My screen isn't rotating when I move my device onto its side

Your device uses an internal accelerometer to identify which way round it is held. If the accelerometer is damaged - for example if you drop your phone - your device may have difficulty recognising when it is turned.

However, before sending your device for repair, we recommend doing the following checks:

1 Make sure you're not touching the screen when the problem occurs. The device won't shift if you are touching the screen.
2 Check that you have screen rotation enabled. If your device is in Portrait Mode, it won't rotate. Use your finger to drag down the notifications menu, and tap 'Portrait Mode' or 'Screen Rotation'

If you don't see 'Portrait Mode' or 'Screen Rotation' immediately on the notifications menu, either drag your finger down again (older models) or swipe the menu to the right (newer models) to see the full menu

My screen isn't rotating when I move my device onto its side  My screen isn't rotating when I move my device onto its side My screen isn't rotating when I move my device onto its side 

3 Check for software updates. Software updates are released regularly. We recommend you always keep your software up to date. You can do this by going to Settings > More> About device
4 If you haven't already, turn your device off and on again.
5 If you are unsure whether the issue is with the accelerometer, there are a number of apps on the Play Store that test your device's hardware, including the accelerometer. This might help you determine whether this is the cause of the issue

If you have tried all of the above, and your auto-rotate still isn't working, you may need to get in touch. You can find our contact details at the bottom of the page.

Thank you. Glad we were able to help. Your feedback helps us provide better support

Not finding what you're looking for? We're here to help.

Online

Twitter

Tweet us | 9am - 9pm, 7 days a week

Facebook Messenger

We are here to chat | 9am - 9pm, 7 days a week

Smartphone support | 24 hours, 7 days a week
All product support | 8am - 10pm, 7 days a week
SmartThings | 9am - 5:30pm, Mon - Fri

Email

We'll respond within 24 hours of your request

Email Samsung Shop

For new and existing orders

Order Status & Tracking

Login to get an update on your Samsung Shop order

SmartThings Support

Help with Hubs, Kits, Sensor and Outlets

Track my repair

Check the status of your repair with Samsung

Call

0330 726 7864General Support

Smartphone support | 24 hours, 7 days a week
All product support | 8am - 10pm, 7 days a week

0330 726 2677B2B Support

For business support
8am - 6pm, Mon - Fri

0330 726 7467Samsung Shop

For new and existing orders:
8am - 10pm, 7 days a week

Calls to 0330 numbers cost no more than calls to geographic numbers (01 or 02).
Calls from landlines and mobiles are included in free call packages.
Call charges are subject to change and this information is provided as a reference only.
Calls maybe recorded for training and quality purposes.
For information on how we collect and use your details, please refer to our Privacy policy.

* For any printer related enquiries please visit the HP website.

Contact Us