My screen isn't rotating when I move my device onto its side

Your device uses an internal accelerometer to determine which way round it is held. If Auto rotate is turned on, your device will automatically rotate the screen when you move between portrait and landscape mode. If you're having difficulty activating Auto rotate, we recommend doing the following checks.

Please note: not all apps work in both potrait and landscape mode. If the app you're using doesn't support an orientation, it will not change when you move your device.

Don't touch the screenClick to Expand

Make sure that you're not touching the screen when turning your device. The screen won't rotate if you're touching it.

Turn Auto rotate on and offClick to Expand
1 Swipe down from the top of the screen to access your quick settings
My screen isn't rotating when I move my device onto its side
2 Tap Auto rotate

Please note: on some devices this could appear as Screen rotation or Portrait/Landscape

My screen isn't rotating when I move my device onto its side
Check for software updatesClick to Expand

Software updates are released regularly. It's recommended to keep your device software up to date. Your device will send you a notification when there is an update available but you can also check in your settings.

1 Open the Settings app
My screen isn't rotating when I move my device onto its side
2 Tap Software update
My screen isn't rotating when I move my device onto its side
3 If your device needs updating, tap Download and install

Please note: depending on your mobile plan, downloading via mobile networks may result in extra charges. It's recommended to download software updates via Wi-Fi if possible.

My screen isn't rotating when I move my device onto its side
Turn your device off and on againClick to Expand

Issues with your device can often be fixed by turning your device off and then on again.

Test your accelerometerClick to Expand

If you believe that your accelerometer is damaged, you can perform a test to check how it is functioning.

1 Open the Phone app
My screen isn't rotating when I move my device onto its side
2 Dial *#0*#
My screen isn't rotating when I move my device onto its side
3 Tap Sensor
My screen isn't rotating when I move my device onto its side
4 Move your phone around. The details about the Accelerometer Sensor should adjust to the direction of movement

Please note: if you aren't seeing any changes as you move your device, please contact Samsung Support

My screen isn't rotating when I move my device onto its side

If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.

 

This allows us to take a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.

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