How do I clear up memory space on my device?

If you find that your device freezes sometimes or is sometimes unresponsive, it could be that your device may be running low on memory space required to run applications. Below are ways to free up some memory space on your device.

 

Please note: You can also back-up your data using Samsung Cloud or Dropbox.

Device maintenanceClick to Expand

The Device maintenance feature removes unecessary data from your device, freeing up storage space. This will only delete cached, residual and advertisement files from your device. User files such as photos, videos and messages will not be removed.

Please note: The following steps may vary depending on the model and operating system of your device.

1 Swipe up from the home screen to access your apps.
2 Tap "Settings".
3 Tap "Device maintenance" or "Device care".
4 Once your device has finished scanning, tap "Storage".
5 Tap "Clean Now".
Back up your files with Samsung Smart SwitchClick to Expand

With Samsung Smart Switch you can back up your files to an SD memory card, a USB memory stick or an external hard drive. Once you have inserted the memory card or connected your device to the memory stick or external hard drive, follow the below steps to back up your data.

 

Read our FAQ to find out What is Smart Switch and how to use it.

Please note: The following steps may vary depending on the model and operating system of your device.

1 Swipe up from the home screen to access your apps.
2 Tap "Settings".
3 Tap "Cloud and accounts".
4 Tap "Smart Switch".
5 Tap "External storage transfer". Depending on your device, you may need to tap "More" before choosing this option.
6 Tap "Back up".
7 Select the data that you would like to back up.
8 Tap "Back up" to transfer the files to your external storage device.

If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.


This allows us to a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Twitter

Tweet us | 9am-9pm, 7 days a week

Facebook Messenger

We are here to help | 9am-9pm, 7 days a week

Live Chat

Smartphone support | Mon-Sun | 8am to 8pm
All Products support | Mon-Sun | 8am to 8pm

Order Status & Tracking

Send us an email to get an update on your Samsung Shop order.

Track my repair

Check the status of your repair with Samsung

SmartThings Support

Help with Hubs, Kits, Sensor and Outlets

Call

0818 717100Phone Support

Smartphone support | Mon-Sun | 8am to 8pm
All Products support | Mon-Sun | 8am to 8pm

0818 302 016Samsung Shop

For new and existing orders | 9am - 5pm, 5 days a week

0124 75161B2B Support

For business support
8am - 6pm, Mon - Fri

Calls to 0818 numbers are a National Call number.
These are subject to call charges which vary by network and are subject to change.
Calls maybe recorded for training and quality purposes.
For information on how we collect and use your details, please refer to our Privacy policy

* For any printer related enquiries please visit the HP website.

Face-to-face support

Samsung Support Centres

Find out more about how you can get face to face help.

Contact Us