What to do if Youtube Application is not working in Samsung Mobile Device?

Last Update Date : Jun 12. 2018

If Youtube application is not working in your device, follow these steps:

1 Restart your device and test the App again
2 Check your internet connection by tapping Settings > Connections > Wi-FI

If you are connected to Wi-Fi network but no access to internet, it could be due to problem with router. Contact your ISP for further assistance
3 Update the Operating System to the latest

If your OS is not updated, install it and check if the problem has resolved
4 Clear the App’s cache and data by tapping Select > Apps > Youtube > Storage > Clear data or Clear Cache
5 Delete the App and reinstall again
5 Update the App if there is a latest version

Thank you for your feedback!

Need more help? Contact Us.


Live Chat

Monday to Friday (Excluding Public Holidays)
9:00am - 7:00pm


We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.


1800-4252997For Mobile Device and Samsung Apps Enquiries

+65 69161260From Oversea

1800-7267864For other Products Enquiries

+65 69161261From Oversea

Monday to Sunday (Including Public Holidays)
8:00am - 8:00pm

* For any printer related enquiries, please visit HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Contact Us