Can I get my Samsung Galaxy or Gear device wet?

Electronic devices such as smartphones and tablets can be susceptible to water damage. Water should be avoided especially on older devices which do not have the same level of water resistance as newer devices.

Samsung devices have different IP ratings. IP stands for Ingress Protection and tells you how easily the device resists water and dust. 

An IP68 rating means complete protection from dust ingress, and temporary immersion in up  to 1.5 metres of freshwater for up to 30 minutes.


Devices with an IP68 ratingClick to Expand

The below Samsung devices have an IP68 rating: 


Samsung Galaxy S10e

Samsung Galaxy S10 and S10+

Samsung Galaxy Note9 (including S Pen)

Samsung Galaxy Note8 (including S Pen)

Samsung Galaxy S9 and S9+ 

Samsung Galaxy S8 and S8+ 

Samsung Galaxy S7 and S7 edge 

Samsung Galaxy A5(2017) 

Samsung Galaxy A3(2017) 

Samsung Gear Fit 2 

Samsung Gear S3 

Samsung Gear S2 

Is water resistant the same as waterproof?Click to Expand

No, water resistant means that it is resistant to rain, splashing, and accidental immersion. Your device can still be damaged by water hitting the device with force and by lengthy submersion.


The rating is based on fresh water. Any water with a high salt or any chemical content such as chlorine can damage your device.

Tips to prevent water damage on IP68 rated devicesClick to Expand

Do not immerse devices in water deeper than 1.5m and for more than 30 minutes.

Take care to keep the device away from running water or water moving with force.

The device should not be exposed to hot or soapy water, chlorinated water, water that is ionized, or salt water. If the device has been exposed to water, dry it thoroughly with a clean soft cloth.

Dry your hands before handling the device, and ensure you dry it thoroughly with a soft, clean cloth after it has been exposed to water.

The device may lose some of its dust and water resistance if dropped or damaged.

After the device has been exposed to water, you should wait until it is thoroughly dry before you charge it. The device will recognise if the USB port is still wet or damp and will show a water drop icon on the screen. You will not be able to charge the device until the USB port is dry.

The touchscreen and other features may not have full functionality if used while wet.

My device got wet and now there is a crackling sound and the volume is lowClick to Expand

If the speaker gets wet, sound may not be heard clearly or make a crackling sound. Dry the device with a dry soft cloth and allow time for it to dry thoroughly.  For faster drying, use cool air or gently shake it a few times while holding the speaker face down.


Moisture can also be removed by speaker vibration while it is on. 

Can I charge my device if there is water in the USB port?Click to Expand

The device will not charge if it detects water in the USB port. Dry the port thoroughly after the device has been in contact with water.

What do I do if my device has a moisture alert? (waterdrop icon)Click to Expand

Samsung devices will not charge if they detect water or moisture in the USB port. This is a preventative measure to protect the device and prevent corrosion.


Most moisture will naturally evaporate within a few hours but you can try dry it faster by gently blowing into the port or exposing it to cool, dry air.

Thank you. Glad we were able to help. Your feedback helps us provide better support

Not finding what you're looking for? We're here to help.



Tweet us | 9am - 9pm, 7 days a week

Facebook Messenger

We are here to chat | 9am - 9pm, 7 days a week

Live Chat

Smartphone support | 24 hours, 7 days a week
All product support | 8am - 10pm, 7 days a week
SmartThings | 9am - 5:30pm, Mon - Fri


We'll respond within 24 hours of your request

Email Samsung Shop

For new and existing orders

Order Status & Tracking

Login to get an update on your Samsung Shop order

SmartThings Support

Help with Hubs, Kits, Sensor and Outlets

Track my repair

Check the status of your repair with Samsung


0333 000 0333General Support

Smartphone support | 24 hours, 7 days a week
All product support | 8am - 10pm, 7 days a week

0330 726 2677B2B Support

For business support
8am - 6pm, Mon - Fri

0330 726 7467Samsung Shop

For new and existing orders:
8am - 10pm, 7 days a week

Samsung Shop support closed on 20th October 2019

For Business Shop related enquiries:
8am - 6pm, Mon - Fri

Calls to 0330 numbers cost no more than calls to geographic numbers (01 or 02).
Calls from landlines and mobiles are included in free call packages.
Call charges are subject to change and this information is provided as a reference only.
Calls maybe recorded for training and quality purposes.
For information on how we collect and use your details, please refer to our Privacy policy.

* For any printer related enquiries please visit the HP website.

Contact Us