How do I use Kids Mode?

Kids Home (called Kids Mode on devices running operating systems under Android 9)  is a safe mode for your phone or tablet, tailored for use by children. It sets up a separate child-friendly home screen protected by a PIN with the ability to add profiles for six different children.

 

You can monitor screen time, set play time limits, and add apps from Galaxy Apps for Kids. You can also set it up so that your child is able to call approved contacts (e.g. parents or grandparents only) within the app. 

 

Video Alternative Text

Which devices have Kids Home or Kids Mode?Click to Expand

Kids Mode can be downloaded onto all Galaxy Note, S, A and J smartphones from 2015 onwards, and all tablets. Note that the Tab E 9.6 only currently supports an older version of Kids Mode.

 

On devices running Android 9.0, Kids Mode is called Kids Home, and can be accessed from the drop down menu.

How do I get Kids Mode or Kids Home on my smartphone or tablet?Click to Expand

You can download Kids Mode from the Galaxy Apps app on your Samsung device. 

 

On devices running Android 9.0, Kids Mode is called Kids Home, and can be accessed from the drop down menu.

How do I change my PIN?Click to Expand

When you first install Kids Mode or set up Kids Home, you will be asked to enter a four digit PIN.  You can open it without a PIN, but need to enter the PIN to exit  or to make any changes to the Settings or Permissions.

 

You can change the PIN by going into Kids Home or Kids Mode:

 

Kids Mode/Kids Home > menu (this may show as three dots) > Parental control > Enter your existing pin > menu (this may show as three dots) > Settings > Change PIN for Kids Home.

 

Or

 

Kids Mode/Kids Home > Settings cog > menu (this may show as three dots) > Change PIN.

I've forgotten my PIN and can't get outClick to Expand

If you have forgotten your PIN and you are in Kids Mode or Kids Home, click the 'Exit' icon on the bottom right corner

 

You will be prompted to enter your PIN. After you have entered your PIN incorrectly five times in a row, your device will bring up your Samsung Account login screen. Enter your Samsung account password and you will have the option to reset the PIN.

 

If you don't know your Samsung password, you can reset it here.  

 

If you're still having difficulty getting out of it, you can uninstall Kids Mode by turning off your device, then restarting in Safe Mode and uninstalling the Kids Mode app.

Set a daily play time limitClick to Expand

You can set a daily play time limit on the device by going into Kids Mode or Kids Home, then:

 

Settings cog > Daily Playtime limit or Timer

Or

menu (this may show as three dots) > Parental control > Enter your existing pin > Set daily playtime

 

You can set different daily limits for weekdays and weekends, or choose to set no limit.  

Add or delete contactsClick to Expand

PLEASE NOTE: the ability to access contacts or make calls is only available on devices with a SIM card. It is not available on Wi-Fi only tablets. 

By default, no contacts are available in Kids Mode or Kids Home.

 

When setting up, you will be asked for permission for the app to access your contacts and phone. Tap ACCEPT to allow the ability to make calls or DENY if you don't need this option. You will also need to add each permissable contact individually.

 

To add a contact, you will need to go into Kids Mode or Kids Home:

 

Settings cog > Contacts > Add

Or

menu (this may show as three dots) > Parental control > Enter your existing pinContacts > Add. You will now be able to select contacts to add from your contacts list.

 

To delete a contact from the list, go into Kids Mode (Kids Home), tap the Settings cog on the bottom left corner, tap Contacts, then DELETE. You will now be able to delete contacts from the list.

Make callsClick to Expand

PLEASE NOTE: the ability to access contacts or make calls is only available on devices with a SIM card. It is not available on Wi-Fi only tablets. 

Your child can make calls within by tapping My Phone, and then tapping the icon of the contact that they wish to call.

 

Note that you need to add a contact into Kids Mode or Kids Home and give permission for the app to use contacts and phone before it can be used (see the instructions above).

 

Note that call options are simplified to make it easier for children to use it.  The call to the contact will start as soon as the icon is pressed. Simply press the icon, then hold the phone up to your ear to make the call.

 

We suggest making sure that you practice it with your children (especially younger ones) so they are familiar with the interface. 

Adding and using appsClick to Expand

You can add apps by going into Kids Mode or Kids Home and tapping Galaxy Apps for Kids, tap the app you wish to download and then entering your PIN.

 

You can view your child's app activity by going into Kids Mode or Kids Home, then choosing:

settings cog > Charts > Apps

Or

menu (this may show as three dots) > Parental control > Enter your existing pinActivity

If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.


This allows us to a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.

Thank you. Glad we were able to help. Your feedback helps us provide better support

Not finding what you're looking for? We're here to help.

Online

Twitter

Tweet us | 9am - 9pm, 7 days a week

Facebook Messenger

We are here to chat | 9am - 9pm, 7 days a week

Smartphone support | 24 hours, 7 days a week
All product support | 8am - 10pm, 7 days a week
SmartThings | 9am - 5:30pm, Mon - Fri

Email

We'll respond within 24 hours of your request

Email Samsung Shop

For new and existing orders

Order Status & Tracking

Login to get an update on your Samsung Shop order

SmartThings Support

Help with Hubs, Kits, Sensor and Outlets

Track my repair

Check the status of your repair with Samsung

Call

0330 726 7864General Support

Smartphone support | 24 hours, 7 days a week
All product support | 8am - 10pm, 7 days a week

0330 726 2677B2B Support

For business support
8am - 6pm, Mon - Fri

0330 726 7467Samsung Shop

For new and existing orders:
8am - 10pm, 7 days a week

Calls to 0330 numbers cost no more than calls to geographic numbers (01 or 02).
Calls from landlines and mobiles are included in free call packages.
Call charges are subject to change and this information is provided as a reference only.
Calls maybe recorded for training and quality purposes.
For information on how we collect and use your details, please refer to our Privacy policy.

* For any printer related enquiries please visit the HP website.

Contact Us