members Diagnostics with Samsung Support.
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How to use
How to use Scroll Capture on a Galaxy smartphone
FAQ for Mobile Devices. Find more about How to use Scroll Capture on a Galaxy smartphone with Samsung Support.
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How to use
What is the Secure Folder and how can I use it?
FAQ for Mobile Devices. Find more about What is the Secure Folder and how can I use it with Samsung Support.
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How to use
How to use the Galaxy Z Fold4 Taskbar
FAQ for Mobile Devices. Find more about How to use the Galaxy Z Fold4 Taskbar with Samsung Support.
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How to use
What is the difference between Galaxy Z Fold3 and Galaxy Z Fold4?
FAQ for Mobile Devices. Find more about What is the difference between Galaxy Z Fold3 and Galaxy Z Fold4 with Samsung Support.
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How to use
What is the difference between Galaxy Z Flip3 and Galaxy Z Flip4?
FAQ for Mobile Devices. Find more about What is the difference between Galaxy Z Flip3 and Galaxy Z Flip4 with Samsung Support.
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How to use
What is the protective film on Galaxy Z Flip4 and Galaxy Z Fold4?
FAQ for Mobile Devices. Find more about What is the protective film on Galaxy Z Flip4 and Galaxy Z Fold4 with Samsung Support.
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How to use
What is the Flex mode of Galaxy Z Flip4 and Galaxy Z Fold4?
FAQ for Mobile Devices. Find more about What is the Flex mode of Galaxy Z Flip4 and Galaxy Z Fold4 with Samsung Support.
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How to use
How to use S Pen Pro on my Galaxy Z Fold4
FAQ for Mobile Devices. Find more about How to use S Pen Pro on my Galaxy Z Fold4 with Samsung Support.
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How to use
How to improve the Galaxy Z Flip4 battery life
FAQ for Mobile Devices. Find more about How to improve the Galaxy Z Flip4 battery life with Samsung Support.
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How to use
How to attach the protective film to the Galaxy Z Fold4
FAQ for Mobile Devices. Find more about How to attach the protective film to the Galaxy Z Fold4 with Samsung Support.
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How to use
What is the fast-charging feature for the Galaxy Z Flip4 and Galaxy Z Fold4?
FAQ for Mobile Devices. Find more about What is the fast-charging feature for the Galaxy Z Flip4 and Galaxy Z Fold4 with Samsung Support.
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How to use
Safety precautions when using a Galaxy device
FAQ for Mobile Devices. Find more about Safety precautions when using a Galaxy device with Samsung Support.
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How to use
How to automatically refresh the Samsung Galaxy weather widget through movement
FAQ for Mobile Devices. Find more about How to automatically refresh the Samsung Galaxy weather widget through movement with Samsung Support.
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How to use
How to use Galaxy device in an emergency to contact emergency contacts and view important medical information
FAQ for Mobile Devices. Find more about How to use Galaxy device in an emergency to contact emergency contacts and view important medical information with Samsung Support.
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How to use
How to change the language settings of each app in your Galaxy device
FAQ for Mobile Devices. Find more about How to change the language settings of each app in your Galaxy device with Samsung Support.
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How to use
How to select and view only the albums you want to see in Galaxy gallery
FAQ for Mobile Devices. Find more about How to select and view only the albums you want to see in Galaxy gallery with Samsung Support.
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How to use
How to connect your Galaxy device to other devices using Connected Devices
FAQ for Mobile Devices. Find more about How to connect your Galaxy device to other devices using Connected Devices with Samsung Support.
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How to use
How to use your Galaxy camera to add and edit a watermark for your photos
FAQ for Mobile Devices. Find more about How to use your Galaxy camera to add and edit a watermark for your photos with Samsung Support.
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Call & Contacts
How to turn off Emergency SOS function
FAQ for Mobile Devices. Find more about How to turn off Emergency SOS function with Samsung Support.
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Setting
How to add or remove buttons from quick setting panel
FAQ for Mobile Devices. Find more about How to add or remove buttons from Quick Setting panel with Samsung Support.
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Setting
How to find and remove duplicate files on your Galaxy device
FAQ for Mobile Devices. Find more about How to find and remove duplicate files on your Galaxy device with Samsung Support.
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How to use
How to use Samsung Video editor
FAQ for Mobile Devices. Find more about How to use Samsung Video editor with Samsung Support.
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Setting
How to solve screenshot errors on devices with Android 13 OS
FAQ for Mobile Devices. Find out How to solve screenshot errors on devices with Android 13 OS with Samsung Support.
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How to use
How to record, edit and share videos in 8K with your Galaxy device
FAQ for Mobile Devices. Find more about How to record, edit and share videos in 8K with your Galaxy device with Samsung Support.
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Network & WiFi
Network carriers that support 5G for Samsung Galaxy devices
With the power of 5G, enjoy lightning-fast speeds, reduced latency, and seamless connectivity. Discover if your area is covered by a 5G network.
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How to use
Use two hands with your Samsung Galaxy devices for maximum productivity
Using two hands to navigate your Galaxy devices will increase your productivity throughout the day.
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Troubleshoot NFC issues on Galaxy devices
NFC technology enables faster and more convenient in-person payments on Samsung Galaxy devices. If you encounter any issues with its functionality, there are steps you can take to troubleshoot the problem.
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Network & WiFi
How to run eSIM self-diagnostics for the Galaxy Watch series
If you're having trouble with the eSIM on your Galaxy watch, there are several possible solutions you can try at home.
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How to use
Navigate your Galaxy phone and Galaxy tablet using Multi control
Multi control lets you connect your Galaxy tablet to your Galaxy phone for convenient multitasking capabilities!
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Hardware
Frequently asked questions regarding the Galaxy Z Flip5 and Fold5 hinge technology
Use this guide to understand how the new Flex hinge technology in Galaxy Z Flip5 and Fold5 works.
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Power
Causes and solutions for when your Samsung Galaxy device gets warm
If you are unsure as to why your Samsung Galaxy device is giving off heat, we may be able to help identify a cause and a solution.
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Application
Galaxy device slows down, freezes, or displays ads after installing third-party apps
The Device care feature on your Galaxy device can be used to track down unwanted apps that may be causing ads or other issues.
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Camera
How to take a selfie with the Samsung Galaxy Z Flip5 FlexCam
Use this guide to learn how Samsung’s Galaxy Z Flip5 FlexCam enables users to effortlessly take selfies.
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Camera
Tips for taking clear close-up photos with Galaxy phones
Use the tips in this guide to achieve clear photos when using your Samsung Galaxy S23 series, Galaxy Z Fold5, and Galaxy Z Flip5 phones.
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How to use
How to clean your Samsung Galaxy device
Considering how dirt and germs accumulate on the devices we use every day, it is wise to learn how to clean your Samsung Galaxy device.
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Software Upgrade
Simplified app names in Galaxy One UI 6
Discover the streamlined experience of Samsung Galaxy One UI 6.0, where app names are simplified for enhanced usability. Explore Samsung's latest user interface updates, making your Android device even more user-friendly.
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How to use
Protect your Galaxy device with the Auto Blocker feature
A guide to discover effective strategies to safeguard your Samsung device with Auto Blocker. Learn how to prevent installing unauthorised apps, secure your device against malicious activity and enhance privacy and security.
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Hardware
Third-party products causing paint to peel off Galaxy devices
Use this guide to discover how third-party products can cause cosmetic damage to your Samsung Galaxy device.
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Call & Contacts
eSIM Contact saving function support discontinued
Learn how the discontinuation of the eSIM Contact saving function will affect where you store your contacts’ information.
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Galaxy Apps
Use the Samsung Find app to share your location with your friends, child, family, and other contacts
Learn how to use the Samsung Find app to share your location with friends, family, and other contacts.
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Galaxy Apps
Use the Samsung Find app to locate a lost device
Learn how to use the Samsung Find app to locate lost devices and track Samsung SmartTags.
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Galaxy Apps
Features of the Samsung Find app
Discover the various features of the Samsung Find app.
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How to use
How to set Generative wallpaper on Galaxy devices
Learn how to use generative wallpaper on the Galaxy S24.
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Multimedia
How to use Quick Share to share a file between phones
Learn how to use the Quick Share feature on your Galaxy S24.
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Camera
Enhanced zoom and Nightography on Galaxy devices
Discover the latest improvements in the enhanced zoom and nightography features included on the S24.
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Network & WiFi
Samsung Galaxy device's GPS signal is lost
Discover the causes of a lost GPS signal on a Galaxy device.
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Audio
How to use hearing aids with Samsung Galaxy devices
Discover how to use your hearing aids with your Galaxy device as well as how to use your device’s hearing enhancements features.
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Lock
Unlock Your Samsung Galaxy with a previous screen lock method
Discover how to unlock your Galaxy device with a previous screen lock method when you’ve forgotten your current PIN, password, or pattern.
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Hardware
Solid foreign object and water resistance rating (IP ratings) guide
Discover the features and meanings behind Ingress Protection (IP) ratings, which indicate a product's resistance to dust and water, helping you make informed decisions.
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Network & WiFi
What to do if you have a poor signal and cannot make calls on your Samsung Galaxy device
Learn some simple solutions for when your Galaxy device has a poor signal.
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Galaxy Apps
View your step count in Samsung Health
Learn to use Galaxy devices to track your step count in the Samsung Health app.
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Software Upgrade
How to update your Samsung Galaxy phone or tablet
Learn how to keep your Galaxy phone or tablet up-to-date.
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Setting
About the updated Edge Panel and accessing the Smart select feature
Discover how the redesigned Edge Panel has made accessing the Smart select feature more convenient.
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Audio
Sounds, vibrations, and notifications on your Samsung Galaxy devices
Personalise sounds, vibrations, and notification settings on your Samsung Galaxy devices to enhance your user experience.
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Battery
How to set the display of charging information on your Samsung Galaxy device
Learn how to customise the display of charging notifications.
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How to use
How to locate the digital User guide on your device
Learn how to locate your Galaxy device’s digital user manual on your device.
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Audio
Solutions for when your Galaxy phone won’t vibrate when receiving calls or notifications
Learn some troubleshooting solutions for when your Galaxy phone won’t vibrate when receiving calls or notifications.
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Power
What to do if your Samsung Galaxy device turns off unexpectedly
If your Galaxy device turns off suddenly, this guide offers troubleshooting steps to identify the cause and solutions to ensure that it stays powered on when you need it.
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How to use
How to pair a Galaxy Watch with your Samsung Galaxy device
Learn how to connect your Galaxy Watch to your Samsung Galaxy device with this step-by-step guide.
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Power
How to use the Wireless power sharing feature on your Galaxy Device
Learn how to use the Wireless power sharing feature to charge your Galaxy phone and other devices.
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Setting
How to use your Galaxy phone or Watch to manage notifications on your wearable device
Learn how to use your Galaxy phone and Galaxy Watch to enable and disable notifications on your wearable device.
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How to use
How to fix the “No SIM Card Detected” error on Samsung Galaxy devices
Learn how to fix the 'No SIM Card Detected' error on your Galaxy phone with this guide to resolve SIM card issues.
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Call & Contacts
How to set up Call settings on Android phone
How-to Guide for Samsung Mobile Device. Find more about How to set up Call settings on Android phone with Samsung Support.
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Backup & Restore
How I can backup/recover data if I may lose the device or device data is corrupted/lost?
Find more about 'How do I backup and restore data on my Galaxy device?' with Samsung Support.
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Application
Does Samsung Notes support a PC program?
Explore useful information about your Mobile, TV & AV, Home Appliance and other Samsung products or apps/solutions with the Support page at Samsung New Zealand!
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Setting
How do I find the user manual and basic how to tips for my device?
Explore useful information about your Mobile, TV & AV, Home Appliance and other Samsung products or apps/solutions with the Support page at Samsung New Zealand!
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Backup & Restore
How to use Samsung Smart Switch to transfer the data between two Samsung devices
How to use Samsung Smart Switch to transfer the data between two Samsung devices
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How to use
The card image I see in Samsung Pay does not match my physical card. Why?
Explore useful information about your Mobile, TV & AV, Home Appliance and other Samsung products or apps/solutions with the Support page at Samsung New Zealand!
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Setting
How do I enable predictive text on my phone?
Find more about 'How can I personalise and turn predictive text on and off on my Samsung Galaxy device?' with Samsung Support.
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How to use
Secure Folder > What is Secure folder?
Explore how to use Secure Folder to protect your private contents/apps on your Samsung mobile device & get your product support at Samsung New Zealand with FAQs!
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How to use
Secure Folder > How to create Secure Folder?
Explore how to use Secure Folder to protect your private contents/apps on your Samsung mobile device & get your product support at Samsung New Zealand with FAQs!
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Application
Smart Switch in Samsung Galaxy S3
Smart Switch in Samsung Galaxy S3
Manuals & Downloads
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