SM-A715F/DS
SM-A715F/DSSolutions & Tips
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How to use
How to self-repair your charging port
Learn how to self-repair your charging port
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Lock
I inserted a new SIM card and now it is asking me for a PIN or unlock code to unlock it
FAQ for Samsung mobile phones. Find more about "I inserted a new SIM card and now it's asking me for a PIN or unlock code to unlock it." with Samsung Support.
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How to use
How do I turn on the Developer Options menu on my Samsung Galaxy device?
FAQ for Samsung mobile phones. Find more about "How do I turn on the Developer Options menu on my Samsung Galaxy device?" with Samsung Support.
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Setting
How do I enable and disable the Screen Reader on my Samsung Galaxy smartphone?
FAQ for Samsung Mobile Device. Find more about 'How do I enable and disable Voice Assistant (TalkBack) on my Samsung Galaxy smartphone?' with Samsung Support
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Setting
How do I find the IMEI, model number and serial number for a Samsung Galaxy device?
FAQ for Samsung mobile phones. Find more about How do I find the IMEI, model number and serial number for a Samsung Galaxy phone? with Samsung Support.
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Lock
What is Find My Mobile and how can I use it to locate, lock or wipe my device?
No need to panic. Easily find your lost phone by visiting the Samsung Find website. You can also lock, ring, and wipe your data remotely.
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Network & WiFi
My Galaxy smartphone has frozen, how do I restart it?
FAQ for Samsung Mobile Device. Find more about 'My Galaxy smartphone has frozen, how do I restart it?' with Samsung
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Software Upgrade
How can I check what version of Android I have on my device?
Android is the operating system used on Galaxy smartphones and tablets. Find out which version of Android your device is running.
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Backup & Restore
How do I perform a factory reset on my mobile device?
FAQ for Samsung mobile phones. Find more about How do I perform a factory reset on my mobile device? with Samsung Support.
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Setting
How do I clear the cache on my device?
Find out how to clear the cache on your device to free up storage space and improve performance.
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Network & WiFi
How do I turn international data roaming on or off on my Samsung Galaxy device?
Find out how to turn international data roaming off or on with your Samsung Galaxy Android phone with our easy guide and instructions.
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Samsung Apps
How do I set up or log into my Samsung Account?
FAQ for Samsung mobile phones. Find more about "How do I set up or log into my Samsung Account on my Samsung smartphone?" with Samsung Support.
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Software Upgrade
How to update the software on a Galaxy smartphone or tablet
Learn how to check for operating system updates and security updates on your Samsung Galaxy device here.
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How to use
I smashed my screen and can't use the touchscreen. Is there any way to access my data?
Find out how to recover data from your Galaxy device if the screen is not working properly. Even if your screen is smashed, you can back up or transfer your data remotely using Find My Mobile or via USB.
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Application
What is the Secure Folder and how do I use it?
Find out how you can set up and use the Secure Folder on your Samsung Galaxy device
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Multimedia
Where can I find downloaded files on my Samsung Galaxy smartphone?
FAQ for Samsung mobile phones. Find more about Where can I find downloaded files on my Samsung Galaxy smartphone? with Samsung Support.
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Application
I'm having difficulty connecting to or using Android Auto
FAQ for Samsung Mobile Device. Find more about 'I'm having difficulty connecting to or using Android Auto' with Samsung Support
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Application
How do I get Fortnite on my Samsung Galaxy device?
Find out how to download, install, and play Fortnite on your Samsung Galaxy smartphone or tablet.
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Setting
How do I use Kids Mode?
Find out more about using Kids Mode with Samsung Support
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How to use
How do I transfer my data from my iOS device to my new Samsung Galaxy?
Learn how to transfer your data from an iPhone to a Samsung Galaxy smartphone with our easy video guide, instructions, and Smart Switch App.
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How to use
How do I transfer my data from my old Android phone to my new one?
Find out more about switching your Android device with Samsung Support
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Hardware
What phones are compatible with the Galaxy Watch?
Find more about What phones are compatible with the Galaxy Watch? with Samsung Support.
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How to use
How do I install a SIM or memory card on my Galaxy device?
Learn how to install, change, insert or remove your SIM or SD memory card on your Samsung Galaxy phone using our easy guide and instructions.
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Samsung Apps
What is Smart Switch and how do I use it?
FAQ for Samsung mobile phones. Find out more about "What is Samsung Smart Switch and how do I use it?" with Samsung Support.
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How to use
How can I view my Samsung smartphone screen on my TV?
Find out how to view your Samsung smartphone screen on your TV.
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Call & Contacts
How do I manage my contacts?
FAQ for Samsung mobile phones. Find more about How do I manage my contacts? with Samsung Support.
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How to use
How do I backup my smartphone to my PC or Mac?
Find out more about 'How do I backup my smartphone to my PC or Mac?' with Samsung Support
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Backup & Restore
How do I backup and restore data on my Galaxy device?
FAQ for Samsung smartphones. Find out more about 'How do I backup and restore data on my Galaxy device?' with Samsung Support
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How to use
How do I use the Samsung Members App?
Find out how to use the Samsung Members app.
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Application
What to do if Google Play Store will not load or download apps
FAQ for Samsung mobile phones. Find out more about "What to do if Google Play Store will not load or download apps" with Samsung Support.
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Network & WiFi
I can't connect to Wi-Fi on my Samsung Galaxy device
FAQ for Samsung mobile phones. Find out more about "I can't connect to Wi-Fi on my Samsung Galaxy device" with Samsung Support.
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Setting
How to start my Galaxy device in Safe mode
FAQ for Samsung mobile phones. Find out more about How to start my Galaxy device in Safe mode with Samsung Support.
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Battery
What to do if your Samsung Galaxy device is not charging
If your Galaxy smartphone is not charging properly, there are a few troubleshooting steps you can try to help resolve the issue without having to send your phone in for a service.
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How to use
How do I use the Samsung Music app?
FAQ for Samsung smartphones. Find more about 'How do I use the Samsung Music app?' with Samsung Support.
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Hardware
What to do if the screen on your device is flickering
Find out what you can do if the screen of your Samsung Galaxy device is flickering
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Audio
What to do if the sound on your Galaxy smartphone is not working properly
FAQ for Samsung mobile phones. Find more about What to do if the sound on your Galaxy smartphone is not working properly with Samsung Support.
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Samsung Apps
How to add an Outlook calendar to the Calendar app
FAQ for Samsung mobile phones. Find more about How to add an Outlook calendar to the Calendar app with Samsung Support.
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How do I get Samsung Pay Card?
Find more about 'How do I get Samsung Pay Card?' with Samsung Support
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How to use
How do I use an SD card with my Galaxy device?
FAQ for Samsung mobile devices. Find more about ' How do I use an SD card with my Galaxy device?' with Samsung Support.
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Network & WiFi
How to activate Wi-Fi Calling on a Galaxy smartphone
Wi-Fi Calling lets you make calls from your phone using a Wi-Fi network. Learn how to turn it on from your Samsung Galaxy phone with our easy guide.
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Message
How to remove voicemail notifications
Find out how to remove a notification for a voicemail that you have already listened to on your Galaxy smartphone.
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How to use
How to use or manage dual SIM cards
Find out how to choose which SIM card is the default SIM card for mobile data usage on your Galaxy smartphone.
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Hardware
How much will it cost to repair my phone screen?
FAQ for Samsung mobile devices. Find out more about How much will it cost to repair my phone screen? with Samsung Support.
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How to use
Record and capture your Galaxy phone screen
Learn how to screen record and screen capture on your Samsung Galaxy phone using our easy to follow guide and instructions.
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Samsung Apps
Samsung smart switch
https://www.samsung.com/uk/support/mobile-devices/smart-switch-app/
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Setting
What do the different indicator icons mean on your Galaxy phone
FAQ for Samsung mobile phones. Find more about “What do the different indicator icons mean on your Galaxy phone” with Samsung Support.
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How to use
How can I recover deleted photo?
Find out how to recover, retrieve, or restore a deleted photo on your Samsung Galaxy phone gallery with our easy guide and instructions.
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How to use
How to troubleshoot the microphone of your Galaxy phone when it does not recognise a voice well
FAQ for Samsung mobile phones. Find more about how to troubleshoot the microphone of your Galaxy phone when it does not recognise a voice well with Samsung Support.
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Software Upgrade
How to update latest software for your Galaxy mobile device
FAQ for Samsung Mobile. Find more about 'How to update latest software for your Galaxy mobile device' with Samsung Support.
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Call & Contacts
What to do when your Galaxy device is unable to make or receive calls
FAQ for Samsung Mobile. Find more about what to do when your galaxy device is unable to make or receive calls with Samsung Support.
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Setting
My device displays a water drop icon and will not charge
FAQ for Samsung Mobile. Find more about my device displays a water drop icon and will not charge with Samsung Support.
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How to use
How to use an eSIM with your Galaxy phone
Find out more about how to use an eSIM with your galaxy phone
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How to use
How to turn on or hide your caller ID
Find out more about how to turn on or hide your phone number and name when calling someone from your galaxy smartphone.
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How to use
Registering your Samsung product
FAQ for Samsung mobile devices. Find more about 'Registering your Samsung product' with Samsung Support
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How to use
How to scan QR code on your Galaxy phone or tablet
Learn how to scan a QR code on your Samsung Galaxy phone or tablet with our easy guide and instructions.
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How to use
What is the Secure Folder and how can I use it?
FAQ for Mobile Devices. Find more about What is the Secure Folder and how can I use it with Samsung Support.
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How to use
What is Other storage on your Galaxy phone
Find out more about the other category in your Samsung Galaxy phone’s internal storage and how to delete files from it with our guide and instructions.
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How to use
How to transfer data from an iPhone or iPad to a new Galaxy device with Smart Switch
FAQ for Mobile Devices. Find more about How to transfer data from an iPhone or iPad to a new Galaxy deice with Smart Switch
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Battery
Why is my new Samsung Galaxy phone battery draining so fast?
FAQ for Samsung Mobile. Find more about "What to do if the battery of a new phone seems to be drained faster?" with Samsung Support
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How to use
How can I personalise and turn predictive text on and off on my Samsung Galaxy device?
Predictive text suggests words as you type on your Samsung Galaxy device. Learn how to turn it on and off as well as how to personalise it here.
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How to use
How to backup and restore contacts on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to backup and restore contacts on your Samsung Galaxy smartphone with Samsung Support.
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How to use
How to enable and disable app notifications on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to enable and disable app notifications on your Samsung Galaxy smartphone with Samsung Support.
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How to use
How to force reboot your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to force reboot your Samsung Galaxy smartphone with Samsung Support.
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How to use
How to set a custom ringtone for a contact on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to set a custom ringtone for a contact on your samsung galaxy smartphone with Samsung Support.
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How to use
How to block and unblock contacts on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to block and unblock contacts on your Samsung Galaxy smartphone with Samsung Support.
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How to use
How to check for and schedule software updates on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to check for and schedule software updates on your Samsung Galaxy smartphone with Samsung Support.
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How to use
How to use the ‘Battery and device care’ feature of your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to use the ‘Battery and device care’ feature of your Samsung Galaxy smartphone with Samsung Support.
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How to use
How to import and export contacts on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to import and export contacts on your Samsung Galaxy smartphone with Samsung Support.
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How to use
How to view, edit and save contacts on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to view, edit and save contacts on your Samsung Galaxy smartphone with Samsung Support.
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How to use
How to update software
FAQ for Samsung Mobile. Find more about how to update software with Samsung Support.
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How to use
How to ensure optimum charging
FAQ for Samsung Mobile. Find more about how to ensure optimum charging with Samsung Support.
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How to use
How to optimize your smartphone’s performance and avoid heating
FAQ for Samsung Mobile. Find more about how to optimize your smartphone’s performance and avoid heating with Samsung Support.
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How to use
How to optimize network connectivity
FAQ for Samsung Mobile. Find more about how to optimize network connectivity with Samsung Support.
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How to use
How to set a picture or video as the ‘call background’ on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to set a picture or video as the ‘call background’ on your Samsung Galaxy smartphone with Samsung Support.
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How to use
How to use custom flash notifications on your Samsung smartphone
FAQ for Samsung Mobile. Find more about how to use custom flash notifications on your Samsung smartphone with Samsung Support.
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How to use
How to use the ‘screen recording’ feature on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to use the ‘screen recording’ feature on your Samsung Galaxy smartphone with Samsung Support.
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How to use
How to enable ‘Dolby Atmos’ sound on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to enable ‘Dolby Atmos’ sound on your Samsung Galaxy smartphone with Samsung Support.
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How to use
How to enable/disable the ‘call forwarding’ feature in your Samsung Galaxy Smartphone
FAQ for Samsung Mobile. Find more about how to enable/disable the ‘call forwarding’ feature in your Samsung Galaxy Smartphone with Samsung Support.
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How to use
How to enable/disable the ‘call waiting’ feature in your Samsung Smartphone
FAQ for Samsung Mobile. Find more about how to enable/disable the ‘call waiting’ feature in your Samsung Smartphone with Samsung Support.
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How to use
How to ensure seamless performance of your Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to ensure seamless performance of your Galaxy smartphone with Samsung Support.
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How to use
How to optimize charging of your Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to optimize charging of your Galaxy smartphone with Samsung Support.
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How to use
How to view call logs on your Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to view call logs on your Galaxy smartphone with Samsung Support.
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How to use
What is this Proximity Sensor on your Samsung smartphone
FAQ for Samsung Mobile. Find more about what is this Proximity Sensor on your Samsung smartphone with Samsung Support.
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How to use
How to take screenshots using the edge panel of your Samsung smartphone
FAQ for Samsung Mobile. Find more about how to take screenshots using the edge panel of your Samsung smartphone with Samsung Support.
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How to use
How to take screenshots with a ‘palm swipe’ on your Samsung smartphone
FAQ for Samsung Mobile. Find more about how to take screenshots with a ‘palm swipe’ on your Samsung smartphone with Samsung Support.
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How to use
How to check the battery percentage on your Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to check the battery percentage on your Galaxy smartphone with Samsung Support.
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Network & WiFi
How do I set up my Google account on my Samsung Galaxy device?
FAQ for Samsung Mobile Device. Find more about 'How do I set up my Google account on my Samsung Galaxy device?' with Samsung
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Application
What is the S Health app?
FAQ for Samsung Mobile Device. Find more about 'What is the S Health app?' with Samsung
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Setting
How do I turn off iMessage on my old iPhone before I switch to my new Samsung device?
FAQ for Samsung Mobile Device. Find more about 'How do I turn off iMessage on my old iPhone before I switch to my new Samsung device?' with Samsung
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Network & WiFi
How do I check and manage my data usage?
FAQ for Samsung Mobile Device. Find more about 'How do I check data usage on my Samsung Galaxy device?' with Samsung Support.
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Application
How to back up or restore WhatsApp data
FAQ for Samsung mobile phones. Find more about "How to back up or restore WhatsApp data" with Samsung Support.
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Setting
What is Smart Lock and how do I use it?
FAQ for Samsung Mobile Device. Find more about 'What is Smart Lock and how do I use it?' with Samsung Support
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Application
Where can I find the Google Play Store on my Samsung Galaxy device?
FAQ for Samsung mobile phones. Find more about "Where can I find the Google Play Store on my Samsung Galaxy device?" with Samsung Support.
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Application
How do I stop my children from making in-app purchases on my Samsung Galaxy device?
FAQ for Samsung Mobile Device. Find more about 'How do I stop my children from making in-app purchases on my Samsung Galaxy device?' with Samsung Support
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Backup & Restore
What is Samsung Cloud and how do I use it to backup or restore my data?
FAQ for Samsung Mobile Device. Find more about 'What is Samsung Cloud and how do I use it to backup or restore my data?' with Samsung Support.
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Bluetooth
What are the different types of USB cables?
FAQ for Samsung Mobile Device. Find more about 'What are the different types of USB cables?' with Samsung
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Power
My device is charging slowly, not switching on or keeps restarting
FAQ for Samsung mobile phones. Find more about "My device is charging slowly , not switching on or keeps restarting" with Samsung Support.
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Application
What is NFC and how do I use it?
Find more about What is NFC and how do I use it? with Samsung Support.
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Camera
How do I take a motion panorama with the camera on my device?
Find more about 'How do I take a motion panorama with the camera on my device?' with Samsung Support.
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Lock
What lock methods can I use on my Samsung Galaxy device?
FAQ for Samsung smartphones. Find out more about 'What lock methods can I use on my Samsung Galaxy device?' with Samsung Support.
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Application
What is Bixby and how do I use it?
FAQ for Samsung mobile phones. Find more about 'What is Bixby and how do I use it?' with Samsung Support.
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Call & Contacts
How do I use the call functions on my device?
FAQ for Samsung mobile phones. Find more about "How do I use the call functions on my device?" with Samsung Support.
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How to use
How do I manage notifications on my device?
Find out more about 'How do I manage notifications on my device?' with Samsung Support
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Battery
What is Emergency Mode and how do I use it?
Find out more about Emergency Mode with Samsung Support
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Battery
How to use Wireless PowerShare
FAQ for Samsung mobile phones. Find more about “How to use Wireless PowerShare” with Samsung Support.
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Samsung Apps
What is Samsung Pass and how do I use it?
Find out more about Samsung Pass with Samsung Support
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How do I set up my new smartphone?
Find out more about setting up your new Galaxy smartphone with Samsung Support
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How to use
What is Device Care and how do I use it?
FAQ for Samsung Mobile Devices. Find more about 'What is Device Care and how do I use it?' with Samsung Support.
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Message
How do I use the keyboard on my phone?
Find out more about how to use the keyboard with your Samsung phone
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Setting
How to use security settings on your phone
Find out more about security settings with Samsung Support
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Battery
Charging your smartphone or tablet
Find out more about charging your mobile device including Fast Charging, Wireless Charging and Wireless PowerShare.
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Setting
How do I use the Do not Disturb feature?
FAQ for Samsung smartphones. Find more about 'How do I use the Do not Disturb feature?' with Samsung Support.
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Setting
How do I set up one handed mode on my Galaxy device?
FAQ for Samsung smartphones. Find out more about setting up One-handed mode with Samsung support
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Network & WiFi
What is 5G and how do I use it?
Find out more about 5G with Samsung Support
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How to use
What are Multi Windows and how do I use them?
FAQ for Samsung mobile. Find more about 'What are Multi Windows and how do I use them?' with Samsung Support.
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How to use
What is AR (Augmented Reality) Emoji and how do I use it?
FAQ for Samsung smart phones and tablets. Find more about 'What is AR (Augmented Reality) Emoji and how do I use it?' with Samsung Support.
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Camera
What is the Hyperlapse camera mode and how do I use it?
FAQ for Samsung smart phone. Find more about 'What is the Hyperlapse camera mode and how do I use it?' with Samsung Support.
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Camera
What is Hyperlapse mode and how do I use it?
Fin more about 'What is Hyperlapse mode and how do I use it?' with Samsung Support
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Camera
What is Panorama mode and how do I use it?
FAQ for Samsung mobile. Find more about 'What is Panorama mode and how do I use it?' with Samsung Support.
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How to use
How do I enable Always On Display?
FAQ for Samsung mobile phones. Find out more about How do I enable Always On Display with Samsung Support.
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How to use
How to set up Dual Messenger
Find out more about 'How to set up Dual Messenger' with Samsung Support
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How to use
How do i pair and set up my Galaxy Buds?
Find out more about 'How do I pair and set up my Galaxy Buds?' with Samsung Support
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Hardware
SIM cards and expandable storage on the Galaxy Note10
FAQ for Samsung Galaxy Note10. Find more about 'SIM cards and expandable storage on the Galaxy Note10' with Samsung Support.
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How to use
How do I back up my smartphone to my PC or Mac?
Find out more about 'How do I backup my smartphone to my PC or Mac?' with Samsung Support
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How to use
Using Wireless Powershare on the Galaxy Fold
FAQ for Samsung Galaxy Smartphones. Find more about 'Using Wireless Powershare on the Galaxy Fold' with Samsung Support.
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How to use
How to use App continuity on the Galaxy Fold
FAQ for Samsung smartphones. Find out more about 'How to use App Continuity' with Samsung Support
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How to use
How to set-up Bixby on the Galaxy Fold
FAQ for Samsung smartphones. Find more about 'How to set-up Bixby on the Galaxy Fold' with Samsung Support
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How to use
Dolby Atmos on the Galaxy Fold
FAQ for Samsung mobile devices. Find more about 'Customising sound settings on the Galaxy Fold' with Samsung Support.
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How to use
What is Live Broadcast and how do I use it?
FAQ for Samsung Mobile. Find more about 'What is Live broadcast and how do I use it?' with Samsung Support.
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How to use
What is Bluetooth and how do I use it?
FAQ for Samsung smartphones. Find out more about 'What is Bluetooth and how do I use it?' with Samsung Support.
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How to use
What is Call & Message Continuity?
FAQ for Samsung smartphones. Find more about 'What is Call & Message Continuity and how do I use it?' with Samsung Support.
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How to use
How do I use the Samsung Internet app?
FAQ for Samsung smartphones. Find more about 'How do I use the Samsung Internet app?' with Samsung Support
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Message
Customer Warning - Samsung Lottery and Samsung Job Offer Scams
Find out more about "Customer Warning - Samsung Lottery and Samsung Job Offer scams" with Samsung Support.
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Hardware
What is the warranty status of my Samsung mobile device?
Find out how to check whether your Galaxy smartphone is covered by a warranty.
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How to use
How do I navigate my Galaxy smartphone?
FAQ for Samsung smartphones. Find out more about 'How do I navigate my Galaxy smartphone?' with Samsung Support
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How to use
How do I use the S Pen remote control on the Galaxy Note9
FAQ for Samsung mobile phones. Find out more about "How do I use the S Pen remote control on the Galaxy Note9" with Samsung Support.
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Message
How to activate WhatsApp notifications on a Galaxy Watch
FAQ for Samsung mobile phones. Find more about "How to activate WhatsApp notifications on a Galaxy Watch" with Samsung Support.
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Hardware
How to identify counterfeit accessories
FAQ for Samsung mobile phones. Find more about "Customer notice regarding counterfeit products" with Samsung Support.
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How to use
How do I send an error report for my wearable?
FAQ for Samsung Wearables. Find more about 'How do I send an error report for my Wearable?' with Samsung Support.
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Samsung Apps
How can I play PC games on my mobile device?
FAQ for Samsung Mobile Devices. Find more about 'What is PlayGalaxy Link?' with Samsung Support.
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How to use
How do I change the date and time on my Galaxy device?
FAQ for Samsung Mobile Device. Find out more about 'How do I change the date and time on my Galaxy device?' with Samsung Support.
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Hardware
What is the difference between the A70 and A71?
FAQ for Samsung smartphones. Find more a out 'What is the difference between the A70 and A71?' with Samsung Support.
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Camera
What cameras does the A71 have?
FAQ for Samsung smartphones. Find more about 'What cameras does the A71 have?' with Samsung Support.
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How to use
How do I use the Voice Recorder app?
Find more about 'How do I use the Voice Recorder app?' with Samsung Support.
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Samsung Apps
How to remove accounts and change unlock method on a Galaxy smartphone
FAQ for Samsung mobile phones. Find more about " How to remove accounts and change unlock method on a Galaxy smartphone" with Samsung Support.
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How to use
100GB OneDrive offer redemption FAQs
Find out more about the 100GB OneDrive Storage offer with Samsung Support
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How to use
How to use the Multi Window function in Android Pie
FAQ for Samsung mobile phones. Find more about “How to use the Multi Window function in Android Pie” with Samsung Support.
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How to use
How do I set up Dual Messenger?
FAQ for Samsung mobile phones. Find out more about 'How do I set up Dual Messenger?' with Samsung Support.
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How to use
How can I connect and use my device with a computer or tablet?
FAQ for Samsung Mobile Devices. Find more about 'How can i connect and use my device with a computer or tablet?' with Samsung Support.
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How to use
What is True Single SKU?
FAQ for Samsung smartphones. Find more about 'What is True Single SKU?' with Samsung Support.
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How to use
How do I use the Quick Settings panel?
FAQ for Samsung smartphones. Find more about 'How do i use the Quick Settings?' with Samsung Support
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Camera
What is Telephoto mode and how do I use it?
FAQ for Samsung mobile. Find more about 'What is Telephoto mode and how do I use it?' with Samsung Support.
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Camera
What is Slow Motion and how do I use it?
FAQ for Samsung Mobile. Find more about 'What is Slow Motion and how do I use it?' with Samsung Support.
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Application
How do I use my watch and phone to locate each other?
FAQ for Samsung Mobile device. Find more about ' How do I use my watch and phone to locate each other?' with Samsung Support.
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How to use
How do I use the Gallery app on my Galaxy device?
FAQ for Samsung Mobile devices. Find more about 'How do I use the Gallery app on my mobile device?' with Samsung Support
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Application
Where does the Google app save downloaded images?
FAQ for Samsung mobile phones. Find more about Where does the Google app save downloaded images? with Samsung Support.
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Call & Contacts
What is the small blinking light on my phone screen?
FAQ for Samsung mobile phones. Find more about What is the small blinking light on my phone screen? with Samsung Support.
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Software Upgrade
What's changed with One UI 2?
FAQ for Samsung mobile phones. Find more about What's changed with One UI 2? with Samsung Support.
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How to use
How can I stop my phone from getting hot in the sun?
Find out what you can do to ensure that your Galaxy smartphone doesn’t get hot in the sun
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Will Samsung pay Card be available on all devices?
Find out more about 'Will Samsung Pay Card be available on all devices?' with Samsgung support.
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Is my money and data safe with Samsung Pay Card?
Find out more about 'Is my Money and data safe with Samsung Pay Card?' with Samsung Support
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Samsung Apps
What is Samsung Flow and how do I use it?
FAQ for Samsung Mobile. Find more about 'What is Samsung Flow and how do I use it?' with Samsung Support.
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Multimedia
How to control media and devices using your Galaxy smartphone
FAQ for Samsung Mobile. Find more about 'How to control media and devices using your Galaxy smartphone' with Samsung Support.
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Hardware
How to prevent accidental touches on your Galaxy smartphone
FAQ for Samsung Mobile. Find more about 'How to block accidental touches on your Galaxy smartphone' with Samsung Support.
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Setting
What to do if the location information is inaccurate on my smartphone
Find out what to do to improve the location accuracy on your Galaxy smartphone.
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Battery
Which charger should I use for my Galaxy phone or tablet?
You can charge your device using any Samsung travel adapter, but there are a lot of different factors to take into consideration. Learn what kind of charger you should use with your phone or tablet.
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How to use
How to optimise the performance of a Galaxy smartphone
Optimising your Galaxy phone is quick and simple. Use the built-in Device care feature to check your devices battery, storage, memory and security or run automatic optimisation checks on your phone for faster, better performance.
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How to use
How to optimise the battery life on a Galaxy smartphone
Find out how improve the performance and keep the battery at its best on your Galaxy smartphone
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Hardware
Galaxy Gear end of service
FAQ for Samsung mobile devices. Find out more about Galaxy Gear end of service with Samsung Support.
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How to use
How do I control my smart home devices using my SmartTag?
FAQ for Samsung mobile devices. Find more about 'How do I control my Smart Home devices using my SmartTag?' with Samsung Support.
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How to use
How do I find my SmartTag?
FAQ for Samsung mobile devices. Find out more about 'How do I find my SmartTag' with Samsung Support.
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Samsung Apps
I cant access my Yahoo email account through the Samsung Email app
FAQ for Samsung mobile device. Find more about I cant access my Yahoo email account through the Samsung Email app with Samsung Support
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How to use
How to activate SOS messages on your Samsung Galaxy Devices
Find more about 'How to activate SOS messages on your Samsung Galaxy device' with Samsung Support.
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Software Upgrade
Why are some Android apps crashing
There have been reports of certain Android apps crashing after they are launched. Find out how to resolve this issue on your Samsung Galaxy Device
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How to use
How can I use Dual audio to share media on multiple devices?
FAQ for Samsung mobile phones. Find more about "How can I use Dual audio to share media on multiple devices?" with Samsung Support.
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How to use
Useful audio settings on the Galaxy phone including Separate app sound
FAQ for Samsung mobile phones. Find more about "Useful audio settings on the Galaxy phone including Separate app sound" with Samsung Support.
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How to use
How to sync your contacts on a Galaxy phone to your Google account and view the synced contacts
FAQ for Samsung mobile phones. Find more about 'How to sync your contacts on a Galaxy phone to your Google account and view the synced contacts' with Samsung Support.
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How to use
How to check the date and time in the Samsung Gallery app
FAQ for Samsung mobile phones. Find more about 'How to check the date and time in the Samsung Gallery app' with Samsung Support.
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How to use
The first ever S Pen integration on Galaxy Z Fold3 5G
FAQ for Samsung Mobile. Find more about the first ever S Pen integration on Galaxy Z Fold3 5G with Samsung Support.
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How to use
Enjoy the Galaxy Z Fold3 5G camera with unique foldable experience
FAQ for Samsung Mobile. Find more about enjoy the Galaxy Z Fold3 5G camera with unique foldable experience with Samsung Support.
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How to use
How to use the versatile multi window experience with Galaxy Z Fold3 5G
FAQ for Samsung Mobile. Find more about how to use the versatile multi window experience with Galaxy Z Fold3 5G with Samsung Support.
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How to use
Unique camera experiences with Flex mode on Galaxy Z Flip3 5G
FAQ for Samsung Mobile. Find more about unique camera experiences with Flex mode on Galaxy Z Flip3 5G with Samsung Support.
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How to use
Use the informative Cover screen on the Galaxy Z Flip3 5G
FAQ for Samsung Mobile. Find more about use the informative Cover screen on the Galaxy Z Flip3 5G with Samsung Support.
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How to use
Check out the new and enhanced features of Galaxy Z Flip3 5G
FAQ for Samsung Mobile. Find more about the new and enhanced features of Galaxy Z Flip3 5G with Samsung Support.
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How to use
How to clear up storage space on your smartphone
Find out how to clear up storage space on your Samsung Galaxy device
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How to use
How to resize a photo in the Gallery app on your Galaxy phone
FAQ for Samsung Mobile. Find more about "How to resize a photo in Gallery app on your Galaxy phone" with Samsung Support.
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How to use
How to disable the Dynamic Lock screen on your Galaxy phone
FAQ for Samsung Mobile. Find more about "How to disable Dynamic Lock screen on your Galaxy phone" with Samsung Support.
-
How to use
Why is my phone slowing down and how can I speed it up?
Learn about a few things you can try when your Galaxy phone is slowing down.
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Power
My Galaxy device is not fast charging. How do I fix it?
Learn how to enable Fast charging on your Galaxy device and speed up the charging process.
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Audio
How to remove external factors that affect the sound of mobile device
FAQ for Samsung mobile phones. Find more about “How to remove external factors that affect the sound of mobile device” with Samsung Support.
-
How to use
How to keep your Galaxy mobile device from slowing down
FAQ for Samsung mobile phones. Find more about “How to keep your Galaxy mobile device from slowing down” with Samsung Support.
-
Samsung Apps
What to do if you have lost your Galaxy device
FAQ for Samsung Mobile. Find more about What to do if you have lost your Galaxy device with Samsung Support.
-
Camera
Phenomena that may occur when using Note20 camera
FAQ for Samsung Mobile. Find more about Phenomena that may occur using Note20 camera with Samsung Support.
-
How to use
How can I purchase an app on the Google Play Store and Galaxy Store?
FAQ for Samsung Mobile. Find more about How can I purchase an app on the Google Play Store and Galaxy Store with Samsung Support.
-
How to use
Will device NFC work if equipped with LED cover?
FAQ for Samsung Mobile. Find more about Will device NFC work if equipped with LED cover with Samsung Support.
-
How to use
How to make a video call with the Duo app on a Galaxy phone
FAQ for Samsung mobile phones. Find more about how to make a video call with the Duo app on a Galaxy phone with Samsung Support.
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How to use
Make sure that the protective film on your new Galaxy phone is completely removed
FAQ for Samsung mobile phones. Find more about make sure that the protective film on your new Galaxy phone is completely removed with Samsung Support.
-
How to use
Do you hear a small noise from inside of the device when shaking your Galaxy phone?
FAQ for Samsung mobile phones. Find more about “Do you hear a small noise from inside of the device when shaking your Galaxy phone?” with Samsung Support.
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How to use
Restart your Galaxy phone regularly to prevent it from slowing down or freezing
FAQ for Samsung mobile phones. Find more about restart your Galaxy phone regularly to prevent it from slowing down or freezing with Samsung Support.
-
How to use
Check the SIM card when phone calls and mobile data is not available
FAQ for Samsung mobile phones. Find more about check the SIM card when phone calls and mobile data is not available with Samsung Support.
-
Samsung Apps
How to set up and use the Bixby Routines feature on your Galaxy phone
FAQ for Samsung mobile phones. Find more about how to set up and use the Bixby Routines feature on your Galaxy phone with Samsung Support.
-
How to use
The GPS location on my smartphone is inaccurate. How do I fix it?
FAQ for Samsung mobile. Find more about The GPS location on my smartphone is inaccurate. How do I fix it? with Samsung Support.
-
How to use
What is Smart Lock feature and how do I set it on?
FAQ for Samsung Mobile. Find more about how to use Smart Lock on your Galaxy phone with Samsung Support.
-
How to use
How to remove unwanted objects from photos on your Galaxy phone
FAQ for Samsung Mobile. Find more about how to use Object eraser to remove unwanted objects from photos on your Galaxy phone with Samsung Support.
-
How to use
How to adjust the font size and style on your Galaxy phone
FAQ for Samsung Mobile. Find more about how to adjust the font size and style on your Galaxy phone with Samsung Support.
-
How to use
How to protect your financial data on your Galaxy phone
FAQ for Samsung Mobile. Find more about how to protect your financial data on your Galaxy phone.
-
How to use
How to use the TalkBack feature
FAQ for Samsung Mobile. Find more about how to activate and deactivate TalkBack with Samsung Support.
-
How to use
How to activate the Always On Display feature on your Galaxy phone
FAQ for Samsung Mobile. Find more about how to activate the Always On Display feature on your Galaxy phone with Samsung Support.
-
How to use
What to do when your phone heats up
FAQ for Samsung Mobile. Find more about what to do when your phone heats up with Samsung Support.
-
How to use
How to use Diagnostics in the Samsung Members app on your Galaxy phone
FAQ for Samsung Mobile. Find more about how to use Diagnostics in Samsung Members on your Galaxy phone with Samsung Support.
-
How to use
Tips to make the most out of your Galaxy phone's battery
FAQ for Samsung Mobile. Find more about Tips to make the most out of your Galaxy phone's battery with Samsung Support.
-
How to use
How to reduce eye strain by using Dark mode on your Galaxy phone
FAQ for Samsung Mobile. Find more about how to reduce eye strain by using Dark mode on your Galaxy phone with Samsung Support.
-
Setting
How do I delete all of my personal information from my device?
FAQ for Samsung Mobile. Find more about how do I delete all of my personal information from my device with Samsung Support.
-
Setting
The proximity sensor is not working properly
FAQ for Samsung Mobile. Find more about the proximity sensor is not working properly with Samsung Support.
-
SNS
Poor picture quality when sharing pictures to Instagram
FAQ for Samsung Mobile. Find more about poor picture quality when sharing pictures to instagram with Samsung Support.
-
Setting
Remove accounts from your Galaxy phone or tablet
FAQ for Samsung Mobile. Find more about remove accounts from your Galaxy phone or tablet with Samsung Support.
-
Bluetooth
How to troubleshoot when Bluetooth headset audio is unstable
FAQ for Samsung Mobile. Find more about how to troubleshoot when bluetooth headset audio is unstable with Samsung Support.
-
Network & WiFi
What to do when calls disconnect or there’s no network signal on your Galaxy device
FAQ for Samsung Mobile. Find more about what to do when calls disconnect or there’s no network signal on your Galaxy device with Samsung Support.
-
Audio
What to do when there is no sound in my wired headphones
FAQ for Samsung Mobile. Find more about what to do when there is no sound in my wired headphones with Samsung Support.
-
How to use
How to troubleshoot Camera app errors
FAQ for Samsung Mobile. Find more about how to troubleshoot Camera app errors with Samsung Support.
-
Samsung Apps
The display isn't working properly
FAQ for Samsung Mobile. Find more about what to do if the display isn't working properly with Samsung Support.
-
How to use
Questions about ONE UI 4.0
FAQ for Samsung Mobile. Find more questions about ONE UI 4.0 with Samsung Support.
-
How to use
What to do when the keys on your Galaxy device stop working
FAQ for Samsung Mobile. Find more about what to do when the keys on your Galaxy device stop working with Samsung Support.
-
How to use
How to troubleshoot software update issues
FAQ for Samsung Mobile. Find more about how to troubleshoot software update issues with Samsung Support.
-
How to use
How to clean your Galaxy device
FAQ for Samsung Mobile. Find out more about how to clean your Galaxy device with Samsung Support.
-
Battery
Issues with wireless charging
FAQ for Samsung Mobile. Find more about issues with wireless charging with Samsung Support
-
How to use
How to reboot a frozen Galaxy device
FAQ for Samsung Mobile. Find more about how to reboot a frozen Galaxy device with Samsung Support.
-
How to use
There is a gap between the screen and frame of my device
FAQ for Samsung Mobile. Find more about the gap between the screen and frame of your device with Samsung Support.
-
Battery
Issues with wired charging
FAQ for Samsung Mobile. Find more about issues with wired charging with Samsung Support.
-
How to use
I dropped my device in water
FAQ for Samsung Mobile. Find more about what to do if you drop your device in water with Samsung Support.
-
Network & WiFi
How to troubleshoot Mobile data issues
FAQ for Samsung Mobile. Find out more about how to troubleshoot Mobile data issues with Samsung Support.
-
How to use
What's new in ONE UI 4.0?
FAQ for Samsung Mobile. Find more about what’s new in ONE UI 4.0 with Samsung Support.
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How to use
How to protect your Galaxy device from malware
FAQ for Samsung Mobile. Find more about how to protect your Galaxy device from malware with Samsung Support.
-
Backup & Restore
How to troubleshoot when your device doesn't detect an SD card
FAQ for Samsung Mobile. Find out more about how to troubleshoot when your device doesn’t detect an SD card
-
How to use
My device is shattered and there is a crack on my screen
FAQ for Samsung Mobile. Find more about what to do if your device is shattered or there is a crack on your screen with Samsung Support.
-
How to use
How to use your Smartphone to control your Samsung Smart TV
Turn your smartphone into a TV remote control with SmartThings by following the steps in this video.
-
Camera
What to do if my Galaxy phone camera does not focus on the subject?
FAQ for Samsung Mobile. Find more about what to do if the Galaxy phone camera does not focus on the subject with Samsung Support.
-
How to use
How to change the screen mode or adjust the display colour to your preference
Find out how to change the screen mode or adjust the display colour to your preference.
-
How to use
What to do if the alarm, media volume, and ringtone are all muted on the Galaxy watch?
FAQ for Samsung Mobile. Find more about what to do if the alarm, media volume and ringtone are all muted on the Galaxy watch with Samsung Support.
-
How to use
What to do if the screen turns off while using the Galaxy phone?
FAQ for Samsung Mobile. Find more about what to do if the screen turns off while using the Galaxy phone with Samsung Support.
-
How to use
How to set a music file as a notification sound for apps on your Galaxy phone
FAQ for Samsung Mobile. Find more about how to set a music file as a notification sound for apps on Galaxy phone with Samsung Support.
-
How to use
What to do if your S Pen is often disconnected from your Galaxy phone
FAQ for Samsung Mobile. Find more about what to do if S Pen is often disconnected from your Galaxy phone with Samsung Support.
-
How to use
What to do if your S Pen is not fully charged even though it is inserted into the S Pen slot for quite a long time
FAQ for Samsung Mobile. Find more about what to do if S Pen is not fully charged even though it is inserted into the Galaxy Note slot for quite a long time with Samsung Support.
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How to use
How to find the S Pen Pro connected to your Galaxy Z Fold3 using SmartThings
FAQ for Samsung Mobile. Find more about how to find your S Pen Pro connected to Galaxy Z Fold3 using SmartThings with Samsung Support.
-
How to use
Why earphones and a charger plug are not included as in-box items
FAQ for Samsung Mobile. Find more about why earphones and charger are not included in the Galaxy phone package with Samsung Support.
-
How to use
How to set the display refresh rate on your Galaxy phone
FAQ for Samsung Mobile. Find more about how to set the display refresh rate on your Galaxy phone with Samsung Support.
-
How to use
How do I apply a screen protector to my Galaxy S22?
Learn how to apply a screen protector to your Galaxy S22 smartphone screen correctly without any air bubbles using our video guide.
-
How to use
What to do if S Pen isn't working with Galaxy phone screen
If the S Pen isn't working with your Galaxy phone on the bottom part of the screen, try these steps to solve the problem.
-
How to use
How to Use the S22 Ultra S Pen and Check its Compatibility
FAQ for mobile devices. Find more about how to use the S22 S Pen and check its compatibility with Samsung Support.
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How to use
How to Use AR Emoji Stickers
FAQ for mobile devices. Find more about how to use AR Emoji Stickers with Samsung Support.
-
How to use
What to do if your Touch Screen is not working properly
FAQ for Mobile Devices. Find more about What to do if your Touch Screen is not working properly with Samsung Support.
-
How to use
What to do if your microphone or speaker is not working properly
FAQ for Mobile Devices. Find more about What to do if your microphone or speaker is not working properly with Samsung Support.
-
How to use
what is the secure wifi feature and how do i enable or use it
The Secure Wi-Fi feature lets you browse the internet safely, even when you’re using unsecured public networks. Learn how to enable it & use this feature.
-
How to use
What are the features of the Samsung clock?
FAQ for Mobile Devices. Find more about What are the features of the Samsung clock with Samsung Support.
-
How to use
How to make the most of Single Take with the Galaxy S22 AI Camera
FAQ for Mobile Devices. Find more about How to make the most of Single Take with the Galaxy S22 AI Camera with Samsung Support
-
How to use
How to play sound in both speakers and solve mute problems
FAQ for Mobile & Devices. Find more about How to play sound in both speakers and solve mute problems with Samsung Support.
-
How to use
How to improve the vibration of your Galaxy S22 device
FAQ for Mobile Devices. Find more about How to improve the vibration of your Galaxy S22 device.
-
How to use
How to turn off or disable Bixby on your Galaxy phone
Learn how to turn off or disable Bixby virtual assistant on your Samsung Galaxy smartphone with our guide and instructions.
-
How to use
Know what the green dot at the top of your screen means
FAQ for Mobile Devices. Find out Know what the green dot at the top of your screen means with Samsung Support.
-
How to use
Information about materials used in Samsung products
Find out more about the materials used in Samsung products.
-
How to use
How to stop your Galaxy phone or tablet screen going dark & timing out?
Find out how to stop your Samsung Galaxy phone or tablet screen from going dark. Learn how to adjust the timer settings with our guide and instructions.
-
How to use
What is Extra brightness mode on Galaxy S22 & how to turn it on
Find out what Extra brightness mode is & how to turn it on your Samsung Galaxy S22 Ultra, S22 Plus, or S22 5G with our guide & instructions.
-
How to use
How to create an automatic highlight reel
Follow the steps in this video to create an automatic highlight reel with the new One UI 4 feature.
-
How to use
How to make the most out of Edge Panels
FAQ for Mobile Devices. Find more about How to make the most out of Edge Panels with Samsung Support.
-
How to use
How to use Android Message on my Galaxy device
FAQ for Mobile Devices. Find more about How to use Android Message on my Galaxy device with Samsung Support.
-
How to use
How to hide the navigation bar on Galaxy devices
FAQ for Mobile Devices. Find more about How to hide the navigation bar on Galaxy devices with Samsung Support.
-
How to use
How to connect Galaxy Buds to a smartphone
Learn how to pair your Galaxy Buds with other devices.
-
How to use
How to manage calls when multiple Bluetooth devices are connected
FAQ for Mobile Devices. Find more about How to manage calls when multiple Bluetooth devices are connected with Samsung Support.
-
How to use
What is the foldable display and protective film on my smartphone?
FAQ for Mobile Devices. Find more about What is the foldable display and protective film on my smartphone with Samsung Support.
-
How to use
How to reconnect a disconnected S pen
FAQ for Samsung S Pen. Find more about ‘How to reconnect a disconnected S pen' with Samsung Support.
-
How to use
What is the Galaxy Buds 360 audio feature?
FAQ for Mobile Devices. Find more about What is the Galaxy Buds 360 audio feature with Samsung Support.
-
How to use
How to charge my Galaxy Buds
FAQ for Mobile Devices. Find more about How to charge my Galaxy Buds with Samsung Support.
-
How to use
How to manage tiles on your Galaxy Watch
FAQ for Mobile Devices. Find more about How to manage tiles on your Galaxy Watch with Samsung Support.
-
How to use
How do I change the display name of my Galaxy Buds?
FAQ for Mobile Devices. Find more about How do I change the display name of my Galaxy Buds with Samsung Support.
-
How to use
How do I customise the watch face on my Galaxy Watch?
FAQ for Mobile Devices. Find more about How do I customise the watch face on my Galaxy Watch with Samsung Support.
-
How to use
How can I make a payment with my Galaxy Watch?
FAQ for Mobile Devices. Find more about How can I make a payment with my Galaxy Watch with Samsung Support.
-
How to use
How to use Samsung Members Diagnostics
FAQ for Mobile Devices. Find more about How to use Samsung Members Diagnostics with Samsung Support.
-
How to use
How can I find my watch and Buds using Galaxy Wearable?
FAQ for Mobile Devices. Find more about How can I find my watch and Buds using Galaxy Wearable with Samsung support.
-
How to use
What is Power saving mode on my Galaxy phone?
FAQ for Mobile Devices. Find more about What is Power saving mode on my Galaxy phone with Samsung Support.
-
How to use
How to use Samsung DeX on the Galaxy S22
FAQ for Mobile Devices. Find more about How to use Samsung DeX on the Galaxy S22 with Samsung Support.
-
How to use
How to use Always On Display
FAQ for Mobile Devices. Find more about How to use Always On Display with Samsung Support.
-
How to use
How to solve S Pen connection issues
FAQ for Mobile Devices. Find more about How to solve S Pen connection issues with Samsung Support.
-
How to use
What is the Device care feature in Galaxy smartphones?
FAQ for Mobile Devices. Find more about What is the Device care feature in Galaxy smartphones with Samsung support.
-
How to use
How to use Scroll Capture on a Galaxy smartphone
FAQ for Mobile Devices. Find more about How to use Scroll Capture on a Galaxy smartphone with Samsung Support.
-
How to use
How to use the Galaxy Z Fold4 Taskbar
FAQ for Mobile Devices. Find more about How to use the Galaxy Z Fold4 Taskbar with Samsung Support.
-
How to use
What is the difference between Galaxy Z Fold3 and Galaxy Z Fold4?
FAQ for Mobile Devices. Find more about What is the difference between Galaxy Z Fold3 and Galaxy Z Fold4 with Samsung Support.
-
How to use
What is the Flex mode of Galaxy Z Flip4 and Galaxy Z Fold4?
FAQ for Mobile Devices. Find more about What is the Flex mode of Galaxy Z Flip4 and Galaxy Z Fold4 with Samsung Support.
-
How to use
What is the difference between Galaxy Z Flip3 and Galaxy Z Flip4?
FAQ for Mobile Devices. Find more about What is the difference between Galaxy Z Flip3 and Galaxy Z Flip4 with Samsung Support.
-
How to use
What is the protective film on Galaxy Z Flip4 and Galaxy Z Fold4?
FAQ for Mobile Devices. Find more about What is the protective film on Galaxy Z Flip4 and Galaxy Z Fold4 with Samsung Support.
-
How to use
How to use S Pen Pro on my Galaxy Z Fold4
FAQ for Mobile Devices. Find more about How to use S Pen Pro on my Galaxy Z Fold4 with Samsung Support.
-
How to use
What is the fast-charging feature for the Galaxy Z Flip4 and Galaxy Z Fold4?
FAQ for Mobile Devices. Find more about What is the fast-charging feature for the Galaxy Z Flip4 and Galaxy Z Fold4 with Samsung Support.
-
How to use
How to improve the Galaxy Z Flip4 battery life
FAQ for Mobile Devices. Find more about How to improve the Galaxy Z Flip4 battery life with Samsung Support.
-
How to use
How to attach the protective film to the Galaxy Z Fold4
FAQ for Mobile Devices. Find more about How to attach the protective film to the Galaxy Z Fold4 with Samsung Support.
-
How to use
What is the Galaxy Buds2 Pro 360 audio feature?
FAQ for Mobile Devices. Find more about What is the Galaxy Buds2 Pro 360 audio feature with Samsung support.
-
How to use
No sound when uploading videos to WhatsApp from your phone
FAQ for Samsung Apps & Services. What to do when there is no sound when uploading videos.
-
Samsung Apps
How to change your Samsung Account mobile number using two-step phone verification
Find out how you can change the mobile number of your Samsung Account using two-step phone verification.
-
How to use
Safety precautions when using a Galaxy device
FAQ for Mobile Devices. Find more about Safety precautions when using a Galaxy device with Samsung Support.
-
How to use
How to automatically refresh the Samsung Galaxy weather widget through movement
FAQ for Mobile Devices. Find more about How to automatically refresh the Samsung Galaxy weather widget through movement with Samsung Support.
-
How to use
How to use Galaxy device in an emergency to contact emergency contacts and view important medical information
FAQ for Mobile Devices. Find more about How to use Galaxy device in an emergency to contact emergency contacts and view important medical information with Samsung Support.
-
How to use
How to select and view only the albums you want to see in Galaxy gallery
FAQ for Mobile Devices. Find more about How to select and view only the albums you want to see in Galaxy gallery with Samsung Support.
-
How to use
How to change the language settings of each app in your Galaxy device
FAQ for Mobile Devices. Find more about How to change the language settings of each app in your Galaxy device with Samsung Support.
-
How to use
How to use your Galaxy camera to add and edit a watermark for your photos
FAQ for Mobile Devices. Find more about How to use your Galaxy camera to add and edit a watermark for your photos with Samsung Support.
-
Application
How to set up email app on Samsung Phone or Tablet
Find out how to set up email app on your Samsung Android Phone. Learn how to access mail app settings with our easy guide and instructions.
-
How to use
Galaxy eSIM and supported network carriers
FAQ for Mobile Devices. Find more about Galaxy eSIM and supported networks with Samsung Support.
-
How to use
Galaxy Phone Water Resistance
FAQ for Mobile Devices. Find more about Galaxy phone water resistance with Samsung Support.
-
How to use
How to shoot videos with Galaxy SuperSteady Mode
FAQ for Mobile Devices. Find more about How to shoot videos with Galaxy SuperSteady Mode with Samsung Support.
-
Camera
How Samsung Galaxy Cameras Combine Super Resolution Technologies with AI to Produce High-Quality Images of the Moon
Find out about the deep learning-based AI processes that Galaxy cameras use to take high quality photos of the moon.
-
Power
How to use Super fast charging
Learn how to use super-fast charging on your Samsung Galaxy with our easy guide and instructions
-
Power
How to Fast Charge your phone wired or wirelessly
Find more about how to fast charge Galaxy Series wirelessly or wired and how to use Wireless power-sharing with Samsung Support.
-
Setting
How to add or remove buttons from quick setting panel
FAQ for Mobile Devices. Find more about How to add or remove buttons from Quick Setting panel with Samsung Support.
-
Camera
How to capture an image from a video frame
FAQ for Mobile Devices. Find more about How to capture an image from a video frame with Samsung Support.
-
Setting
How to solve screenshot errors on devices with Android 13 OS
FAQ for Mobile Devices. Find out How to solve screenshot errors on devices with Android 13 OS with Samsung Support.
-
Application
What does Vodafone’s RCS termination mean for my Galaxy phone?
Vodafone’s RCS service is terminating. Find out how you can continue to use this service on your Galaxy device.
-
How to use
How to record, edit and share videos in 8K with your Galaxy device
FAQ for Mobile Devices. Find more about How to record, edit and share videos in 8K with your Galaxy device with Samsung Support.
-
Network & WiFi
5G Network Carriers for Galaxy phones & tablets
Find out which network carriers support 5G for your Samsung Galaxy phone or tablet in your location.
-
How to use
Use two hands with your Samsung Galaxy devices for maximum productivity
Find out how to use 2 handed mode on your Samsung Galaxy Z Flip 5, Fold 5 & Tab S9 with our easy guide & instructions.
-
How to use
How to customise the accessibility settings on your smartphone
Use the accessibility features on your phone to adjust settings to make using it easier for you.
-
How to use
How to download and use the Netflix app on your Samsung Galaxy smartphone or tablet
Find out how to download and use the Netflix app on your Galaxy smartphone or tablet.
-
How to use
How to activate or deactivate auto rotate on you Galaxy smartphone or tablet
Find out how to adjust the screen rotation settings on your Samsung Galaxy smartphone or tablet.
-
Camera
How to use Night mode on your Galaxy smartphone camera
Learn how to take incredible photos at night on your Galaxy smartphone camera using Night mode.
-
How to use
How to sync data across your Galaxy devices using Samsung Cloud
Find out how you can sync the data on your Galaxy smartphone or tablet across several devices with Samsung Cloud.
-
Network & WiFi
How to run eSIM self-diagnostics for the Galaxy Watch series
If you're having trouble with the eSIM on your Galaxy watch, there are several possible solutions you can try at home.
-
How to use
Navigate your Galaxy phone and Galaxy tablet using Multi control
Find out how to use Samsung Multi Control on your Galaxy phone or tablet with our easy guide and instructions.
-
Hardware
Frequently asked questions regarding the Galaxy Z Flip5 and Fold5 hinge technology
Learn about the new Samsung Galaxy Z Flip 5 and Fold 5 hinge with our easy guide covering all your questions.
-
Power
Causes and solutions for when your Samsung Galaxy device gets warm
Find out why you Samsung Galaxy phone or tablet is feeling hot and how to fix the issue with our easy guide and instructions.
-
Camera
How to take a selfie with the Samsung Galaxy Z Flip5 FlexCam
Find out how to take a selfie on your Samsung Galaxy Z Flip 5 using FlexCam with our easy guide and instructions.
-
Application
Galaxy device slows down, freezes, or displays ads after installing third-party apps
Find out what to do if you Samsung Galaxy phone or tablet has slowed down after installing third-party apps with our easy guide and instructions.
-
Camera
Tips for taking clear close-up photos with Galaxy phones
Find out how to take better and clearer close up photos on your Samsung Galaxy smartphone with our easy guide and instructions.
-
How to use
Remove the case or cover on the Galaxy Z Flip and Z Fold series
You can use the steps in our guide to properly remove the case or cover on your Galaxy Z Flip or Galaxy Z Fold model.
-
How to use
How to apply Galaxy Z Fold 5 screen protector
Find out how to apply your Samsung Galaxy Z Fold 5 screen protector with our easy guide and instructions.
-
How to use
How to clean your Samsung Galaxy device
Considering how dirt and germs accumulate on the devices we use every day, it is wise to learn how to clean your Samsung Galaxy device.
-
Hardware
Specifications for the new Galaxy S23 FE
Use this guide to review the specifications for the new Samsung Galaxy S23 FE.
-
Software Upgrade
Simplified app names in Galaxy One UI 6
Discover the streamlined experience of Samsung Galaxy One UI 6.0, where app names are simplified for enhanced usability. Explore Samsung's latest user interface updates, making your Android device even more user-friendly.
-
How to use
Protect your Galaxy device with the Auto Blocker feature
A guide to discover effective strategies to safeguard your Samsung device with Auto Blocker. Learn how to prevent installing unauthorised apps, secure your device against malicious activity and enhance privacy and security.
-
How to use
How to adjust Galaxy Phone screen brightness
Find out how to adjust your Samsung Galaxy Smartphone screen brightness with our easy guide and instructions
-
Call & Contacts
eSIM Contact saving function support discontinued
Use our guide below to move your contacts from an eSIM to another location on your Galaxy device.
-
Samsung Apps
Use the Samsung Find app to share your location with your friends, child, family, and other contacts
Learn how to use the Samsung Find app to share your location with friends, family, and other contacts.
-
Samsung Apps
Use the Samsung Find app to locate a lost device
Learn how to use the Samsung Find app to locate lost devices and track Samsung SmartTags.
-
Samsung Apps
Features of the Samsung Find app
Discover the various features of the Samsung Find app.
-
How to use
Errors When Registering a Card in Samsung Wallet
Find out what to do if you are experiencing problems registering your new card in Samsung wallet
-
How to use
How to set Generative wallpaper on Galaxy devices
Learn how to use generative wallpaper on the Galaxy S24.
-
Multimedia
How to use Quick Share to share a file between phones
Learn how to use the Quick Share feature on your Galaxy S24.
-
Camera
Enhanced zoom and Nightography on Galaxy devices
Discover the latest improvements in the enhanced zoom and night time photography features included on the Samsung Galaxy S24.
-
How to use
How to use One-handed mode and One Hand Operation +
Learn more about One-handed mode and One Hand Operation + on your Galaxy device with Samsung support.
-
Network & WiFi
Samsung Galaxy device's GPS signal is lost
Discover the causes of a lost GPS signal on a Galaxy device.
-
Lock
How to reset your smartphone with the previous screen lock PIN, password or pattern
Find out how to reset your Galaxy smartphone with the previous screen lock PIN, password or pattern.
-
Audio
How to use hearing aids with Samsung Galaxy devices
Discover how to use your hearing aids with your Galaxy device as well as how to use your device’s hearing enhancements features.
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How to use
Connecting a 3.5mm headphone jack via USB-C to your Samsung Galaxy device
Find out what to do If you are having problems connecting your Samsung device to a 3.5mm audio jack via USB-C.
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How to use
What is Voice Over LTE?
Find out what the VoLTE or LTE icon is on your Samsung device and what are the benefits of using it.
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Lock
Unlock Your Samsung Galaxy with a previous screen lock method
Discover how to unlock your Galaxy device with a previous screen lock method when you’ve forgotten your current PIN, password, or pattern.
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Hardware
Solid foreign object and water resistance rating (IP ratings) guide
Discover the features and meanings behind Ingress Protection (IP) ratings, which indicate a product's resistance to dust and water, helping you make informed decisions.
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Network & WiFi
What to do if you have a poor signal and cannot make calls on your Samsung Galaxy device
Learn some simple solutions for when your Galaxy device has a poor signal.
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Samsung Apps
View your step count in Samsung Health
Learn to use Galaxy devices to track your step count in the Samsung Health app.
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Software Upgrade
How to update your Samsung Galaxy phone or tablet
Learn how to keep your Galaxy phone or tablet up-to-date.
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Setting
About the updated Edge Panel and accessing the Smart select feature
Discover how the redesigned Edge Panel has made accessing the Smart select feature more convenient.
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Audio
Sounds, vibrations, and notifications on your Samsung Galaxy devices
Personalise sounds, vibrations, and notification settings on your Samsung Galaxy devices to enhance your user experience.
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Battery
How to set the display of charging information on your Samsung Galaxy device
Learn how to customise the display of charging notifications.
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How to use
How to locate the digital User guide on your device
Learn how to locate your Galaxy device’s digital user manual on your device.
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Audio
Solutions for when your Galaxy phone won’t vibrate when receiving calls or notifications
Learn some troubleshooting solutions for when your Galaxy phone won’t vibrate when receiving calls or notifications.
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How to use
How to pair a Galaxy Watch with your Samsung Galaxy device
Learn how to connect your Galaxy Watch to your Samsung Galaxy device with this step-by-step guide.
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Power
What to do if your Samsung Galaxy device turns off unexpectedly
If your Galaxy device turns off suddenly, this guide offers troubleshooting steps to identify the cause and solutions to ensure that it stays powered on when you need it.
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Power
How to use the Wireless power sharing feature on your Galaxy Device
Learn how to use the Wireless power sharing feature to charge your Galaxy phone and other devices.
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Setting
How to use your Galaxy phone or Watch to manage notifications on your wearable device
Learn how to use your Galaxy phone and Galaxy Watch to enable and disable notifications on your wearable device.
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How to use
How to fix the “No SIM Card Detected” error on Samsung Galaxy devices
Learn how to fix the 'No SIM Card Detected' error on your Galaxy phone with this guide to resolve SIM card issues.
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Setting
How do I change the wallpaper on my Samsung Galaxy smartphone?
FAQ for Samsung mobile phones. Find more about How do I change the wallpaper on my Samsung Galaxy smartphone? with Samsung Support.
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Samsung Hub
Do I have to pay to use the Samsung Hub app?
FAQ for Samsung Mobile Device. Find more about 'Do I have to pay to use the Samsung Hub app?' with Samsung
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How to use
How do I connect my Galaxy Note to a screen using DeX?
FAQ for Apps & Services. Find more about How to use Samsung DeX with Samsung Support.
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Application
How do I set up gmail or Hotmail on my Samsung Galaxy device?
We are here to help. Help & tips for your product, manuals & software download and Face-to-face support.
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Power
How to use super fast charging on Galaxy S22 Ultra, S22+ & S22 5G
Learn how to use super-fast charging on your Samsung Galaxy with our easy guide and instructions
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How to use
How to use the ‘call recording’ feature on your Samsung Galaxy smartphone
We are here to help. Help & tips for your product, manuals & software download and Face-to-face support.
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Power
What to do if your water-resistant phone or tablet detects moisture in the charging port
We are here to help. Help & tips for your product, manuals & software download and Face-to-face support.
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Camera
How do I set my photos and videos to always save to SD card instead of to device memory?
FAQ for Samsung mobile devices. Find more about ' How do I use an SD card with my Galaxy device?' with Samsung Support.
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How to use
What are widgets and how do I add them to my Android smartphone or tablet?
FAQ for Samsung mobile phones. Find out more about "What are widgets and how do I add them to my Android smartphone or tablet?" with Samsung Support.
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How to use
How to stop the screen from dimming on your Galaxy smartphone
FAQ for Samsung mobile phones. Find more about “How to stop the screen from dimming on your Galaxy smartphone” with Samsung Support.
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Samsung Apps
How to use Diagnostics in the Samsung Members app on your Galaxy device
FAQ for Samsung Mobile. Find more about how to use Diagnostics in Samsung Members on your Galaxy phone with Samsung Support.
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Hardware
What is a Dual or Hybrid SIM?
Find out how to choose which SIM card is the default SIM card for mobile data usage on your Galaxy smartphone.
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Backup & Restore
Where can I find the files on my SD or memory card?
FAQ for Samsung mobile devices. Find more about ' How do I use an SD card with my Galaxy device?' with Samsung Support.
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How to use
How to manage photos and videos in the Gallery app by synchronising them with OneDrive
We are here to help. Help & tips for your product, manuals & software download and Face-to-face support.
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Samsung Apps
How to use AR Emoji
FAQ for Samsung smart phones and tablets. Find more about 'What is AR (Augmented Reality) Emoji and how do I use it?' with Samsung Support.
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Application
How to remove or disable embedded apps
FAQ for Samsung mobile phones. Find more about "How to remove or disable embedded apps" with Samsung Support.
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Audio
What to do if Spotify stops playing when the screen is locked
FAQ for Samsung mobile devices. Find more about "What to do if Spotify stops playing when the screen is locked" with Samsung Support.
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How to use
Key features of the Knox Suite
Knox Suite provides you a complete set of tools to secure, deploy and manage your enterprise’s corporate mobile devices.
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How to use
How to use the camera on a Galaxy smartphone
Check our FAQ and discover the main features of your Galaxy camera, how to use it, the different ways to open it, to take and save pictures.
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How to use
How to use SmartThings
Find out how to use the SmartThings app, how to add a device to it and how to manage it remotely from your smartphone.
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How to use
Syncing my Reminders with Microsoft on my Samsung Phone
Learn how to sync reminders with your Microsoft account on your Samsung smartphone
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Network & WiFi
How do I change the name of my device?
Find out how to change the visible name of your device
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Backup & Restore
How do I transfer my data from my old Android phone to my new one?
Find out more about switching your Android device with Samsung Support
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How to use
Using Wireless PowerShare on the Galaxy Fold
FAQ for Samsung Galaxy Smartphones. Find more about 'Using Wireless Powershare on the Galaxy Fold' with Samsung Support.
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Samsung Apps
How to use Samsung TV Plus Mobile
Find out how to access and use Samsung TV Plus Mobile, where you can stream live TV along with video-on-demand content on your smartphone or tablet
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How to use
What is Private Mode and how do I use it?
Find out how you can set up and use the Secure Folder on your Samsung Galaxy device
Manuals & Downloads
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