Galaxy S21 Ultra 5G
Common Topics
Galaxy S21 Ultra 5G
SM-G998WSolutions & Tips
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Accessory & Bluetooth
Connect your Galaxy phone to a car
Want to connect your Galaxy phone to a car? You can talk on your phone and listen to music while you drive by connecting your phone to your car using a USB cable, auxiliary cable, or Bluetooth. You can
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Call & Contacts
Enjoy video calls on your Galaxy phone
When it comes to having a video call on your Samsung Galaxy phone, you have plenty of options. Some carriers provide this feature or you can use other third-party apps to video chat.
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Others
Galaxy Phone - How to enter the unlock code provided by your phone carrier
FAQ for Samsung Phones. Find more about 'Galaxy Phone - Enter your unlock code' with Samsung Support.
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Application
What can I do when an app keep crashing or freezing?
It is very annoying when you are using your favorite app and it suddenly stops and you are directed back to the home screen. This usually occurs when your Wi-Fi or cellular data is slow or unstable, and
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Others
Can you use your Samsung phone while charging?
Yes, you can use your smartphone while charging. There is no danger in using your phone while it's charging. When you use your phone while charging, the battery is charging at a slower rate than normal
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Others
Set up and manage your Samsung account on your Galaxy phone
Not only does your Samsung account give you access to exclusive apps, it lets you back up, restore, and sync your data between multiple devices, and more. Some features may vary by device and country so
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Others
WE CARE, we are here for you
If you need service support for your Samsung products, we will arrange a convenient and safe pick-up service solution at your home. Contact us at 1-800-SAMSUNG, LIVE CHAT or text WECARE (932272) and we
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Backup & Restore
Back up and restore data on your Galaxy phone
With so much important data on your Galaxy phone, it is imperative to back up your data. Plus, once the data is backed up, restoring the data to any other device becomes incredibly easy and hassle free
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Multimedia
Connect your Galaxy phone to your Samsung PC
FAQ for Samsung Phones. Find more about ‘connecting your Galaxy phone to your Samsung PC’ with Samsung Support.
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Settings
Interact with your Galaxy phone even faster with gesture navigation
FAQ for Samsung Phones. Find more about ‘interacting with your Galaxy phone even faster with gesture navigation’ with Samsung Support for Canada.
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Software Upgrade
Check for a software update on your Galaxy phone
FAQ for Samsung Phones. Find more about ‘checking for a software update on your Galaxy phone’ with Samsung Support.
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Power
Identify the correct charger for your Galaxy phone
FAQ for Samsung Phones. Find more about ‘identifying the correct charger for your Galaxy phone’ with Samsung Support.
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Backup & Restore
Add accounts to your Galaxy phone
FAQ for Samsung Phones. Find more about ‘adding accounts to your Galaxy phone’ with Samsung Support.
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Application
Add or remove apps and widgets on your Galaxy phone's home screen
FAQ for Samsung Phones. Find more about ‘adding or removing apps and widgets on your Galaxy phone's home screen’ with Samsung Support.
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Others
Samsung Phones - FAQ for online purchase
FAQ for Samsung Phones. Find more about 'FAQ for online purchase of a Samsung phone' with Samsung Support.
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Battery
Wall chargers and charging your Galaxy phone
You can charge your device using any Samsung travel adapter, but there are a lot of different factors to take into consideration. Learn what kind of charger you should use with your Galaxy phone.
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Samsung Apps
Samsung Free on the Galaxy S20 5G, Note20 5G, and S21 5G series
With Samsung Free, you can watch TV, read articles, and play games all from one app! It is not too good to be true; it is a new feature available on Galaxy S20 5G, Note20 5G, and S21 5G sries with the
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Others
Better protect your data privacy on your Galaxy phone
The privacy settings on your phone allow you to customize how your data is used. Allow your device to store data like location services and app activity, or disable some services if you prefer not to share
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Others
What is the Galaxy Ecosystem that enables connected living?
FAQ for Samsung Mobile. Find more about What is the Galaxy Ecosystem that enables connected living? with Samsung Support.
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Others
Change the look of the Quick settings panel on your Galaxy phone
The Quick settings panel on your Galaxy phone lets you access and use different functions quickly and easily. You can also change the button order or grid setting of the buttons and rearrange the buttons
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Settings
Help reduce eye fatigue on your Galaxy phone
Using your Galaxy phone for an extended amount of time does not have to be painful for your eyes. You can make your phone easier to look at by removing the blue light and applying a yellow tint with the
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Others
Take your workout to the next level with your Galaxy S21 5G
Are you really into yoga or Zumba? Make working out from home easier with the new Mirror view feature on your Galaxy S21 5G. It works with Samsung Health and lets you screen mirror workout programs to
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Hardware
Your Galaxy phone's dust and water resistance rating (IP rating)
Almost all newer Galaxy phones are equipped with protection from water, dirt, and grime. Most phones (and S Pens) have an IP rating of 68, which is the highest possible rating. An IP (Ingress Protection
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Power
Use Wireless PowerShare on your Galaxy phone
If you misplaced your charger and your Galaxy device is about to die, don’t panic. The Wireless PowerShare feature on Samsung phones makes it possible to share battery power between two devices. In other
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Lock
Set up and use the fingerprint sensor on your Galaxy phone
Fingerprint security has become the norm on Galaxy phones because it is a safe and convenient way to keep your device secure. Setting up the fingerprint scanner is the same on almost every compatible phone
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Others
How to keep your personal data better protected using Private Share
FAQ for Samsung Mobile. Find more How to keep your personal data better protected using Private Share with Samsung Support.
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Camera
Cameras on the Galaxy S21 5G series
The cameras on the Galaxy S21 5G series include some new features, plus a few improvements on previous options, like Single take and Zoom. You will be able to choose from a variety of photo and video features
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Camera
Use Director's View and Dual recording on your Galaxy S21 5G phone
The Director’s View and Dual recording features on the Galaxy S21 5G devices allow you to film yourself and your surrounds at the same time. It is an ideal option for creating social media content with
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Camera
Single take on the Galaxy S21 5G series
Use the Single take feature on your Galaxy S21 5G device to capture several photos with one tap. You will also get a short video containing your shots. Single take on your Galaxy S21 5G comes with some
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Camera
Use Portrait mode or Live Focus on your Galaxy phone
If you do not see Live Focus on your new Galaxy S21 5G, do not worry - it is still around! It has just been replaced with Portrait mode, a new and improved way to add filters and effects to your photos
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Camera
Next level slow motion with Super Slow-mo on Galaxy phones
Everything looks cooler in slow motion. Capture any moment big or small and slow it down using Super Slow-mo on your Galaxy phone's camera. It is perfect for making memes or reliving certain memories.
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Samsung Apps
Use a fitness program in Samsung Health on your Galaxy phone
Samsung Health has an array of fitness programs: stretching, weight loss, running, endurance training, and more! An advantage of these programs is that they give you a set schedule that you can follow.
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Others
Control your shots with Director’s View on Galaxy S21 Series
FAQ for Samsung Mobile. Find more about Control your shots with Director’s View on Galaxy S21 Series with Samsung Support.
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Multimedia
Take a screenshot on your Galaxy phone
You can capture images by taking a screenshot on your phone. Depending on the type of phone you have, capturing a screenshot may be a little different. But either way, its super easy and convenient. Find
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Others
Transfer your content with Smart Switch and a USB cable
Everything is going wireless nowadays, but that doesn't mean you have to stop completely relying on wires or cables. In fact, you can use a USB cable to transfer content between your devices. It's fast
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Others
Meet our next level of lifetime story maker in the Camera of the Galaxy S21 Series
FAQ for Samsung Mobile. Find more about 'Meet our next level of lifetime story maker in the Camera of the Galaxy S21 Series' with Samsung Support.
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Others
How to use and charge Galaxy S21 Series
FAQ for Samsung Mobile. Find more about How to use and charge Galaxy S21 Series with Samsung Support.
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Others
Enjoy S Pen Writing Experience with Galaxy S21 Ultra
FAQ for Samsung Mobile. Find more about Enjoy S Pens Writing Experience with Galaxy S21 Ultra with Samsung Support.
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Others
Delightful Experiences from One UI 3 with Android 11 of Galaxy S21 Series
FAQ for Samsung Mobile. Find more about Delightful Experiences from One UI 3 with Android 11 of Galaxy S21 Series with Samsung Support.
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Message
Turn your conversations into floating bubbles on your Galaxy phone
Want to reply to a text conversation without having to close the app you are currently using? The new Bubble feature on One UI 3 will grant your wish. It creates a popup or a chat head where you can view
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Settings
Customize themes and icons on your Galaxy phone
From sports to sparkles, your phone has a variety of themes. You can customize the themes, wallpapers, and icons on your phone to suit your tastes. And if you have Samsung account, you can even download
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Application
Clear the app cache and data on your Galaxy phone
If an app is acting funny or keep freezing up, clearing its cache or data can help. Clearing the cache deletes residual files. On the other hand, clearing the data will completely wipe the app clean and
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Backup & Restore
Perform a factory reset on your Galaxy phone
If you need to wipe your phone's data for any reason, you can perform a factory reset. This feature will erase your personal information and data to help make your phone a clean slate. Keep reading to
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Samsung Apps
Capture the screen of your Galaxy Note with Smart Select
With the Smart Select feature, you can use your S Pen to capture an area of your Galaxy Note’s screen. It’s perfect for saving part of an image or website so you can share it or save it for later. You
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Hardware
Differences between Galaxy S21 5G models
Get to know the new Galaxy S21 5G models so you’ll find out which one is right for you. Although the Galaxy S21 5G, Galaxy S21+ 5G, and Galaxy S21 Ultra 5G are all equipped with fantastic cameras, bright
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Hardware
Accessorize your Galaxy S21 5G
With your new Galaxy S21 5G, S21+ 5G, and S21 Ultra 5G device comes some new accessories, like cases, chargers, and earbuds. Use a wireless charging pad when your battery is running low, and enjoy your
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Settings
Enjoy the advanced audio settings on your Galaxy phone
Advanced Audio Settings on your Galaxy phone offers you so many more audio options. You can connect two headphones at once, adjust the sound to match your preferences, and even listen to audio on separate
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Settings
Secure your Samsung Galaxy devices
Losing your Galaxy devices, like a phone, tablet, watch, or earbuds, can be extremely stressful and upsetting. With services like Find My Mobile and more, you can locate your lost device or wearables effortlessly
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Samsung Apps
Have Bixby play music on your Galaxy phone
Bixby Voice is your preferred AI assistant because it's always helping you out. And did you know that it can also double as a DJ? Just say a voice command and Bixby will start playing all of your favorite
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Samsung Apps
Use Samsung Notes features and settings on your Galaxy phone
Samsung Notes comes with a plethora of different features and options to make taking notes on your phone as convenient as possible. You can organize your notes, zoom in on text so its easier to read, import
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Application
Protect your Galaxy phone from malware
Sneaky ads or emails can sometimes try to download harmful software onto your phone. However, there are a couple things you can do to protect your phone. Keep reading to learn how to protect your Galaxy
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Others
Access Developer options on your Galaxy phone
Take full control of your Galaxy phone by using Developer mode. It provides advanced settings that are usually hidden because they can change how the phone operates. If youre confident enough, you can
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Application
Clean the browser history on your Galaxy phone
You leave a trail when you browse the internet the web pages you visited and any residual files you came across will stay stored in the app until you delete them. Whether youre concerned about your privacy
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Application
Update Play Store and Galaxy Store apps on your Galaxy phone
Sometimes, app developers will release updates to fix bugs, make improvements, or just give a general tune-up. Keep reading to learn how to update your apps from Play Store and Galaxy Apps so they can
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Application
Manage apps on your Galaxy phone
With your Galaxy phone, you can browse, download, and adjust apps to fit your needs. You can also uninstall, disable, or move apps you really dont need or use. Learn how to manage apps on your phone.
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Multimedia
Set up Game Launcher and use the gaming options on your Galaxy phone
The Game Launcher on your phone is a shortcut to all your favorite games. It combines all your game apps and settings in one spot so you can access everything quickly when you want to take a break and
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Settings
Change your Galaxy phone's settings when using DeX mode
Samsung DeX lets you connect your phone to a monitor and use it like a PC. If you're in DeX mode and want to change your phone's settings, you don't need to disconnect it. You can adjust most settings
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Power
Wireless PowerShare issues on Galaxy phones
Phones with the Wireless PowerShare feature can charge other Samsung devices that are compatible with the Qi charging standard. However, other Qi devices may not be compatible with Wireless PowerShare.
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Others
Customize the Side key on your Galaxy phone
The Power and Bixby keys on your Galaxy phone have been combined to form the new Side key, and it can be programmed to do a variety of different things. You can launch Bixby Voice, activate the camera,
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Audio
Use Dolby Atmos and other audio features on your Galaxy phone
You always use your Galaxy phone to watch movies or listen to music because it's like your very own portable entertainment center. Actually, it's better than that - it's your own mini theater or concert
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Lock
Set up a screen lock on your Galaxy phone
You can better protect all the private information on your Galaxy phone by increasing its security with a screen lock. This way, you'll be the only one who can access your phone. Keep reading to learn
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Application
Use Multi Window and App pair shortcuts on your Galaxy phone
The Multi Window feature lets you display two apps at once on your Galaxy phone's screen. Easily alternate between apps, adjust the size of the display, and copy information from one app to the other.
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Others
Add or remove Edge panels on your Galaxy phone
Some secrets are in plain sight, just like the Edge panel on your Galaxy phone. This feature gives you fast access to your apps and other shortcuts. The Edge panel handle is nearly transparent, but once
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Hardware
Find your Galaxy phone's IMEI, model number, or serial number
The IMEI and serial number are two forms of identification for your phone or tablet. Just like fingerprints for people, these two numbers are different for every phone. These identifiers help ensure that
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Multimedia
Transfer music files from your computer to your Galaxy phone
Did you spend weeks downloading music to your computer, only to have the files sit there unused? There are a few easy ways to transfer your precious music files right to your Galaxy phone or tablet from
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Others
Transfer content from an Android phone with Smart Switch
Did you just get a new Android phone? Use the Smart Switch app to quickly and easily transfer content from an old device to a new one. You can also create a backup to ensure you never lose your data.
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Others
Transfer content with external storage and Smart Switch
Even though everything is going digital, external storage devices like microSD cards and USB flash drives are still extremely useful. You can use one to create a backup in the Smart Switch app so transferring
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Accessory & Bluetooth
Pair a Bluetooth device to your Galaxy phone
Bluetooth is the most common way to connect wireless devices to phones and tablets. It's extremely easy to use and soon all of your favorite devices, like wireless headphones, will be paired to your Galaxy
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Accessory & Bluetooth
Can't connect a Bluetooth device to a Samsung phone
If you cannot connect a Bluetooth accessory to your phone, going through the connection process step-by-step will help get your wireless devices working together.
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Others
Manage Smart Switch settings
Wondering what else there is to know about Smart Switch? Well, there are several settings available to protect your backup files and data while transferring. Learn about the different Smart Switch settings
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Others
Expand your Galaxy phone storage using a microSD card
Similar to a thumb drive or other external storage devices, a microSD card lets you store files - but from your phone. Once you insert one into your device and move around your files, you'll have more
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Others
Use Smart Switch to transfer your content to your Samsung phone
Smart Switch allows you to transfer data from an old device to a new device. Your photos, contacts, files, messages, and more can be moved over so nothing is lost. There are a few ways to transfer your
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Others
Transfer content from an iOS device with Samsung Smart Switch
Samsung Smart Switch allows you to move files, photos, contacts, and more from your old iOS phone to your new Galaxy phone. This way, there's no need to manually transfer everything.
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Multimedia
Move photos, videos, or music on your Galaxy phone
Do you have too many photos or videos on your mobile device or are you just looking to free up space by moving some media from your, phone, or microSD card? Save room on your mobile device by moving pictures
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Others
Content that can be transferred with Smart Switch
It's always a good idea to check what files are compatible with Smart Switch before you do a content transfer. That way, you'll know what can and what can't be transferred - plus, you won't get any surprises
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Samsung Apps
Control media and devices on your Galaxy phone
With so many smart devices around these days, things can get confusing quickly. But with SmartThings, you have everything in one place. The previous SmartThings panel is replaced by the Media and Device
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Multimedia
Set up Samsung DeX on your Galaxy phone
FAQ for Samsung Phones. Find more about ‘setting up Samsung DeX on your Galaxy phone’ with Samsung Support.
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Samsung Apps
Use Samsung Notes features and settings on your Galaxy phone
Everyone relies on their phone and their personal notes. Well, you can get the best of both with the Samsung Notes app on your phone. Keep reading to learn all the important Samsung Notes settings that
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Power
Fast charge your Galaxy phone
FAQ for Samsung Phones. Find more about ‘fast charging your Galaxy phone’ with Samsung Support.
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Samsung Apps
Set an alarm on your Galaxy phone
Getting up early can be difficult, but your Galaxy phone makes it a little easier. Using the Clock app, control when you set a wake up time or delete older alarms that are not needed.
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Application
How to remove lock screen ads
Samsung does not put advertisements on your home or lock screen. Ads are from previously downloaded apps in common. Sometimes, you see ads on your lock screen when you are not even using your mobile. There
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Settings
What do I do when the location information is inaccurate on my Samsung smartphone?
For Samsung smartphones running Android 10 OS, the location information may appear inaccurate if the GPS signal is obstructed, location settings is disabled, or if you are not using the best location method
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Multimedia
Enjoy video games on your Galaxy phone
Galaxy phones have always been known for their awesome gaming capacity because of their large displays and great performance. Whether you are playing Fortnite, Call of Duty, or a casual puzzle game, we
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Multimedia
Screen mirroring or casting on your Galaxy phone
We now frequently use terms like screen mirroring or casting and it gets really confusing. What do they all mean? All you really need to know is that both allow you to stream videos, photos, and other
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Multimedia
Share your Galaxy phone's screen with Smart View
FAQ for Samsung Phones. Find more about ‘sharing your Galaxy phone's screen with Smart View’ with Samsung Support.
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Samsung Apps
Find your Samsung Galaxy devices
If you can't find your Galaxy phone, tablet, watch, or earbuds anywhere, it's not the end of the world. The Find My Mobile feature on your Galaxy device lets you locate, lock or unlock, and wipe lost or
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Samsung Apps
Device care for your Galaxy phone
To keep up with the nuts and bolts of your phone's performance, use the Device care feature. It provides an overview of your battery, storage, RAM, and security. You can also automatically optimize your
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Others
Organize the home screen of your Galaxy phone
FAQ for Samsung Phones. Find more about ‘organizing the home screen of your Galaxy phone’ with Samsung Support for Canada.
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Multimedia
Use the HDR10+ video feature on your Galaxy phone
FAQ for Samsung Phones. Find more about ‘using the HDR10+ video feature on your Galaxy phone’ with Samsung Support for Canada.
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Settings
Use hearing enhancement features on your Galaxy phone
FAQ for Samsung Phones. Find more about ‘using hearing enhancement features on your Galaxy phone’ with Samsung Support for Canada.
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Settings
Accessibility advanced settings and installed services on your Galaxy phone
FAQ for Samsung Phones. Find more about ‘accessibility advanced settings and installed services on your Galaxy phone’ with Samsung Support for Canada.
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Settings
Use visibility enhancement features on your Galaxy phone
FAQ for Samsung Phones. Find more about ‘using visibility enhancement features on your Galaxy phone’ with Samsung Support for Canada.
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Settings
Use interaction and dexterity enhancement features on your Galaxy phone
FAQ for Samsung Phones. Find more about ‘using interaction and dexterity enhancement features on your Galaxy phone’ with Samsung Support for Canada.
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Settings
Use the screen reader and voice assistant options on your Galaxy Phone
FAQ for Samsung Phones. Find more about ‘using the screen reader and voice assistant options on your Galaxy Phone’ with Samsung Support for Canada.
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Others
Print anything from your Galaxy phone
FAQ for Samsung Phones. Find more about ‘printing anything from your Galaxy phone’ with Samsung Support for Canada.
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Camera
Turn yourself into an emoji on your Galaxy phone
FAQ for Samsung Phones. Find more about ‘turning yourself into an emoji on your Galaxy phone’ with Samsung Support.
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Settings
Use night mode on your Galaxy phone
FAQ for Samsung Phones. Find more about ‘using night mode on your Galaxy phone’ with Samsung Support.
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Backup & Restore
Remove accounts from your Galaxy phone
FAQ for Samsung Phones. Find more about ‘removing accounts from your Galaxy phone’ with Samsung Support.
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Settings
Customize the navigation bar on your Galaxy phone
FAQ for Samsung Phones. Find more about ‘customizing the navigation bar on your Galaxy phone’ with Samsung Support.
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Power
Make sure your Galaxy phone's charger is authentic
FAQ for Samsung Phones. Find more about ‘making sure your phone's charger is authentic’ with Samsung Support.
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Settings
Adjust colour settings on your Galaxy phone
FAQ for Samsung Phones. Find more about ‘adjusting colour settings on your Galaxy phone’ with Samsung Support.
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Network & WiFi
Use a mobile hotspot on your Galaxy phone
FAQ for Samsung Phones. Find more about ‘using a mobile hotspot on your Galaxy phone’ with Samsung Support.
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Call & Contacts
Use the Samsung Messages app on your Galaxy phone
FAQ for Samsung Phones. Find more about ‘using the Samsung Messages app on your Galaxy phone’ with Samsung Support.
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Lock
Customize notifications and what displays on your Galaxy phone's lock screen
FAQ for Samsung Phones. Find more about ‘customizing notifications and what displays on your Galaxy phone's lock screen’ with Samsung Support.
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Application
Change the AI assistant on your Galaxy phone
FAQ for Samsung Phones. Find more about ‘changing the AI assistant on your Galaxy phone’ with Samsung Support.
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Backup & Restore
Google device protection on your Galaxy phone
FAQ for Samsung Phones. Find more about ‘Google device protection on your Galaxy phone’ with Samsung Support.
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Kies
SideSync - End of service notification
FAQ for Samsung Phones and Tablets. Find more about ‘the end of service notification for SideSync’ with Samsung Support.
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Samsung Apps
Galaxy Smartphone - Presentation of Samsung Pass
FAQ for Samsung Phones. Find more about ‘Samsung Pass on your Galaxy Smartphone’ with Samsung Support.
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Multimedia
Safeguard Kids from Inappropriate Online Content
FAQ for Samsung mobile device. Find more about 'Safeguard Kids from Inappropriate Online Content' with Samsung Support.
Manuals & Downloads
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ADDITIONAL INFORMATION
