SM-A415F/DSN
Common Topics
SM-A415F/DSN
SM-A415F/DSNSolutions & Tips
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Others
Quick guide: Samsung Account setup and management on Galaxy devices
Your Samsung Account has multiple benefits: it enables you to keep Samsung apps synced across your Samsung devices, gives access to Samsung Pay, enables you to get news and discounts, and use the Find
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Others
How to Use a QR Code on Your Galaxy Device to Share Wi-Fi Connection
Learn How to Share Your Wi-Fi Password from your Galaxy Device to an Android Device with a QR Code.
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Others
What to do if you have lost your Galaxy device
Cannot find your Samsung device? The Find My Mobile feature on your Galaxy device lets you locate, lock or unlock, and wipe lost or stolen devices.
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Others
Add a phone number for two-step verification for your Samsung Account
With 2-Step verification, you add an extra layer of security to your Samsung account in case your password is stolen.
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Others
Expand your Galaxy phone storage using a microSD card
Discover how to use a microSD card on your Samsung Galaxy phone. Expand your device's storage capacity and learn how to insert, format, and manage your microSD card effectively.
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Battery
Make sure your Galaxy device charger is authentic
Ensure Your Phone's Charger is Genuine - Tips for Identifying Authentic Samsung Chargers. Learn how to distinguish real Samsung chargers from counterfeits and access genuine products from Samsung's official
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Others
Galaxy eSIM and supported network carriers
FAQ for Mobile Devices. Find more about Galaxy eSIM and supported network carriers with Samsung Support.
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Lock
Secure the access to your Galaxy phone with Smart Lock
Make your Galaxy phone even smarter with the Smart Lock feature. It will unlock your phone by recognizing different signals, such as your proximity to your home.
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Camera
How to troubleshoot Camera app errors on your Samsung Galaxy device
If a 'Camera failed' warning appears on your screen, or if your device freezes or slows down while using the Camera app, please refer to our guide to troubleshoot the issue.
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Power
Your Samsung Galaxy phone displays a water drop icon
If your device displays a water drop icon which signifies moisture detection, you should power off your device and leave it to dry completely.
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Others
How to improve the performance of your Galaxy device
Galaxy smartphones may slow down, freeze or crash for various reasons. The likely culprits are full storage space and outdated software. Here are some tips to try to get your Galaxy smartphone back up
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Settings
How can I unlock my Galaxy device if I forgot the security PIN, pattern or password?
Use Find My Mobile, Remote unlock, and Smart Lock to unlock Samsung Galaxy devices if you forgot the security PIN, pattern or password.
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Samsung Pay
Troubleshoot NFC issues on Galaxy devices
NFC technology enables faster and more convenient in-person payments on Samsung Galaxy devices. If you encounter any issues with its functionality, there are steps you can take to troubleshoot the problem
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Others
Use two hands with your Samsung Galaxy devices for maximum productivity
Using two hands to navigate your Galaxy devices will increase your productivity throughout the day.
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Backup & Restore
Sync photos from your Gallery with OneDrive
With Microsoft OneDrive, you will be able to restore your photos and videos that may have been accidentally deleted, sync your individual albums, and access the Gallery from the web. You can do all of
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Power
Will the battery be damaged if the phone is charging overnight?
The battery is not at risk of overcharging. Once fully charged, the charging process stops and periodic maintenance charges maintain battery capacity.
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Others
Manage Smart Switch settings
Learn how to manage Smart Switch settings on your Samsung mobile devices. Customize your data transfers and optimize your experience with Smart Switch by adjusting the settings to suit your needs.
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Multimedia
Move photos, videos, or music on your Galaxy phone
Do you have too many photos or videos on your mobile device or are you just looking to free up space by moving some media from your, phone, or microSD card? Save room on your mobile device by moving pictures
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Others
How to capture an image from a video frame
FAQ for Mobile Devices. Find more about How to capture an image from a video frame with Samsung Support.
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Multimedia
How to record, edit and share videos in 8K with your Galaxy device
FAQ for Mobile Devices. Find more about How to record, edit and share videos in 8K with your Galaxy device with Samsung Support.
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Settings
How to solve screenshot errors on devices with Android 13 OS
FAQ for Mobile Devices. Find out How to solve screenshot errors on devices with Android 13 OS with Samsung Support.
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Backup & Restore
Back up and restore data on your Galaxy phone
Back up and restore data on your phone or tablet so that you don’t panic if accidentally delete files on Galaxy device. You can back up data with Samsung Cloud, Google, or a microSD card.
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Others
How to use Samsung Video editor
FAQ for Mobile Devices. Find more about How to use Samsung Video editor with Samsung Support.
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Settings
How to add or remove buttons from Quick Setting panel
FAQ for Mobile Devices. Find more about How to add or remove buttons from Quick Setting panel with Samsung Support.
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Settings
How to find and remove duplicate files on your Galaxy device
FAQ for Mobile Devices. Find more about How to find and remove duplicate files on your Galaxy device with Samsung Support.
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Others
Unlock your Galaxy device remotely using SmartThings Find
Unlock your Galaxy phone or tablet using the SmartThings Find website. Follow the step-by-step guide and meet the requirements such as having a Samsung account, enabling remote unlock, and being connected
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Software Upgrade
How to update your Galaxy phone to the latest software version
Learn how to update your Samsung Galaxy mobile device to the latest software version. Follow these easy steps to keep your phone up to date and enjoy new features and improvements.
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Accessory & Bluetooth
Reset Bluetooth settings on your Galaxy phone
If you are experiencing unstable Bluetooth connection on your Galaxy phone, this guide offers solutions to fix the issue. Follow the steps provided to troubleshoot and reset Bluetooth or network settings
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Others
How to shoot videos with Galaxy SuperSteady Mode
FAQ for Mobile Devices. Find more about How to shoot videos with Galaxy SuperSteady Mode with Samsung Support.
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Others
Safety advice for your battery pack
FAQ for Mobile Devices. Find more about Safety advice for your battery pack with Samsung Support.
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Camera
Have fun with doodles on your Galaxy phone
If you are looking for some creative inspiration, you should check out AR Doodle. With this new feature, you can use your phone's camera to create AR drawings on whatever you see in front of you. Learn
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Others
Galaxy Phone Water Resistance
FAQ for Mobile Devices. Find more about Galaxy phone water resistance with Samsung Support.
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Others
Professional Photography with Galaxy Expert RAW app
FAQ for Mobile Devices. Find more about Professional Photography with Galaxy Expert RAW app with Samsung Support.
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Settings
Use interaction and dexterity enhancement features on your Galaxy phone
You can improve your phone screen’s functionality with interaction and dexterity controls, so you can enjoy all your apps, text friends, and make calls. Connect devices for easy navigation if you prefer
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Others
How to transfer data from an iPhone or iPad to a new Galaxy device with Smart Switch
FAQ for Mobile Devices. Find more about How to transfer data from an iPhone or iPad to a new Galaxy deice with Smart Switch
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Backup & Restore
Access your device backups in Samsung Cloud
You can access your device backups using either phone, tablet, or a computer and view your data or delete anything you may not need after signed in to the Samsung Cloud. You may encounter 2-step verification
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Others
Can you use your Samsung phone while charging?
Yes, you can use your smartphone while charging. There is no danger in using your phone while it's charging. When you use your phone while charging, the battery is charging at a slower rate than normal
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Others
Galaxy Device - Battery & Device Care
Galaxy Device - Battery & Device Care
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Others
Galaxy Device - Screen mirroring with Smart View
Galaxy Device - Screen mirroring with Smart View
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Application
Add or remove apps or widgets on the home screen of your Galaxy phone
You've always wondered - is there a difference between apps and widgets? The short answer: yes. In a nutshell, apps are programs that open when you tap their icon. On the other hand, widgets are apps that
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Call & Contacts
Change the default messaging app on your Galaxy phone
When it comes to texting, your Galaxy phone has a few different options. You will just need to make your sure your desired app is set as the default messaging app.
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Others
Register your Galaxy device to claim an offer on your Samsung Account
Register your Galaxy device to claim a promotional offer on your Samsung Account. Make sure your Galaxy device is connected to your Samsung account before looking for an offer.
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Accessory & Bluetooth
Connect your Galaxy phone to a car
Want to connect your Galaxy phone to a car? You can talk on your phone and listen to music while you drive by connecting your phone to your car using a USB cable, auxiliary cable, or Bluetooth. You can
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Multimedia
Connect your Galaxy phone to your Samsung PC
Who has time to switch back and forth between two devices constantly? With your Samsung PC, you won't have to because you can connect your Galaxy phone and computer. Use your favorite Microsoft apps on
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Samsung Apps
What is DECO PIC that appeared on your Galaxy phone?
Noticed a new app on your Galaxy phone called DECO PIC? Fret not. Our guide will help you learn more about this fun feature.
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Settings
Interact with your Galaxy phone even faster with gesture navigation
FAQ for Samsung Phones. Find more about ‘interacting with your Galaxy phone even faster with gesture navigation’ with Samsung Support for Canada.
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Samsung Apps
How to use Find My Mobile to locate or unlock your Galaxy phone remotely
Losing your Galaxy phone can be extremely stressful and upsetting. With services like Find My Mobile and more, you can locate your lost device effortlessly.
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Hardware
Find your Galaxy phone's IMEI, model number, or serial number
Find your Galaxy phone's IMEI, model number, or serial number from About Phone, on the packaging, from your carrier's website, on your bill of sale, or dial *#06# on the phone.
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Hardware
All about S Pens on your Galaxy phone
If you have always wanted an S Pen, you are in luck: they are now available for more models, including the new Galaxy S22 models! Read this guide to learn more.
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Others
Turn your Galaxy phone's screen rotation on or off
Depending on the viewing angle you want to use, your Galaxy phone can be adjusted to Auto rotate, Portrait, or Landscape mode. If your screen does not Auto rotate or if the screen will not stop rotating
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Multimedia
Take a screenshot on your Galaxy phone
You can capture images by taking a screenshot on your phone. Depending on the type of phone you have, capturing a screenshot may be a little different. But either way, its super easy and convenient. Find
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Application
Set up and use Google Assistant or Amazon Alexa with SmartThings on your Galaxy phone
You can use Google Assistant and Amazon Alexa to control your SmartThings devices! Just link the services together to start enjoying your connected smart home.
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Others
Share and transfer files with your Galaxy phone and Windows 10 PC
Share and transfer files between your Galaxy phone and computer using the Link to Windows feature or a USB cable. This guide has all the details on setup and use.
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Multimedia
Share the screen of your Galaxy phone with Smart View
With Smart View, you can wirelessly connect a compatible Samsung phone to a Samsung Smart TV or a Chromecast device. Beam photos, videos, presentations, and games on a large screen to make them look bigger
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Software Upgrade
Check for a software update on your Galaxy phone
Software updates are critical for your phone. They improve security, get rid of minor bugs, and enhance your overall experience.
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Camera
Next level slow motion with Super Slow-mo on Galaxy phones
Everything looks cooler in slow motion. Capture any moment big or small and slow it down using Super Slow-mo on your Galaxy phone's camera. It is perfect for making memes or reliving certain memories.
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Message
Turn your conversations into floating bubbles on your Galaxy phone
Want to reply to a text conversation without having to close the app you are currently using? The new Bubble feature on One UI 3 will grant your wish. It creates a popup or a chat head where you can view
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Application
Update Play Store and Galaxy Store apps on your Galaxy phone
If you are trying to learn how to update apps in the Google or Galaxy app stores, we will walk you through the steps.
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Network & WiFi
Use a mobile hotspot on your Galaxy phone
FAQ for Samsung Phones. Find more about ‘using a mobile hotspot on your Galaxy phone’ with Samsung Support.
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Backup & Restore
Use Smart Switch to transfer content with your computer (PC or Mac)
When it is time to transfer your data from your old phone to your new Galaxy phone, you can use the Smart Switch app on your PC or Mac. It allows you to create a backup that will stay stored on your computer
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Call & Contacts
Enjoy video calls on your Galaxy phone
When it comes to having a video call on your Samsung Galaxy phone, you have plenty of options. Some carriers provide this feature or you can use other third-party apps to video chat.
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Battery
Wall chargers and charging your Galaxy phone
You can charge your device using any Samsung travel adapter, but there are a lot of different factors to take into consideration. Learn what kind of charger you should use with your Galaxy phone.
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Others
How to enter the unlock code provided by your phone carrier to unlock your Galaxy phone
When you purchase a Samsung phone from a carrier, your phone is locked to their network for a specified period of time according to the contract. You must contact your carrier to find out the conditions
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Settings
How do I delete all of my personal information from my device?
FAQ for Samsung Mobile. Find more about how do i delete all of my personal information from my device with Samsung Support.
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Others
How to manage files on your Galaxy Phone
Galaxy devices have a My Files app to access and manage files such as documents, pictures, videos, audio files, and downloads. You can also move files to a micro SD card or a cloud service if you need
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Others
How to move from iOS phone to Samsung
Smart Switch would let you seamlessly transfer all your content from your previous iOS phone to a Samsung Galaxy phone. You can also create a backup of your iOS device and sync data using Smart Switch
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Others
Galaxy Device - How to use the Navigation bar
How to use the Navigation Bar
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Others
Samsung Phones - FAQ for online purchase
FAQ for Samsung Phones. Find more about 'FAQ for online purchase of a Samsung phone' with Samsung Support.
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Multimedia
Transfer music files from your computer to your Galaxy phone
There are a few easy ways to transfer your precious music files right to your Galaxy phone or tablet, so you’ll have every song right when you need it. Plus, you can transfer files from a Windows PC, a
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Others
Transfer your content with Smart Switch and a USB cable
Everything is going wireless nowadays, but that doesn't mean you have to stop completely relying on wires or cables. In fact, you can use a USB cable to transfer content between your devices. It's fast
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Others
WE CARE, we are here for you
If you need service support for your Samsung products, we will arrange a convenient and safe pick-up service solution at your home. Contact us at 1-800-SAMSUNG, LIVE CHAT or text WECARE (932272) and we
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Others
What do the different indicator icons mean on your Galaxy phone
FAQ for Samsung mobile devices. Find more about What do the different indicator icons mean on your Galaxy phone with Samsung Support.
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Others
What is the fast-charging feature for the Galaxy Z Flip4 and Galaxy Z Fold4?
FAQ for Mobile Devices. Find more about What is the fast-charging feature for the Galaxy Z Flip4 and Galaxy Z Fold4 with Samsung Support.
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Others
How to connect your Galaxy device to other devices using Connected Devices
FAQ for Mobile Devices. Find more about How to connect your Galaxy device to other devices using Connected Devices with Samsung Support.
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Others
How to automatically refresh the Samsung Galaxy weather widget through movement
FAQ for Mobile Devices. Find more about How to automatically refresh the Samsung Galaxy weather widget through movement with Samsung Support.
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Others
How to change the language settings of each app in your Galaxy device
FAQ for Mobile Devices. Find more about How to change the language settings of each app in your Galaxy device with Samsung Support.
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Others
How to select and view only the albums you want to see in Galaxy gallery
FAQ for Mobile Devices. Find more about How to select and view only the albums you want to see in Galaxy gallery with Samsung Support.
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Others
How to use your galaxy camera to add and edit a watermark for your photos
FAQ for Mobile Devices. Find more about How to use your Galaxy camera to add and edit a watermark for your photos with Samsung Support.
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Others
How to use Galaxy device in an emergency to contact emergency contacts and view important medical information
FAQ for Mobile Devices. Find more about How to use Galaxy device in an emergency to contact emergency contacts and view important medical information with Samsung Support.
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Others
Safety precautions when using a Galaxy device
FAQ for Mobile Devices. Find more about Safety precautions when using a Galaxy device with Samsung Support.
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Samsung Apps
View network traffic on Connect Home
What is causing your internet speed to be so slow? You can get all the answers from your Connect Home, which allows you to view network traffic from the SmartThings app.
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Others
Change the email address on your Samsung Account
How to change the email address on your Samsung account using a Galaxy phone or a web browser if you switched over to a new email address or simply don’t use your current one any more.
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Backup & Restore
How to set up and manage your Samsung account
A Samsung account lets you use exclusive apps. Luckily, setting up an account is simple.
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Others
How to register a Samsung product with your Samsung account
Learn how to register a product like a Galaxy phone, tablet, earbuds, watch, or a Samsung PC, TV, or home appliance online or in the Members app.
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Others
What to do if your Touch Screen is not working properly
FAQ for Mobile Devices. Find more about What to do if your Touch Screen is not working properly with Samsung Support.
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Others
How to solve S Pen connection issues
Samsung Galaxy, Galaxy devices, Samsung devices, S Pen, connection issues, solve connection issues
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Backup & Restore
Back up your Galaxy device if you cannot access it
If you have lost your Galaxy device, cannot unlock it due to a frozen or broken screen, or believe it is been stolen, you can back up your important data using Find My Mobile.
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Check out the new and enhanced features of Galaxy Z Flip3 5G
FAQ for Samsung Mobile. Find more about the new and enhanced features of Galaxy Z Flip3 5G with Samsung Support.
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Others
Check the SIM card when phone calls and cellular data is not available
FAQ for Samsung Mobile. Find more about how to check the SIM card when phone call and cellular data is not available with Samsung Support.
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Others
Content that can be transferred with Smart Switch
It's always a good idea to check what files are compatible with Smart Switch before you do a content transfer. That way, you'll know what can and what can't be transferred - plus, you won't get any surprises
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Others
Enjoy the Galaxy Z Fold3 5G camera with unique foldable experience
FAQ for Samsung Mobile. Find more about enjoy the Galaxy Z Fold3 5G camera with unique foldable experience with Samsung Support.
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Others
Galaxy phone or tablet reboots repeatedly
Third-party apps can cause random or constant reboots to happen on your Galaxy phone or tablet. Follow these steps to troubleshoot this issue. You can perform a software update, factory reset, or turn
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Network & WiFi
Use 5G on Galaxy phones
You have 5G questions and Samsung has answers. Check out this guide to learn what 5G is, the benefits and how to enable 5G on your Galaxy phone.
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Others
Access your Galaxy phone's data if the touchscreen is not responding
How to access your Galaxy phone's data if the touchscreen is not responding.
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Settings
Accessibility advanced settings and installed services on your Galaxy phone
FAQ for Samsung Phones. Find more about ‘accessibility advanced settings and installed services on your Galaxy phone’ with Samsung Support for Canada.
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Backup & Restore
Add accounts to your Galaxy phone
Whether it is Samsung, Google, or another email account, this article shows you how to add it to your phone. We also walk you through how to remove an account.
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Settings
Adjust colour settings on your Galaxy phone
Samsung's adaptive super AMOLED screen optimizes the colour range, saturation, and sharpness of the picture depending on what you're watching or doing. You also have the ability to customize the colour
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Samsung Apps
Adjust Samsung keyboard settings on your Galaxy phone
With the Samsung keyboard on your Galaxy phone, you can send emojis, change the keyboard’s language, and even type things out with your voice.
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Settings
Enjoy the advanced audio settings on your Galaxy phone
Advanced Audio Settings on your Galaxy phone offers you so many more audio options. You can connect two headphones at once, adjust the sound to match your preferences, and even listen to audio on separate
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Settings
Block accidental touches on your Galaxy phone
Your Galaxy phone has a feature called Accidental touch protection that prevents pocket dials. It keeps your screen inactive when the phone is in a dark place so no phone calls or messages are inadvertently
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Call & Contacts
Block a phone number or contact on your Galaxy phone
This guide shows how to block and unblock numbers using the Phone app and Contacts app, and how to block calls from numbers that are not in your contact list.
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Others
Make calls and send messages from your Windows 10 PC with Link to Windows and your Galaxy phone
If you receive a call or message when your Galaxy phone is on the other side of the room, you can answer it from your Windows 10 PC using the Link to Windows feature.
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Settings
How to change language and input settings on your Galaxy phone
If you are bilingual or studying a new language, your Galaxy phone can help you out. Learn how to set and change multiple languages on your phone.
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Settings
Change your Galaxy phone's settings when using DeX mode
Samsung DeX lets you connect your phone to a monitor and use it like a PC. If you're in DeX mode and want to change your phone's settings, you don't need to disconnect it. You can adjust most settings
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Application
Change the AI assistant on your Galaxy phone
FAQ for Samsung Phones. Find more about ‘changing the AI assistant on your Galaxy phone’ with Samsung Support.
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Settings
Change the date and time on your Galaxy phone
The time and date on your Galaxy phone should never be wrong as long as it is connected to a mobile network. However, you can manually change them if needed.
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Others
Change the S Pen settings on your Galaxy device
With the S Pen settings of your Galaxy phone, you can turn on the digital pointer, change Air command shortcuts, receive alerts when the S Pen is too far, and more.
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Application
Clean the browser history on your Galaxy phone
You leave a trail when you browse the internet the web pages you visited and any residual files you came across will stay stored in the app until you delete them. Whether youre concerned about your privacy
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Application
Clear the app cache and data on your Galaxy phone
If an app is acting funny or keep freezing up, clearing its cache or data can help. Clearing the cache deletes residual files. On the other hand, clearing the data will completely wipe the app clean and
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Samsung Apps
Connect accessories and apps to Samsung Health on your Galaxy phone
Samsung Health can be used with various accessories, such as smart watches and headphones. These can be connected right from the app on your phone.
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Samsung Apps
Control media and devices on your Galaxy phone
With so many smart devices around these days, things can get confusing quickly. But with SmartThings, you have everything in one place. The previous SmartThings panel is replaced by the Media and Device
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Others
Change the look of the Quick settings panel on your Galaxy phone
The Quick settings panel on your Galaxy phone lets you access and use different functions quickly and easily. You can also change the button order or grid setting of the buttons and rearrange the buttons
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Lock
Customize notifications and what displays on your Galaxy phone's lock screen
FAQ for Samsung Phones. Find more about ‘customizing notifications and what displays on your Galaxy phone's lock screen’ with Samsung Support.
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Settings
Customize the navigation bar on your Galaxy phone
FAQ for Samsung Phones. Find more about ‘customizing the navigation bar on your Galaxy phone’ with Samsung Support.
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Others
Customize the Side key on your Galaxy phone
The Power and Bixby keys on your Galaxy phone have been combined to form the new Side key, and it can be programmed to do a variety of different things. You can launch Bixby Voice, activate the camera,
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Settings
Customize themes and icons on your Galaxy phone
From sports to sparkles, your phone has a variety of themes. You can customize the themes, wallpapers, and icons on your phone to suit your tastes. And if you have Samsung account, you can even download
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Others
Access Developer options on your Galaxy phone
Take full control of your Galaxy phone by using Developer mode. It provides advanced settings that are usually hidden because they can change how the phone operates. If youre confident enough, you can
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Samsung Apps
Device care for your Galaxy phone
To keep up with the nuts and bolts of your phone's performance, use the Device care feature. It provides an overview of your battery, storage, RAM, and security. You can also automatically optimize your
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Samsung Apps
Download or erase your personal data from Samsung Health on your Galaxy phone
You can remove your personal exercise data from Samsung Health. It’s a good idea to download your data beforehand, so it’s saved for future use.
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Hardware
Dust and water resistance rating (IP rating) of your Galaxy phone
Find out your Galaxy phone and S Pen IP rating to know the measurement for dust and liquid resistance on your device.
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Lock
Enjoy the dynamic Lock screen feature on your Galaxy phone
Dynamic Lock screen lets you see a different screen, from selection of images, each time you unlock your phone. Read on to learn how to keep your lock screen fresh.
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Camera
Turn yourself into an emoji on your Galaxy phone
FAQ for Samsung Phones. Find more about ‘turning yourself into an emoji on your Galaxy phone’ with Samsung Support.
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Multimedia
Enjoy video games on your Galaxy phone
Galaxy phones have always been known for their awesome gaming capacity because of their large displays and great performance. Whether you are playing Fortnite, Call of Duty, or a casual puzzle game, we
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Others
Express yourself with emojis on your Galaxy phone
If you think you are an emoji master, think again. The One UI 4 update on Galaxy phones has tons of fun emoji, sticker, and gif options to spice up your texts.
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Power
Fast charge your Galaxy phone
FAQ for Samsung Phones. Find more about ‘fast charging your Galaxy phone’ with Samsung Support.
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Lock
Set up and use the fingerprint sensor on your Galaxy phone
Fingerprint security has become the norm on Galaxy phones because it is a safe and convenient way to keep your device secure. Setting up the fingerprint scanner is the same on almost every compatible phone
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Battery
Get the most out of your Galaxy phone's battery
Your phone includes different battery saving options that can help you extend your battery’s lifespan. You will not need to worry about your battery draining during a busy day with these convenient battery
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Samsung Apps
Have Bixby play music on your Galaxy phone
Bixby Voice is your preferred AI assistant because it's always helping you out. And did you know that it can also double as a DJ? Just say a voice command and Bixby will start playing all of your favorite
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Multimedia
Use the HDR10+ video feature on your Galaxy phone
FAQ for Samsung Phones. Find more about ‘using the HDR10+ video feature on your Galaxy phone’ with Samsung Support for Canada.
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Settings
Use hearing enhancement features on your Galaxy phone
Your phone offers Hearing Enhancements for these situations, so you can adjust the audio to suit your needs.
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Settings
Help reduce eye fatigue on your Galaxy phone
You can enable the Blue light filter or eye Comfort Shield to reduce eye fatigue on your Galaxy phone. This can help prevent eye strain, especially when you use your phone at night or in low-light settings
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Application
Protect your Galaxy phone from malware
There are some steps you can take to protect your phone from harmful software, viruses, and malware. For example, you can keep an eye on app permissions or use Ad Blockers in Samsung Internet.
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Application
Manage apps on your Galaxy phone
With your Galaxy phone, you can browse, download, and adjust apps to fit your needs. You can also uninstall, disable, or move apps you really dont need or use. Learn how to manage apps on your phone.
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Network & WiFi
Manage data usage on your Galaxy phone
You can keep tabs and set limits on your data usage using the setting of your phone. They really come in handy when you are in a data crunch.
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Others
Add or remove Edge panels on your Galaxy phone
Some secrets are in plain sight, just like the Edge panels on your Galaxy phone. This feature gives you fast access to your apps and other shortcuts.
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Others
View and manage your Galaxy phone notifications on your Windows 10 PC with Link to Windows
You can stay on top of all of your Galaxy phone's notifications, even if you are working on your Windows 10 PC. Just use the Link to Windows feature to sync your notifications to your PC. Once you do,
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Call & Contacts
Manage all of your contacts on your Galaxy phone
The Contacts app on your phone has everything you need to keep your contacts in order, including creating custom contact lists and merging contacts. You can even share your own Contact profile.
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Application
Use Multi Window and App pair shortcuts on your Galaxy phone
The Multi Window feature lets you display two apps at once on your Galaxy phone's screen. Easily alternate between apps, adjust the size of the display, and copy information from one app to the other.
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Settings
Use night mode on your Galaxy phone
FAQ for Samsung Phones. Find more about ‘using night mode on your Galaxy phone’ with Samsung Support.
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Power
Galaxy phone will not power on or off
Your Galaxy phone may not turn on if you are not charging it properly. But on the other hand, it may not turn off if it is completely frozen. If it is not responding to you pressing the power button, let
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Others
Organize the home screen of your Galaxy phone
When you have had a device for a while, the Home screen can get cluttered. Our guide offers some quick tips for organizing the Home screen on your Galaxy phone.
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Others
Pair and charge the S Pen with your Galaxy phone
Certain Galaxy phones come with a special type of Bluetooth, so you can pair, charge, and reset the S Pen whenever you need to.
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Accessory & Bluetooth
Pair a Bluetooth device to your Galaxy phone
How to pair a Bluetooth device to your Galaxy phone. You can connect with different Bluetooth devices such as speakers and headphones. What to do if your Bluetooth device won’t connect.
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Backup & Restore
Perform a factory reset on your Galaxy phone
If you need to wipe your phone's data for any reason, you can perform a factory reset. This feature will erase your personal information and data to help make your phone a clean slate. Keep reading to
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Battery
Use Power saving mode on your Galaxy phone
Your phone's power saving modes will save some battery life when you are running low throughout the day. Check out each of the different modes to find the best one for your lifestyle.
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Others
Better protect your data privacy on your Galaxy phone
The privacy settings on your phone allow you to customize how your data is used. Allow your device to store data like location services and app activity, or disable some services if you prefer not to share
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Others
Print anything from your Galaxy phone
FAQ for Samsung Phones. Find more about ‘printing anything from your Galaxy phone’ with Samsung Support for Canada.
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Backup & Restore
Remove accounts from your Galaxy phone
You can remove a Samsung account, a Google account, or an email account from your Galaxy phone if you are no longer using them, or if you do not want them associated with your device anymore.
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Lock
How to remove ads from the lock screen of your Galaxy phone
If you see ads on your Lock screen, it may be due to third-party apps or the Google Play Store. Samsung will not put ads on your screen.
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Others
S Pen remote control features on your Galaxy phone
With the S Pen, you can take pictures, control music, and much more. You can even unlock your phone, or customize the commands to make things easier for you.
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Samsung Apps
Use Samsung Notes features and settings on your Galaxy phone
Samsung Notes comes with a plethora of different features and options to make taking notes on your phone as convenient as possible. You can organize your notes, zoom in on text so its easier to read, import
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Multimedia
Samsung TV Plus is available on your Galaxy phone
If you’re looking for a free streaming service with tons of entertainment on your Galaxy phone, you can use Samsung TV Plus.
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Others
Screen mirror your Galaxy phone and use Android apps on your Windows 10 PC with Link to Windows
With the Link to Windows feature, you can screen mirror your Galaxy phone's screen to your Windows 10 PC. Not only will your phone's screen display on your computer, you will also be able to control it
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Multimedia
Screen mirroring or casting on your Galaxy phone
We now frequently use terms like screen mirroring or casting and it gets really confusing. What do they all mean? All you really need to know is that both allow you to stream videos, photos, and other
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Settings
Use the screen reader and voice assistant options on your Galaxy Phone
FAQ for Samsung Phones. Find more about ‘using the screen reader and voice assistant options on your Galaxy Phone’ with Samsung Support for Canada.
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Call & Contacts
Set a ringtone on your Galaxy phone
Change the ringtone on a Samsung phone using tones or songs already saved on the device. You can change the tone and vibration for individual contacts too.
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Samsung Apps
Set an alarm on your Galaxy phone
Getting up early can be difficult, but your Galaxy phone makes it a little easier. Using the Clock app, control when you set a wake up time or delete older alarms that are not needed.
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Multimedia
Set up Game Launcher and use the gaming options on your Galaxy phone
The Game Launcher on your phone is a shortcut to all your favorite games. It combines all your game apps and settings in one spot so you can access everything quickly when you want to take a break and
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Others
Set up Link to Windows with your Galaxy phone and Windows 10 PC
You can view your Galaxy phone's contents on your PC's screen to make multitasking easier. Answer messages, receive calls, and view notifications or alerts on your PC when you connect your phone using
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Multimedia
Share files from your Galaxy phone
Instead of sending an email attachment, use the Nearby Share feature on your Galaxy phone. Once it is turned on, you just need to place your phone near a compatible phone and your selected file will be
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Camera
Use Single take on your Galaxy phone
Use the Single take feature on your Galaxy device to capture several photos and a short video with just one tap. It also comes with new filters and effects.
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Application
Sleeping apps on your Galaxy phone
Using apps all day can drain your device’s battery. If there is a handful of apps you do not use, you can set them to sleep in the background to save yourself some battery life. You can choose from a few
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Settings
Stop the screen brightness from dimming on your Galaxy phone
Does the screen of your Galaxy phone dim too often? Learn how to stop the screen of your phone from going dark.
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Application
Sync Samsung Notes with Microsoft OneNote
Samsung Notes allows you to sync your notes with Microsoft OneNote, so you can access them from Outlook on your PC. Once you have signed into your Microsoft account, you can choose which Samsung Notes
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Samsung Apps
Sync your data in Samsung Health on your Galaxy phone
Have you spent hours tracking your workouts and health information in Samsung Health? If so, make sure to sync your Samsung Health data if you ever get a new phone! Syncing will back up and restore any
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Call & Contacts
Turn on Wi-Fi Calling on your Galaxy phone
Wi-Fi Calling lets you make calls from your phone using a Wi-Fi signal. It is a great backup for when you do not have a signal or cell service. Keep reading to find out how to use Wi-Fi calling on your
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Samsung Apps
Use a fitness program in Samsung Health on your Galaxy phone
Samsung Health has an array of fitness programs that provides set schedules to follow. You can also use downloaded programs on your connected Galaxy Watch!
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Others
Use Air actions with your S Pen on your Galaxy phone
Air actions are wireless gestures that work exclusively with S Pen-compatible Galaxy phones. Flicking the S Pen will activate certain commands.
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Samsung Apps
Use Bixby Vision on your Galaxy phone
Sometimes, there is more than meets the eye. If you need some help understanding a picture or image, Bixby Vision is here to help. It can translate text, find similar images, or give you more information
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Camera
Use Director's View and Dual recording on your Galaxy phone
Director’s View and Dual recording let you film yourself and your surroundings at the same time - which is great for creating social media content.
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Audio
Use Dolby Atmos and other audio features on your Galaxy phone
You always use your Galaxy phone to watch movies or listen to music because it's like your very own portable entertainment center. Actually, it's better than that - it's your own mini theater or concert
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Others
Use Link to Windows with your Galaxy phone
The Link to Windows feature allows you to connect your Galaxy phone to your Windows 10 PC. When the devices are synced, you can mirror your phone’s display, make calls, check messages and notifications
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Camera
Use Portrait mode or Live Focus on your Galaxy phone
If you do not see Live Focus on your Galaxy smartphone, do not worry. It is now part of Portrait mode, which lets you add filters and effects.
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Others
Use your S Pen as a remote control for media apps on your Galaxy phone
You can use the S Pen of your phone to control songs and videos in media apps like Spotify. Flicking the S Pen will let you pause videos, skip tracks, and much more.
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Others
Use S Pen Pro features with your Galaxy phone
The S Pen Pro can be used with your Galaxy Z Fold3, Galaxy S22 Ultra, or other S Pen-compatible device to perform Air actions, create notes, and help you multitask.
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Others
Use the flashlight on your Galaxy phone
Your phone can be used as a handy and powerful flashlight if you ever need some extra light, like during a power outage.
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Samsung Apps
Use the Gallery app on your Galaxy phone
With the Gallery app, you can view, edit, and manage your pictures and albums on your phone. Keep reading to learn more about the Gallery app.
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Call & Contacts
Use the Samsung Messages app on your Galaxy phone
FAQ for Samsung Phones. Find more about ‘using the Samsung Messages app on your Galaxy phone’ with Samsung Support.
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Samsung Apps
Use the Secure Folder on your Galaxy phone
With Secure Folder, you can hide your personal data and photos using a special passcode. That way, no one will have access to your private data.
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Samsung Apps
Use the Together feature in Samsung Health on your Galaxy phone
Need motivation for your daily walk? With Samsung Health, you can invite friends to participate in step counting challenges. You just need to adjust some settings.
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Settings
Use visibility enhancement features on your Galaxy phone
FAQ for Samsung Phones. Find more about ‘using visibility enhancement features on your Galaxy phone’ with Samsung Support for Canada.
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Power
Wireless charging for your Galaxy phone
Learn more about wireless charging and which Galaxy phones, watches, and earbuds are compatible, what the light colors mean, and basic troubleshooting.
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Power
Wireless PowerShare issues on Galaxy phones
Phones with the Wireless PowerShare feature can charge other Samsung devices that are compatible with the Qi charging standard. However, other Qi devices may not be compatible with Wireless PowerShare.
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Power
Use Wireless PowerShare on your Galaxy phone
If you misplaced your charger, you can use Wireless PowerShare. It allows you to share battery power between two devices, such as a Galaxy phone and Galaxy earbuds.
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Samsung Apps
Presentation of Samsung Pass available on your Galaxy phone
Finally, no more memorizing all those different IDs and passwords for websites and apps. Samsung Pass uses biometric data like your fingerprints to authenticate your identity, keeping your accounts safe
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Others
Google Device Protection on your Galaxy device
Do not worry if you ever misplace your Galaxy phone or tablet. Google Device Protection blocks your device from unauthorized factory data resets, so you will not lose your data or information if someone
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Samsung Apps
Guide to navigating the Samsung Members app
Use this guide to learn about the Samsung Members app and see everything it has to offer, such as the community message board or diagnostic tools.
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Others
How can I find my watch and Buds using Galaxy Wearable?
FAQ for Mobile Devices. Find more about How can I find my watch and Buds using Galaxy Wearable with Samsung support.
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Power
How can I prevent micro-vibrations?
FAQ for Samsung Mobile. Find more about how can I prevent micro-vibrations with Samsung Support.
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Backup & Restore
How can I recover a deleted photo
It would be very upsetting if you lose your precious photos. If in case you accidentally lose them, there is a way to restore deleted photos as follows. Moreover, also find out how to transfer, store,
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Others
How can I see the navigation bar on my Galaxy device?
FAQ for Mobile Devices. Find more about How can I see the navigation bar on my Galaxy device with Samsung Support.
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Others
How can I take a screenshot on my Galaxy Watch?
FAQ for Mobile Devices. Find more about How can I take a screenshot on my Galaxy Watch with Samsung Support.
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Audio
How can I use Dual audio to share media on multiple devices?
You can share a video or music on your Galaxy device with a friend without having to physically share a pair of earbuds. This provides a great way to compromise between different needs using two headsets
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Others
How do I customize the watch face on my Galaxy Watch?
FAQ for Mobile Devices. Find more about How do I customize the watch face on my Galaxy Watch with Samsung Support.
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Others
How to attach the protective film to the Galaxy Z Fold4
FAQ for Mobile Devices. Find more about How to attach the protective film to the Galaxy Z Fold4 with Samsung Support.
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Others
How to block accidental touches on your Galaxy smartphone
FAQ for Samsung Mobile. Find more about 'How to block accidental touches on your Galaxy smartphone' with Samsung Support.
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Others
How to charge my Galaxy Buds
FAQ for Mobile Devices. Find more about How to charge my Galaxy Buds with Samsung Support.
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Others
How to clean your Galaxy device
FAQ for Samsung Mobile. Find out more about how to clean your Galaxy device with Samsung Support.
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Others
How to connect a Galaxy Watch to a smartphone
FAQ for Mobile Devices. Find more about How to connect a Galaxy Watch to a smartphone with Samsung Support.
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Others
How to connect Galaxy Buds to a smartphone
FAQ for Mobile Devices. Find more about How to connect Galaxy Buds to a smartphone with Samsung Support.
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Others
How to find phones model number, serial number or IMEI number
FAQ for Samsung Mobile. Find more about How to find phones model number, serial number or IMEI number with Samsung Support.
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Others
How to find the useful features of the Samsung keyboard on your Galaxy phone
FAQ for Samsung mobile devices. Find more about How to find the useful features of the Samsung keyboard on your Galaxy phone with Samsung Support.
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Application
How to fix apps keep crashing and freezing
FAQ for Samsung Mobile. Find more about 'How to fix apps keep crashing and freezing' with Samsung Support.
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Accessory & Bluetooth
How to fix Bluetooth connection problems with your Galaxy smartphone or tablet
FAQ for Samsung mobile. Find more about How to fix Bluetooth connection problems with your Galaxy Galaxy smartphone or tablet with Samsung Support.
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Others
How to hide the navigation bar on Galaxy devices
FAQ for Mobile Devices. Find more about How to hide the navigation bar on Galaxy devices with Samsung Support.
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Others
How to improve the Galaxy Z Flip4 battery life
FAQ for Mobile Devices. Find more about How to improve the Galaxy Z Flip4 battery life with Samsung Support.
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Others
How to improve the vibration of your Galaxy S22 device
FAQ for Mobile Devices. Find more about How to improve the vibration of your Galaxy S22 device with Samsung Support.
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Others
How to keep your Galaxy mobile device from slowing down
You can keep up with your phone’s performance by using the Device care feature. It provides an overview of your battery, storage, RAM and security. You can also automatically optimize your phone for faster
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Others
How to make the most of Single Take with the Galaxy S22 AI Camera
FAQ for Mobile Devices. Find more about How to make the most of Single Take with the Galaxy S22 AI Camera with Samsung Support.
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Others
How to make the most out of Edge Panels
FAQ for Mobile Devices. Find more about How to make the most out of Edge Panels with Samsung Support.
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Others
How to manage calls when multiple Bluetooth devices are connected
FAQ for Mobile Devices. Find more about How to manage calls when multiple Bluetooth devices are connected with Samsung Support.
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Others
How to play sound in both speakers and solve mute problems
FAQ for Mobile & Devices. Find more about How to play sound in both speakers and solve mute problems with Samsung Support.
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Others
How to prevent the overheating of your Galaxy device
FAQ for Samsung mobile. Find more about How to prevent the overheating of your Galaxy device with Samsung Support.
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Others
How to protect your Galaxy device from malware
FAQ for Samsung Mobile. Find more about how to protect your Galaxy device from malware with Samsung Support.
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Others
How to reboot a frozen Galaxy device
FAQ for Samsung Mobile. Find more about how to reboot a frozen Galaxy device with Samsung Support.
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Settings
How to remove lock screen ads
FAQ for Samsung Mobile. Find more about 'How to remove lock screen ads' with Samsung Support.
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Multimedia
How to resize a photo in the Gallery app on your Galaxy phone
FAQ for Samsung mobile devices. Find more about How to resize a photo in the Gallery app on your Galaxy phone with Samsung Support.
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Others
How to set up Call settings on Samsung phone
FAQ for Samsung Mobile. Find more about How to set up Call settings on Android phone with Samsung Support
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Backup & Restore
How to transfer and backup data using Smart Switch on a Galaxy phone
FAQ for Samsung Mobile. Find more about how to transfer and backup data using Smart Switch on a Galaxy phone with Samsung Support.
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Network & WiFi
How to troubleshoot a Galaxy phone that won't connect to a Wi-Fi network
FAQ for Samsung Mobile. Find more about how to troubleshoot the Galaxy phone that won't connect to a Wi-Fi network with Samsung Support.
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Network & WiFi
How to troubleshoot Mobile data issues
FAQ for Samsung Mobile. Find out more about how to troubleshoot Mobile data issues with Samsung Support.
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Audio
How to troubleshoot poor sound quality during a phone call
FAQ for Samsung Mobile. Find out more about how to troubleshoot poor sound quality during a phone call with Samsung Support.
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Others
How to troubleshoot software update issues
FAQ for Samsung Mobile. Find more about how to troubleshoot software update issues with Samsung Support.
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Others
How to troubleshoot the microphone of your Galaxy phone when it does not recognize a voice well
FAQ for Samsung Mobile. Find more about how to troubleshoot the microphone of the Galaxy phone that does not recognize the voice well with Samsung Support.
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Accessory & Bluetooth
How to troubleshoot when Bluetooth headset audio is unstable
FAQ for Samsung Mobile. Find more about how to troubleshoot when bluetooth headset audio is unstable with Samsung Support.
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Backup & Restore
How to troubleshoot when your device doesn't detect an SD card
FAQ for Samsung Mobile. Find out more about how to troubleshoot when your device doesn’t detect an SD card
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Others
How to use Always On Display
FAQ for Mobile Devices. Find more about How to use Always On Display with Samsung Support.
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Others
How to use Android Message on my Galaxy device
FAQ for Mobile Devices. Find more about How to use Android Message on my Galaxy device with Samsung Support.
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Others
How to Use AR Emoji Stickers
FAQ for Mobile Devices. Find more about How to use AR Emoji Stickers with Samsung Support.
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Samsung Apps
How to use diagnostics in the Samsung Members app
If your phone is acting funny, do not run to a repair center just yet. Instead, use diagnostic tools in Samsung Members to see if you can troubleshoot the issue.
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Samsung Apps
How to use Diagnostics in the Samsung Members app on your Galaxy device
FAQ for Samsung Mobile. Find more about how to use diagnostics in the samsung members app on your galaxy device with Samsung Support.
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Others
How to use S Pen Pro on my Galaxy Z Fold4
FAQ for Mobile Devices. Find more about How to use S Pen Pro on my Galaxy Z Fold4 with Samsung Support.
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Others
How to use Samsung DeX on the Galaxy S22
FAQ for Mobile Devices. Find more about How to use Samsung DeX on the Galaxy S22 with Samsung Support.
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Others
How to use Samsung Members Diagnostics
FAQ for Mobile Devices. Find more about How to use Samsung Members Diagnostics with Samsung Support.
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Others
How to use Scroll Capture on a Galaxy smartphone
FAQ for Mobile Devices. Find more about How to use Scroll Capture on a Galaxy smartphone with Samsung Support.
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Others
How to use the Galaxy Z Fold4 Taskbar
FAQ for Mobile Devices. Find more about How to use the Galaxy Z Fold4 Taskbar with Samsung Support.
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Others
How to use the S22 Ultra S Pen and check its compatibility
FAQ for Mobile Devices. Find more about How to use the S22 S Pen and check its compatibility with Samsung Support.
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Samsung Apps
How to use the Samsung Members app
Expert support, community connection and exclusive perks. Discover your possibilities with Samsung Members. In here, you can get insider know-how, the right solutions from the people who know, more of
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Others
How to use the versatile multi window experience with Galaxy Z Fold3 5G
FAQ for Samsung Mobile. Find more about how to use the versatile multi window experience with Galaxy Z Fold3 5G with Samsung Support.
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Others
I dropped my device in water
FAQ for Samsung Mobile. Find more about what to do if you drop your device in water with Samsung Support.
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Battery
Issues with wired charging
FAQ for Samsung Mobile. Find more about issues with wired charging with Samsung Support.
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Battery
Issues with wireless charging
FAQ for Samsung Mobile. Find more about issues with wireless charging with Samsung Support
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Others
Know what the green dot at the top of your screen means
FAQ for Mobile Devices. Find out Know what the green dot at the top of your screen means with Samsung Support.
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Software Upgrade
Low media sound after a phone call on Galaxy phone when using CallApp
If you are experiencing low media sound after using CallApp, you may need to update the app to the latest version.
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Others
My Galaxy device is shattered and there is a crack on my screen
FAQ for Samsung Mobile. Find more about what to do if your device is shattered or there is a crack on your screen with Samsung Support.
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Power
My Galaxy device is not fast charging. How do I fix it?
FAQ for Samsung mobile. Find more about My Galaxy device is not fast charging how do I fix it? with Samsung Support.
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SNS
Poor picture quality when sharing pictures to Instagram
FAQ for Samsung Mobile. Find more about poor picture quality when sharing pictures to instagram with Samsung Support.
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Others
Precautions when using the Galaxy foldable devices
FAQ for Samsung Mobile. Find more about precautions when using the Galaxy foldable devices with Samsung Support.
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Others
Questions about ONE UI 4.0
FAQ for Samsung Mobile. Find more questions about ONE UI 4.0 with Samsung Support.
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Settings
Remove accounts from your Galaxy phone or tablet
FAQ for Samsung Mobile. Find more about remove accounts from your Galaxy phone or tablet with Samsung Support.
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Others
Restart your Galaxy phone regularly to prevent it from slowing down or freezing
Make restarting your Galaxy phone a daily habit because restart your mobile phones regualarly helps to prevent it from slowing down or freezing. Get instructions of how to automate periodic restarts your
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Others
Power on your Galaxy device in Safe mode
We will walk you through how to start your Samsung Galaxy phone or tablet in Safe mode. This mode prevents third-party apps from running on your device.
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Multimedia
Safeguard Kids from Inappropriate Online Content
FAQ for Samsung mobile device. Find more about 'Safeguard Kids from Inappropriate Online Content' with Samsung Support.
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Samsung Apps
Samsung Kids on your Galaxy device
The Samsung Kids feature is integrated into many Galaxy phone and tablet models and provides a fun, educational environment for your child.
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Settings
Secure your Samsung Galaxy devices
Losing your Galaxy devices, like a phone, tablet, watch, or earbuds, can be extremely stressful and upsetting. With services like Find My Mobile and more, you can locate your lost device or wearables effortlessly
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Samsung Apps
Adjust the SmartThings app's settings
SmartThings has all kinds of settings you can adjust, like limiting notifications for certain devices or using your phone's location to trigger automations.
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Samsung Apps
Available SmartThings hubs and their differences
Samsung makes different types of smart hubs, such as the SmartThings Hub, Connect Home, and SmartThings WiFi. Check each hub type before deciding which to buy.
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Samsung Apps
Check if your SmartThings Hub is up to date
SmartThings will often push firmware updates to your connected Hubs to keep all its features running well. Fortunately, checking your Hub's firmware version is quick and easy when you use the SmartThings
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Samsung Apps
Compatible devices for the SmartThings app or hubs
If you’re wondering which of your smart devices are compatible with SmartThings, you can use the app to check for them. Then, you can add devices to the app.
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Samsung Apps
Connect and use multiple SmartThings hubs
You can now add multiple SmartThings hubs to one location in the SmartThings app! You will also be able to select what hub you want to connect your new devices to.
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Samsung Apps
Connect Bluetooth devices to your phone through SmartThings
Bluetooth devices, such as headphones or TV speakers, can be connected to the SmartThings app on your phone. The app is compatible with Android and iOS devices.
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Samsung Apps
Create and use automations in SmartThings
When you use automations in SmartThings, your devices will activate by themselves. For example, you can make your kitchen lights turn on when you get home.
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Samsung Apps
Factory reset or reboot your SmartThings Wi-Fi hub
To redo your SmartThings setup or just reset your hub's Z-Wave and Zigbee system back to its default settings, you must reboot or factory reset the entire hub.
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Samsung Apps
Find the version of your SmartThings Hub
Your SmartThings Hub lets you connect smart devices, but it is helpful to know which hub you own. Luckily, you can easily identify which one you have.
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Samsung Apps
Set up your SmartThings hub, SmartThings Wifi, or Connect Home
To get the most out of the SmartThings app, you can connect a SmartThings brand hub! It will let you connect and control additional smart devices from the app.
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Samsung Apps
Location inaccuracy with your SmartThings Tracker
The SmartThings Tracker is extremely accurate, but there are a few things to take consideration when it coming to tracking a location.
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Samsung Apps
Port forwarding on your Connect Home with SmartThings
If you add a port to your Connect Home, you can remotely access many of your smart devices through the SmartThings app. For example, you can view your smart camera's footage from anywhere.
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Samsung Apps
Reset the Welcome Code on your SmartThings Hub
The SmartThings Hub v2 (2015) and the Hub v1 (2013) have their own Welcome Code that is required to activate them and may need to be reset if an error occurs.
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Samsung Apps
Set up and manage a guest network on Connect Home with SmartThings
When you have got people over and do not want them to have full access to your Wi-Fi network, you can create a guest network using your Connect Home hub. Your guests will have access to your internet but
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Samsung Apps
Set up and use the SmartThings Cam
Set up your SmartThings Cam so you can sync its footage with your phone! You can get alerts when motion is detected by the camera or sign up for cloud storage.
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Samsung Apps
Update the SmartThings Wi-Fi hub and connected devices firmware
You can keep your SmartThings Wi-Fi hub and its connected devices running smoothly by updating the hub's firmware using the SmartThings app on your phone.
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Samsung Apps
Update your SmartThings Wifi preferences
SmartThings Wifi Hubs work in conjunction with the Plume app, where you can rename your hub or create a guest network.
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Samsung Apps
Update the SmartThings app to the latest version
It is important to keep the SmartThings app up to date, so it can receive the latest features. The app updates by itself, but there is a way to manually update it.
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Samsung Apps
Use the SmartThings Home screen
With the Home Screen in SmartThings, monitoring and managing your devices is easier than ever. Once you open the SmartThings app, you will have everything you need right at your fingertips. You can view
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Samsung Apps
Use the HomePass app with SmartThings Wi-Fi
The Plume app can be used to check on your wireless network, manage guest access, and set up advanced settings, like port forwarding and using a custom DNS. You can view the bands and channels your Wi-Fi
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Samsung Apps
SmartThings Wi-Fi advanced network settings
SmartThings Wi-Fi comes with advanced router settings that can be adjusted, like changing your network mode or setting up port forwarding for games.
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Samsung Apps
SmartThings Wi-Fi manual IP address setup (PPPoE and static IP)
If you tried to set up SmartThings Wi-Fi and could not connect to the internet, you will need to check your network setup and manually set your IP address.
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Samsung Apps
Set up your SmartThings Wifi Smart Plug
You can plug in your coffee pot, lamp, or other devices into a SmartThings Wifi Smart Plug so you will be able to control the outlet anytime you need to.
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Backup & Restore
Sync data across your Samsung devices using Samsung Cloud
Syncing data across devices is easy with the sync feature of Samsung Cloud. You can even use Wi-Fi or Mobile data to do so.
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Samsung Apps
The display isn't working properly
FAQ for Samsung Mobile. Find more about what to do if the display isn't working properly with Samsung Support.
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Others
The first ever S Pen integration on Galaxy Z Fold3 5G
FAQ for Samsung Mobile. Find more about the first ever S Pen integration on Galaxy Z Fold3 5G with Samsung Support.
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Settings
The proximity sensor is not working properly
FAQ for Samsung Mobile. Find more about the proximity sensor is not working properly with Samsung Support.
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Others
There is a gap between the screen and frame of my device
FAQ for Samsung Mobile. Find more about the gap between the screen and frame of your device with Samsung Support.
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Others
Transfer content from an Android phone with Smart Switch
Did you just get a new Android phone? Use the Smart Switch app to quickly and easily transfer content from an old device to a new one. You can also create a backup to ensure you never lose your data.
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Others
Transfer content with external storage and Smart Switch
Even though everything is going digital, external storage devices like microSD cards and USB flash drives are still extremely useful. You can use one to create a backup in the Smart Switch app so transferring
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Others
Troubleshooting a problem when using Smart View
FAQ for Samsung Mobile. Find more about troubleshooting the problem when using Smart View with Samsung Support.
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Samsung Apps
Turn on notifications for the Samsung Members app
Samsung Members can send you notifications about Community threads and alerts, but you can also turn these notifications off if needed.
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Others
Unique camera experiences with Flex mode on Galaxy Z Flip3 5G
FAQ for Samsung Mobile. Find more about unique camera experiences with Flex mode on Galaxy Z Flip3 5G with Samsung Support.
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Backup & Restore
Unlink your Samsung account from other services
You can unlink your Samsung account from other services right from your phone or tablet. This includes services like Microsoft or apps like Spotify.
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Others
Use and manage the Air command menu on select Galaxy devices using S Pen
The Air command menu lets you get even more out of your S Pen. It has shortcuts to apps like Smart select, Screen write, Live messages, and more.
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Others
Use Smart Switch to transfer your content to your Samsung phone
Smart Switch allows you to transfer data from an old device to a new device. Your photos, contacts, files, messages, and more can be moved over so nothing is lost. There are a few ways to transfer your
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Others
Use the informative Cover screen on the Galaxy Z Flip3 5G
FAQ for Samsung Mobile. Find more about use the informative Cover screen on the Galaxy Z Flip3 5G with Samsung Support.
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Audio
Useful audio settings on the Galaxy phone including Separate app sound
There are many useful audio settings on Galaxy devices. You can adjust and apply features to change the settings. Also, you can play multiple Bluetooth devices or multiple apps at once.
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Others
What are the features of the Samsung clock?
FAQ for Mobile Devices. Find more about What are the features of the Samsung Clock with Samsung Support.
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Settings
What do I do when the location information is inaccurate on my Samsung smartphone?
For Samsung smartphones running Android 10 OS, the location information may appear inaccurate if the GPS signal is obstructed, location settings is disabled, or if you are not using the best location method
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Others
What's new in ONE UI 4.0?
FAQ for Samsung Mobile. Find more about what’s new in ONE UI 4.0 with Samsung Support.
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Others
What is Power saving mode on my Galaxy phone?
FAQ for Mobile Devices. Find more about What is Power saving mode on my Galaxy phone with Samsung Support.
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Others
What is the Device care feature in Galaxy smartphones?
FAQ for Mobile Devices. Find more about What is the Device care feature in Galaxy smartphones with Samsung support.
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Others
What is the difference between Galaxy Z Flip3 and Galaxy Z Flip4?
FAQ for Mobile Devices. Find more about What is the difference between Galaxy Z Flip3 and Galaxy Z Flip4 with Samsung Support.
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Others
What is the difference between Galaxy Z Fold3 and Galaxy Z Fold4?
FAQ for Mobile Devices. Find more about What is the difference between Galaxy Z Fold3 and Galaxy Z Fold4 with Samsung Support.
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Others
What is the Flex mode of Galaxy Z Flip4 and Galaxy Z Fold4?
FAQ for Mobile Devices. Find more about What is the Flex mode of Galaxy Z Flip4 and Galaxy Z Fold4 with Samsung Support.
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Others
What is the foldable display and protective film on my smartphone?
FAQ for Mobile Devices. Find more about What is the foldable display and protective film on my smartphone with Samsung Support.
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Others
What is the Galaxy Buds 360 audio feature?
FAQ for Mobile Devices. Find more about What is the Galaxy Buds 360 audio feature with Samsung Support.
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Others
What is the protective film on Galaxy Z Flip4 and Galaxy Z Fold4?
FAQ for Mobile Devices. Find more about What is the protective film on Galaxy Z Flip4 and Galaxy Z Fold4 with Samsung Support.
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Others
What is the Secure Folder and how can I use it?
FAQ for Mobile Devices. Find more about What is the Secure Folder and how can I use it with Samsung Support.
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Others
What is the UDC (Under-Display Camera) of the Galaxy Z Fold4?
FAQ for Mobile Devices. Find more about What is the UDC (Under-Display Camera) of the Galaxy Z Fold4 with Samsung Support.
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Samsung Apps
What to do before using the Samsung Members app
You will need to create a Samsung account before you can use the Samsung Members app. Luckily, creating a new account is simple.
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Battery
What to do if the battery of my new phone seems to be draining faster
FAQ for Samsung Mobile. Find more about what to do if the battery of my new phone seems to be draining faster with Samsung Support.
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Others
What to do if your microphone or speaker is not working properly
FAQ for Mobile Devices. Find more about What to do if your microphone or speaker is not working properly with Samsung Support.
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Network & WiFi
What to do when calls disconnect or there’s no network signal on your Galaxy device
FAQ for Samsung Mobile. Find more about what to do when calls disconnect or there’s no network signal on your Galaxy device with Samsung Support.
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Battery
What to do when mobile device has problem with charging, turning on, or boot loop
FAQ for Samsung mobile. Find more about 'What to do when mobile device has problem with charging, turning on, or boot loop' with Samsung Support.
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Others
What to do when the keys on your Galaxy device stop working
FAQ for Samsung Mobile. Find more about what to do when the keys on your Galaxy device stop working with Samsung Support.
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Audio
What to do when there is no sound in my wired headphones
FAQ for Samsung Mobile. Find more about what to do when there is no sound in my wired headphones with Samsung Support.
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Call & Contacts
What to do when your Galaxy device is unable to make or receive calls
FAQ for Samsung Mobile. Find more about what to do when your galaxy device is unable to make or receive calls with Samsung Support.
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