How do I clear up memory space on my device?

If you find that your device freezes sometimes or is sometimes unresponsive, it could be that your device may be running low on memory space required to run applications. Below are ways to free up some memory space on your device.

 

Please note: You can also back-up your data using Samsung Cloud or Dropbox.

Device maintenanceClick to Expand

The Device maintenance feature removes unecessary data from your device, freeing up storage space. This will only delete cached, residual and advertisement files from your device. User files such as photos, videos and messages will not be removed.

Please note: The following steps may vary depending on the model and operating system of your device.

1 Swipe up from the home screen to access your apps.
2 Tap "Settings".
3 Tap "Device maintenance" or "Device care".
4 Once your device has finished scanning, tap "Storage".
5 Tap "Clean Now".
Back up your files with Samsung Smart SwitchClick to Expand

With Samsung Smart Switch you can back up your files to an SD memory card, a USB memory stick or an external hard drive. Once you have inserted the memory card or connected your device to the memory stick or external hard drive, follow the below steps to back up your data.

 

Read our FAQ to find out What is Smart Switch and how to use it.

Please note: The following steps may vary depending on the model and operating system of your device.

1 Swipe up from the home screen to access your apps.
2 Tap "Settings".
3 Tap "Cloud and accounts".
4 Tap "Smart Switch".
5 Tap "External storage transfer". Depending on your device, you may need to tap "More" before choosing this option.
6 Tap "Back up".
7 Select the data that you would like to back up.
8 Tap "Back up" to transfer the files to your external storage device.

If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.


This allows us to a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online



There are a number of different ways of contacting us via Live Chat, Email, Twitter, Facebook Messenger and more.

Call

Speak to one of our dedicated team of experts.



LEARN MORE

Need a repair?



Whether your product is in warranty or out of warranty, we're here to help.

Contact Us