What to do if there is Ice or frost In the Samsung refrigerator or freezer?
Cooling air must be circulated inside of each compartment at any time. If this cool air meets hot or humid air out of the compartment, it makes frost.
- Make sure that the freezer door closes completely.
- Make sure that the door gaskets are attached properly to the door and that they are clean. Also, make sure they are sealing properly and are not torn or split.
- Make sure there are no packages resting against the rear wall of the freezer.
Note: Take a money bill and close it in the door. If you can pull the dollar out with no resistance, the seals should be replaced.
• Make sure there are no packages resting against the rear wall of the freezer.
• Space your food out as much as possible to improve ventilation.
• Make sure that the air vent in the freezer is not blocked.
If the flap on the ice dispenser is not closing properly, it allows warm air to enter the freezer compartment and causes frost to build up in the freezer. To check the flap, open the left side door, and look at the black flap inside the ice chute. If the flap is in the correct position, it is flush against the housing. If the flap is not flush with the housing, check for ice, or any other debris, that may be keeping the flap open.
Freezer Compartment
Ice or frost in the freezer can be caused by one of three issues:
- An improperly closed door.
- Improper ventilation of the freezer.
- The Ice Maker Flap.
Refrigerator Compartment
- If your refrigerator is freezing food, the temperature is set too low. Raise the temperature a few degrees to fix the problem.
- If your refrigerator temperature is too high, condensation may build up and freeze on the bottom of the refrigerator. Lower the temperature a few degrees to fix the problem.
Note:
- If your house has a high humidity level, simply opening and closing the freezer door will cause some amount of frost to accumulate. The freezer has a built-in heater to melt this build-up.
- If you have any questions after verifying the above-mentioned solutions, please call our contact center to get help with your inquiry. Our helpful agents will be there to help you.
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