Please note: This article refers to the Samsung email app that is provided with your device. Gmail, Outlook, and Yahoo, amongst others, all have their own apps that you can use for your email. If you're having difficulty with the Samsung email app, it may help to try using the app for your specific email provider.

Get support for:

the Android Gmail app

the Android Outlook app

the Android Yahoo app

Connecting an email account

To begin using the email app you need to add an email address. The Samsung email app makes it easy to connect to various email accounts including Gmail, Hotmail, and Yahoo.  

1 Open the Email app.
Adding an email address
2 Choose the type of email account you wish to add (Gmail, Hotmail, Outlook etc).
Adding an email address
3 Enter your account information to login.

Please note: this step will differ depending on the type of email you have. The app will connect to your email client and you will be asked to enter your email address, password, and to approve of the email privacy policy. You will also need to authorise access to the settings it needs to function correctly.

Adding an email address

The email app allows you to connect multiple email addresses so you can easily access all your emails in one place. To add another email address, start by opening the email app again.

1 Tap the menu icon. This will appear as three lines in the top left corner.
Adding another email address
2 Tap the settings cog.
Adding another email address
3 This will show you a list of the emails you currently have connected. Tap + Add account.
Adding another email address
4 This will take you to the Set up Email screen you used when you first added an email address. Choose your type of email account and login in with your email address and password.

From here you can add another email account by following the steps again.

Syncing email

By adjusting the sync settings, the email app can be set to automatically download emails to your device. You can use sync settings to control how often your emails sync, to select which folders will sync and to set a limit on the size of emails that will be downloaded.

1 Open the Email app.
Turning on and off email syncing
2 Tap the menu icon. This will appear as three lines in the top left corner.
Turning email syncing on and off
3 Tap the settings cog.
Turning on and off email syncing
4 Choose the account that you want to sync.
Turning on and off email syncing
5 If you want your emails to sync, tap the Sync account switch. It will have an orange colour when turned on.
Turning on and off email syncing
6 When you have finished changing your sync settings, tap the < icon in the top left to return to your email inbox.
Sync settings
7 Your inbox will display when it was Last synced in the upper right corner.
Turning email syncing on and off

If email syncing has been turned on for your account, there are several settings that you can adjust.

  • Email sync schedule controls how often your emails will sync
  • Email folders to sync lets you choose which folders you want to sync
  • Email sync period controls which emails will sync by the date they were received
  • Limit retrieval size filters the emails that will sync by storage size
  • Limit retrieval size while roaming lets you control the size of emails that will sync while using mobile data overseas  
Sync settings

Composing and sending emails

The Email app lets you write and send emails from your existing email accounts. You can also attach files from your device to send.

1 Open the Email app.
Composing emails
2 Tap the compose icon in the bottom right corner.
Composing emails
3 In the To field, type the email address of the person you want to send an email to.

If you are writing to an existing contact the address should autocomplete. You can also tap the contact icon.
Composing emails
4 Give your email a subject in the subject field. This is a good way of letting the recipient know what your email is about.
Composing emails
5 Type out your message in the message box.
Composing emails
6 When you are happy with the contents of your email tap the send icon. It will look like a paper airplane in the top right corner.

Please note: you cannot recall or edit an email once it's been sent. Make sure you are totally happy with your email before you tap send.

Composing emails

You can use the email app to send files from your device as email attachments. Start by composing an email.

1 Tap the paperclip icon.
Adding attachments
2 Choose the app where the files you want to send are stored.
Adding attachments
3 Select the files that you wish to send.

Please note: the Email app supports attachments up to 24.7 MB in size. If you wish to send files that total greater than 24.7 MB you will have to use a different app or send them over multiple emails.

Adding attachments
4 Your files will appear in the body of your email.
Adding attachments
5 When you are happy with the contents of your email tap the send icon.
Adding attachments

Email notifications

Email notifications let you know when you've received an email or something has changed in the app. There are various options you can set to personalise your email notifications or disable them entirely.

1 Open the Email app.
Turning email notifications on and off
2 Tap the menu icon. This will appear as three lines in the top left corner.
Turning email notifications on and off
3 Tap the settings cog.
Turning email notifications on and off
4 Tap Notifications.
Turning email notifications on and off
5 Notifications for the email app will be enabled by default. If you don't want any notifications to appear for the Email app, tap the Show notifications switch.

It will display that 'Notifications from this app are blocked'.
Turning notifications on and off

App icon badges are the numbers that appear over an app when it has a new notification.

These will appear by default. If you don't want them to appear open the notification settings and tap the App icon badges switch. It will move to the left-hand side and turn grey when switched off.

App icon badges

If you have allowed notifications, there are several settings you can adjust for individual accounts. This means that you can have different notifications for each of your accounts. To start, open the notification settings.

1 The account you are changing the settings for is shown at the top.
Controlling notifications for individual accounts
2 If you don't want to receive notifications from this account tap the Show notifications switch.

It will slide to the left and turn grey when turned off.
Controlling notifications for individual accounts
3 For further control over notifications for an individual account tap New emails.
Notifications for individual accounts

These settings allow you to change the type of notification you will receive for each of your email accounts.

  • Notification style lets you change whether a sound and pop up will appear
  • Sound lets you change the notification sound 
  • Vibrate lets you turn on or off vibration notifications
  • Blink light lets you change whether a light will blink when you get a notification
  • App icon badges lets you change if icon badges will show for this account
  • Lock screen lets you decide if emails from this account will appear on the lock screen
  • Ignore Do not disturb lets you allow notifications for this email account even when your phone is on do not disturb mode

General notifications allow you to change the notification settings for emails from all your connected accounts. You can change the settings for emails that are Snoozed, from VIPs and relating to Privacy and security.

Tap the type of email you want to change the settings for.

General notifications

These settings allow you to change the type of notification you will receive for important emails.

  • Notification style lets you change whether a sound and pop up will appear
  • Sound lets you change the notification sound 
  • Vibrate lets you turn on or off vibration notifications
  • Blink light lets you change whether a light will blink when you get a notification
  • App icon badges lets you change if icon badges will show for this account
  • Lock screen lets you decide if emails from this account will appear on the lock screen
  • Ignore Do not disturb lets you allow notifications for this email account even when your phone is on do not disturb mode

Manual setup and configuration settings

If you're having trouble adding an email address or use an email client that's not recognised by the Email app you can set them up manually instead. Manual setup also allows you to adjust the configuration settings for your account.

1 Open the Email app.
Manual setup
2 Tap the menu icon.
Manual setup
3 Tap the settings cog.
Manual setup
4 Tap + Add account.
Manual setup
5 Tap Other.

Please note: to manually configure the setup of your email you will need to choose Other even if your email client is listed.

Manual setup
6 Enter your email address and password then choose Manual setup.
Manual setup
7 Choose the account type that is best for you. If you are checking your emails on multiple devices, it is recommended to choose IMAP account.
Manual setup
8 Enter your Incoming server and Outgoing server details. If you are using an email client that is recognised by the Samsung email app these sections should have autocompleted.
Manual setup
9 Tap Sign in to finish setting up your email.
Manual setup

If you need to access the configuration settings for your account after it has been set up, you can do so through the email settings.

1 Choose the account you want to edit the settings for.
Manually updating the account settings
2 Scroll down to the bottom and tap Server settings.
Manually updating the email account settings

Managing Spam emails and addresses

You can mark emails and senders as spam if you don't trust them or would prefer not to receive similar emails in the future. Marking an email as spam makes all emails from that address appear in the spam folder rather than your inbox.

1 Open the spam message.
Marking a message as spam
2 Tap the options icon. It will appear as three dots in the top right corner.
Marking a message a spam
3 Tap Mark as spam.
Marking a message as spam
4 If you want to mark an email as spam before it has been opened then hold your finger on the unopened email to select it.
marking as spam
5 Tap the options icon.
marking as spam
6 Tap Mark as spam.
Marking as spam
7 Once the email has been marked as spam it will be automatically moved to your Spam folder.

The address that the email came from will also be added to your spam addresses. This means that all emails from this sender will be marked as spam in the future.
Marking a message as spam

If you've accidently marked a message as spam, you can fix this by removing the spam marker from the email. To start, find the email in the spam folder and open it.

1 Tap the options icon in the top right corner.
Removing spam markers
2 Tap Remove from Spam.
Removing spam markers

When you mark a message as spam the email app will automatically add the sender to your spam addresses. This will make every new message from that sender move to your spam folder. You can find your spam addresses in your email settings.

1 Tap the menu icon.
Managing spam addresses
2 Tap the settings cog.
Managing spam addresses
3 Tap Spam addresses.
Managing spam addresses
4 This is where all the email addresses you've marked as spam are displayed.

To remove an address from this list tap the options icon.
Managing spam addresses
5 Tap Remove.
Managing spam addresses
6 Select the email addresses you no longer wish to mark as spam and tap Remove in the top right corner.
Managing spam addresses

Creating and managing folders

Folders allow you to organise your email inbox. Some folders such as Inbox, Unread and Spam will be in your email app by default, but you can also create your own.

1 Open the Email app.
Creating a new folder
2 Tap the menu icon.
Creating a new folder
3 Tap All folders.

This will display all your existing folders.
Creating a new folder
4 Scroll to the bottom of the menu and tap Create folder.
Creating a new folder
5 Choose a location for your new folder. To place the new folder into your list of folders tap Root.

If you want to place a new folder within an existing folder, tap the folder you want to place it in.

Please note: The folders that you create will be placed in alphabetical order. This cannot be changed. You can change the order of the default folders through the Manage folders setting.

Creating a new folder

The folders that you create are ordered alphabetically. This cannot be changed. You can change the order of the default folder such as Spam, Sent and Drafts through the manage folders setting.

1 Tap the Menu icon.
Changing the order of your folders
2 Tap the settings cog.
Changing the order of the folders
3 Tap Manage folders.
Changing the order of the folders
4 To stop a folder appearing in the email app tap the checkmark next to it.
Changing the order of the folders
5 To rearrange the order your folders appear in, tap and hold the arrows next to the folder you want to move.

The name of the folder will turn grey. It can now be moved up and down the folder list.

Please note: Inbox will always be the first folder in the list. You cannot move another folder to appear before the Inbox.

Changing the order of the folders
1 Tap the menu icon.
Deleting a folder
2 Hold your finger on the folder you want to delete until a pop-up menu appears.
Deleting folders
3 Tap Delete to remove the folder.
Deleting a folder

Searching emails

The search function in your Email app allows you to quickly find specific emails. You can search through all your emails, emails sent to or from a particular address, or by the email subject.

1 To search through your emails open the Email app.
Using the search function
2 Tap the search icon. It will appear as a magnifying glass in the upper right corner.
Using the search function
3 The search function will be set to All by default. This will search through the content of all your emails. To start, type a word or phrase into the search bar.
Using the search function
4 The email app will find every email that contains the word or phrase that you searched for and display them.
Using the search function
5 To search for emails you've sent or received from a specific contact tap From or To.

This changes the search function to only search for email addresses and contact names that contain your search term, rather than all the content of your emails.
Using the search function
6 To search for emails on a specific topic tap Subject.

This changes the search function to only search through the subject line of your emails.
Using the search function
7 Once you've found the email you're looking for, tap on it to open it.
Using the search function

Downloading attachments

You can use the email app to send and download almost any file that you have saved on your phone. Easily share your favourite pictures and videos with your loved ones or send yourself that important document you need to work on at home.

1 Find and open an email that has an attachment. Emails with attachment will have a paperclip icon next to them.
Open an email that has an attachment
2 The attachment will appear at the top of the email. Tap on the attachment or tap Save to download it.
Tap on the attachment to download it
3 Once your attachment has finished downloading you will be prompted to open it with a suggested app. If you would like to open the attachment, tap on your preferred app.
Tap on your preferred app to open the attachment

Once the attachment has been downloaded it can be found at any time in the Files app. Find out more about using the Files app.

1 Tap the menu icon. It will appear as three lines in the top left of the screen.
Tap the menu icon
2 Tap the settings cog.
Tap the Settings cog
3 Tap the account you want to edit the settings for.
Tap the account you want to adjust the settings for
4 Tap Auto download attachments.
Tap Auto download attachments

Any attachments you receive will now be downloaded when your device is connected to a Wi-Fi network. You cannot set your device to automatically download attachments over a mobile network connection to prevent you from running out of data accidentally.

Getting Started

Launch the Calendar app

To find the Calendar app, swipe up or down on the home screen to reveal the Apps screen. 

You can also add your calendar to your home screen by adding the Calendar widget. Find out more about how to add widgets to your smart phone or tablet. 

Please note: If you can't see the app on the Apps screen, look in the "Samsung folder" or use the Search function. If you still can't find the app, download it from the Galaxy Store.

Basic navigation

Calendar app is displayed

Ref

Description

Details

1

Menu

Tap the menu icon for more options. You can also select your calendar’s settings from this icon to change things such as alert types, event title settings etc.

2

Date select

Tap on the date to quickly change the date, month and year and to jump to a specific date.

3A

Search bar

Tap on the magnifying glass icon to search for specific events or view your events in a list view.

3B

Drawing mode

This option is only available while looking at the monthly view on specific devices that have an S pen. Use drawing mode to doodle on your calendar just like if it were hung on the wall.

4

Today

This button will quickly take you to the current date.

5

Events

You can see the title of your events on the calendar itself. Tap an event to expand it.

6

Selection box

The outline around a date shows you the date you have selected. When you open the calendar, it will automatically select the current date.

7

Current date

The current date will be highlighted to make it easier to see.

8

Add event

Tap this button to create an event. The date of the event will be automatically entered as whichever day is currently selected with the selection box.

N/A

Swipe left or right

Swipe left or right to switch the month that you are currently looking at.

N/A

Swipe up

Swipe up one or two times to see more information about the date that you have selected.

Change the view

You can change the view of the calendar to easily see the whole year, month, week or just a single day. Tasks and reminders used to be integrated into the calendar app but have been moved to give you greater options. From the menu you can tap Reminder, to jump straight to the reminder app. Find out more about how to use the Reminder app.

1 Tap the Menu icon.
Menu icon is selected in the Calendar app
2 Tap Year, Month, Week, or Day.
Month view selected in the Calendar app

Search for events

To search for an event use the magnifying glass symbol in the top right of your screen. From here, you will also see a list of all upcoming events, or you can tap to view past events.

Magnifying glass selected

Add an event

There are two ways to create an event. The quickest way is to tap and hold the Calendar app icon, then tap Add event.

Alternatively, tap to open the Calendar app, then:

1 Double tap the day you'd like to create an event for or tap the + icon.
Day is selected in Calendar view
2 Fill in the event details. Read the next section on 'Editing events' for more information.
Add event details in the Calendar app
3 Tap Save to create the event.

Delete an event

1 Find and tap on the day of the event you want to change.
2 Tap and hold the event.
3 Tap Delete.

Please note: If the event is recurring, you will have the option to delete “Only this event”, “This and future events” or “All events in series”.

Delete an event in the Calendar app

Please note: It is not possible to delete an event from another Calendar that is synced with your Samsung Calendar, for example your Google Calendar. To delete events from another calendar you will need to access that calendar from the corresponding app/website.

Once you’ve created a new event there are a number of features that allow you to customise and edit your event. To create a new event, follow the steps outlined above, under ‘Add or delete event’. To edit an event that has already been created: 

1 Tap the day of the event you'd like to change.
2 Tap and hold the event itself.
3 Tap Edit.
Edit event is selected in the Calendar app

Once you have your event open you can customise the features of your event, including date, time, location and invites.

Please note: Some options may not be available for all calendars. For example, the option to add an invitee is not available for the default Calendar (Samsung Account).

Title: Add a title by tapping on the space marked title and inputting a title of your choice.

Time and Date: This is adjusted by tapping on the start and then end date and adjusting the month, day and time. The event will cover the time between the start and end date/time. This means an event can last a day or span over a series of days or months.

Location: You can set the location where you want the event to take place by tapping Location and inputting the relevant address.

Alert: Tap the bell icon to adjust how and when you will be alerted about your event. For more information see 'Repeats and alerts'.  

Repeat events: If you would like to create a recurring event, for example a weekly meeting, tap the repeat button. For more information see 'Repeats and alerts' below.  

Repeat events

Notes: Tap on notes to add any extra information about the event.

Attach file: Tap to add an attachment from the Gallery or Samsung Notes apps.

Invitee: Tap on this feature to invite people to your event. This could be a contact in your phone app or an email contact.

To edit an alert:

1 In an event, tap the bell icon. It will open the alert options.
2 Select how near to the event you want your alert to occur.
3 To add an additional or customised alert, tap + Custom and select a customised time.
4 In a custom alert, choose the time from number, minutes or weeks. You can also choose between notification types.

To change the alert on an all-day-event:

1 From the main calendar outside the event, tap the Menu icon.
2 Tap Settings.
3 Tap Alert settings.
4 Tap All-day-events.
5 From here you can a select a pre-set alert, no alert or use customise to create your own alert time.
6 You can customise the number of days or weeks before the alert will trigger and the time of day.

To edit the sound of your alert:

1 Tap Menu.
2 Tap Settings.
3 Tap Alert style.

You can now choose the style and strength of your alert sound.

Please note: Alerts will not make a sound if your phone is set to silent or vibrate.

To edit how an event repeats:

1 Open or create your event.
2 Tap the repeat icon (if you haven’t edited it previously it will say Don’t repeat).
3 Choose your repeat from days, weeks, months and years.
4 Adjust how many times your event repeats by tapping on the number provided and adjusting.
5 You can even customise how your event repeats, with the option to choose which days of the week the event recurs.
6 Choose the duration by selecting an end date or specific number of days.

You can share your events through email, WhatsApp, Bluetooth and more, so that no matter what platform your connections are on they will never be left out. There are two ways to share events: share the event or add invitees.

Share the event

1 Tap on the day of the event, then tap and hold the event itself.
2 Tap Share.
Share an event in the Calendar app
3 You have the option to share as a Calendar file or as Text file. Sharing as a Calendar file allows the recipient to easily add it to their own calendar while a Text file just provides the details of the event.
Calendar file is selected in the Calendar app
4 Tap the app that you would like to use to share your event.
Calendar events can be shared via a variety of apps

Add invitees

Some calendars, such as your Google calendar, will let you add invitees when creating or editing an event.

Please note: The option to add invitees is not available for all calendars, for example the default Calendar (Samsung Account).

1 Create a new event or edit an existing event.
2 Select a calendar that supports invitees, such as your Google calendar.
3

Tap to add an Invitee.

Add an invite to an event in the Calendar app
4 Tap Contacts or type the email address of the person you would like to invite.
5 Tap Save to send the invite.
6

Once saved, your invitees will receive the invitation. They can then accept or decline your invitation. To check the status of your invitee request(s), tap the event in your Calendar, then tap Details which is next to Invitee.

The Samsung calendar app lets you bring together your events from other calendars including Gmail, Google, and Microsoft Exchange. This makes it easy to create shared calendars and import any you may already have. You can also add an alternative calendar such as lunar, Hijri or Shamsi calendars. You can also turn on calendar syncing so that your calendars stay up to date across all your devices.

If you use Yahoo, find out how to add a Yahoo calendar to the Calendar app.

If you use Outlook find out how to add an Outlook calendar to the Calendar app.

To Add an alternative calendar:

1 Tap the Menu icon.
2 Go to Calendar settings.
3 Tap Alternate calendar.
4 Select the calendar you want to add to your main calendar.

If you have a new device and want to transfer your old calendar events to your new device you can transfer with SmartSwitch.

1 Tap the Menu icon.
2 Tap Manage calendars.
Add account to the Calendar app
3 Press the Plus + icon.
4 Tap the type of account you want to add, then follow the on-screen instructions to finish adding your calendar.
Google account type is selected in the Calendar app
5 Once you have added your calendar, tap the Menu icon, then tap Sync now to add the events from the calendar you have just added to your Samsung Calendar.
Sync Calendar app is selected
6 If the events are not showing up, make sure that the new calendar is selected under the Calendars heading.
Calendar selected

Please note: You can change the colour of events from different calendars by selecting Manage calendars and tapping the coloured dot next to the calendar you want to change.

There are a couple of ways you can share your diary with another person. You can either share individual events (see section on “Share an event”) or you can share an entire calendar.

To share an entire calendar with others, create a shared calendar using your preferred platform (for example Google Calendar), then add the calendar to the Samsung Calendar app and sync the event (see section on “Add a calendar”).

If you have a new device and want to transfer your old calendar events to your new device you can transfer it with SmartSwitch.

If you have added a calendar that you no longer want to see you can choose to hide or remove the calendar.

Hide a calendar

1 Tap the Menu icon.
Menu icon is selected in the Calendar app
2 Under the calendar heading, tap the down arrow next to the calendar you'd like to change. Then, select or deselect the types of events, such as public holidays or birthdays, that you would like to be displayed in the Samsung Calendar app.
Select the calendars to display

Remove a calendar

Sometimes hiding a calendar from your display isn't enough. If you would like to remove a calendar completely you can do so through your settings.

Please note: Removing an account will also remove it from any other apps. For example, if the calendar you want to remove is associated with an email account it will also be removed from the email app.

1 Outside the calendar app go to Settings.
2 Tap Accounts and backup.
3 Tap Manage accounts.
4 Tap the account that you would like to remove.
5 Tap Remove account, then tap Remove account to confirm.

In order to sync your Outlook calendar with your Google calendar you will first need to copy its ICS address. Follow the steps below to find out how:

1 From a computer, sign in to your Outlook calendar.
2 Click the Settings icon at the top right of the screen, then click "View all Outlook settings".
Click the settings menu in your Outlook Calendar
3 Click "Calendar", then "Shared calendars".
Click Calendar then Shared calendars
4 In the "Publish a calendar" section, select the calendar you wish to share, then choose whether to share all details or just whether you are busy, then select "Publish".
Select the calendar that you would like to share
5 Click the ICS link, then click "Copy link".

Once you have copied the link, follow the steps in the next section to add it to your Google calendar.

1 Open Google calendar on your computer.
2 On the left, click the + next to "Other calendars" then click "from URL".
Add Outlook calendar to Google calendar
3 Paste your Outlook calendar's ICS address, then click "Add calendar".
4 It may take a few minutes to import your Outlook calendar. Once complete, your Outlook calendar will have been added to your Google calendar.

Once you have added your Outlook calendar to your Google calendar, follow the steps in the final section to sync this with the Samsung calendar app.

1 Open the Samsung calendar app on your Galaxy smartphone or tablet.
samsung calendar app icon
2 Tap the Menu icon
Calendar menu icon selected
3 If you have already added your Google calendar to the Samsung calendar app, tap "Sync now".
Sync now selected
4 If you have not already added your Google account, tap "Manage calendars”
Manage calendars selected
5 Tap + to add a new calendar.
+ icon selected
6 Select "Google" and then follow the instructions to sign in to your account and add your Google calendar. Then select “Sync now” to update the calendar.
Google account selected
7 Check to make sure that your Google calendar is displaying. If you cannot see it, tap the Menu icon, then tap the down arrow next to your Google account to make sure that "Calendar" is selected.
calendar selected

Please note: Events from your Google calendar will usually show in a different colour.

1 Swipe up to open apps and tap Clock.
Clock icon displayed on apps screen
2 Tap Alarm.
Alarm selected inside Clock on a Galaxy smartphone
1 Tap the Add (+) icon or an existing alarm to add or edit an alarm.
Add icon and an existing alarm selected in the clock app
2 This screen allows you to change the settings for your alarm. When you're happy, tap Save.
Save selected in the alarm editing screen
1 To switch the alarm off press and swipe the cross (x).
Cross icon selected with Alarm screen on a Galaxy smartphone
2 To snooze the alarm, tap Snooze.
Snooze button selected on Alarm screen on a Galaxy smartphone
1 Tap the alarm you wish to change, or tap Add to set a new one.
2 Tap the day(s) you would like your alarm to repeat on.
Days of the week highlighted inside alarm on a Galaxy smartphone
3 Tap Save.
Save selected with days of the week selected on a Galaxy smartphone
1 Tap the alarm you wish to change or tap the Add (+) icon to set a new one.
2 Scroll up or down to set the time you require.

Please note: if you haven't selected a day for the alarm and scroll to a time that has already past, the clock will automatically change the date of the alarm to the following day.

Time highlighted on a Galaxy smartphone
3 Tap Save.
Save highlighted with alarm set on a Galaxy smartphone
1 Tap the alarm you wish to change or tap the Add (+) icon to set a new one.
2 Tap the calendar icon.
Calendar selected under alarm time on a Galaxy smartphone
3 Choose a new date, then tap Done.
Calendar shown on a Galaxy smartphone with Done selected
4 The date will appear under the time. Tap Save.
Date highlighted and done selected on a Galaxy smartphone
1 Tap the alarm you wish to edit, or tap Add (+).
2 Tap Alarm sound.
Alarm sound selected on a Galaxy smartphone
3 Tap Ringtone.

Please note: if the alarm is set to use a Bixby alarm you will need to tap Ringtone before you can change the alarm sound.

Ringtone selected on a galaxy smartphone
4 Tap the alarm sound you would like to use.
List of ringtones shown on Galaxy smartphone
5 If you'd like to use your own music as an alarm tap the Add (+) icon.
plus icon selected on a Galaxy smartphone
6 The Sound picker will find the audio files you have saved on your phone. Tap the song you'd like to use as your ringtone.
Song selected inside Sound picker on a Galaxy smartphone
7 The Sound picker will choose a highlight section from the song. If you'd like to use the whole song, tap the Highlights only switch to turn it off.
Switch next to Highlights only with song selected inside Sound picker
8 Tap Done.
Done selected inside Sound picker on a Galaxy smartphone
9 Once you have selected your alarm sound tap the back arrow.
Back arrow selected on a Galaxy smartphone
10 Use the slider at the bottom of the screen to change the volume, then tap the back arrow again.
Back arrow selected next to Alarm sound on a Galaxy smartphone
11 To use a Spotify playlist as your alarm sound, tap Spotify.
Spotify selected in alarm sounds menu
12 Select the playlist you wish to use as your alarm sound.
Playlist selected in Spotify in alarms
13 Tap the back arrow twice.
14 Tap Save.
Save selected inside alarm on a Galaxy smartphone
1 Tap the alarm you wish to edit or tap Add (+).
2 Tap Snooze.
Snooze selected inside alarm on a Galaxy smartphone
3 Tap the switch to turn Snooze on or off.
Switch next to On selected inside Snooze on a Galaxy smartphone
4 Set your preferred Interval and Repeat times.
Interval and repeat times highlighted inside Snooze on a Galaxy smartphone
5 Once you have set your preferred times, tap the back arrow.
Back arrow selected inside Snooze on a Galaxy smartphone
6 Tap Save.
Save selected on alarm screen
1 Tap the alarm you wish to change or tap the Add(+) icon.
2 Tap Alarm sound.
Alarm sound selected on a Galaxy smartphone
3 Tap Ringtone.
Ringtone selected inside Alarm sound on a Galaxy smartphone
4 Tap the switch next to “Read time and alarm name aloud”.
Switch next to Read time and alarm name aloud toggled on
5 Tap Settings to change Engine, Language, Speech rate and Pitch.
Settings selected in popup from Read time and alarm name aloud
6 Tap the back arrow twice.
Back arrow selected twice
7 Tap Save.
Save selected in alarm screen

The Bixby briefing reads information such as the current time and weather when the alarm sounds. When setting your alarm, you can either set an alarm sound or Bixby alarm.

Please note: you will need to have Bixby enabled before you can use this feature. More information on how to set up Bixby can be found here.

1 Tap the alarm you wish to edit, or tap Add (+).
2 Tap Alarm Sound.
Alarm sound selected on a Galaxy smartphone
3 Tap Bixby alarm.
Bixby alarm selected inside Alarm sound on a Galaxy smartphone
4 Tap the back arrow.
Back arrow selected inside Alarm sound on a Galaxy smartphone
5 Tap Save.
Save selected inside alarm on a Galaxy smartphone
1 Tap the alarm you wish to edit, or tap Add (+).
2 Tap Vibration.
Vibration selected inside alarm on a Galaxy smartphone
3 Tap the switch to enable or disable the alarm vibration.
Switch next to on selected inside vibration on a Galaxy smartphone
4 If using vibration, choose a vibration pattern.
Vibration patterns highlighted inside vibration on a Galaxy smartphone
5 Tap the back arrow.
Back arrow selected inside vibration on a Galaxy smartphone
6 Tap Save.
Save selected in alarm screen
1 Tap the menu icon. This will appear as three dots.
Three dot menu selected inside Alarm on a Galaxy smartphone
2 Tap Edit.
Edit highlighted inside Alarm on a Galaxy smartphone
3 Select the alarm(s) you wish to delete.
Alarm selected on a Galaxy smartphone
4 Tap Delete.
¡Delete selected under chosen alarm on a Galaxy smartphone

Please note: 

  • Any prompt that says Authentication Error is related to an incorrect password. Please contact your Internet Service Provider for assistance in changing your Wi-Fi network password.
  • To view the password you are entering tap the eye symbol next to “Enter password”. You should check the password you are using against other devices using the same Wi-Fi connection.

Samsung is aware of this issue and will release an improved software version soon. The available date for this update may differ depending on the country or mobile carrier. It is recommended to keep the software on your device updated to the latest version. Find out more about how to update the software on your device.

Until the new software version is available, follow the steps below to establish a Wi-Fi connection.
 

Register the Wi-Fi again after resetting the network settings

1 Open the Settings app.
2 Tap General management.
3 Tap Reset.
4 Tap Reset network settings.
5 Tap Reset settings.
6 Register your Wi-Fi network again to connect.

You can also try re-entering the password for your Wi-Fi network

1 Open the Settings app.
2 Tap Connections.
3 Tap Wi-Fi.
4 Tap the Wi-Fi network you want to join.
5 Enter your Wi-Fi password.

Press and hold the power and volume down buttons on your device for around 10-15 seconds. Your device will restart. Try connecting to Wi-Fi again.

Please note: the image below shows the location of the volume down and power buttons on the S21 Ultra 5G. The location of these buttons may differ depending on your device.

There are a few settings on your device that may be preventing you from connecting to Wi-Fi. Check that your settings are correct for Wi-Fi access.

1 Swipe down twice from the top of the screen to open your quick settings.
2 Make sure that the Wi-Fi setting is turned on.

Please note: if a setting is turned on, it will be blue. If a setting is turned off, it will be grey.

3 Make sure that the Airplane Mode setting is turned off.
4 Make sure that Power saving mode is turned off.

Once you've changed your settings, try and connect to Wi-Fi again.

Next to the Wi-Fi network you are trying to connect to is an icon which indicates the strength of the signal. Having a weak signal may cause connectivity issues. If you are receiving a weak signal, try moving closer to the Wi-Fi source and connect again.

You can use the Samsung Members app to diagnose Wi-Fi connectivity issues. Open Samsung Members, go to Get help and tap Start under Diagnostics and select Wi-Fi to test it.

If the Wi-Fi network that you want to join is not appearing, it is likely that there is an issue with your Wi-Fi signal or router.

  1. Switch off your Wi-Fi router at the wall and wait 2-3 minutes before turning it back on. Once the router has successfully connected to the internet again, try to connect to your network on your mobile device.
  2. Some Wi-Fi routers support both 2.4GHz and 5GHz. Most Galaxy devices will switch between these channels automatically when required. For example, when you are closer to the router your device will switch to 5GHz and swap to 2.4GHz when further away.
  3. Make sure there is no interference between the router and your mobile device. Concrete walls, fridges and microwaves can all interrupt the Wi-Fi signal.
  4. If possible, try and connect your device to a different Wi-Fi connection. If you can connect, you should contact your Wi-Fi provider for more assistance.

If you have previously managed to connect to the Wi-Fi network and you are now having trouble joining, it may help to forget the network and reconnect.

1 Go to Settings.
Tap to enter the Settings menu
2 Tap Connections.
Tap Connections
3 Tap Wi-Fi.
Tap to enter Wi-Fi menu
4 Tap the Settings icon next to the Wi-Fi network you are having trouble with.
Tap the Settings icon next to the Wi-Fi network you are having trouble with
5 Tap Forget.

This will remove any saved information on your device that could be interfering with the authentication.

Tap Forget to forget the wifi network on the Samsung Note10

Please note: if you want your device to automatically connect to this Wi-Fi network in the future, make sure that the switch next to Auto reconnect is switched on.

6 Try to reconnect to the network again by tapping the network and entering the password, if required.

If you are connecting to a home Wi-Fi network, check if the other devices you own can connect. If you are unable to connect with any of your devices, the issue is likely with your Wi-Fi. 

If you are able to connect using another device, check for and install any available software updates for your Galaxy device, then try connecting again.

Safe mode can be used as a diagnostic tool that lets you run your device at the basic interface without any third-party apps. This helps to determine if the issue you are facing is due to an installed app.

1 Press and hold the power button or button combination you use to turn off your device until the power off screen appears.

Please note: the image below shows the button combination for the S21 Ultra 5G.

2 Tap and hold the Power off icon until the option for Safe mode appears.
3 Tap Safe mode.
4 Your device will restart and open in Safe mode. Try and connect to Wi-Fi.

If your device is still unable to connect, it is likely that one of your apps is causing the issue. Starting from the most recently installed, you should try deleting apps until you find which one is causing the problem. You can always re-install any apps that were mistakenly deleted.

1 Swipe down from the top of the screen to reveal the notification panel.
2 Tap the Location icon to activate or deactivate.
Location icon is selected

Please note: You can also switch location on and off via the Settings menu. The location of the setting will be different depending on your device or operating system.
For devices running on Pie and above, go to Settings > Biometrics and security > Location

  • For devices running Nougat and Oreo, go to Settings > Connections > Location
  • For older operating systems and devices, you will find it either in: Settings > Privacy & Safety > Privacy > Location OR Settings > Location

Your device has different settings to determine the location of your phone or tablet. High accuracy settings use multiple sources to accurately pinpoint your location but will use additional mobile data and power to do so.

Please note: The location of the setting will be different depending on your device or operating system.

  • For devices running Android 10: Settings > Location
  • For devices running Pie and up (newer devices) go to: Settings > Biometrics and security > Location
  • For devices running Nougat and Oreo, go to: Settings > Connections > Location > Locating Method
  • For older operating systems and devices, you will find it either in: Settings Privacy & Safety Privacy > Location > Locating Method 
  • OR Settings > Location > Mode
1 Go to "Settings", then tap "Location".

Please note: On some devices you may need to tap "Biometrics and security", then tap "Location".

Location settings
2 Tap "Improve accuracy".
Location settings
3 Tap the switches to activate "Wi-Fi scanning" and "Bluetooth scanning".
Location settings

Mock Locations is available within the Developers Options on your device and is generally used by developers to test GPS and location-based apps.

You will need to turn on the Developer Options menu in order to use Mock Locations on your device. Please note that the primary purpose of the developers menu is for developers to test apps and software. Making changes to your device via the developers menu may affect the running of your apps and system. Some location-based apps (especially games) will not work if Mock Location is turned on.

Find My Mobile allows you to locate, lock and wipe your device remotely. To use Find My Mobile, first enable the Remote controls feature on your device:

1 Go to "Settings", then tap "Biometrics and Security".

Please note: On some devices you may need to tap "Lock screen and security" or "Security".

2 Tap "Find My Mobile".
3 Tap the switch to activate "Find My Mobile". On some older devices you may need to tap "Remote controls".
Location settings

Please note: You will need to have a Samsung account in order to enable remote controls. If you are not signed into a Samsung account, you will be prompted to sign in or register.

Your Google Play country determines what content you see in the store. To change your country, you first need to set up a new country in Google Play. To set up a new country you must be in that country and have a payment method from the new country.

Please note:  It is only possible to change your Play Store country once per year.  For full information about Play Store country options, go to Google Support.

1 Open the Play Store app.
2 Tap the Menu icon (three horizontal lines).
3 Tap "Account".
4 Tap "Country and profiles".

Please note: The "Country and profiles" option will not appear if you are not currently in a new country (this will be based on your IP address) and or you have changed your country in the last year.

5 Select your new country, then follow the instructions to update your payment method.

Please note: Certain apps may not be available in different regions. If you move countries, you will need to change your default country in the Google Play app in order to access local apps.

Your Samsung Account is registered to the country where you initially set it up. To change the country of your Samsung Account, first delete your Samsung Account, then set up a new Samsung Account. You will also need to remove the old Samsung Account from your device, then set up the new Samsung Account on your device.

For further information, find out how to delete, remove and set up a Samsung Account.

Are you still experiencing problems with your mobile device?

Contact our support team so that one of our technicians can help you solve this problem.

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