My screen isn't rotating when I move my device onto its side
Your device uses an internal accelerometer to determine which way round it is held. If Auto rotate is turned on, your device will automatically rotate the screen when you move between portrait and landscape mode. If you're having difficulty activating Auto rotate, we recommend doing the following checks.
Please note: not all apps work in both potrait and landscape mode. If the app you're using doesn't support an orientation, it will not change when you move your device.
Make sure that you're not touching the screen when turning your device. The screen won't rotate if you're touching it.
Please note: on some devices this could appear as Screen rotation or Portrait/Landscape
Software updates are released regularly. It's recommended to keep your device software up to date. Your device will send you a notification when there is an update available but you can also check in your settings.
Please note: depending on your mobile plan, downloading via mobile networks may result in extra charges. It's recommended to download software updates via Wi-Fi if possible.
Issues with your device can often be fixed by turning your device off and then on again.
If you believe that your accelerometer is damaged, you can perform a test to check how it is functioning.
Please note: if you aren't seeing any changes as you move your device, please contact Samsung Support
If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.
This allows us to take a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.
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